Image Management Vue PACS (Global) Commentary
Filtered view: (Europe)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
For the radiologists, when the solution is working, it works well, and I think they do like it for...
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Culture, Value
I don't think we've had too many nasty surprises with charges from the vendor.
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Relationship
The quality of the support depends on what the issue is. If it's a serious issue, like the PACS is...
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Product
We're still having issues with vascular side. I'm not sure whether it is just that our vascular...
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Relationship, Product
One of our sites had an experience that was very bleak, with lots of crashes and lots of studies...
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Operations
I think Philips is very poor with their training. The PACS training with administrators was only a...
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Relationship
I'm not entirely sure Philips knows what they're doing. For example, we've had a lot of issues with...
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Value
We're having to put a lot of work into getting the solution up and working. The solution is...
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Loyalty
We used Philips previously with Carestream, and we had never had a problem. Generally, Carestream...
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Relationship
Things have not been particularly brilliant with Philips. We're still having problems. We're not...
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Operations
Philips’s original training was very strong. We have not had any recent upgrades, so it is difficult...
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Product
Although we are on a slightly older version, the product delivers on integrations with AI and other...
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Relationship
We saw a general improvement with Philips from a service support perspective. That is partly down to...
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Culture, Loyalty
We are part of a regional procurement looking to implement a new solution. Philips or our other...
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Product
The biggest opportunity for product improvement is the ability to use tools to work directly on the...
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Product
Philips’s biggest strengths include flawless integration with our modalities and the ability to...
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Product
Two changes would significantly improve my experience as a customer. First, it would be beneficial...
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Product
What I like most about the product is how it optimizes the day-to-day care of the database,...
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Relationship
Philips’ biggest strength is that they are a big company with a good reputation and relevant expertise....
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Product
What I like most about the product is that it is easy to use and that it offers a rich range of tools....
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Loyalty, Product
The biggest opportunity for product improvement is moving to zero-footprint software. That is...
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Product
I like that the radiologists can work well with the product, except for operating the speech profile....
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Relationship
One recommended change would be to improve the structure of the 24/7 service desk. Because the...
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Relationship
The vendor’s biggest strength is their easy, personal approach.
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Loyalty, Product
The biggest opportunity for product improvement is to have all management options available within...
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Relationship
Philips's biggest strengths are their personal contacts and their ability to listen to the customer.
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Relationship
Philips could improve things by creating a more open ticketing system. When tickets are escalated to...
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Product
To improve, Philips should add more AI products and proposals. There could be algorithms for...
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Product
Everything is going very well. We completed an update, and it was a positive thing. I have already...
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Product
The features are fine, although there is an issue with visualization. For example, when I need to...
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Operations
We were not really happy about the implementation. We have been waiting for the latest PACS update...
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Product
The system works well. We have an RIS that interfaces with other applications for report exchanges,...
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Culture, Loyalty, Relationship
A lot of things are not working well. Overall, my opinion of Philips is not very positive at the...
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Operations
Philips' training quality is not good. We have asked before for extra training and didn't get it. We...
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Product
Image Management Vue PACS' product design is a bit old-fashioned. There are a lot of hiccups with...
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Product
There are a lot of possibilities in the back end of Image Management Vue PACS, but it is not very...
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Product
The image loading speed is better than with other PACS because Image Management Vue PACS preloads...
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Relationship
Philips has changed their support system. Before, we had direct contacts. Now there is a party in...
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Product
The design of Image Management Vue PACS could be better, but the solution has been stable for us....
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Product
The chat doesn't work in Image Management Vue PACS. What we had in the past with Philips worked very...
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Relationship
The support from Philips has been great. We used to have to call support that was in another...
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Product
We would like the ability to make dashboards. We have to make a call for everything, and sometimes...
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Product
When we bought Philips' software, they were the only vendor that could deliver a RIS, PACS, and...
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Loyalty
Now that Philips has bought Carestream, they still have a couple of processes that they need to work...
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Relationship, Operations
Philips could do better on upgrades in terms of cooperation with us to plan the upgrades. They have...
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Relationship
We got a new Philips support chain for our region, so we don’t have to call around the world...
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Loyalty
The new platform from Philips will make it easier to integrate with our national health services. We...
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Loyalty
We made the decision to stay with Philips. We went back and forth for a bit. But they have a new...
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Relationship
Philips keeps all their promises, but they have a big problem when it comes to resources, especially...
