IntelliSpace PACS Commentary

Filtered view: (Large - 300K+ Studies)

I would like to see the solution's usability improved. If there's anything that the radiologists...

In the long term, we'll stick with Philips. We'll go to the cloud and, ultimately, to HealthSuite...

I like that Philips is always trying to give us alternatives, so they're very focused on the...

We may have specific contacts at Philips that we've learned to work with over time, but I don't...

When it comes to training, Philips could have taken into consideration the differences between how...

We are transitioning to another PACS, and one of the things that I'm looking forward to is that our...

If our IntelliSpace PACS users want to look at something on their PC, they’ve got to have special...

At times, we do run into technical support challenges with Philips. If I pick up the phone and call...

IntelliSpace PACS has been somewhat inconsistent in sending data to our VNA, meaning that in the...

I would tell Philips to build around the dependability of the system and add support for DICOMweb,...

The strengths of IntelliSpace PACS include resiliency and uptime. It's a true workhorse. I can...

The vendor's biggest strength is that hardware monitoring and maintenance have been well executed...

Philips could improve the customer experience by developing a reporting instance of the internal...

What I like most about the product is its overall stability.

The biggest opportunity for product improvement is support escalation during critical outages, as...

Philips keeps pushing us to go to Image Management Vue PACS, and everything we've heard across the...

Often when I talk to my colleagues across the industry, they mention how great another vendor's...

Philips gives you the basics of what you need. We can take care of our patients using their...

This isn't necessarily Philips' fault, but with the way IntelliSpace PACS is architected, when we...

We do have IntelliSpace PACS. We actually have RFPs out because we are going to replace it. We are...

The partnership with Philips is pretty nonexistent. Their service team meets with us frequently, but...

I haven't seen any development or innovation. Philips told us for a few years that they were going...

IntelliSpace PACS is a stable platform, and if someone is looking for a solid platform that's not...

Philips has a ticket system. They do have somebody responding to calls. We honestly don't have a lot...

Our PACS sales representative does a good job. They try hard because the people that I originally...

I like that we can run multiple hospitals and modalities with one timeline, and there don't seem to...

The upgrade path needs to be improved. The vendor is slow to get all the bugs out of the upgrade. We...

I would recommend IntelliSpace PACS depending on who I was talking to. If I were talking to a...

IntelliSpace PACS is not granular. There are a lot of limitations if we are just reading out of...

I like IntelliSpace PACS. It is reliable. It works well. A lot of people know it or are comfortable...

The training from Philips is basic. If we are getting into the PACS world, it gets our feet wet; it...

IntelliSpace PACS is stable, but it went stale. Philips is giving it a new coat of paint to keep it...

Philips has been doing well with support. I am impressed with them. They have ebbs and flows. For a...

We looked at AI through Philips and a third party. Everything through Philips was much more...

Philips is so large, and their processes are actually sometimes worse than ours. It feels like they...

Philips has been behind with their PACS and has gone back and forth on which PACS is their...

There are some issues with support. We have our specific ways of integrating things, and Philips has...

I think Philips just started deploying more tools in the telehealth space, and they have been...

I would not say Philips is completely ignoring us, but at the same time, I feel like they've put off...

We have a lot of advanced post-processing tools and all other things tied to imaging. If the PACS...

Philips is falling behind. We do not see a lot of direction from either the clinical leadership or...

Philips is not the easiest vendor to work with. We really have to have somebody who's pretty good at...

The nice thing is that when we call into Philips, we get to talk to a live person, and that is good....

Philips made a couple of missteps. When they acquired Carestream years ago, they decided they were...

For the most part, IntelliSpace PACS is a very stable platform. We have very little downtime. It has...

Philips is such a large company that, for R&D to get something accomplished, it takes a long time to...

Philips bought the Vue system, and they were putting all their resources and everything into it....

Things with IntelliSpace PACS have been fine over the last year. It has been a good product for us,...

I think IntelliSpace PACS is extremely user-friendly. I think the support structure provided by the...

Philips invests into their training. They are engaged with us. They are always reaching out to me...

For some reason, we have had issues with getting Philips to support our physicians. That was the...

IntelliSpace PACS is lacking in the comprehensive nature of what it offers. Philips could improve...

IntelliSpace PACS is decent. It is more expensive than the capability of the system warrants. It has...

IntelliSpace PACS is pretty inflexible. I’m not a fan of being locked out of the system with the...

We had a rough go with Philips after they purchased Carestream. We had gone through a contracting...

Philips has fixed our problem with the stability on our system, but the core application just hasn't...

We evaluated PACS options, but we chose IntelliSpace PACS. The support has generally been good, but...

Philips has been very wishy-washy on their direction. They say they are going to the Vue platform,...

I don't think the executive involvement is anywhere close to what is needed. We are a pretty large...

We haven't sent anybody to Philips' training because it is just too damn expensive.

Our ability to speak to our Philips representative is the vendor's biggest strength.

The thing I like most about IntelliSpace PACS is the quality of the images.

The biggest area of opportunity for improvement in IntelliSpace PACS is the universal data manager.

Philips could improve our experience by helping me understand why portal accounts are scrubbed due...

IntelliSpace PACS is a great, very stable product, but there haven’t been any real innovations....

Philips needs to have better third-party integration, either by offering more robust AI algorithms...

We are doing a couple of data migrations and have had a couple of organizational changes. Philips’s...

I love Philips, but their system is just a PACS viewer at this point, and they need to keep up with...

IntelliSpace PACS is usually a little behind the newest DICOM standards, but that is okay. When some...

The strongest point of IntelliSpace PACS is its ease of use. I can set a brand-new user in front of...

The product seems to be a generation behind some of Philips' peers' products, but it is pretty...

From the PACS admin side, I can't do a DICOM echo to a machine. I have to go through Philips' admin...

One of the major pain points is that as AI becomes more and more prevalent, we need something that...

The training was a couple of days, and there were a few questions I brought up that the trainer said...

As it stands, the product doesn't allow any AI triaging. It doesn't do any automatic assignment. The...

Philips' support is better than another vendor's. Philips has had excellent uptime and...

In general, vendors should just have training as part of the support contract. It shouldn't be a...

IntelliSpace PACS is incredibly reliable and stable, but I don't think it can meet my functionality...

Even though IntelliSpace PACS has functionality, it is often not intuitive and not easy to...

When we compare IntelliSpace PACS to some other PACS products, the other ones have a lot more bells...

With Philips, I get the support I want when I want it. If I need to contact someone, I can, and I...

IntelliSpace PACS is an older platform, so sometimes there are challenges when we want to integrate...

There have been some issues with moving IntelliSpace PACS to the cloud. It isn't quite ready for...

IntelliSpace PACS is very scalable, and for multihospital systems, it works really well. Philips was...