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Image Management Vue PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Product

We have Image Management Vue PACS integrated with EPR systems, a RIS, a lot of other gateways, and a...

Nov 2025
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Director

Operations

Philips did well with the training side. They had good resources, and they were on-site for some...

Nov 2025
||
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Director

Product

Our end users have used the system for the last several years. Now that we have upgraded the...

Nov 2025
||
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Director

Relationship

I think generally it is the community of PACS managers who are raising issues as far as we can see....

Nov 2025
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(0)
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Director

Loyalty, Product

We are a longstanding customer of Philips. Image Management Vue PACS has been okay. It has not been...

Nov 2025
||
(0)
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Director

Operations

Philips needs to resource better. That is probably the biggest issue. I think it is very apparent...

Nov 2025
||
(0)
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CMIO

Relationship, Operations, Product

For a general user, Image Management Vue PACS is easy to use without training. The system's...

Oct 2025
||
(0)
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CMIO

Loyalty, Relationship

We aren't actively seeing another supplier, but we haven't received the best customer service from...

Oct 2025
||
(0)
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CMIO

Relationship

We haven't had a major problem with integrating Philips' AI things. However, Philips hasn't given us...

Oct 2025
||
(0)
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CIO

Loyalty, Relationship

We find sometimes that dealing with Philips' support team is challenging, but I think that is...

Oct 2025
||
(0)
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Manager

Operations

Philips does a very poor job with training. The problem is people on the ground. When we put in a...

Oct 2025
||
(0)
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Manager

Product

Using Image Management Vue PACS is better for our hospital because the architecture is now much...

Oct 2025
||
(0)
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Manager

Relationship

We always use a portal to raise any calls to Philips, and we tend to get good responses back. The...

Oct 2025
||
(0)
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Manager

Loyalty, Product

We are not happy with the vascular package in Image Management Vue PACS. Things are to the point...

Oct 2025
||
(0)
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Manager

Culture

When we purchased Image Management Vue PACS, we purchased other modalities at the same time. All of...

Oct 2025
||
(0)
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Manager

Value

We don’t tend to get charged ridiculous amounts by Philips. They don’t charge us for anything over...

Oct 2025
||
(0)
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Manager

Product, Value

I wouldn’t buy Image Management Vue PACS again. We have had a lot of problems with hospitals that...

Oct 2025
||
(0)
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 or  to see details.

Manager

Relationship

The vendor could improve the customer experience by providing a quicker turnaround time for...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

Philips' biggest strength is the quality of their managed support, particularly when addressing...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Product

The thing I like about the product is that it is a significant improvement over our previous...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Product

Our biggest opportunities for product improvement are reducing recurring faults in the system, such...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

Some changes that would improve my experience as a customer would be providing better application...

Oct 2025
||
(0)
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Manager

Relationship

Philips could have a better support process.

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

Philips has strong web and client applications. Image Management Vue PACS is easy to use.

Oct 2025
||
(0)
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Manager

Product

I don't know that we are missing any functionality in the system. It is possible that we have just...

Oct 2025
||
(0)
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Manager

Relationship

The support for IntelliSpace PACS was fine. We didn’t have many issues. When we implemented Image...

Oct 2025
||
(0)
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Manager

Relationship

Better serving us in the coming months is all about listening to the customer. Every customer is...

Oct 2025
||
(0)
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Manager

Operations

If an organization were deciding whether they should choose Philips’ system, I would tell them to go...

Oct 2025
||
(0)
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Manager

Relationship, Product

We have had some issues. Some of them are minor things. Philips hasn’t been able to get to the...

Oct 2025
||
(0)
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Manager

Relationship, Product

Based on the stability and reliability of the product and the issues we have had, it would be unfair...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

Our go-live on the system was busy. Obviously, there was a lot to do. IntelliSpace PACS is...

Oct 2025
||
(0)
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Manager

Relationship, Operations

In terms of training, Philips has actually been giving us some extra admin training, apps, and...