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Relationship, Product
Philips has been a good partner for us to be creative and build workflows that will fit the whole...
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Relationship
Philips' phone and web support are excellent. We have full support whenever we need it. Philips'...
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Relationship
Overall, things have gone well with Philips. We haven't had any major problems. We experienced a few...
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Product
The system is essential to our organization. Users can view the reports written through the RIS...
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Loyalty, Product
I would choose Philips again, but I would go with a different setup. There are a few limitations...
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Product
We would like to have a more automated process for upgrading the solution. We have to do things on...
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Operations
The training from Philips is very good. My training was a while ago, but we have sufficient support...
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Product
Philips should fix some issues with their import tool. We have had difficulties with importing DVDs...
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Operations
I am not very satisfied with the vendor's training. I am not sure that Philips provides training...
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Product
We have Image Management Vue PACS integrated with EPR systems, a RIS, a lot of other gateways, and a...
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Operations
Philips did well with the training side. They had good resources, and they were on-site for some...
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Product
Our end users have used the system for the last several years. Now that we have upgraded the...
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Relationship
I think generally it is the community of PACS managers who are raising issues as far as we can see....
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Loyalty, Product
We are a longstanding customer of Philips. Image Management Vue PACS has been okay. It has not been...
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Operations
Philips needs to resource better. That is probably the biggest issue. I think it is very apparent...
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Operations
The application rollout went very well, thanks to Philips and their specialists. We have brought...
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Product
Previously, images had to be moved manually from the PACS to post-processing servers. Now,...
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Product
The PACS is not causing problems. We have never had outages. We don’t have many tickets in. We do...
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Product
With Image Management Vue PACS, we now have an accurate picture of production. Knowing what is...
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Relationship
We have good collaboration with Philips. We can truly speak with everyone from the project manager...
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Product
A positive is that there is no interference between protected research studies and the studies...
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Relationship
Broadly speaking, our experience with Philips has been very good. We have had a very good...
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Loyalty, Product
We like the solution's robustness. Although the integration is not perfect, that is more due to the...
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Product
The PACS has a very user-friendly interface, even for admins. It is Java based but designed...
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Relationship
The Philips executives never respond, but the support people are good, and they have even detected...
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Loyalty, Product
Our last upgrade didn’t improve anything. We have serious issues all the time with the PACS. We were...
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Relationship, Value
I have no idea whether we have gotten our money’s worth. I know the system is expensive. In terms of...
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Loyalty
We had high expectations for the system, but we are disappointed. The system doesn’t look good. We...
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Loyalty, Product
I would not buy the system again because of its slowness. The post-treatment portal isn't...
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Relationship, Value
Philips does not keep their promises at all. They don’t avoid charging us for every little thing....
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Relationship, Operations, Product
For a general user, Image Management Vue PACS is easy to use without training. The system's...
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Loyalty, Relationship
We aren't actively seeing another supplier, but we haven't received the best customer service from...
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Relationship
We haven't had a major problem with integrating Philips' AI things. However, Philips hasn't given us...
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Loyalty, Relationship
We find sometimes that dealing with Philips' support team is challenging, but I think that is...
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Culture, Value
Philips really tries to keep their promises. They avoid charging us for the little things. Most...
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Product
We can do a lot of integrations with the system. That is one of the key points. Philips' people have...
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Relationship
Philips' customer support people are excellent. The vendor will find things for us very rapidly...
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Loyalty, Relationship
After the merger between Carestream and Philips, there was a standstill in development for a couple...
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Product
Image Management Vue PACS is stable, and we need that. We don't want to interrupt our work with...
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Operations
Philips does a very poor job with training. The problem is people on the ground. When we put in a...
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Product
Using Image Management Vue PACS is better for our hospital because the architecture is now much...
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Relationship
We always use a portal to raise any calls to Philips, and we tend to get good responses back. The...
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Loyalty, Product
We are not happy with the vascular package in Image Management Vue PACS. Things are to the point...
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Culture
When we purchased Image Management Vue PACS, we purchased other modalities at the same time. All of...
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Value
We don’t tend to get charged ridiculous amounts by Philips. They don’t charge us for anything over...
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Product, Value
I wouldn’t buy Image Management Vue PACS again. We have had a lot of problems with hospitals that...
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Relationship
The vendor could improve the customer experience by providing a quicker turnaround time for...
