Image Management Vue PACS (Global) Commentary

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Philips' level of support depends on the type of issue. More complex, underlying problems can be...

Image Management Vue PACS generally works well and meets our needs. However, when it comes to...

The challenge we see with the PACS is mainly because of the hospital landscape in our country....

We do receive training from Philips, and it's generally quite well received.

The biggest opportunity for product improvement is the ability to use tools to work directly on the...

Philips’s biggest strengths include flawless integration with our modalities and the ability to...

Two changes would significantly improve my experience as a customer. First, it would be beneficial...

What I like most about the product is how it optimizes the day-to-day care of the database,...

I like that the radiologists can work well with the product, except for operating the speech profile....

One recommended change would be to improve the structure of the 24/7 service desk. Because the...

The vendor’s biggest strength is their easy, personal approach.

The biggest opportunity for product improvement is to have all management options available within...

Philips's biggest strengths are their personal contacts and their ability to listen to the customer.

Philips could improve things by creating a more open ticketing system. When tickets are escalated to...

A lot of things are not working well. Overall, my opinion of Philips is not very positive at the...

Philips' training quality is not good. We have asked before for extra training and didn't get it. We...

Image Management Vue PACS' product design is a bit old-fashioned. There are a lot of hiccups with...

There are a lot of possibilities in the back end of Image Management Vue PACS, but it is not very...

The image loading speed is better than with other PACS because Image Management Vue PACS preloads...

Philips has changed their support system. Before, we had direct contacts. Now there is a party in...

The design of Image Management Vue PACS could be better, but the solution has been stable for us....

The chat doesn't work in Image Management Vue PACS. What we had in the past with Philips worked very...

The support from Philips has been great. We used to have to call support that was in another...

We would like the ability to make dashboards. We have to make a call for everything, and sometimes...

When we bought Philips' software, they were the only vendor that could deliver a RIS, PACS, and...

Now that Philips has bought Carestream, they still have a couple of processes that they need to work...

Philips could do better on upgrades in terms of cooperation with us to plan the upgrades. They have...

We got a new Philips support chain for our region, so we don’t have to call around the world...

The new platform from Philips will make it easier to integrate with our national health services. We...

We made the decision to stay with Philips. We went back and forth for a bit. But they have a new...

Philips keeps all their promises, but they have a big problem when it comes to resources, especially...

Philips has been a good partner for us to be creative and build workflows that will fit the whole...

I would choose Philips again, but I would go with a different setup. There are a few limitations...

We would like to have a more automated process for upgrading the solution. We have to do things on...

The training from Philips is very good. My training was a while ago, but we have sufficient support...

Philips really tries to keep their promises. They avoid charging us for the little things. Most...

We can do a lot of integrations with the system. That is one of the key points. Philips' people have...

Philips' customer support people are excellent. The vendor will find things for us very rapidly...

After the merger between Carestream and Philips, there was a standstill in development for a couple...

Image Management Vue PACS is stable, and we need that. We don't want to interrupt our work with...

There are certainly issues with Image Management Vue PACS that the vendor can improve on, but based...

Image Management Vue PACS is very potent, and it can do a lot. Sometimes it can do too much in the...

The PACS client piece is functional, but it lacks robustness. That is probably for historical...

Philips has standard rates for things, more or less. When they have new things, we can try them out...

Internally, we have several post-processing applications, and they integrate fairly well with Image...

Image Management Vue PACS meets all our functionality needs if we consider yesterday's requirements,...

There is a thing called integrated diagnostics, and we are trying to make things work with that....

Whether I would recommend Image Management Vue PACS to a vendor depends on what exactly an...

Philips should provide a vision about what they wish to accomplish and what is important to them....

The application specialists and the training we get from Philips are good. The biggest problem is...

Philips needs to listen more to what their customers and clinicians want. They need to align with...

We had a user group meeting, but it was mainly Philips talking to us and not us as customers talking...

Philips' executive involvement is really limited. We have to beg for it and hope that something will...

In the past, when Philips had a local service desk, that was easy. Those people knew me and my...

Philips has been struggling a bit with releasing new software. They released some new software at...

I know the vendor is working on a new version of the system, but I am not quite sure what new...

I am really looking forward to the next version of the system. I hope it will bring improvements...

Philips' service is a step down from where it was a couple of years ago, and Philips needs to be...

Philips supports us. They are on-site for our implementations, and that is good.

I like the service we get from Philips' people. I have been a long-time Philips customer, so I know...

One advantage of Philips' system is that it handles all types of images. In our setting, the system...

As a company, Philips has made changes. People change positions or leave the company, and new people...

Integration with other Philips products, like IntelliSpace Portal or Advanced Visualization...

I would like more frequent personal phone contact after reporting a disruption. Right now, most...

Philips has a dedicated team that really knows the infrastructure of Image Management Vue PACS.

When version upgrades of Image Management Vue PACS happen, we always do some testing, and we always...

Usually, we can reach Philips easily, and we have 24/7 support. During working hours, the local team...

The implementation of Image Management Vue PACS went very smoothly, but there were some problems...

When in the market, we did a tender, and there were a few companies who made an offer. We chose...

Philips usually avoids charging for every little thing. We had some discussions about that in the...

In the last couple of months, things with Image Management Vue PACS have been going quite well. We...

Philips keeps all promises. Sometimes things are a bit difficult, so delivering things may take some...

The changes that Philips could make to improve our experience as a customer would be to improve the...

What we like most about Image Management Vue PACS is that it is fast and reliable. The product is of...

A lot is possible with the solution's user interface, but not everything is easy to find.

Philips is open to new developments. I like that their product is integrated with speech options.

Philips' opportunity to improve the product is with AI integration, including LLM capabilities, with...

Philips has quick follow-up on cases. All studies are visually accessible in the PACS, even if they...