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Image Management Vue PACS (Global) Commentary
Filtered view: (Europe - UK / Ireland)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Product

When the software works, it works well and is simple to use. It is user-friendly. I like the image...

Apr 2025
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Manager

Relationship, Product

The biggest opportunities are ensuring that the product is reliable. The vendor needs to sort out...

Apr 2025
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CMIO

Product

I don't use the PACS product very much, and I found it initially a bit challenging to search for...

Mar 2025
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Manager

Product

Image Management Vue PACS is great. I would absolutely use the product again; I would have no...

Dec 2024
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Manager

Operations

Philips is pretty good at implementations. They know how to do those, and they provide the right...

Dec 2024
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Manager

Product

The functionality is good, but the hardware falls over a bit more frequently than I would like. We...

Dec 2024
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Manager

Relationship

Philips is not brilliant with support. The first thing they do is blame us before they look at their...

Dec 2024
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Manager

Loyalty, Value

Philips won't give us access to any of the analytics unless we buy them, and we don't want to buy...

Dec 2024
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Manager

Product

It is very difficult to get Image Management Vue PACS to work within our environment. With things as...

Dec 2024
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Manager

Operations, Product

The product is a very simple, intuitive system to use. As a result of it being intuitive, we don't...

Dec 2024
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Manager

Value

Philips absolutely charges for everything they can, and we are seeing that more with our transition...

Dec 2024
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Manager

Relationship

Philips could enhance their support and the number of people that they provide on any project to...

Dec 2024
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Manager

Loyalty, Product

The system has had the same hardware design since the early 2000s. This thing should sing, dance,...

Dec 2024
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(0)
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Manager

Culture, Product

More than several years ago, we were told that we would have a zero-footprint diagnostic viewer...

Dec 2024
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Manager

Loyalty, Relationship, Operations

Philips doesn’t have a five-year plan for how to move to the public cloud, and that is really...

Dec 2024
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Manager

Operations

The training from Philips is pretty good. It is not very frequent, but it is definitely high-quality...

Dec 2024
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Manager

Product

Philips' system integrates with our EPR solution, but the audit trail doesn't work properly. We can...

Dec 2024
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Manager

Culture, Relationship

I would not buy Philips' product again. I haven't found our relationship with the vendor to be...

Dec 2024
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Manager

Loyalty, Relationship

Philips knows we are moving away from them, and they have not been a very helpful company. That has...

Dec 2024
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VP/Other Executive

Relationship

We have had frequent outages with the system, and those outages have really had a clinical impact....

Nov 2024
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(0)
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VP/Other Executive

Product

We are experiencing some reliability issues with the system. The problem is with the cloud. A lot of...

Nov 2024
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(0)
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CIO

Relationship, Product

The thing I like most about Philips is their collaborative products, so the integration of those has...

Nov 2024
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(0)
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CIO

Relationship

The challenge that we have with Philips is engagement at the support level; we have a problem with...

Nov 2024
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Manager

Relationship

To enhance their support, the vendor should respond faster to nonurgent jobs. A little bit more...

Nov 2024
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(0)
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Manager

Relationship

When the vendor responds to change requests, they are very accommodating and put things in there....

Nov 2024
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(0)
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Manager

Loyalty, Relationship

When we first started with the vendor, they were very proactive. We used to have service meetings...

Nov 2024
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(0)
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Manager

Operations

For the initial training itself, Philips sent us off to their headquarters in Genoa, Italy. The...

Nov 2024
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(0)
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Manager

Culture, Loyalty, Product

The product works as promoted. There are just a couple of little things that don't work quite as we...

Nov 2024
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(0)
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Physician

Relationship

The product quality is not bad, but I don’t see anything new. Philips needs to speak to us, listen...

Sep 2024
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(0)
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CMIO

Loyalty, Relationship

As an organization, what we have struggled with is responsiveness from Philips in terms of...

Sep 2024
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(0)
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CMIO

Loyalty, Relationship, Product

Philips will tell us that something will take X number of years to do, but they are not saying that...

Sep 2024
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(0)
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CMIO

Relationship

We have had to do some executive escalation with Philips because of some of the issues that we have...

Sep 2024
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(0)
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CMIO

Loyalty

Philips provides a good PACS platform, but there are other vendors out there that I believe provide...

Sep 2024
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(0)
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Manager

Product

The product is not supporting our integration at the moment. It is actually holding us back.

Sep 2024
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(0)
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Manager

Relationship, Operations

We have one particular implementation that we are trying to support at the moment, and there has...

Sep 2024
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(0)
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Manager

Relationship

We have had issues that should have been picked up by the vendor's monitoring that have then caused...

Sep 2024
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(0)
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Manager

Loyalty, Relationship

I like the functionality of Image Management Vue PACS. The support is not as it once was. Support is...

Sep 2024
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(0)
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Manager

Relationship, Product

The vendor is not supporting us in what we want to do at the moment particularly well. Despite the...

Sep 2024
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(0)
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Manager

Loyalty, Product

We have not had any upgrades to Image Management Vue PACS, and that is a shame. Upgrades are now a...

Sep 2024
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(0)
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Manager

Relationship

Philips' support is very responsive on priority-one issues. Their web application is relatively...

Sep 2024
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View All Reports
Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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