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Relationship
Philips' biggest strength is the quality of their managed support, particularly when addressing...
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Product
The thing I like about the product is that it is a significant improvement over our previous...
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Product
Our biggest opportunities for product improvement are reducing recurring faults in the system, such...
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Relationship, Operations
Some changes that would improve my experience as a customer would be providing better application...
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Product
We would like system integrations with AI.
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Loyalty, Product
There are certainly issues with Image Management Vue PACS that the vendor can improve on, but based...
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Loyalty, Product
Image Management Vue PACS is very potent, and it can do a lot. Sometimes it can do too much in the...
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Loyalty, Product
The PACS client piece is functional, but it lacks robustness. That is probably for historical...
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Culture, Value
Philips has standard rates for things, more or less. When they have new things, we can try them out...
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Product
Internally, we have several post-processing applications, and they integrate fairly well with Image...
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Loyalty, Product
Image Management Vue PACS meets all our functionality needs if we consider yesterday's requirements,...
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Relationship, Operations
There is a thing called integrated diagnostics, and we are trying to make things work with that....
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Culture
Whether I would recommend Image Management Vue PACS to a vendor depends on what exactly an...
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Relationship
Philips should provide a vision about what they wish to accomplish and what is important to them....
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Relationship, Operations
The application specialists and the training we get from Philips are good. The biggest problem is...
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Relationship
Philips could have a better support process.
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Operations, Product
Philips has strong web and client applications. Image Management Vue PACS is easy to use.
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Relationship, Product
Philips needs to listen more to what their customers and clinicians want. They need to align with...
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Relationship, Operations
We had a user group meeting, but it was mainly Philips talking to us and not us as customers talking...
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Relationship
Philips' executive involvement is really limited. We have to beg for it and hope that something will...
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Relationship, Operations
In the past, when Philips had a local service desk, that was easy. Those people knew me and my...
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Culture, Loyalty, Product
Philips has been struggling a bit with releasing new software. They released some new software at...
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Loyalty, Relationship
I know the vendor is working on a new version of the system, but I am not quite sure what new...
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Loyalty
I am really looking forward to the next version of the system. I hope it will bring improvements...
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Relationship
Philips' service is a step down from where it was a couple of years ago, and Philips needs to be...
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Relationship, Operations
Philips supports us. They are on-site for our implementations, and that is good.
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Relationship
I like the service we get from Philips' people. I have been a long-time Philips customer, so I know...
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Product
One advantage of Philips' system is that it handles all types of images. In our setting, the system...
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Relationship
As a company, Philips has made changes. People change positions or leave the company, and new people...
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Value
Philips regularly makes me pay for things, and I am not very happy about that at times. We also have...
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Relationship
Philips is usually responsive, but it depends on the matter at hand. Sometimes, I have trouble...
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Loyalty
If the choice were up to me, I would maybe choose another PACS. However, our hospital group has...
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Relationship
At one point, we had an update that needed to be scheduled, but we were never contacted by Philips....
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Product
I don't know that we are missing any functionality in the system. It is possible that we have just...
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Relationship
The support for IntelliSpace PACS was fine. We didn’t have many issues. When we implemented Image...
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Relationship
Better serving us in the coming months is all about listening to the customer. Every customer is...
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Operations
If an organization were deciding whether they should choose Philips’ system, I would tell them to go...
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Relationship, Product
We have had some issues. Some of them are minor things. Philips hasn’t been able to get to the...
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Relationship, Product
Based on the stability and reliability of the product and the issues we have had, it would be unfair...
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Relationship, Operations
Our go-live on the system was busy. Obviously, there was a lot to do. IntelliSpace PACS is...
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Relationship, Operations
In terms of training, Philips has actually been giving us some extra admin training, apps, and...
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Loyalty, Relationship
We just upgraded the platform, so it is definitely going to be around for a while. We would buy the...
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Relationship
There have been times when the interoperability has not worked as well. We have to try and work with...
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Loyalty
Because of what is happening in the world in terms of cybersecurity, we are thinking about how to...
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Relationship
The senior leadership engagements have been exceptional. We have always been impressed with the...
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Relationship
Philips has a collaborative approach. They consistently show a willingness to work with us and meet...
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Relationship
One of the real positives for us is that the people that we have worked with at Philips have been...
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Loyalty
We were moving from one Philips product to another, so not much of the user interface changed. That...
