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Image Management Vue PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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VP/Other Executive

Culture, Loyalty, Relationship

A lot of things are not working well. Overall, my opinion of Philips is not very positive at the...

Dec 2025
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VP/Other Executive

Operations

Philips' training quality is not good. We have asked before for extra training and didn't get it. We...

Dec 2025
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VP/Other Executive

Product

Image Management Vue PACS' product design is a bit old-fashioned. There are a lot of hiccups with...

Dec 2025
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VP/Other Executive

Product

There are a lot of possibilities in the back end of Image Management Vue PACS, but it is not very...

Dec 2025
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VP/Other Executive

Product

The image loading speed is better than with other PACS because Image Management Vue PACS preloads...

Dec 2025
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VP/Other Executive

Relationship

Philips has changed their support system. Before, we had direct contacts. Now there is a party in...

Dec 2025
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Manager

Product

The design of Image Management Vue PACS could be better, but the solution has been stable for us....

Nov 2025
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Manager

Product

The chat doesn't work in Image Management Vue PACS. What we had in the past with Philips worked very...

Nov 2025
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Manager

Relationship

The support from Philips has been great. We used to have to call support that was in another...

Nov 2025
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Manager

Product

We would like the ability to make dashboards. We have to make a call for everything, and sometimes...

Nov 2025
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Manager

Product

When we bought Philips' software, they were the only vendor that could deliver a RIS, PACS, and...

Nov 2025
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Manager

Loyalty

Now that Philips has bought Carestream, they still have a couple of processes that they need to work...

Nov 2025
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Manager

Relationship, Operations

Philips could do better on upgrades in terms of cooperation with us to plan the upgrades. They have...

Nov 2025
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Manager

Relationship

We got a new Philips support chain for our region, so we don’t have to call around the world...

Nov 2025
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Manager

Loyalty

The new platform from Philips will make it easier to integrate with our national health services. We...

Nov 2025
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Manager

Loyalty

We made the decision to stay with Philips. We went back and forth for a bit. But they have a new...

Nov 2025
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Manager

Relationship

Philips keeps all their promises, but they have a big problem when it comes to resources, especially...

Nov 2025
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Manager

Relationship, Product

Philips has been a good partner for us to be creative and build workflows that will fit the whole...

Nov 2025
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(0)
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Manager

Loyalty, Product

I would choose Philips again, but I would go with a different setup. There are a few limitations...

Nov 2025
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(0)
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Manager

Product

We would like to have a more automated process for upgrading the solution. We have to do things on...

Nov 2025
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(0)
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Manager

Operations

The training from Philips is very good. My training was a while ago, but we have sufficient support...

Nov 2025
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Director

Culture, Value

Philips really tries to keep their promises. They avoid charging us for the little things. Most...

Oct 2025
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Director

Product

We can do a lot of integrations with the system. That is one of the key points. Philips' people have...

Oct 2025
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Director

Relationship

Philips' customer support people are excellent. The vendor will find things for us very rapidly...

Oct 2025
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Director

Loyalty, Relationship

After the merger between Carestream and Philips, there was a standstill in development for a couple...

Oct 2025
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Director

Product

Image Management Vue PACS is stable, and we need that. We don't want to interrupt our work with...

Oct 2025
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(0)
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Manager

Loyalty, Product

There are certainly issues with Image Management Vue PACS that the vendor can improve on, but based...

Oct 2025
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Manager

Loyalty, Product

Image Management Vue PACS is very potent, and it can do a lot. Sometimes it can do too much in the...

Oct 2025
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Manager

Loyalty, Product

The PACS client piece is functional, but it lacks robustness. That is probably for historical...

Oct 2025
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Manager

Culture, Value

Philips has standard rates for things, more or less. When they have new things, we can try them out...

Oct 2025
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Manager

Product

Internally, we have several post-processing applications, and they integrate fairly well with Image...

Oct 2025
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Manager

Loyalty, Product

Image Management Vue PACS meets all our functionality needs if we consider yesterday's requirements,...

Oct 2025
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(0)
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Manager

Relationship, Operations

There is a thing called integrated diagnostics, and we are trying to make things work with that....

Oct 2025
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(0)
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Manager

Culture

Whether I would recommend Image Management Vue PACS to a vendor depends on what exactly an...

Oct 2025
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(0)
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Manager

Relationship

Philips should provide a vision about what they wish to accomplish and what is important to them....

