Image Management Vue PACS (Global) Commentary
Filtered view: (Middle East/Africa)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Relationship
The vendor's support is strong, and their application is friendly.
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Relationship
If I could recommend something that the vendor could do to improve the customer experience, I would...
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Culture, Relationship
Philips is not that flexible in terms of dealing or contracting. But their resellers are so...
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Operations
Currently, for radiology, we are using a reseller. Most of the implementation is managed by the main...
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Loyalty, Value
We are consolidating all our PACS solutions to be on one unified system. We went with Philips over...
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Operations
Philips is helping us with the material and curriculum for the training. We have a certification...
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Culture, Relationship
Philips is going beyond our needs regarding support. We are happy. Sometimes things are outside of...
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Relationship
I don't want to work with the resellers. I want to work with Philips directly. I don't know what...
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Culture, Value
I had an incident when we were migrating from the old CareStream PACS to the new PACS, but the old...
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Relationship
Philips has ticket-based support. The reseller we work with is trained on the first level of ticket...
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Product
Philips’ vision for an AI platform has definitely delivered. Philips has something like a...
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Relationship, Product
One of the things that I would like to see in the solution is critical value notifications. We have...
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Product, Value
We have seen the time spent by the radiologists go down from using AI. A good percentage of the...
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Value
Our experience with the system has been good this year. I would recommend Philips to anyone who...
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Product
Philips needs to move toward AI technology adoption.
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Relationship
One of Philips' strengths as a vendor is their service.
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Operations, Product
We have radiologists from other organizations who find using Image Management Vue PACS easier to...
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Relationship
In general, things with Philips are all good, and we get good support from them. Every time we...
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Loyalty, Product
Philips' biggest opportunity to improve Image Management Vue PACS is to move to web reporting for...
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Relationship, Product
Reliability is Philips' strength. I like their instant access and workflow efficiency.
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Relationship, Value
I am not sure I would buy Image Management Vue PACS again. If things continue the way they are, I...
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Product
Image Management Vue PACS meets the functionality needed for the services we provide, but the speed...
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Relationship
I haven't seen anything that has come out from Philips recently other than a reactive approach. We...
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Product
From a regulatory point, everything is covered with Image Management Vue PACS.
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Operations
The implementation of Image Management Vue PACS took longer than we expected, and there was a bit of...
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Commentary Summary
Comment Type Breakout