Image Management Vue PACS (Global) Commentary

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There is progress to be made with Philips’ support. There are rather minor operational bugs, a lack...

Philips’ training has evolved since we purchased it. They offer more precise training modules, but...

Philips has proposals, but they are not as impactful or dynamic as one might hope.

Philips is reliable, stable, and ergonomic. If an organization desires a high-performing system that...

I would tell another organization asking about the solution that we have been waiting a very long...

We are running Image Management Vue PACS. We’ve been using Philips for various PACS solutions for a...

Philips has too few resources for training. The partnership with Philips is certainly very good. The...

Philips's support is very good. Also, the uptime of Image Management Vue PACS is good now. In the...

We don't yet have an AI solution, but we are planning to have some. Obviously, there are many AI...

The strength of Philips's vision and road map is absolutely unknown. I have no idea. Philips is a...

The top priority for us right now is a referring physician and patient portal. That is something we...

With Philips, problems have always been resolved, and the system itself does what it's supposed to...

The rollout of Image Management Vue PACS went very badly. That was during the vendor's acquisition...

We had a few disruptions with Image Management Vue PACS in the last year. I had to speak directly...

Philips ran this good American product into the ground. They bought the competition. They had been...

I'm in close contact with the IT department that handles the nonradiological aspects of our...

I would like Philips to give me a phone number so that I can speak to a manager when something is...

Philips made an effort with training. They were able to connect us with application specialists so...

Philips just doesn't want to speak with us. Philips's solution is good. The problem is that I want...

The problem with Philips's charges is the extension of the maintenance contract. They wanted to have...

Philips' level of support depends on the type of issue. More complex, underlying problems can be...

Image Management Vue PACS generally works well and meets our needs. However, when it comes to...

The challenge we see with the PACS is mainly because of the hospital landscape in our country....

We do receive training from Philips, and it's generally quite well received.

Philips is pretty good, but they should focus on their customer support. The better they are, the...

Philips is doing a lot. We have loads of workshops in our area; we’ve got a lot going on, actually....

Things are going pretty well with Philips's R&D, but not quite so well with their support. It’s a...

The provider could improve the customer experience by seriously integrating cardiology into the platform....

One of the provider’s greatest strengths is the flexibility of their vendor-neutral archive and its...

The biggest opportunity for product improvement is faster evolution and adaptation of the enterprise...

With Philips, we don’t really know who to approach. We have some in-house support systems in place....

As far as training goes, I don’t see anything at all from Philips apart from the initial...

We had a lot of difficulty when we started with Philips, so we didn't get a lot of training. The...

We complained from the start about a certain piece being really poor. Philips kept saying that there...

With Philips, we can't hotkey as many things, and there are a lot more clicks and steps to do basic...

Image Management Vue PACS is quite a poor piece of software that is slow and crashes a lot. It just...

Things happened relatively quickly for us when we were implementing Image Management Vue PACS, but I...

Our collaboration with colleagues at Philips is always very good, but to improve support, Philips...

Philips still needs to demonstrate their development and innovation. They have some promising things...

There are some clear negative features with Image Management Vue PACS. Some functionalities,...

Philips simply won the tender. They were able to offer the system at a significantly lower price...

I'm quite satisfied with the application and have already recommended it. I would tell other...

For the radiologists, when the solution is working, it works well, and I think they do like it for...

I don't think we've had too many nasty surprises with charges from the vendor.

The quality of the support depends on what the issue is. If it's a serious issue, like the PACS is...

We're still having issues with vascular side. I'm not sure whether it is just that our vascular...

One of our sites had an experience that was very bleak, with lots of crashes and lots of studies...

I think Philips is very poor with their training. The PACS training with administrators was only a...

I'm not entirely sure Philips knows what they're doing. For example, we've had a lot of issues with...

We're having to put a lot of work into getting the solution up and working. The solution is...

We used Philips previously with Carestream, and we had never had a problem. Generally, Carestream...

Things have not been particularly brilliant with Philips. We're still having problems. We're not...

Philips’s original training was very strong. We have not had any recent upgrades, so it is difficult...

