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Image Management Vue PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Culture, Value

I had an incident when we were migrating from the old CareStream PACS to the new PACS, but the old...

Feb 2026
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Director

Relationship

Philips has ticket-based support. The reseller we work with is trained on the first level of ticket...

Feb 2026
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Director

Product

Philips’ vision for an AI platform has definitely delivered. Philips has something like a...

Feb 2026
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Director

Relationship, Product

One of the things that I would like to see in the solution is critical value notifications. We have...

Feb 2026
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Director

Product, Value

We have seen the time spent by the radiologists go down from using AI. A good percentage of the...

Feb 2026
||
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Director

Value

Our experience with the system has been good this year. I would recommend Philips to anyone who...

Feb 2026
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Manager

Product

Philips needs to move toward AI technology adoption.

Oct 2025
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(0)
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Manager

Relationship

One of Philips' strengths as a vendor is their service.

Oct 2025
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Manager

Operations, Product

We have radiologists from other organizations who find using Image Management Vue PACS easier to...

Jul 2025
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Manager

Relationship

In general, things with Philips are all good, and we get good support from them. Every time we...

Jul 2025
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Manager

Loyalty, Product

Philips' biggest opportunity to improve Image Management Vue PACS is to move to web reporting for...

Jul 2025
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Manager

Relationship, Product

Reliability is Philips' strength. I like their instant access and workflow efficiency.

Jul 2025
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CIO

Relationship, Value

I am not sure I would buy Image Management Vue PACS again. If things continue the way they are, I...

Jul 2025
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(0)
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CIO

Product

Image Management Vue PACS meets the functionality needed for the services we provide, but the speed...

Jul 2025
||
(0)
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CIO

Relationship

I haven't seen anything that has come out from Philips recently other than a reactive approach. We...

Jul 2025
||
(0)
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CIO

Product

From a regulatory point, everything is covered with Image Management Vue PACS.

Jul 2025
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(0)
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CIO

Operations

The implementation of Image Management Vue PACS took longer than we expected, and there was a bit of...

Jul 2025
||
(0)
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CIO

Product, Value

I would buy Image Management Vue PACS again. Image Management Vue PACS is a good product. Not a lot...

Apr 2025
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CIO

Product

The quality of Image Management Vue PACS rates just above the middle of the road because of the...

Apr 2025
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CIO

Relationship

In the last few months, there has been a drop in the services from Philips. Multiple instances of...

Apr 2025
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Related Reports
Performance
KLAS article icon
Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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