Image Management Vue PACS (Global) Commentary

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Philips might be part of our long-term plans. We are going to run a tender, and I don't know the...

Philips certainly has a clear road map. With Image Management Vue PACS, there will be more seamless...

Things are going quite well with Philips. There are always things that can be improved, and together...

There is progress to be made with Philips’ support. There are rather minor operational bugs, a lack...

Philips’ training has evolved since we purchased it. They offer more precise training modules, but...

Philips has proposals, but they are not as impactful or dynamic as one might hope.

Philips is reliable, stable, and ergonomic. If an organization desires a high-performing system that...

I would tell another organization asking about the solution that we have been waiting a very long...

We are running Image Management Vue PACS. We’ve been using Philips for various PACS solutions for a...

Philips has too few resources for training. The partnership with Philips is certainly very good. The...

Philips's support is very good. Also, the uptime of Image Management Vue PACS is good now. In the...

We don't yet have an AI solution, but we are planning to have some. Obviously, there are many AI...

The strength of Philips's vision and road map is absolutely unknown. I have no idea. Philips is a...

The top priority for us right now is a referring physician and patient portal. That is something we...

With Philips, problems have always been resolved, and the system itself does what it's supposed to...

The rollout of Image Management Vue PACS went very badly. That was during the vendor's acquisition...

We had a few disruptions with Image Management Vue PACS in the last year. I had to speak directly...

Philips ran this good American product into the ground. They bought the competition. They had been...

I'm in close contact with the IT department that handles the nonradiological aspects of our...

I would like Philips to give me a phone number so that I can speak to a manager when something is...

Philips made an effort with training. They were able to connect us with application specialists so...

Philips just doesn't want to speak with us. Philips's solution is good. The problem is that I want...

The problem with Philips's charges is the extension of the maintenance contract. They wanted to have...

Philips' level of support depends on the type of issue. More complex, underlying problems can be...

Image Management Vue PACS generally works well and meets our needs. However, when it comes to...

The challenge we see with the PACS is mainly because of the hospital landscape in our country....

We do receive training from Philips, and it's generally quite well received.

Philips is pretty good, but they should focus on their customer support. The better they are, the...

Philips is doing a lot. We have loads of workshops in our area; we’ve got a lot going on, actually....

Things are going pretty well with Philips's R&D, but not quite so well with their support. It’s a...

The provider could improve the customer experience by seriously integrating cardiology into the platform....

One of the provider’s greatest strengths is the flexibility of their vendor-neutral archive and its...

The biggest opportunity for product improvement is faster evolution and adaptation of the enterprise...

With Philips, we don’t really know who to approach. We have some in-house support systems in place....

As far as training goes, I don’t see anything at all from Philips apart from the initial...

We had a lot of difficulty when we started with Philips, so we didn't get a lot of training. The...

We complained from the start about a certain piece being really poor. Philips kept saying that there...

With Philips, we can't hotkey as many things, and there are a lot more clicks and steps to do basic...

Image Management Vue PACS is quite a poor piece of software that is slow and crashes a lot. It just...

Things happened relatively quickly for us when we were implementing Image Management Vue PACS, but I...

Our collaboration with colleagues at Philips is always very good, but to improve support, Philips...

Philips still needs to demonstrate their development and innovation. They have some promising things...

There are some clear negative features with Image Management Vue PACS. Some functionalities,...

Philips simply won the tender. They were able to offer the system at a significantly lower price...

I'm quite satisfied with the application and have already recommended it. I would tell other...

For the radiologists, when the solution is working, it works well, and I think they do like it for...

I don't think we've had too many nasty surprises with charges from the vendor.

The quality of the support depends on what the issue is. If it's a serious issue, like the PACS is...

We're still having issues with vascular side. I'm not sure whether it is just that our vascular...

One of our sites had an experience that was very bleak, with lots of crashes and lots of studies...

I think Philips is very poor with their training. The PACS training with administrators was only a...

I'm not entirely sure Philips knows what they're doing. For example, we've had a lot of issues with...

We're having to put a lot of work into getting the solution up and working. The solution is...

We used Philips previously with Carestream, and we had never had a problem. Generally, Carestream...

Things have not been particularly brilliant with Philips. We're still having problems. We're not...

Philips’s original training was very strong. We have not had any recent upgrades, so it is difficult...

Although we are on a slightly older version, the product delivers on integrations with AI and other...

We saw a general improvement with Philips from a service support perspective. That is partly down to...

We are part of a regional procurement looking to implement a new solution. Philips or our other...

What I like most about the product is the loads of advanced functions for PET, lesion tracking, MPR,...

The main issue holding this PACS back is its stability. My colleagues and I experience frequent...

Philips’ biggest strength is their willingness to implement custom solutions.

The biggest opportunity for product improvement is the ability to use tools to work directly on the...

Philips’s biggest strengths include flawless integration with our modalities and the ability to...

Two changes would significantly improve my experience as a customer. First, it would be beneficial...

