Image Management Vue PACS (Global) Commentary

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With Philips, we don’t really know who to approach. We have some in-house support systems in place....

As far as training goes, I don’t see anything at all from Philips apart from the initial...

We had a lot of difficulty when we started with Philips, so we didn't get a lot of training. The...

We complained from the start about a certain piece being really poor. Philips kept saying that there...

With Philips, we can't hotkey as many things, and there are a lot more clicks and steps to do basic...

Image Management Vue PACS is quite a poor piece of software that is slow and crashes a lot. It just...

For the radiologists, when the solution is working, it works well, and I think they do like it for...

I don't think we've had too many nasty surprises with charges from the vendor.

The quality of the support depends on what the issue is. If it's a serious issue, like the PACS is...

We're still having issues with vascular side. I'm not sure whether it is just that our vascular...

One of our sites had an experience that was very bleak, with lots of crashes and lots of studies...

I think Philips is very poor with their training. The PACS training with administrators was only a...

I'm not entirely sure Philips knows what they're doing. For example, we've had a lot of issues with...

We're having to put a lot of work into getting the solution up and working. The solution is...

We used Philips previously with Carestream, and we had never had a problem. Generally, Carestream...

Things have not been particularly brilliant with Philips. We're still having problems. We're not...

Philips’s original training was very strong. We have not had any recent upgrades, so it is difficult...

Although we are on a slightly older version, the product delivers on integrations with AI and other...

We saw a general improvement with Philips from a service support perspective. That is partly down to...

We are part of a regional procurement looking to implement a new solution. Philips or our other...

Philips’ biggest strength is that they are a big company with a good reputation and relevant expertise....

What I like most about the product is that it is easy to use and that it offers a rich range of tools....

The biggest opportunity for product improvement is moving to zero-footprint software. That is...

We have Image Management Vue PACS integrated with EPR systems, a RIS, a lot of other gateways, and a...

Philips did well with the training side. They had good resources, and they were on-site for some...

Our end users have used the system for the last several years. Now that we have upgraded the...

I think generally it is the community of PACS managers who are raising issues as far as we can see....

We are a longstanding customer of Philips. Image Management Vue PACS has been okay. It has not been...

Philips needs to resource better. That is probably the biggest issue. I think it is very apparent...

For a general user, Image Management Vue PACS is easy to use without training. The system's...

We aren't actively seeing another supplier, but we haven't received the best customer service from...

We haven't had a major problem with integrating Philips' AI things. However, Philips hasn't given us...

We find sometimes that dealing with Philips' support team is challenging, but I think that is...