Pillr Health (formerly RxStrategies) Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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Director

Product, Value

Pillr Health is doing what they can to navigate drug manufacturer restrictions, and they are taking...

Apr 2025
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Director

Culture

Sometimes we have to negotiate prices with Pillr Health. We are a smaller volume hospital, and it...

Apr 2025
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Director

Operations, Product

The recent upgrades of the 340B dashboard have been pretty much painless, and the last upgrade did...

Apr 2025
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Director

Relationship, Product

Pillr Health has all our information, but they aren't allowing me to get to it. Even if I wanted to...

Apr 2025
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Director

Relationship

We are being taken care of by Pillr Health. When I get updates from the manufacturers that have...

Apr 2025
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Director

Relationship

Our Pillr Health representative is not with the company anymore, so our calls with the vendor are...

Apr 2025
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Director

Relationship

We are always looking for other third-party administrators and listening to what they have to say,...

Apr 2025
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Analyst/Coordinator

Loyalty

We would never recommend the solution. I would definitely not buy it again. We have PTSD from the...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

With Pillr Health's training, I would like to see more bulletins or some kind of communication to...

Apr 2025
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Analyst/Coordinator

Relationship

For support, we put everything in an email, and Pillr Health just tells us to go to our manager, and...

Apr 2025
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Analyst/Coordinator

Relationship

Pillr Health is really trying to be proactive. Our go-to manager at Pillr Health is amazing. They...

Apr 2025
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Director

Operations

RxStrategies could be more proactive when it comes to making sure everybody is trained. Just looking...

Mar 2025
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Director

Operations, Product

There are a lot more things we can do on 340B Dashboard, but figuring out how to do those things...

Mar 2025
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Director

Relationship

RxStrategies’ strength is being able to dedicate personnel to us and being able to have real,...

Mar 2025
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Director

Loyalty, Product

There are areas where RxStrategies could improve their dashboard. They have had their dashboard out...

Mar 2025
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Director

Relationship, Product, Value

There are a lot of areas where it obviously saves a lot of time to have a platform instead of having...

Mar 2025
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Analyst/Coordinator

Value

The vendor needs to reduce their fee structure on their referral claims.

Jan 2025
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Analyst/Coordinator

Product

Sometimes RxStrategies uses icons, and there are prescription icons and business rules icons. They...

Jan 2025
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Analyst/Coordinator

Relationship

The vendor's support isn't always super quick to get back to us when we contact them.

Jan 2025
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Analyst/Coordinator

Loyalty, Value

We wanted to start using RxStrategies because we liked their pricing model better than another...

Jan 2025
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Analyst/Coordinator

Operations

The vendor's implementation is lengthy. It has been a long time now, and they are still in the...

Jan 2025
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Analyst/Coordinator

Loyalty

We will hopefully replace 340B Dashboard with something in the future if we find another software we...

Jan 2025
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Analyst/Coordinator

Operations

There isn’t any training for 340B Dashboard. When we ask for training, RxStrategies is very rude....

Jan 2025
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Analyst/Coordinator

Product

340B Dashboard is not very user-friendly. The system settings in 340B Dashboard say that someone can...

Jan 2025
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Analyst/Coordinator

Product

I don't like much of anything about 340B Dashboard. The 340B Dashboard exceptions report holds up...

Jan 2025
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Analyst/Coordinator

Relationship, Operations

We have a regular call with our representative from RxStrategies, and I wish that they would look at...

Jan 2025
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Analyst/Coordinator

Value

RxStrategies is fairly affordable. They are pretty good at not charging us for everything. There are...

Jan 2025
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Director

Relationship

We have asked for assistance from RxStrategies, and they have been quite responsive in terms of...

Jan 2025
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Director

Loyalty

We have only signed up for 340B Dashboard to do our mixed-use side, so it isn't doing our contract...

Jan 2025
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Director

Relationship

My personal contact from RxStrategies is very personable and willing to help. However, they are not...

Oct 2024
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Director

Relationship

I don't know whether this is necessarily RxStrategies' fault, but it is hard to keep up with drug...

Oct 2024
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Director

Culture, Product

We have had some issues with invoices that we have not been compensated for. I have to go back and...

Oct 2024
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Director

Relationship, Value

I would like somebody to just take over and do the whole program monitoring and just give us a...

Oct 2024
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Director

Loyalty, Product

340B Dashboard is working the way it was promoted to work. The problem is the human input outside of...

