Image Management Vue PACS (Global) Commentary
Filtered view: (Northern Europe)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
If you don't have a login, getting started is easy.
User Commentary
Product
The biggest opportunity for product improvement is the ability to use tools to work directly on the...
Login or Create an Account to see details.
Product
Philips’s biggest strengths include flawless integration with our modalities and the ability to...
Login or Create an Account to see details.
Product
Two changes would significantly improve my experience as a customer. First, it would be beneficial...
Login or Create an Account to see details.
Product
What I like most about the product is how it optimizes the day-to-day care of the database,...
Login or Create an Account to see details.
Product
I like that the radiologists can work well with the product, except for operating the speech profile....
Login or Create an Account to see details.
Relationship
One recommended change would be to improve the structure of the 24/7 service desk. Because the...
Login or Create an Account to see details.
Relationship
The vendor’s biggest strength is their easy, personal approach.
Login or Create an Account to see details.
Loyalty, Product
The biggest opportunity for product improvement is to have all management options available within...
Login or Create an Account to see details.
Relationship
Philips's biggest strengths are their personal contacts and their ability to listen to the customer.
Login or Create an Account to see details.
Relationship
Philips could improve things by creating a more open ticketing system. When tickets are escalated to...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
A lot of things are not working well. Overall, my opinion of Philips is not very positive at the...
Login or Create an Account to see details.
Operations
Philips' training quality is not good. We have asked before for extra training and didn't get it. We...
Login or Create an Account to see details.
Product
Image Management Vue PACS' product design is a bit old-fashioned. There are a lot of hiccups with...
Login or Create an Account to see details.
Product
There are a lot of possibilities in the back end of Image Management Vue PACS, but it is not very...
Login or Create an Account to see details.
Product
The image loading speed is better than with other PACS because Image Management Vue PACS preloads...
Login or Create an Account to see details.
Relationship
Philips has changed their support system. Before, we had direct contacts. Now there is a party in...
Login or Create an Account to see details.
Product
The design of Image Management Vue PACS could be better, but the solution has been stable for us....
Login or Create an Account to see details.
Product
The chat doesn't work in Image Management Vue PACS. What we had in the past with Philips worked very...
Login or Create an Account to see details.
Relationship
The support from Philips has been great. We used to have to call support that was in another...
Login or Create an Account to see details.
Product
We would like the ability to make dashboards. We have to make a call for everything, and sometimes...
Login or Create an Account to see details.
Product
When we bought Philips' software, they were the only vendor that could deliver a RIS, PACS, and...
Login or Create an Account to see details.
Loyalty
Now that Philips has bought Carestream, they still have a couple of processes that they need to work...
Login or Create an Account to see details.
Relationship, Operations
Philips could do better on upgrades in terms of cooperation with us to plan the upgrades. They have...
Login or Create an Account to see details.
Relationship
We got a new Philips support chain for our region, so we don’t have to call around the world...
Login or Create an Account to see details.
Loyalty
The new platform from Philips will make it easier to integrate with our national health services. We...
Login or Create an Account to see details.
Loyalty
We made the decision to stay with Philips. We went back and forth for a bit. But they have a new...
Login or Create an Account to see details.
Relationship
Philips keeps all their promises, but they have a big problem when it comes to resources, especially...
Login or Create an Account to see details.
Relationship, Product
Philips has been a good partner for us to be creative and build workflows that will fit the whole...
Login or Create an Account to see details.
Loyalty, Product
I would choose Philips again, but I would go with a different setup. There are a few limitations...
Login or Create an Account to see details.
Product
We would like to have a more automated process for upgrading the solution. We have to do things on...
Login or Create an Account to see details.
Operations
The training from Philips is very good. My training was a while ago, but we have sufficient support...
Login or Create an Account to see details.
Culture, Value
Philips really tries to keep their promises. They avoid charging us for the little things. Most...
Login or Create an Account to see details.
Product
We can do a lot of integrations with the system. That is one of the key points. Philips' people have...
Login or Create an Account to see details.
Relationship
Philips' customer support people are excellent. The vendor will find things for us very rapidly...
Login or Create an Account to see details.
Loyalty, Relationship
After the merger between Carestream and Philips, there was a standstill in development for a couple...
Login or Create an Account to see details.
Product
Image Management Vue PACS is stable, and we need that. We don't want to interrupt our work with...
Login or Create an Account to see details.
Loyalty, Product
There are certainly issues with Image Management Vue PACS that the vendor can improve on, but based...
Login or Create an Account to see details.
Loyalty, Product
Image Management Vue PACS is very potent, and it can do a lot. Sometimes it can do too much in the...
Login or Create an Account to see details.
