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User Commentary
Relationship
When we open a ticket with Philips, they do not understand the severity of our ticket. For example,...
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Product
Image Management Vue PACS is handling most of what our users want, and most of them are satisfied....
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Loyalty, Operations, Product
We have done an upgrade for the new Philips solution because we are Carestream users. Philips...
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Value
For what we requested, Image Management Vue PACS meets our requirements. Of course, we have more...
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Loyalty, Product
Of course, everybody now says they want AI, but it is not only about AI. It is about the actual goal...
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Relationship
Overall, for the past several years the support from Philips has been at the top, but we are in an...
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Culture, Loyalty
Philips is coming out with a new analytics solution. They are calling it PerformanceBridge. We are...
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Relationship
In terms of technical support, the reseller is very heavily reliant on Philips. They don't have any...
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Relationship
We have informed Philips of a bug multiple times. They have promised that they will fix it, but it...
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Product
Philips' software is buggy, and it crashes. Some of the vendor's archiving jobs don't work very...
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Relationship
Philips is good in terms of support. They support us very well. Also, Image Management Vue PACS is...
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Operations, Product
The vendor could improve the product by adding more self-help options to the software itself. Even...
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Relationship, Operations
The vendor's project management and delivery teams are good, especially while we are going through a...
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Culture, Value
The vendor charges for every little thing in terms of their support services. Philips' pricing...
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Loyalty, Product
For Image Management Vue PACS, Philips is doing a job good. With the recent upgrade, I think things...
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Relationship, Value
Philips does keep all their promises, but there is considerable delay. I see the people at Philips...
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