Oct 2025
||
(0)
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CDO

Loyalty, Relationship

We just upgraded the platform, so it is definitely going to be around for a while. We would buy the...

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship

There have been times when the interoperability has not worked as well. We have to try and work with...

Oct 2025
||
(0)
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Analyst/Coordinator

Loyalty

Because of what is happening in the world in terms of cybersecurity, we are thinking about how to...

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship

The senior leadership engagements have been exceptional. We have always been impressed with the...

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship

Philips has a collaborative approach. They consistently show a willingness to work with us and meet...

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship

One of the real positives for us is that the people that we have worked with at Philips have been...

Oct 2025
||
(0)
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Analyst/Coordinator

Loyalty

We were moving from one Philips product to another, so not much of the user interface changed. That...

Oct 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

Philips does have a vision of the cleanroom environment. I know that they have moved forward with...

Oct 2025
||
(0)
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Analyst/Coordinator

Loyalty

I love working with Philips. At some point, we are going to look at a new RIS and who we should go...

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

There have been times when a go-live has happened and we have had issues. We have to work through...

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

Throughout the project, we have experienced some delays due to limited resource availability. That...

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship

At times, working with Philips, it can feel like their delivery is very reactive rather than...

Oct 2025
||
(0)
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Analyst/Coordinator

Operations

From my experience of training, we have held training sessions and recorded them, and then we have...

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

There have been delays, but that is not all on Philips. We have had some timelines where we have...

Oct 2025
||
(0)
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Analyst/Coordinator

Operations, Product

There is a lack of standard documentation, and that has meant that we have had to start from scratch...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Whether Philips keeps all their promises is not black-and-white. But they have tried.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Philips has always had some of the leading edge in PACS functionality. There were two different...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

Philips always has a good service manager. We have been incredibly lucky throughout the whole...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty

In a year, I hope my satisfaction will be almost at the top of the scale. We will probably be moving...

Oct 2025
||
(0)
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Manager

Culture, Value

Philips always goes above and beyond. So they will review our asks about anything new, and they will...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

We have excellent support. Philips is always alerting us to potential problems with major alerts....

Oct 2025
||
(0)
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Manager

Product

Even given the downtime, our radiologists still want the product. So even though there are times...

Oct 2025
||
(0)
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Manager

Operations

We have had good training. We haven't had anything recently from Philips just because we have had...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

I would recommend the system again. Obviously, I would give some knowledge of the stability issues,...

Oct 2025
||
(0)
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Manager

Relationship, Product

The design of the system is great. But the stability is poor. Philips is very responsive, but the...

Oct 2025
||
(0)
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Manager

Relationship

Philips goes above and beyond. We have had chats with the CEO for Philips’ global work, so they are...

Oct 2025
||
(0)
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Manager

Culture, Relationship

Philips has been all right. We are on a bit of a journey with them. We have been in a contract with...

Oct 2025
||
(0)
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Manager

Loyalty, Relationship, Product

There is a lot of functionality that is built into the PACS, and we would have to go to a...

Oct 2025
||
(0)
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Manager

Product

Philips’ integration is really good. They have developed XDS and XDS-I, and we have XDS-I live, so...

Oct 2025
||
(0)
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Manager

Product

We don't have many problems with the ease of use. Like with any system, there are other things that...

Oct 2025
||
(0)
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Manager

Product, Value

We would have to score Philips a little lower for driving tangible outcomes. The software is great,...

Oct 2025
||
(0)
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Manager

Operations, Product

Philips' products have evolved with advanced embedded features, like MRI perfusion, which reduce the...

Oct 2025
||
(0)
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Manager

Loyalty

I would buy Image Management Vue PACS again. The only other serious vendor when we first looked was...