Although we are on a slightly older version, the product delivers on integrations with AI and other...

We saw a general improvement with Philips from a service support perspective. That is partly down to...

We are part of a regional procurement looking to implement a new solution. Philips or our other...

The biggest opportunity for product improvement is the ability to use tools to work directly on the...

Philips’s biggest strengths include flawless integration with our modalities and the ability to...

Two changes would significantly improve my experience as a customer. First, it would be beneficial...

What I like most about the product is how it optimizes the day-to-day care of the database,...

Philips’ biggest strength is that they are a big company with a good reputation and relevant expertise....

What I like most about the product is that it is easy to use and that it offers a rich range of tools....

The biggest opportunity for product improvement is moving to zero-footprint software. That is...

I like that the radiologists can work well with the product, except for operating the speech profile....

One recommended change would be to improve the structure of the 24/7 service desk. Because the...

The vendor’s biggest strength is their easy, personal approach.

The biggest opportunity for product improvement is to have all management options available within...

Philips's biggest strengths are their personal contacts and their ability to listen to the customer.

Philips could improve things by creating a more open ticketing system. When tickets are escalated to...

To improve, Philips should add more AI products and proposals. There could be algorithms for...

Everything is going very well. We completed an update, and it was a positive thing. I have already...

The features are fine, although there is an issue with visualization. For example, when I need to...

We were not really happy about the implementation. We have been waiting for the latest PACS update...

The system works well. We have an RIS that interfaces with other applications for report exchanges,...

A lot of things are not working well. Overall, my opinion of Philips is not very positive at the...

Philips' training quality is not good. We have asked before for extra training and didn't get it. We...

Image Management Vue PACS' product design is a bit old-fashioned. There are a lot of hiccups with...

There are a lot of possibilities in the back end of Image Management Vue PACS, but it is not very...

The image loading speed is better than with other PACS because Image Management Vue PACS preloads...

Philips has changed their support system. Before, we had direct contacts. Now there is a party in...

The design of Image Management Vue PACS could be better, but the solution has been stable for us....

The chat doesn't work in Image Management Vue PACS. What we had in the past with Philips worked very...

The support from Philips has been great. We used to have to call support that was in another...

We would like the ability to make dashboards. We have to make a call for everything, and sometimes...

When we bought Philips' software, they were the only vendor that could deliver a RIS, PACS, and...

Now that Philips has bought Carestream, they still have a couple of processes that they need to work...

Philips could do better on upgrades in terms of cooperation with us to plan the upgrades. They have...

We got a new Philips support chain for our region, so we don’t have to call around the world...

The new platform from Philips will make it easier to integrate with our national health services. We...

We made the decision to stay with Philips. We went back and forth for a bit. But they have a new...

Philips keeps all their promises, but they have a big problem when it comes to resources, especially...

Philips has been a good partner for us to be creative and build workflows that will fit the whole...

Philips' phone and web support are excellent. We have full support whenever we need it. Philips'...

Overall, things have gone well with Philips. We haven't had any major problems. We experienced a few...

The system is essential to our organization. Users can view the reports written through the RIS...

I would choose Philips again, but I would go with a different setup. There are a few limitations...

We would like to have a more automated process for upgrading the solution. We have to do things on...

The training from Philips is very good. My training was a while ago, but we have sufficient support...

Philips should fix some issues with their import tool. We have had difficulties with importing DVDs...

I am not very satisfied with the vendor's training. I am not sure that Philips provides training...

We have Image Management Vue PACS integrated with EPR systems, a RIS, a lot of other gateways, and a...

Philips did well with the training side. They had good resources, and they were on-site for some...

Our end users have used the system for the last several years. Now that we have upgraded the...

I think generally it is the community of PACS managers who are raising issues as far as we can see....

We are a longstanding customer of Philips. Image Management Vue PACS has been okay. It has not been...

Philips needs to resource better. That is probably the biggest issue. I think it is very apparent...

The application rollout went very well, thanks to Philips and their specialists. We have brought...

Previously, images had to be moved manually from the PACS to post-processing servers. Now,...

The PACS is not causing problems. We have never had outages. We don’t have many tickets in. We do...

