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Image Management Vue PACS (Global) Commentary
Filtered view: (Europe - Southern Europe)

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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

To improve, Philips should add more AI products and proposals. There could be algorithms for...

Dec 2025
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Manager

Product

Everything is going very well. We completed an update, and it was a positive thing. I have already...

Dec 2025
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Director

Product

The features are fine, although there is an issue with visualization. For example, when I need to...

Dec 2025
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Director

Operations

We were not really happy about the implementation. We have been waiting for the latest PACS update...

Dec 2025
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Director

Product

The system works well. We have an RIS that interfaces with other applications for report exchanges,...

Dec 2025
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Manager

Relationship

Philips' phone and web support are excellent. We have full support whenever we need it. Philips'...

Nov 2025
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Manager

Relationship

Overall, things have gone well with Philips. We haven't had any major problems. We experienced a few...

Nov 2025
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Manager

Product

The system is essential to our organization. Users can view the reports written through the RIS...

Nov 2025
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Manager

Product

Philips should fix some issues with their import tool. We have had difficulties with importing DVDs...

Nov 2025
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Manager

Operations

I am not very satisfied with the vendor's training. I am not sure that Philips provides training...

Nov 2025
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Manager

Operations

The application rollout went very well, thanks to Philips and their specialists. We have brought...

Nov 2025
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Manager

Product

Previously, images had to be moved manually from the PACS to post-processing servers. Now,...

Nov 2025
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Manager

Product

The PACS is not causing problems. We have never had outages. We don’t have many tickets in. We do...

Nov 2025
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Manager

Product

With Image Management Vue PACS, we now have an accurate picture of production. Knowing what is...

Nov 2025
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Manager

Relationship

We have good collaboration with Philips. We can truly speak with everyone from the project manager...

Nov 2025
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Manager

Product

A positive is that there is no interference between protected research studies and the studies...

Nov 2025
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Director

Relationship

Broadly speaking, our experience with Philips has been very good. We have had a very good...

Oct 2025
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Director

Loyalty, Product

We like the solution's robustness. Although the integration is not perfect, that is more due to the...

Oct 2025
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Analyst/Coordinator

Product

The PACS has a very user-friendly interface, even for admins. It is Java based but designed...

Oct 2025
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Analyst/Coordinator

Relationship

The Philips executives never respond, but the support people are good, and they have even detected...

Oct 2025
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(0)
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Manager

Product

We would like system integrations with AI.

Oct 2025
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Director

Relationship

The supplier could improve my experience by providing more frequent updates and responding more...

Sep 2025
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Director

Product

The system's greatest strengths are reliability and ease of use.

Sep 2025
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Physician

Product

Image Management Vue PACS gives us agility in our day-to-day use.

Sep 2025
||
(0)
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Physician

Relationship

To improve the customer experience, the supplier could provide greater opportunities for problem...

Sep 2025
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Physician

Value

The greatest opportunity to improve the product is to make it more cost-effective while better...

Sep 2025
||
(0)
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Physician

Product

Philips has market stability and brand recognition.

Sep 2025
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VP/Other Executive

Product

We have had trouble connecting Image Management Vue PACS to different systems and our EMR. That is...

Jun 2025
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VP/Other Executive

Culture

We have a global contract, so Philips doesn't charge us. Our contract covers things. There are no...

Jun 2025
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VP/Other Executive

Relationship

I like Image Management Vue PACS. Our old system was a mess. We didn't have all of the features we...

Jun 2025
||
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View All Reports
Related Reports
Performance
KLAS article icon
Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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