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Loyalty, Relationship, Product
Philips does have a vision of the cleanroom environment. I know that they have moved forward with...
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Loyalty
I love working with Philips. At some point, we are going to look at a new RIS and who we should go...
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Relationship, Operations
There have been times when a go-live has happened and we have had issues. We have to work through...
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Relationship, Operations
Throughout the project, we have experienced some delays due to limited resource availability. That...
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Relationship
At times, working with Philips, it can feel like their delivery is very reactive rather than...
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Operations
From my experience of training, we have held training sessions and recorded them, and then we have...
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Relationship, Operations
There have been delays, but that is not all on Philips. We have had some timelines where we have...
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Operations, Product
There is a lack of standard documentation, and that has meant that we have had to start from scratch...
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Culture
Whether Philips keeps all their promises is not black-and-white. But they have tried.
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Loyalty, Product
Philips has always had some of the leading edge in PACS functionality. There were two different...
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Relationship
Philips always has a good service manager. We have been incredibly lucky throughout the whole...
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Loyalty
In a year, I hope my satisfaction will be almost at the top of the scale. We will probably be moving...
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Culture, Value
Philips always goes above and beyond. So they will review our asks about anything new, and they will...
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Relationship
We have excellent support. Philips is always alerting us to potential problems with major alerts....
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Product
Even given the downtime, our radiologists still want the product. So even though there are times...
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Operations
We have had good training. We haven't had anything recently from Philips just because we have had...
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Relationship, Product
I would recommend the system again. Obviously, I would give some knowledge of the stability issues,...
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Relationship, Product
The design of the system is great. But the stability is poor. Philips is very responsive, but the...
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Relationship
Philips goes above and beyond. We have had chats with the CEO for Philips’ global work, so they are...
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Culture, Relationship
Philips has been all right. We are on a bit of a journey with them. We have been in a contract with...
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Loyalty, Relationship, Product
There is a lot of functionality that is built into the PACS, and we would have to go to a...
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Product
Philips’ integration is really good. They have developed XDS and XDS-I, and we have XDS-I live, so...
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Product
We don't have many problems with the ease of use. Like with any system, there are other things that...
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Product, Value
We would have to score Philips a little lower for driving tangible outcomes. The software is great,...
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Product
Integration with other Philips products, like IntelliSpace Portal or Advanced Visualization...
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Relationship
I would like more frequent personal phone contact after reporting a disruption. Right now, most...
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Relationship
Philips has a dedicated team that really knows the infrastructure of Image Management Vue PACS.
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Operations, Product
Philips' products have evolved with advanced embedded features, like MRI perfusion, which reduce the...
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Loyalty
I would buy Image Management Vue PACS again. The only other serious vendor when we first looked was...
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Culture, Loyalty, Relationship
We have a single contract across the network, so that should be easier to manage. Our long-standing...
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Operations, Product
The Image Management Vue PACS cloud implementation has added delays. Moving data to the new data...
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Value
Philips doesn’t charge for every little thing. In the past, we would have been billed for far more,...
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Product
Image Management Vue PACS integrates from a nonclinical IT side, and it is easy to look after. The...
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Relationship
Philips’ service team is very hit or miss. We can log tickets, and if the ticket is Priority 1, the...
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Relationship
Overall, everyone that we deal with from Philips is really nice and helpful. The people on the...
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Operations, Product
Image Management Vue PACS is very easy to use and easy to train additional staff on. It is very...
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Product
The PACS reporting module could be improved by incorporating more web features and more integration...
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Relationship
Philips is very responsive to the customer and is quick to resolve issues in a timely manner.
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Loyalty, Product
Image Management Vue PACS is not compatible with Windows 11. That means we can’t install it on all...
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Operations
We have been waiting several months to get training from PACS consultants, but we haven’t heard...
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Relationship
Philips does keep all promises. They were a bit slow with the previous version of the solution, but...
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Relationship
At Philips, we have very high escalation options. Philips tries to do everything, but they don't...
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Culture, Loyalty, Value
I am so sick of Philips. For an upgrade we were working on, we needed a small piece of work done by...
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Product
Image Management Vue PACS is fed into our EPR in the trust. When people are in our EPR, they only...
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Loyalty
Concerning moving to the cloud, my concerns are not to do with Philips' actual PACS. My concerns are...
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Relationship, Product
We did have a period of instability with Image Management Vue PACS a while ago, but the issue was...