What I like most about the product is how it optimizes the day-to-day care of the database,...

Philips’ biggest strength is that they are a big company with a good reputation and relevant expertise....

What I like most about the product is that it is easy to use and that it offers a rich range of tools....

The biggest opportunity for product improvement is moving to zero-footprint software. That is...

I like that the radiologists can work well with the product, except for operating the speech profile....

One recommended change would be to improve the structure of the 24/7 service desk. Because the...

The vendor’s biggest strength is their easy, personal approach.

The biggest opportunity for product improvement is to have all management options available within...

Philips's biggest strengths are their personal contacts and their ability to listen to the customer.

Philips could improve things by creating a more open ticketing system. When tickets are escalated to...

To improve, Philips should add more AI products and proposals. There could be algorithms for...

Everything is going very well. We completed an update, and it was a positive thing. I have already...

The features are fine, although there is an issue with visualization. For example, when I need to...

We were not really happy about the implementation. We have been waiting for the latest PACS update...

The system works well. We have an RIS that interfaces with other applications for report exchanges,...

A lot of things are not working well. Overall, my opinion of Philips is not very positive at the...

Philips' training quality is not good. We have asked before for extra training and didn't get it. We...

Image Management Vue PACS' product design is a bit old-fashioned. There are a lot of hiccups with...

There are a lot of possibilities in the back end of Image Management Vue PACS, but it is not very...

The image loading speed is better than with other PACS because Image Management Vue PACS preloads...

Philips has changed their support system. Before, we had direct contacts. Now there is a party in...

The design of Image Management Vue PACS could be better, but the solution has been stable for us....

The chat doesn't work in Image Management Vue PACS. What we had in the past with Philips worked very...

The support from Philips has been great. We used to have to call support that was in another...

We would like the ability to make dashboards. We have to make a call for everything, and sometimes...

When we bought Philips' software, they were the only vendor that could deliver a RIS, PACS, and...

Now that Philips has bought Carestream, they still have a couple of processes that they need to work...

Philips could do better on upgrades in terms of cooperation with us to plan the upgrades. They have...

We got a new Philips support chain for our region, so we don’t have to call around the world...

The new platform from Philips will make it easier to integrate with our national health services. We...

We made the decision to stay with Philips. We went back and forth for a bit. But they have a new...

Philips keeps all their promises, but they have a big problem when it comes to resources, especially...

Philips has been a good partner for us to be creative and build workflows that will fit the whole...

Philips' phone and web support are excellent. We have full support whenever we need it. Philips'...

Overall, things have gone well with Philips. We haven't had any major problems. We experienced a few...

The system is essential to our organization. Users can view the reports written through the RIS...

I would choose Philips again, but I would go with a different setup. There are a few limitations...

We would like to have a more automated process for upgrading the solution. We have to do things on...

The training from Philips is very good. My training was a while ago, but we have sufficient support...

Philips should fix some issues with their import tool. We have had difficulties with importing DVDs...

I am not very satisfied with the vendor's training. I am not sure that Philips provides training...

We have Image Management Vue PACS integrated with EPR systems, a RIS, a lot of other gateways, and a...

Philips did well with the training side. They had good resources, and they were on-site for some...

Our end users have used the system for the last several years. Now that we have upgraded the...

I think generally it is the community of PACS managers who are raising issues as far as we can see....

We are a longstanding customer of Philips. Image Management Vue PACS has been okay. It has not been...

Philips needs to resource better. That is probably the biggest issue. I think it is very apparent...

The application rollout went very well, thanks to Philips and their specialists. We have brought...

Previously, images had to be moved manually from the PACS to post-processing servers. Now,...

The PACS is not causing problems. We have never had outages. We don’t have many tickets in. We do...

With Image Management Vue PACS, we now have an accurate picture of production. Knowing what is...

We have good collaboration with Philips. We can truly speak with everyone from the project manager...

A positive is that there is no interference between protected research studies and the studies...

Broadly speaking, our experience with Philips has been very good. We have had a very good...

We like the solution's robustness. Although the integration is not perfect, that is more due to the...

The PACS has a very user-friendly interface, even for admins. It is Java based but designed...

The Philips executives never respond, but the support people are good, and they have even detected...

Our last upgrade didn’t improve anything. We have serious issues all the time with the PACS. We were...

I have no idea whether we have gotten our money’s worth. I know the system is expensive. In terms of...

We had high expectations for the system, but we are disappointed. The system doesn’t look good. We...

I would not buy the system again because of its slowness. The post-treatment portal isn't...

Philips does not keep their promises at all. They don’t avoid charging us for every little thing....

For a general user, Image Management Vue PACS is easy to use without training. The system's...

We aren't actively seeing another supplier, but we haven't received the best customer service from...

We haven't had a major problem with integrating Philips' AI things. However, Philips hasn't given us...

We find sometimes that dealing with Philips' support team is challenging, but I think that is...