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Pillr Health (formerly RxStrategies) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

There are fees, but with everything else, Pillr Health has been really good. We know what they are...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

The training was pretty much self-paced, so the vendor had modules, and we jumped in at our own speed....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Pillr Health has some opportunities in terms of solution capabilities. For referral capture, they...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We passed an HRSA audit with flying colors, and Pillr Health did the work quickly.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Pillr Health does a good job, but we haven't had a sales representative for a while. Previously, we...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

A lot of changes are going on here at our organization. Cost may be an issue as we move forward with...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Pillr Health doesn’t do a lot of training, and that is the main reason we would leave if we ever got...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Analyst/Coordinator

Pillr Health stepped up when we had some local legislation change, and they were ready to play the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Pillr Health hasn’t really done anything to enhance their development or innovation, but they...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Pillr Health definitely has some things to work on. Some of their program management is a little...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Pillr Health needs to upgrade their portal. It does have some options, but it just seems like they...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

When we have calls with our account manager, they usually keep us pretty well up to date. We meet...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Actually getting a hold of account management is difficult sometimes, and that is somewhat fair only...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

When I joined, no one really offered to provide any training for Pillr.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Pillr Health's solution is okay. The referrals capture has been pretty good. We generally have a...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Pillr Health is a little simpler than some systems, and I like that we can get exactly what we need...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

What I would tell someone considering Pillr Health is that they need to be open and know what they...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

We haven't had an increase in our charges since we have been with Pillr Health. It has been one of...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

I really like Pillr Health’s training. They trained all of our pharmacy staff members, including the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We have had the same representative at Pillr Health for a long time, and that consistency has made a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Pillr Health could be a little bit faster with their innovation when it comes to updating their...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

In terms of improvements for Pillr Health, there are some needs that we have for certain reporting...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Pillr Health has always worked with us to either customize or handle any exceptions or issues that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Pillr Health merged and changed their name, and we were all aware of that big change. In terms of...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We have been partners with Pillr Health for so long, and we really see that continuing because they...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

The system's user interface is a little slow. It bogs down some features. We can export data from...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

With Pillr Health, I feel like there is a lot of reactivity to problems. Typically, my team members...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

There are no vendors or partners that keep all of their promises. With Pillr Health, we have had...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Our account managers are absolutely exceptional. Our direct contacts from Pillr Health are extremely...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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