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Image Management Vue PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Product

Philips needs to move toward AI technology adoption.

Oct 2025
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Manager

Relationship

One of Philips' strengths as a vendor is their service.

Oct 2025
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Manager

Operations, Product

We have radiologists from other organizations who find using Image Management Vue PACS easier to...

Jul 2025
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Manager

Relationship

In general, things with Philips are all good, and we get good support from them. Every time we...

Jul 2025
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Manager

Loyalty, Product

Philips' biggest opportunity to improve Image Management Vue PACS is to move to web reporting for...

Jul 2025
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Manager

Relationship, Product

Reliability is Philips' strength. I like their instant access and workflow efficiency.

Jul 2025
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CIO

Relationship, Value

I am not sure I would buy Image Management Vue PACS again. If things continue the way they are, I...

Jul 2025
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CIO

Product

Image Management Vue PACS meets the functionality needed for the services we provide, but the speed...

Jul 2025
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CIO

Relationship

I haven't seen anything that has come out from Philips recently other than a reactive approach. We...

Jul 2025
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CIO

Product

From a regulatory point, everything is covered with Image Management Vue PACS.

Jul 2025
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CIO

Operations

The implementation of Image Management Vue PACS took longer than we expected, and there was a bit of...

Jul 2025
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CIO

Product, Value

I would buy Image Management Vue PACS again. Image Management Vue PACS is a good product. Not a lot...

Apr 2025
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CIO

Product

The quality of Image Management Vue PACS rates just above the middle of the road because of the...

Apr 2025
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CIO

Relationship

In the last few months, there has been a drop in the services from Philips. Multiple instances of...

Apr 2025
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Manager

Relationship

When we open a ticket with Philips, they do not understand the severity of our ticket. For example,...

Dec 2024
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Manager

Product

Image Management Vue PACS is handling most of what our users want, and most of them are satisfied....

Dec 2024
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Manager

Loyalty, Operations, Product

We have done an upgrade for the new Philips solution because we are Carestream users. Philips...

Dec 2024
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Manager

Value

For what we requested, Image Management Vue PACS meets our requirements. Of course, we have more...

Dec 2024
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Manager

Loyalty, Product

Of course, everybody now says they want AI, but it is not only about AI. It is about the actual goal...

Dec 2024
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Manager

Relationship

Overall, for the past several years the support from Philips has been at the top, but we are in an...

Dec 2024
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Manager

Culture, Loyalty

Philips is coming out with a new analytics solution. They are calling it PerformanceBridge. We are...

Dec 2024
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Analyst/Coordinator

Relationship

In terms of technical support, the reseller is very heavily reliant on Philips. They don't have any...

Dec 2024
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Analyst/Coordinator

Relationship

We have informed Philips of a bug multiple times. They have promised that they will fix it, but it...

Dec 2024
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Analyst/Coordinator

Product

Philips' software is buggy, and it crashes. Some of the vendor's archiving jobs don't work very...

Dec 2024
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Analyst/Coordinator

Relationship

Philips is good in terms of support. They support us very well. Also, Image Management Vue PACS is...

Dec 2024
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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