Oct 2025
||
(0)
 Thank you  Helpful

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Manager

Culture, Loyalty, Relationship

We have a single contract across the network, so that should be easier to manage. Our long-standing...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The Image Management Vue PACS cloud implementation has added delays. Moving data to the new data...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Philips doesn’t charge for every little thing. In the past, we would have been billed for far more,...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Image Management Vue PACS integrates from a nonclinical IT side, and it is easy to look after. The...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips’ service team is very hit or miss. We can log tickets, and if the ticket is Priority 1, the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, everyone that we deal with from Philips is really nice and helpful. The people on the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Image Management Vue PACS is very easy to use and easy to train additional staff on. It is very...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The PACS reporting module could be improved by incorporating more web features and more integration...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips is very responsive to the customer and is quick to resolve issues in a timely manner.

Sep 2025
||
(0)
 Thank you  Helpful

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Manager

Product

Image Management Vue PACS is fed into our EPR in the trust. When people are in our EPR, they only...

Sep 2025
||
(0)
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Manager

Loyalty

Concerning moving to the cloud, my concerns are not to do with Philips' actual PACS. My concerns are...

Sep 2025
||
(0)
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Manager

Relationship, Product

We did have a period of instability with Image Management Vue PACS a while ago, but the issue was...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips is very proactive about getting interoperability with other things. The issue Philips has is...

Sep 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty

We have already found a lot of workflow problems with the new cloud PACS and bringing in lots of...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Philips has videos and live training, but they also have apps and trainers who are very...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I have been using Image Management Vue PACS for over a decade, and it hasn't massively changed over...

Sep 2025
||
(0)
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 or  to see details.

Manager

Product

It’s been really good with the current Image Management Vue PACS system that we’ve got. It’s been...

Sep 2025
||
(0)
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Manager

Value

We love the solution, and Philips has solutions in their catalog that we would definitely buy if we...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Regarding the experience we had with our implementation, we had to take our issues to a high level...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Resources have been our main issue with Philips. It has been very difficult to get ahold of key...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Image Management Vue PACS is pretty stable compared to a lot of the other stuff that we use on the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The local support from Philips is excellent. However, the issue that we have is that the first line...

Sep 2025
||
(0)
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Manager

Relationship, Operations

Philips attempts to keep all of their promises within their ability, but they sometimes aren’t able...

Sep 2025
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product, Value

To improve our experience as a customer, the vendor should enhance the interoperability and data...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When the software works, it works well and is simple to use. It is user-friendly. I like the image...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The biggest opportunities are ensuring that the product is reliable. The vendor needs to sort out...

Apr 2025
||
(0)
 Thank you  Helpful

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CMIO

Product

I don't use the PACS product very much, and I found it initially a bit challenging to search for...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Image Management Vue PACS is great. I would absolutely use the product again; I would have no...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Philips is pretty good at implementations. They know how to do those, and they provide the right...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Product

The functionality is good, but the hardware falls over a bit more frequently than I would like. We...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Philips is not brilliant with support. The first thing they do is blame us before they look at their...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Philips won't give us access to any of the analytics unless we buy them, and we don't want to buy...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is very difficult to get Image Management Vue PACS to work within our environment. With things as...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is a very simple, intuitive system to use. As a result of it being intuitive, we don't...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Philips absolutely charges for everything they can, and we are seeing that more with our transition...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Philips could enhance their support and the number of people that they provide on any project to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The system has had the same hardware design since the early 2000s. This thing should sing, dance,...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

More than several years ago, we were told that we would have a zero-footprint diagnostic viewer...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Operations

Philips doesn’t have a five-year plan for how to move to the public cloud, and that is really...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training from Philips is pretty good. It is not very frequent, but it is definitely high-quality...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Philips' system integrates with our EPR solution, but the audit trail doesn't work properly. We can...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I would not buy Philips' product again. I haven't found our relationship with the vendor to be...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Philips knows we are moving away from them, and they have not been a very helpful company. That has...

Dec 2024
||
(0)
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