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Image Management Vue PACS (Global) Commentary
Filtered view: (Northern Europe)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Philips might be part of our long-term plans. We are going to run a tender, and I don't know the...
Philips certainly has a clear road map. With Image Management Vue PACS, there will be more seamless...
Things are going quite well with Philips. There are always things that can be improved, and together...
Philips' level of support depends on the type of issue. More complex, underlying problems can be...
Image Management Vue PACS generally works well and meets our needs. However, when it comes to...
The challenge we see with the PACS is mainly because of the hospital landscape in our country....
We do receive training from Philips, and it's generally quite well received.
What I like most about the product is the loads of advanced functions for PET, lesion tracking, MPR,...
The main issue holding this PACS back is its stability. My colleagues and I experience frequent...
Philips’ biggest strength is their willingness to implement custom solutions.
The biggest opportunity for product improvement is the ability to use tools to work directly on the...
Philips’s biggest strengths include flawless integration with our modalities and the ability to...
Two changes would significantly improve my experience as a customer. First, it would be beneficial...
What I like most about the product is how it optimizes the day-to-day care of the database,...
I like that the radiologists can work well with the product, except for operating the speech profile....
One recommended change would be to improve the structure of the 24/7 service desk. Because the...
The vendor’s biggest strength is their easy, personal approach.
The biggest opportunity for product improvement is to have all management options available within...
Philips's biggest strengths are their personal contacts and their ability to listen to the customer.
Philips could improve things by creating a more open ticketing system. When tickets are escalated to...
A lot of things are not working well. Overall, my opinion of Philips is not very positive at the...
Philips' training quality is not good. We have asked before for extra training and didn't get it. We...
Image Management Vue PACS' product design is a bit old-fashioned. There are a lot of hiccups with...
There are a lot of possibilities in the back end of Image Management Vue PACS, but it is not very...
The image loading speed is better than with other PACS because Image Management Vue PACS preloads...
Philips has changed their support system. Before, we had direct contacts. Now there is a party in...
The design of Image Management Vue PACS could be better, but the solution has been stable for us....
The chat doesn't work in Image Management Vue PACS. What we had in the past with Philips worked very...
The support from Philips has been great. We used to have to call support that was in another...
We would like the ability to make dashboards. We have to make a call for everything, and sometimes...
When we bought Philips' software, they were the only vendor that could deliver a RIS, PACS, and...
Now that Philips has bought Carestream, they still have a couple of processes that they need to work...
Philips could do better on upgrades in terms of cooperation with us to plan the upgrades. They have...
We got a new Philips support chain for our region, so we don’t have to call around the world...
The new platform from Philips will make it easier to integrate with our national health services. We...
We made the decision to stay with Philips. We went back and forth for a bit. But they have a new...
Philips keeps all their promises, but they have a big problem when it comes to resources, especially...
Philips has been a good partner for us to be creative and build workflows that will fit the whole...
I would choose Philips again, but I would go with a different setup. There are a few limitations...
We would like to have a more automated process for upgrading the solution. We have to do things on...
The training from Philips is very good. My training was a while ago, but we have sufficient support...
Commentary Summary
Comment Type Breakout