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Ambulatory Pediatric Solutions 2024
How Well Are Pediatric-Specific Vendors & Broad-Specialty Vendors Addressing Customer Needs?
Author
Chris Clune
Author
Alex McIntosh
Author
Andy Paulsen
Amid changing regulations from entities like the American Academy of Pediatrics and HIPAA, pediatric clinics’ functionality needs are increasing and becoming more specific. Most ambulatory pediatric practices are small organizations with limited budgets, and they have to prioritize functionalities that are most important and forgo others to stay within budget. In addition to established pediatric-specific vendors, broad-specialty vendors are addressing this challenge by developing pediatric-specific EHRs or adapting existing platforms to cater to customer needs. Following KLAS’ 2023 report on the pediatrics market, this report examines how well pediatric-specific and broad-specialty vendors meet the unique customer needs of this niche market.
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Key Findings:
- Pediatric-Specific PCC & Office Practicum Highlighted for Meeting Customer Needs
- athenahealth Customers Appreciate Proactive Updates & Inclusive Pricing; Customers of Greenway Health Dissatisfied with Product Value
- PCC & Office Practicum Customers Satisfied with Product Road Map; eClinicalWorks* Struggles to Deliver Needed Functionality
- PCC Creates Long-Lasting Partnerships through Proactive Service; athenahealth & Greenway Health Customers Note Decline in Service Quality
Writer
Natalie Hopkins
Designer
Jessica Bonnett
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.