Loyalty, Product
The PACS client piece is functional, but it lacks robustness. That is probably for historical...
Login or Create an Account to see details.
Culture, Value
Philips has standard rates for things, more or less. When they have new things, we can try them out...
Login or Create an Account to see details.
Product
Internally, we have several post-processing applications, and they integrate fairly well with Image...
Login or Create an Account to see details.
Loyalty, Product
Image Management Vue PACS meets all our functionality needs if we consider yesterday's requirements,...
Login or Create an Account to see details.
Relationship, Operations
There is a thing called integrated diagnostics, and we are trying to make things work with that....
Login or Create an Account to see details.
Culture
Whether I would recommend Image Management Vue PACS to a vendor depends on what exactly an...
Login or Create an Account to see details.
Relationship
Philips should provide a vision about what they wish to accomplish and what is important to them....
Login or Create an Account to see details.
Relationship, Operations
The application specialists and the training we get from Philips are good. The biggest problem is...
Login or Create an Account to see details.
Relationship, Product
Philips needs to listen more to what their customers and clinicians want. They need to align with...
Login or Create an Account to see details.
Relationship, Operations
We had a user group meeting, but it was mainly Philips talking to us and not us as customers talking...
Login or Create an Account to see details.
Relationship
Philips' executive involvement is really limited. We have to beg for it and hope that something will...
Login or Create an Account to see details.
Relationship, Operations
In the past, when Philips had a local service desk, that was easy. Those people knew me and my...
Login or Create an Account to see details.
Culture, Loyalty, Product
Philips has been struggling a bit with releasing new software. They released some new software at...
Login or Create an Account to see details.
Loyalty, Relationship
I know the vendor is working on a new version of the system, but I am not quite sure what new...
Login or Create an Account to see details.
Loyalty
I am really looking forward to the next version of the system. I hope it will bring improvements...
Login or Create an Account to see details.
Relationship
Philips' service is a step down from where it was a couple of years ago, and Philips needs to be...
Login or Create an Account to see details.
Relationship, Operations
Philips supports us. They are on-site for our implementations, and that is good.
Login or Create an Account to see details.
Relationship
I like the service we get from Philips' people. I have been a long-time Philips customer, so I know...
Login or Create an Account to see details.
Product
One advantage of Philips' system is that it handles all types of images. In our setting, the system...
Login or Create an Account to see details.
Relationship
As a company, Philips has made changes. People change positions or leave the company, and new people...
Login or Create an Account to see details.
Product
Integration with other Philips products, like IntelliSpace Portal or Advanced Visualization...
Login or Create an Account to see details.
Relationship
I would like more frequent personal phone contact after reporting a disruption. Right now, most...
Login or Create an Account to see details.
Relationship
Philips has a dedicated team that really knows the infrastructure of Image Management Vue PACS.
Login or Create an Account to see details.
Operations, Product
When version upgrades of Image Management Vue PACS happen, we always do some testing, and we always...
Login or Create an Account to see details.
Relationship
Usually, we can reach Philips easily, and we have 24/7 support. During working hours, the local team...
Login or Create an Account to see details.
Operations
The implementation of Image Management Vue PACS went very smoothly, but there were some problems...
Login or Create an Account to see details.
Loyalty
When in the market, we did a tender, and there were a few companies who made an offer. We chose...
Login or Create an Account to see details.
Value
Philips usually avoids charging for every little thing. We had some discussions about that in the...
Login or Create an Account to see details.
Product
In the last couple of months, things with Image Management Vue PACS have been going quite well. We...
Login or Create an Account to see details.
Relationship
Philips keeps all promises. Sometimes things are a bit difficult, so delivering things may take some...
Login or Create an Account to see details.
Relationship, Product
The changes that Philips could make to improve our experience as a customer would be to improve the...
Login or Create an Account to see details.
Product
What we like most about Image Management Vue PACS is that it is fast and reliable. The product is of...
Login or Create an Account to see details.
Product
A lot is possible with the solution's user interface, but not everything is easy to find.
Login or Create an Account to see details.
Relationship, Product
Philips is open to new developments. I like that their product is integrated with speech options.
Login or Create an Account to see details.
Product
Philips' opportunity to improve the product is with AI integration, including LLM capabilities, with...
Login or Create an Account to see details.
Product
Philips has quick follow-up on cases. All studies are visually accessible in the PACS, even if they...
Login or Create an Account to see details.
Relationship
We are very unsatisfied with Philips’ management team. Our jobs are difficult if the product doesn't...
Login or Create an Account to see details.
Operations
Philips’ training was not so bad, and Image Management Vue PACS' integration was okay. Also, the...
Login or Create an Account to see details.
Loyalty
We are changing to a new product because we are totally not satisfied with the solution's...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout