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Image Management Vue PACS (Global) Commentary
Filtered view: (Europe - Northern Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship

We are very unsatisfied with Philips’ management team. Our jobs are difficult if the product doesn't...

Jul 2025
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Manager

Operations

Philips’ training was not so bad, and Image Management Vue PACS' integration was okay. Also, the...

Jul 2025
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Manager

Loyalty

We are changing to a new product because we are totally not satisfied with the solution's...

Jul 2025
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Manager

Relationship, Product

Philips' biggest strength is their quick response to problems. I like that Image Management Vue PACS...

Dec 2024
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Manager

Relationship

To improve my experience, Philips could have more interactivity with AI products.

Dec 2024
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Manager

Product

What I like most about the product is its quality and how it works. It works well. The radiologists...

Sep 2024
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Manager

Culture, Relationship

Sometimes the people who I am in contact with at the vendor have to pass on my question. The contact...

Sep 2024
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CIO

Product

Image Management Vue PACS is a very good product. It is stable. But I do not see any breakthrough...

Sep 2024
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CIO

Product

Image Management Vue PACS is a good product. The physicians and radiologists like it. It is really...

Sep 2024
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CIO

Relationship

When we call Philips' support people, they react. I would prefer not to have to call them. When I...

Sep 2024
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CIO

Relationship, Product

We have had some stability issues recently, so Image Management Vue PACS is not always on. Philips...

Sep 2024
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CIO

Operations

Philips acquired Carestream. They are reorganizing in order to cut their cost. The speed of delivery...

Sep 2024
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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