With Image Management Vue PACS, we now have an accurate picture of production. Knowing what is...

We have good collaboration with Philips. We can truly speak with everyone from the project manager...

A positive is that there is no interference between protected research studies and the studies...

Broadly speaking, our experience with Philips has been very good. We have had a very good...

We like the solution's robustness. Although the integration is not perfect, that is more due to the...

The PACS has a very user-friendly interface, even for admins. It is Java based but designed...

The Philips executives never respond, but the support people are good, and they have even detected...

Our last upgrade didn’t improve anything. We have serious issues all the time with the PACS. We were...

I have no idea whether we have gotten our money’s worth. I know the system is expensive. In terms of...

We had high expectations for the system, but we are disappointed. The system doesn’t look good. We...

I would not buy the system again because of its slowness. The post-treatment portal isn't...

Philips does not keep their promises at all. They don’t avoid charging us for every little thing....

For a general user, Image Management Vue PACS is easy to use without training. The system's...

We aren't actively seeing another supplier, but we haven't received the best customer service from...

We haven't had a major problem with integrating Philips' AI things. However, Philips hasn't given us...

We find sometimes that dealing with Philips' support team is challenging, but I think that is...

Philips really tries to keep their promises. They avoid charging us for the little things. Most...

We can do a lot of integrations with the system. That is one of the key points. Philips' people have...

Philips' customer support people are excellent. The vendor will find things for us very rapidly...

After the merger between Carestream and Philips, there was a standstill in development for a couple...

Image Management Vue PACS is stable, and we need that. We don't want to interrupt our work with...

Philips does a very poor job with training. The problem is people on the ground. When we put in a...

Using Image Management Vue PACS is better for our hospital because the architecture is now much...

We always use a portal to raise any calls to Philips, and we tend to get good responses back. The...

We are not happy with the vascular package in Image Management Vue PACS. Things are to the point...

When we purchased Image Management Vue PACS, we purchased other modalities at the same time. All of...

We don’t tend to get charged ridiculous amounts by Philips. They don’t charge us for anything over...

I wouldn’t buy Image Management Vue PACS again. We have had a lot of problems with hospitals that...

The vendor could improve the customer experience by providing a quicker turnaround time for...

Philips' biggest strength is the quality of their managed support, particularly when addressing...

The thing I like about the product is that it is a significant improvement over our previous...

Our biggest opportunities for product improvement are reducing recurring faults in the system, such...

Some changes that would improve my experience as a customer would be providing better application...

We would like system integrations with AI.

There are certainly issues with Image Management Vue PACS that the vendor can improve on, but based...

Image Management Vue PACS is very potent, and it can do a lot. Sometimes it can do too much in the...

The PACS client piece is functional, but it lacks robustness. That is probably for historical...

Philips has standard rates for things, more or less. When they have new things, we can try them out...

Internally, we have several post-processing applications, and they integrate fairly well with Image...

Image Management Vue PACS meets all our functionality needs if we consider yesterday's requirements,...

There is a thing called integrated diagnostics, and we are trying to make things work with that....

Whether I would recommend Image Management Vue PACS to a vendor depends on what exactly an...

Philips should provide a vision about what they wish to accomplish and what is important to them....

The application specialists and the training we get from Philips are good. The biggest problem is...

Philips could have a better support process.

Philips has strong web and client applications. Image Management Vue PACS is easy to use.

Philips needs to listen more to what their customers and clinicians want. They need to align with...

We had a user group meeting, but it was mainly Philips talking to us and not us as customers talking...

Philips' executive involvement is really limited. We have to beg for it and hope that something will...

In the past, when Philips had a local service desk, that was easy. Those people knew me and my...

Philips has been struggling a bit with releasing new software. They released some new software at...

I know the vendor is working on a new version of the system, but I am not quite sure what new...

I am really looking forward to the next version of the system. I hope it will bring improvements...

Philips' service is a step down from where it was a couple of years ago, and Philips needs to be...

Philips supports us. They are on-site for our implementations, and that is good.

I like the service we get from Philips' people. I have been a long-time Philips customer, so I know...

