Image Management Vue PACS (Global) Commentary

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With Philips, we don’t really know who to approach. We have some in-house support systems in place....

As far as training goes, I don’t see anything at all from Philips apart from the initial...

We had a lot of difficulty when we started with Philips, so we didn't get a lot of training. The...

We complained from the start about a certain piece being really poor. Philips kept saying that there...

With Philips, we can't hotkey as many things, and there are a lot more clicks and steps to do basic...

Image Management Vue PACS is quite a poor piece of software that is slow and crashes a lot. It just...

For the radiologists, when the solution is working, it works well, and I think they do like it for...

I don't think we've had too many nasty surprises with charges from the vendor.

The quality of the support depends on what the issue is. If it's a serious issue, like the PACS is...

We're still having issues with vascular side. I'm not sure whether it is just that our vascular...

One of our sites had an experience that was very bleak, with lots of crashes and lots of studies...

I think Philips is very poor with their training. The PACS training with administrators was only a...

I'm not entirely sure Philips knows what they're doing. For example, we've had a lot of issues with...

We're having to put a lot of work into getting the solution up and working. The solution is...

We used Philips previously with Carestream, and we had never had a problem. Generally, Carestream...

Things have not been particularly brilliant with Philips. We're still having problems. We're not...

Philips’s original training was very strong. We have not had any recent upgrades, so it is difficult...

Although we are on a slightly older version, the product delivers on integrations with AI and other...

We saw a general improvement with Philips from a service support perspective. That is partly down to...

We are part of a regional procurement looking to implement a new solution. Philips or our other...

Philips’ biggest strength is that they are a big company with a good reputation and relevant expertise....

What I like most about the product is that it is easy to use and that it offers a rich range of tools....

The biggest opportunity for product improvement is moving to zero-footprint software. That is...

We have Image Management Vue PACS integrated with EPR systems, a RIS, a lot of other gateways, and a...

Philips did well with the training side. They had good resources, and they were on-site for some...

Our end users have used the system for the last several years. Now that we have upgraded the...

I think generally it is the community of PACS managers who are raising issues as far as we can see....

We are a longstanding customer of Philips. Image Management Vue PACS has been okay. It has not been...

Philips needs to resource better. That is probably the biggest issue. I think it is very apparent...

For a general user, Image Management Vue PACS is easy to use without training. The system's...

We aren't actively seeing another supplier, but we haven't received the best customer service from...

We haven't had a major problem with integrating Philips' AI things. However, Philips hasn't given us...

We find sometimes that dealing with Philips' support team is challenging, but I think that is...

Philips does a very poor job with training. The problem is people on the ground. When we put in a...

Using Image Management Vue PACS is better for our hospital because the architecture is now much...

We always use a portal to raise any calls to Philips, and we tend to get good responses back. The...

We are not happy with the vascular package in Image Management Vue PACS. Things are to the point...

When we purchased Image Management Vue PACS, we purchased other modalities at the same time. All of...

We don’t tend to get charged ridiculous amounts by Philips. They don’t charge us for anything over...

I wouldn’t buy Image Management Vue PACS again. We have had a lot of problems with hospitals that...

The vendor could improve the customer experience by providing a quicker turnaround time for...

Philips' biggest strength is the quality of their managed support, particularly when addressing...

The thing I like about the product is that it is a significant improvement over our previous...

Our biggest opportunities for product improvement are reducing recurring faults in the system, such...

Some changes that would improve my experience as a customer would be providing better application...

Philips could have a better support process.

Philips has strong web and client applications. Image Management Vue PACS is easy to use.

I don't know that we are missing any functionality in the system. It is possible that we have just...

The support for IntelliSpace PACS was fine. We didn’t have many issues. When we implemented Image...

Better serving us in the coming months is all about listening to the customer. Every customer is...

If an organization were deciding whether they should choose Philips’ system, I would tell them to go...

We have had some issues. Some of them are minor things. Philips hasn’t been able to get to the...

Based on the stability and reliability of the product and the issues we have had, it would be unfair...

Our go-live on the system was busy. Obviously, there was a lot to do. IntelliSpace PACS is...

In terms of training, Philips has actually been giving us some extra admin training, apps, and...

We just upgraded the platform, so it is definitely going to be around for a while. We would buy the...

