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Image Management Vue PACS (Global) Commentary
Filtered view: (Europe - Southern Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Director

Product

The features are fine, although there is an issue with visualization. For example, when I need to...

Dec 2025
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Director

Operations

We were not really happy about the implementation. We have been waiting for the latest PACS update...

Dec 2025
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(0)
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Director

Product

The system works well. We have an RIS that interfaces with other applications for report exchanges,...

Dec 2025
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(0)
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Manager

Relationship

Philips' phone and web support are excellent. We have full support whenever we need it. Philips'...

Nov 2025
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(0)
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Manager

Relationship

Overall, things have gone well with Philips. We haven't had any major problems. We experienced a few...

Nov 2025
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(0)
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Manager

Product

The system is essential to our organization. Users can view the reports written through the RIS...

Nov 2025
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(0)
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Manager

Product

Philips should fix some issues with their import tool. We have had difficulties with importing DVDs...

Nov 2025
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(0)
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Manager

Operations

I am not very satisfied with the vendor's training. I am not sure that Philips provides training...

Nov 2025
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(0)
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Manager

Operations

The application rollout went very well, thanks to Philips and their specialists. We have brought...

Nov 2025
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(0)
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Manager

Product

Previously, images had to be moved manually from the PACS to post-processing servers. Now,...

Nov 2025
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Manager

Product

The PACS is not causing problems. We have never had outages. We don’t have many tickets in. We do...

Nov 2025
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(0)
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Manager

Product

With Image Management Vue PACS, we now have an accurate picture of production. Knowing what is...

Nov 2025
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(0)
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Manager

Relationship

We have good collaboration with Philips. We can truly speak with everyone from the project manager...

Nov 2025
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(0)
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Manager

Product

A positive is that there is no interference between protected research studies and the studies...

Nov 2025
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(0)
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Director

Relationship

Broadly speaking, our experience with Philips has been very good. We have had a very good...

Oct 2025
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(0)
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Director

Loyalty, Product

We like the solution's robustness. Although the integration is not perfect, that is more due to the...

Oct 2025
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(0)
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Analyst/Coordinator

Product

The PACS has a very user-friendly interface, even for admins. It is Java based but designed...

Oct 2025
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(0)
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Analyst/Coordinator

Relationship

The Philips executives never respond, but the support people are good, and they have even detected...

Oct 2025
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(0)
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Manager

Product

We would like system integrations with AI.

Oct 2025
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(0)
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Director

Relationship

The supplier could improve my experience by providing more frequent updates and responding more...

Sep 2025
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(0)
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Director

Product

The system's greatest strengths are reliability and ease of use.

Sep 2025
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(0)
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Physician

Product

Image Management Vue PACS gives us agility in our day-to-day use.

Sep 2025
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(0)
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Physician

Relationship

To improve the customer experience, the supplier could provide greater opportunities for problem...

Sep 2025
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(0)
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Physician

Value

The greatest opportunity to improve the product is to make it more cost-effective while better...

Sep 2025
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(0)
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Physician

Product

Philips has market stability and brand recognition.

Sep 2025
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(0)
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VP/Other Executive

Product

We have had trouble connecting Image Management Vue PACS to different systems and our EMR. That is...

Jun 2025
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(0)
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VP/Other Executive

Culture

We have a global contract, so Philips doesn't charge us. Our contract covers things. There are no...

Jun 2025
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(0)
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VP/Other Executive

Relationship

I like Image Management Vue PACS. Our old system was a mess. We didn't have all of the features we...

Jun 2025
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(0)
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Manager

Product

The areas for improvement are the speed of study visualizations and the fast access to patient...

Dec 2024
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(0)
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Manager

Relationship

What I like the most about Philips is their constant presence on-site. The system is easy to use for...

Dec 2024
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(0)
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Manager

Relationship

The vendor's strengths are the reliability of their service and that we can get direct contact with...

Dec 2024
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(0)
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Operations

Philips could have provided more training. We had a somewhat brief remote course for Image...

Dec 2024
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(0)
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Product

We don't see significant integration issues with Image Management Vue PACS, except for the usual...

Dec 2024
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(0)
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Relationship

One downside to the support for Image Management Vue PACS is the support during nighttime hours....

Dec 2024
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(0)
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Product

Some of our PACS servers that are managed through Image Management Vue PACS are on different...

Dec 2024
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(0)
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Relationship

When we open tickets with Philips, those tickets are typically handled within a day. Also, we have...

Dec 2024
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(0)
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Product

I would like Philips to improve how Image Management Vue PACS handles anonymizations, which happen...

Dec 2024
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(0)
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Director

Product

The vendor needs to improve the usability of the product. Using the product should be simpler and...

Dec 2024
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(0)
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Director

Relationship

We have an on-site support person in the hospital who does most of the work. If someone asked me...

Dec 2024
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(0)
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Director

Loyalty, Product

Image Management Vue PACS is an excellent product. I would buy Image Management Vue PACS again for...

Dec 2024
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(0)
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Manager

Loyalty

The only thing we haven't obtained from Philips yet is AI. They should explore that a bit more. The...

Dec 2024
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(0)
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Manager

Relationship

Compared to other vendors, I really appreciate how quickly Philips responds to tickets or calls....

Dec 2024
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(0)
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Manager

Product

Philips performed well on the integrations with all the other services that weren't dependent on...

Dec 2024
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(0)
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Manager

Value

Image Management Vue PACS absolutely generates tangible, quantifiable results. We can connect from...

Dec 2024
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(0)
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Manager

Culture, Relationship

We have a good relationship with Philips. For Image Management Vue PACS updates, at each contract...

Dec 2024
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(0)
 Thank you  Helpful

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Manager

Product

We have another PACS for reconstruction. It is a server that we use to reconstruct CTs and MRIs....

Dec 2024
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(0)
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Manager

Operations

My score for training is at the top of the scale. When we updated Image Management Vue PACS before...

Dec 2024
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(0)
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Manager

Product

The overall quality of Image Management Vue PACS is perfect. I like that it is not complicated. It...

Dec 2024
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(0)
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Manager

Product

Philips could improve the way the system imports images from other hospitals. When a patient comes...

Dec 2024
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(0)
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Manager

Product

One thing that shouldn't change in Image Management Vue PACS is the ease of acquisition and the ease...

Dec 2024
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(0)
 Thank you  Helpful

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Manager

Product, Value

In terms of reporting radiological images, Image Management Vue PACS provides tangible results as it...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

My experience with Philips has been quite good. Recently, we resolved various errors in reporting...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips' support is a bit slow in terms of problem resolution.

Dec 2024
||
(0)
 Thank you  Helpful

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CEO/President

Product

One functionality that I would like Philips to add is very operational and not essential. I would...

Dec 2024
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(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I was very upset with Philips in past years regarding support because I felt forgotten by Philips....

Dec 2024
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(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

Philips' tool is less economical compared to other products. I turned to Philips because I already...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We have had some minor issues with Image Management Vue PACS, but they have always been resolved....

Dec 2024
||
(0)
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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