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Image Management Vue PACS (Global) Commentary
Filtered view: (Southern Europe)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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CIO

The provider could improve the customer experience by seriously integrating cardiology into the platform....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

One of the provider’s greatest strengths is the flexibility of their vendor-neutral archive and its...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

The biggest opportunity for product improvement is faster evolution and adaptation of the enterprise...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

To improve, Philips should add more AI products and proposals. There could be algorithms for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Everything is going very well. We completed an update, and it was a positive thing. I have already...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The features are fine, although there is an issue with visualization. For example, when I need to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We were not really happy about the implementation. We have been waiting for the latest PACS update...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The system works well. We have an RIS that interfaces with other applications for report exchanges,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Philips' phone and web support are excellent. We have full support whenever we need it. Philips'...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Overall, things have gone well with Philips. We haven't had any major problems. We experienced a few...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The system is essential to our organization. Users can view the reports written through the RIS...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Philips should fix some issues with their import tool. We have had difficulties with importing DVDs...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I am not very satisfied with the vendor's training. I am not sure that Philips provides training...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The application rollout went very well, thanks to Philips and their specialists. We have brought...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Previously, images had to be moved manually from the PACS to post-processing servers. Now,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The PACS is not causing problems. We have never had outages. We don’t have many tickets in. We do...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

With Image Management Vue PACS, we now have an accurate picture of production. Knowing what is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We have good collaboration with Philips. We can truly speak with everyone from the project manager...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

A positive is that there is no interference between protected research studies and the studies...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Broadly speaking, our experience with Philips has been very good. We have had a very good...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We like the solution's robustness. Although the integration is not perfect, that is more due to the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The PACS has a very user-friendly interface, even for admins. It is Java based but designed...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The Philips executives never respond, but the support people are good, and they have even detected...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We would like system integrations with AI.

Comment Tone Negative
Pillars Product
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Director

The supplier could improve my experience by providing more frequent updates and responding more...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The system's greatest strengths are reliability and ease of use.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Image Management Vue PACS gives us agility in our day-to-day use.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

To improve the customer experience, the supplier could provide greater opportunities for problem...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

The greatest opportunity to improve the product is to make it more cost-effective while better...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

Philips has market stability and brand recognition.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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