Oct 2025
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Manager

Relationship, Operations

The application specialists and the training we get from Philips are good. The biggest problem is...

Oct 2025
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Manager

Relationship, Product

Philips needs to listen more to what their customers and clinicians want. They need to align with...

Oct 2025
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Manager

Relationship, Operations

We had a user group meeting, but it was mainly Philips talking to us and not us as customers talking...

Oct 2025
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Manager

Relationship

Philips' executive involvement is really limited. We have to beg for it and hope that something will...

Oct 2025
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(0)
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Manager

Relationship, Operations

In the past, when Philips had a local service desk, that was easy. Those people knew me and my...

Oct 2025
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(0)
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Manager

Culture, Loyalty, Product

Philips has been struggling a bit with releasing new software. They released some new software at...

Oct 2025
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(0)
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Manager

Loyalty, Relationship

I know the vendor is working on a new version of the system, but I am not quite sure what new...

Oct 2025
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Manager

Loyalty

I am really looking forward to the next version of the system. I hope it will bring improvements...

Oct 2025
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(0)
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Manager

Relationship

Philips' service is a step down from where it was a couple of years ago, and Philips needs to be...

Oct 2025
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(0)
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Manager

Relationship, Operations

Philips supports us. They are on-site for our implementations, and that is good.

Oct 2025
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(0)
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Manager

Relationship

I like the service we get from Philips' people. I have been a long-time Philips customer, so I know...

Oct 2025
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(0)
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Manager

Product

One advantage of Philips' system is that it handles all types of images. In our setting, the system...

Oct 2025
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(0)
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Manager

Relationship

As a company, Philips has made changes. People change positions or leave the company, and new people...

Oct 2025
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(0)
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Manager

Product

Integration with other Philips products, like IntelliSpace Portal or Advanced Visualization...

Oct 2025
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(0)
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Manager

Relationship

I would like more frequent personal phone contact after reporting a disruption. Right now, most...

Oct 2025
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(0)
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Manager

Relationship

Philips has a dedicated team that really knows the infrastructure of Image Management Vue PACS.

Oct 2025
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(0)
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Director

Operations, Product

When version upgrades of Image Management Vue PACS happen, we always do some testing, and we always...

Sep 2025
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(0)
 Thank you  Helpful

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Director

Relationship

Usually, we can reach Philips easily, and we have 24/7 support. During working hours, the local team...

Sep 2025
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(0)
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Director

Operations

The implementation of Image Management Vue PACS went very smoothly, but there were some problems...

Sep 2025
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(0)
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Director

Loyalty

When in the market, we did a tender, and there were a few companies who made an offer. We chose...

Sep 2025
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(0)
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Director

Value

Philips usually avoids charging for every little thing. We had some discussions about that in the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In the last couple of months, things with Image Management Vue PACS have been going quite well. We...

Sep 2025
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(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Philips keeps all promises. Sometimes things are a bit difficult, so delivering things may take some...

Sep 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

The changes that Philips could make to improve our experience as a customer would be to improve the...

Sep 2025
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(0)
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Manager

Product

What we like most about Image Management Vue PACS is that it is fast and reliable. The product is of...

Sep 2025
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(0)
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Manager

Product

A lot is possible with the solution's user interface, but not everything is easy to find.

Sep 2025
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(0)
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CMIO

Relationship, Product

Philips is open to new developments. I like that their product is integrated with speech options.

Sep 2025
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(0)
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CMIO

Product

Philips' opportunity to improve the product is with AI integration, including LLM capabilities, with...

Sep 2025
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(0)
 Thank you  Helpful

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Director

Product

Philips has quick follow-up on cases. All studies are visually accessible in the PACS, even if they...

Sep 2025
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(0)
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Manager

Relationship

We are very unsatisfied with Philips’ management team. Our jobs are difficult if the product doesn't...

Jul 2025
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(0)
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Manager

Operations

Philips’ training was not so bad, and Image Management Vue PACS' integration was okay. Also, the...

Jul 2025
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(0)
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Manager

Loyalty

We are changing to a new product because we are totally not satisfied with the solution's...

Jul 2025
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(0)
 Thank you  Helpful

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Manager

Relationship, Product

Philips' biggest strength is their quick response to problems. I like that Image Management Vue PACS...

Dec 2024
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(0)
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Manager

Relationship

To improve my experience, Philips could have more interactivity with AI products.

Dec 2024
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(0)
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