One advantage of Philips' system is that it handles all types of images. In our setting, the system...

As a company, Philips has made changes. People change positions or leave the company, and new people...

Philips regularly makes me pay for things, and I am not very happy about that at times. We also have...

Philips is usually responsive, but it depends on the matter at hand. Sometimes, I have trouble...

If the choice were up to me, I would maybe choose another PACS. However, our hospital group has...

At one point, we had an update that needed to be scheduled, but we were never contacted by Philips....

I don't know that we are missing any functionality in the system. It is possible that we have just...

The support for IntelliSpace PACS was fine. We didn’t have many issues. When we implemented Image...

Better serving us in the coming months is all about listening to the customer. Every customer is...

If an organization were deciding whether they should choose Philips’ system, I would tell them to go...

We have had some issues. Some of them are minor things. Philips hasn’t been able to get to the...

Based on the stability and reliability of the product and the issues we have had, it would be unfair...

Our go-live on the system was busy. Obviously, there was a lot to do. IntelliSpace PACS is...

In terms of training, Philips has actually been giving us some extra admin training, apps, and...

We just upgraded the platform, so it is definitely going to be around for a while. We would buy the...

There have been times when the interoperability has not worked as well. We have to try and work with...

Because of what is happening in the world in terms of cybersecurity, we are thinking about how to...

The senior leadership engagements have been exceptional. We have always been impressed with the...

Philips has a collaborative approach. They consistently show a willingness to work with us and meet...

One of the real positives for us is that the people that we have worked with at Philips have been...

We were moving from one Philips product to another, so not much of the user interface changed. That...

Philips does have a vision of the cleanroom environment. I know that they have moved forward with...

I love working with Philips. At some point, we are going to look at a new RIS and who we should go...

There have been times when a go-live has happened and we have had issues. We have to work through...

Throughout the project, we have experienced some delays due to limited resource availability. That...

At times, working with Philips, it can feel like their delivery is very reactive rather than...

From my experience of training, we have held training sessions and recorded them, and then we have...

There have been delays, but that is not all on Philips. We have had some timelines where we have...

There is a lack of standard documentation, and that has meant that we have had to start from scratch...

Whether Philips keeps all their promises is not black-and-white. But they have tried.

Philips has always had some of the leading edge in PACS functionality. There were two different...

Philips always has a good service manager. We have been incredibly lucky throughout the whole...

In a year, I hope my satisfaction will be almost at the top of the scale. We will probably be moving...

Philips always goes above and beyond. So they will review our asks about anything new, and they will...

We have excellent support. Philips is always alerting us to potential problems with major alerts....

Even given the downtime, our radiologists still want the product. So even though there are times...

We have had good training. We haven't had anything recently from Philips just because we have had...

I would recommend the system again. Obviously, I would give some knowledge of the stability issues,...

The design of the system is great. But the stability is poor. Philips is very responsive, but the...

Philips goes above and beyond. We have had chats with the CEO for Philips’ global work, so they are...

Philips has been all right. We are on a bit of a journey with them. We have been in a contract with...

There is a lot of functionality that is built into the PACS, and we would have to go to a...

Philips’ integration is really good. They have developed XDS and XDS-I, and we have XDS-I live, so...

We don't have many problems with the ease of use. Like with any system, there are other things that...

We would have to score Philips a little lower for driving tangible outcomes. The software is great,...

Integration with other Philips products, like IntelliSpace Portal or Advanced Visualization...

I would like more frequent personal phone contact after reporting a disruption. Right now, most...

Philips has a dedicated team that really knows the infrastructure of Image Management Vue PACS.

Philips' products have evolved with advanced embedded features, like MRI perfusion, which reduce the...

I would buy Image Management Vue PACS again. The only other serious vendor when we first looked was...

We have a single contract across the network, so that should be easier to manage. Our long-standing...

The Image Management Vue PACS cloud implementation has added delays. Moving data to the new data...

Philips doesn’t charge for every little thing. In the past, we would have been billed for far more,...

Image Management Vue PACS integrates from a nonclinical IT side, and it is easy to look after. The...