Aug 2024
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Director

Operations

We haven't received any ongoing training. It would be nice to have a little more training on what...

Aug 2024
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Director

Relationship

RxStrategies keeps their promises eventually. I'm satisfied and content with that. We normally get...

Jul 2024
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Director

Value

Because we have been a long-standing customer or client with RxStrategies, we have not seen a lot of...

Jul 2024
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Director

Loyalty, Product

Several companies are buying or utilizing the data from third-party administrators and building...

Jul 2024
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Director

Relationship

I respect RxStrategies’ organizational structure in that we have the client success managers who are...

Jul 2024
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Director

Relationship

Things have been good with RxStrategies. We have frequent client success calls with them and...

Jul 2024
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Director

Loyalty, Value

I would buy the product again. We used to be with another vendor for a while, and then we...

May 2024
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Director

Relationship

My only concern is that we have a lot of turnover with one of our representatives. All the...

May 2024
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Director

Relationship

I have recommended RxStrategies more than once. They have a very user-friendly platform, and their...

May 2024
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Director

Product

Because RxStrategies has a proprietary product, if we do an Rx referral, we have to do it the long...

May 2024
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Manager

Relationship, Operations

RxStrategies listens to my feedback, is very receptive, and tries their best to modify our programs....

May 2024
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Manager

Culture, Relationship

RxStrategies is a very professional company that does their best, especially in these trying times...

May 2024
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Manager

Relationship

RxStrategies usually keeps very on top of any new restrictions and lets us know in regular meetings...

May 2024
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Manager

Operations

We would like some videos from RxStrategies. I usually have to get on a call with somebody to get...

May 2024
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Manager

Product

The product needs some finesse and workarounds every so often. It is not perfect, but it is very...

May 2024
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Manager

Relationship

The staff at RxStrategies is always looking for ways to innovate and help us, and I appreciate that....

May 2024
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Manager

Relationship, Value

RxStrategies has provided a lot of insight into what is going on with Medicaid, how things might...

May 2024
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Director

Relationship

I understand that third-party administrators are all in business to stay in business. They are...

May 2024
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Analyst/Coordinator

Relationship, Value

We are typically so far out in front of the technical needs of our program that we are bringing the...

May 2024
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Analyst/Coordinator

Relationship

The 340B Dashboard definitely does what the vendor says it does. RxStrategies is very active in...

May 2024
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Director

Product

With RxStrategies, we have the ability to program in certain blocks and NDCs based on manufacturer...

May 2024
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Director

Relationship, Operations, Product

When the vendor changes something, it takes many months for us to get the system actually up and...

May 2024
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Director

Product

As far as integration goes, RxStrategies could improve because it takes some time to get the data...

May 2024
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Director

Relationship, Product

If the vendor knows that they have a problem with an order not going through or some kind of...

May 2024
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Director

Relationship

When the product is working, it does what we need it to do. Also, the vendor's people escalate...

May 2024
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Analyst/Coordinator

Loyalty

RxStrategies is not part of our long-term plans. We are still not crazy about 340B Dashboard. We...

May 2024
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Analyst/Coordinator

Loyalty, Value

I would not purchase RxStrategies' system again. It costs double the price of what we were getting...

May 2024
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Analyst/Coordinator

Operations

RxStrategies keeps promises now. But as far as the implementation goes, I would give RxStrategies a...

May 2024
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Analyst/Coordinator

Product

I feel like 340B Dashboard is very general and not really easy to use. The dashboard is nice, but it...

May 2024
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Analyst/Coordinator

Relationship

Every year, RxStrategies improves, and our account manager is wonderful. Our current account manager...

May 2024
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Manager

Product

340B Dashboard is lacking. We have had some issues related to the integration and exchanges between...

May 2024
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Manager

Relationship

The people that we work with from RxStrategies are astounding. The direct contacts that we deal with...

May 2024
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Manager

Product

The mixed-use side of 340B Dashboard is robust and has few issues overall. The contract pharmacy...

May 2024
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Manager

Culture

Some of the promises that RxStrategies has made have not been satisfied, but I don't know whether...

May 2024
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Manager

Operations

To my knowledge, quality assurance post-implementation is nonexistent. That is the biggest thing...

May 2024
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Analyst/Coordinator

Relationship, Value

We have to bring issues to RxStrategies instead of having RxStrategies bring things to us. The...

Apr 2024
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Analyst/Coordinator

Culture, Relationship

The system is fairly easy to use, and the product definitely does what the vendor says it will do....

Apr 2024
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