There have been times when the interoperability has not worked as well. We have to try and work with...

Because of what is happening in the world in terms of cybersecurity, we are thinking about how to...

The senior leadership engagements have been exceptional. We have always been impressed with the...

Philips has a collaborative approach. They consistently show a willingness to work with us and meet...

One of the real positives for us is that the people that we have worked with at Philips have been...

We were moving from one Philips product to another, so not much of the user interface changed. That...

Philips does have a vision of the cleanroom environment. I know that they have moved forward with...

I love working with Philips. At some point, we are going to look at a new RIS and who we should go...

There have been times when a go-live has happened and we have had issues. We have to work through...

Throughout the project, we have experienced some delays due to limited resource availability. That...

At times, working with Philips, it can feel like their delivery is very reactive rather than...

From my experience of training, we have held training sessions and recorded them, and then we have...

There have been delays, but that is not all on Philips. We have had some timelines where we have...

There is a lack of standard documentation, and that has meant that we have had to start from scratch...

Whether Philips keeps all their promises is not black-and-white. But they have tried.

Philips has always had some of the leading edge in PACS functionality. There were two different...

Philips always has a good service manager. We have been incredibly lucky throughout the whole...

In a year, I hope my satisfaction will be almost at the top of the scale. We will probably be moving...

Philips always goes above and beyond. So they will review our asks about anything new, and they will...

We have excellent support. Philips is always alerting us to potential problems with major alerts....

Even given the downtime, our radiologists still want the product. So even though there are times...

We have had good training. We haven't had anything recently from Philips just because we have had...

I would recommend the system again. Obviously, I would give some knowledge of the stability issues,...

The design of the system is great. But the stability is poor. Philips is very responsive, but the...

Philips goes above and beyond. We have had chats with the CEO for Philips’ global work, so they are...

Philips has been all right. We are on a bit of a journey with them. We have been in a contract with...

There is a lot of functionality that is built into the PACS, and we would have to go to a...

Philips’ integration is really good. They have developed XDS and XDS-I, and we have XDS-I live, so...

We don't have many problems with the ease of use. Like with any system, there are other things that...

We would have to score Philips a little lower for driving tangible outcomes. The software is great,...

Philips' products have evolved with advanced embedded features, like MRI perfusion, which reduce the...

I would buy Image Management Vue PACS again. The only other serious vendor when we first looked was...

We have a single contract across the network, so that should be easier to manage. Our long-standing...

The Image Management Vue PACS cloud implementation has added delays. Moving data to the new data...

Philips doesn’t charge for every little thing. In the past, we would have been billed for far more,...

Image Management Vue PACS integrates from a nonclinical IT side, and it is easy to look after. The...

Philips’ service team is very hit or miss. We can log tickets, and if the ticket is Priority 1, the...

Overall, everyone that we deal with from Philips is really nice and helpful. The people on the...

Image Management Vue PACS is very easy to use and easy to train additional staff on. It is very...

The PACS reporting module could be improved by incorporating more web features and more integration...

Philips is very responsive to the customer and is quick to resolve issues in a timely manner.

Image Management Vue PACS is fed into our EPR in the trust. When people are in our EPR, they only...

Concerning moving to the cloud, my concerns are not to do with Philips' actual PACS. My concerns are...

We did have a period of instability with Image Management Vue PACS a while ago, but the issue was...

Philips is very proactive about getting interoperability with other things. The issue Philips has is...

We have already found a lot of workflow problems with the new cloud PACS and bringing in lots of...

Philips has videos and live training, but they also have apps and trainers who are very...

I have been using Image Management Vue PACS for over a decade, and it hasn't massively changed over...

It’s been really good with the current Image Management Vue PACS system that we’ve got. It’s been...

We love the solution, and Philips has solutions in their catalog that we would definitely buy if we...

Regarding the experience we had with our implementation, we had to take our issues to a high level...

Resources have been our main issue with Philips. It has been very difficult to get ahold of key...

Image Management Vue PACS is pretty stable compared to a lot of the other stuff that we use on the...

The local support from Philips is excellent. However, the issue that we have is that the first line...

Philips attempts to keep all of their promises within their ability, but they sometimes aren’t able...

To improve our experience as a customer, the vendor should enhance the interoperability and data...