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Relationship
Philips is very proactive about getting interoperability with other things. The issue Philips has is...
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Loyalty
We have already found a lot of workflow problems with the new cloud PACS and bringing in lots of...
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Operations
Philips has videos and live training, but they also have apps and trainers who are very...
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Loyalty, Product
I have been using Image Management Vue PACS for over a decade, and it hasn't massively changed over...
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Product
It’s been really good with the current Image Management Vue PACS system that we’ve got. It’s been...
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Product
My experience with Philips has been very good, but there are developments to be made and a few...
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Loyalty, Product
Image Management Vue PACS is straightforward and easy to use. Only its color and template have...
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Relationship
Philips' response times for support are very good. Philips is based fairly locally, and they are...
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Value
We love the solution, and Philips has solutions in their catalog that we would definitely buy if we...
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Relationship, Operations
Regarding the experience we had with our implementation, we had to take our issues to a high level...
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Relationship
Resources have been our main issue with Philips. It has been very difficult to get ahold of key...
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Product
Image Management Vue PACS is pretty stable compared to a lot of the other stuff that we use on the...
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Relationship
The local support from Philips is excellent. However, the issue that we have is that the first line...
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Relationship, Operations
Philips attempts to keep all of their promises within their ability, but they sometimes aren’t able...
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Product, Value
To improve our experience as a customer, the vendor should enhance the interoperability and data...
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Product
We have been a bit disappointed with the system. Philips has a poor response time. However, the...
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Relationship
The supplier could improve my experience by providing more frequent updates and responding more...
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Product
The system's greatest strengths are reliability and ease of use.
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Product
Image Management Vue PACS gives us agility in our day-to-day use.
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Relationship
To improve the customer experience, the supplier could provide greater opportunities for problem...
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Value
The greatest opportunity to improve the product is to make it more cost-effective while better...
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Product
Philips has market stability and brand recognition.
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Operations, Product
When version upgrades of Image Management Vue PACS happen, we always do some testing, and we always...
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Relationship
Usually, we can reach Philips easily, and we have 24/7 support. During working hours, the local team...
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Operations
The implementation of Image Management Vue PACS went very smoothly, but there were some problems...
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Loyalty
When in the market, we did a tender, and there were a few companies who made an offer. We chose...
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Value
Philips usually avoids charging for every little thing. We had some discussions about that in the...
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Product
In the last couple of months, things with Image Management Vue PACS have been going quite well. We...
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Relationship
Philips keeps all promises. Sometimes things are a bit difficult, so delivering things may take some...
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Relationship, Product
The changes that Philips could make to improve our experience as a customer would be to improve the...
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Product
What we like most about Image Management Vue PACS is that it is fast and reliable. The product is of...
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Product
A lot is possible with the solution's user interface, but not everything is easy to find.
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Relationship, Product
Philips is open to new developments. I like that their product is integrated with speech options.
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Product
Philips' opportunity to improve the product is with AI integration, including LLM capabilities, with...
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Product
Philips has quick follow-up on cases. All studies are visually accessible in the PACS, even if they...
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Product
We see many issues with Image Management Vue PACS, especially when considering how much we use it....
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Culture, Loyalty, Value
We have had some tangible results, but not to the extent that we would like. The access rates are...
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Product
Image Management Vue PACS is not a multisession product. That means that if someone logs in on a PC,...
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Product
A major limitation is the number of exams we can open with Image Management Vue PACS in a fat...
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Product
We have our hands on the system configuration tools, but they are such a pain. On every remote PACS...
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Operations
Philips provides at least one trainer, if they can, during the go-live week. If an organization is...
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Value
Philips doesn't charge for everything we ask for. When we ask for a little parameter to be changed,...
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Relationship
We are very unsatisfied with Philips’ management team. Our jobs are difficult if the product doesn't...
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Operations
Philips’ training was not so bad, and Image Management Vue PACS' integration was okay. Also, the...
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Loyalty
We are changing to a new product because we are totally not satisfied with the solution's...
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Product
We have had trouble connecting Image Management Vue PACS to different systems and our EMR. That is...
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Culture
We have a global contract, so Philips doesn't charge us. Our contract covers things. There are no...
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Relationship
I like Image Management Vue PACS. Our old system was a mess. We didn't have all of the features we...
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Commentary Summary
Comment Type Breakout