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Image Management Vue PACS (Global) Commentary
Filtered view: (Europe - Southern Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Product

The areas for improvement are the speed of study visualizations and the fast access to patient...

Dec 2024
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Manager

Relationship

What I like the most about Philips is their constant presence on-site. The system is easy to use for...

Dec 2024
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Manager

Relationship

The vendor's strengths are the reliability of their service and that we can get direct contact with...

Dec 2024
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(0)
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Operations

Philips could have provided more training. We had a somewhat brief remote course for Image...

Dec 2024
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Product

We don't see significant integration issues with Image Management Vue PACS, except for the usual...

Dec 2024
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Relationship

One downside to the support for Image Management Vue PACS is the support during nighttime hours....

Dec 2024
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(0)
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Product

Some of our PACS servers that are managed through Image Management Vue PACS are on different...

Dec 2024
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(0)
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Relationship

When we open tickets with Philips, those tickets are typically handled within a day. Also, we have...

Dec 2024
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Product

I would like Philips to improve how Image Management Vue PACS handles anonymizations, which happen...

Dec 2024
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(0)
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Director

Product

The vendor needs to improve the usability of the product. Using the product should be simpler and...

Dec 2024
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Director

Relationship

We have an on-site support person in the hospital who does most of the work. If someone asked me...

Dec 2024
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Director

Loyalty, Product

Image Management Vue PACS is an excellent product. I would buy Image Management Vue PACS again for...

Dec 2024
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Manager

Loyalty

The only thing we haven't obtained from Philips yet is AI. They should explore that a bit more. The...

Dec 2024
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Manager

Relationship

Compared to other vendors, I really appreciate how quickly Philips responds to tickets or calls....

Dec 2024
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(0)
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Manager

Product

Philips performed well on the integrations with all the other services that weren't dependent on...

Dec 2024
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(0)
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Manager

Value

Image Management Vue PACS absolutely generates tangible, quantifiable results. We can connect from...

Dec 2024
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(0)
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Manager

Culture, Relationship

We have a good relationship with Philips. For Image Management Vue PACS updates, at each contract...

Dec 2024
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(0)
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Manager

Product

We have another PACS for reconstruction. It is a server that we use to reconstruct CTs and MRIs....

Dec 2024
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Manager

Operations

My score for training is at the top of the scale. When we updated Image Management Vue PACS before...

Dec 2024
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Manager

Product

The overall quality of Image Management Vue PACS is perfect. I like that it is not complicated. It...

Dec 2024
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(0)
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Manager

Product

Philips could improve the way the system imports images from other hospitals. When a patient comes...

Dec 2024
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(0)
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Manager

Product

One thing that shouldn't change in Image Management Vue PACS is the ease of acquisition and the ease...

Dec 2024
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(0)
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Manager

Product, Value

In terms of reporting radiological images, Image Management Vue PACS provides tangible results as it...

Dec 2024
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(0)
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Manager

Relationship, Product

My experience with Philips has been quite good. Recently, we resolved various errors in reporting...

Dec 2024
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(0)
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Manager

Relationship

Philips' support is a bit slow in terms of problem resolution.

Dec 2024
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(0)
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CEO/President

Product

One functionality that I would like Philips to add is very operational and not essential. I would...

Dec 2024
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(0)
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CEO/President

Relationship

I was very upset with Philips in past years regarding support because I felt forgotten by Philips....

Dec 2024
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(0)
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CEO/President

Value

Philips' tool is less economical compared to other products. I turned to Philips because I already...

Dec 2024
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(0)
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CEO/President

Relationship

We have had some minor issues with Image Management Vue PACS, but they have always been resolved....

Dec 2024
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(0)
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Analyst/Coordinator

Operations

I wouldn’t give Philips the highest rating for their implementation services because I have to do...

Nov 2024
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(0)
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Analyst/Coordinator

Operations

The application training is very well done. The trainers from Philips are highly skilled and capable...

Nov 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The solution works excellently. It is very versatile for our needs and meets all our...

Nov 2024
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(0)
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Analyst/Coordinator

Relationship

The support from the vendor is good. We have 24/7 support. Philips is very responsive to calls and...

Nov 2024
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Analyst/Coordinator

Culture, Value

The vendor charges us for everything that isn’t covered in the contract, even for small changes we...

Nov 2024
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(0)
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Analyst/Coordinator

Product

Not everything works as promised initially. Some functionalities didn’t work due to the type of...

Nov 2024
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Analyst/Coordinator

Product

Philips hasn’t released anything new in the last three years; there is not much evolution. It is...

Nov 2024
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Manager

Product

We activated a certain center and everything, and that changed the way of working by enabling a...

Nov 2024
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Manager

Loyalty

Over a year of mainly data collection, we started the software selection process. We invited...

Nov 2024
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Manager

Loyalty, Product

In the future, I would definitely like to see functionality in the more refined aspects of...

Nov 2024
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(0)
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Manager

Loyalty

The main driver that led us to choose Philips was an economic consideration; the financial burden...

Nov 2024
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(0)
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Manager

Value

The results from this product have been tangible. All stakeholders use the PACS functionally...

Nov 2024
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(0)
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Manager

Product

There is attention on expanding the radiology side. This project required internal governance and a...

Nov 2024
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(0)
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Manager

Loyalty, Product

After going with Philips, the preparatory work began. We chose a cloud PACS with a single server...

Nov 2024
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Manager

Loyalty

Before choosing Philips, we conducted the entire workflow analysis, examined the applications...

Nov 2024
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Manager

Product

The product's quality is good. Aesthetically, it is a nice, very intuitive PACS. I would tell an...

Nov 2024
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Manager

Relationship, Operations

Philips keeps all promises, especially with the strong, internal teams. We have managed to extend...

Nov 2024
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(0)
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Manager

Relationship

The vendor's opportunity for improvement is to improve their quality and response time for...

Sep 2024
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(0)
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CIO

Relationship

I would advise Philips to be more dynamic and maintain the agility they had in the past. Philips...

Sep 2024
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(0)
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CIO

Relationship, Value

Image Management Vue PACS is certainly an excellent PACS solution. Philips is a company that helps...

Sep 2024
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(0)
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CIO

Relationship

Philips has lost some ground compared to the past. Previously, their support team was much more...

Sep 2024
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(0)
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CIO

Product

The ease of use for Image Management Vue PACS has improved a lot. It is now very user friendly and...

Sep 2024
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(0)
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CIO

Relationship, Product

Philips is extremely open to exploring all scenarios and is not rigidly focused on what they have...

Sep 2024
||
(0)
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