Philips’ service team is very hit or miss. We can log tickets, and if the ticket is Priority 1, the...

Overall, everyone that we deal with from Philips is really nice and helpful. The people on the...

Image Management Vue PACS is very easy to use and easy to train additional staff on. It is very...

The PACS reporting module could be improved by incorporating more web features and more integration...

Philips is very responsive to the customer and is quick to resolve issues in a timely manner.

Image Management Vue PACS is not compatible with Windows 11. That means we can’t install it on all...

We have been waiting several months to get training from PACS consultants, but we haven’t heard...

Philips does keep all promises. They were a bit slow with the previous version of the solution, but...

At Philips, we have very high escalation options. Philips tries to do everything, but they don't...

I am so sick of Philips. For an upgrade we were working on, we needed a small piece of work done by...

Image Management Vue PACS is fed into our EPR in the trust. When people are in our EPR, they only...

Concerning moving to the cloud, my concerns are not to do with Philips' actual PACS. My concerns are...

We did have a period of instability with Image Management Vue PACS a while ago, but the issue was...

Philips is very proactive about getting interoperability with other things. The issue Philips has is...

We have already found a lot of workflow problems with the new cloud PACS and bringing in lots of...

Philips has videos and live training, but they also have apps and trainers who are very...

I have been using Image Management Vue PACS for over a decade, and it hasn't massively changed over...

It’s been really good with the current Image Management Vue PACS system that we’ve got. It’s been...

My experience with Philips has been very good, but there are developments to be made and a few...

Image Management Vue PACS is straightforward and easy to use. Only its color and template have...

Philips' response times for support are very good. Philips is based fairly locally, and they are...

We love the solution, and Philips has solutions in their catalog that we would definitely buy if we...

Regarding the experience we had with our implementation, we had to take our issues to a high level...

Resources have been our main issue with Philips. It has been very difficult to get ahold of key...

Image Management Vue PACS is pretty stable compared to a lot of the other stuff that we use on the...

The local support from Philips is excellent. However, the issue that we have is that the first line...

Philips attempts to keep all of their promises within their ability, but they sometimes aren’t able...

To improve our experience as a customer, the vendor should enhance the interoperability and data...

We have been a bit disappointed with the system. Philips has a poor response time. However, the...

The supplier could improve my experience by providing more frequent updates and responding more...

The system's greatest strengths are reliability and ease of use.

Image Management Vue PACS gives us agility in our day-to-day use.

To improve the customer experience, the supplier could provide greater opportunities for problem...

The greatest opportunity to improve the product is to make it more cost-effective while better...

Philips has market stability and brand recognition.

When version upgrades of Image Management Vue PACS happen, we always do some testing, and we always...

Usually, we can reach Philips easily, and we have 24/7 support. During working hours, the local team...

The implementation of Image Management Vue PACS went very smoothly, but there were some problems...

When in the market, we did a tender, and there were a few companies who made an offer. We chose...

Philips usually avoids charging for every little thing. We had some discussions about that in the...

In the last couple of months, things with Image Management Vue PACS have been going quite well. We...

Philips keeps all promises. Sometimes things are a bit difficult, so delivering things may take some...

The changes that Philips could make to improve our experience as a customer would be to improve the...

What we like most about Image Management Vue PACS is that it is fast and reliable. The product is of...

A lot is possible with the solution's user interface, but not everything is easy to find.

Philips is open to new developments. I like that their product is integrated with speech options.

Philips' opportunity to improve the product is with AI integration, including LLM capabilities, with...

Philips has quick follow-up on cases. All studies are visually accessible in the PACS, even if they...

We see many issues with Image Management Vue PACS, especially when considering how much we use it....

We have had some tangible results, but not to the extent that we would like. The access rates are...

Image Management Vue PACS is not a multisession product. That means that if someone logs in on a PC,...

A major limitation is the number of exams we can open with Image Management Vue PACS in a fat...

We have our hands on the system configuration tools, but they are such a pain. On every remote PACS...

Philips provides at least one trainer, if they can, during the go-live week. If an organization is...

Philips doesn't charge for everything we ask for. When we ask for a little parameter to be changed,...