Pillr Health (formerly RxStrategies) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Value
There are fees, but with everything else, Pillr Health has been really good. We know what they are...
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Operations
The training was pretty much self-paced, so the vendor had modules, and we jumped in at our own speed....
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Loyalty
Pillr Health has some opportunities in terms of solution capabilities. For referral capture, they...
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Relationship
We passed an HRSA audit with flying colors, and Pillr Health did the work quickly.
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Culture, Relationship
Pillr Health does a good job, but we haven't had a sales representative for a while. Previously, we...
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Value
A lot of changes are going on here at our organization. Cost may be an issue as we move forward with...
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Loyalty, Operations
Pillr Health doesn’t do a lot of training, and that is the main reason we would leave if we ever got...
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Relationship, Operations
Pillr Health stepped up when we had some local legislation change, and they were ready to play the...
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Relationship, Product
Pillr Health hasn’t really done anything to enhance their development or innovation, but they...
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Product
Pillr Health definitely has some things to work on. Some of their program management is a little...
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Product
Pillr Health needs to upgrade their portal. It does have some options, but it just seems like they...
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Relationship
When we have calls with our account manager, they usually keep us pretty well up to date. We meet...
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Relationship
Actually getting a hold of account management is difficult sometimes, and that is somewhat fair only...
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Operations
When I joined, no one really offered to provide any training for Pillr.
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Relationship, Product
Pillr Health's solution is okay. The referrals capture has been pretty good. We generally have a...
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Relationship, Product
Pillr Health is a little simpler than some systems, and I like that we can get exactly what we need...
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Relationship, Operations
What I would tell someone considering Pillr Health is that they need to be open and know what they...
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Relationship, Value
We haven't had an increase in our charges since we have been with Pillr Health. It has been one of...
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Operations
I really like Pillr Health’s training. They trained all of our pharmacy staff members, including the...
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Relationship
We have had the same representative at Pillr Health for a long time, and that consistency has made a...
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Relationship, Product
Pillr Health could be a little bit faster with their innovation when it comes to updating their...
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Loyalty, Product
In terms of improvements for Pillr Health, there are some needs that we have for certain reporting...
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Relationship
Pillr Health has always worked with us to either customize or handle any exceptions or issues that...
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Loyalty, Relationship
Pillr Health merged and changed their name, and we were all aware of that big change. In terms of...
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Loyalty, Relationship
We have been partners with Pillr Health for so long, and we really see that continuing because they...
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Product
The system's user interface is a little slow. It bogs down some features. We can export data from...
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Relationship
With Pillr Health, I feel like there is a lot of reactivity to problems. Typically, my team members...
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Relationship, Operations
There are no vendors or partners that keep all of their promises. With Pillr Health, we have had...
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Relationship
Our account managers are absolutely exceptional. Our direct contacts from Pillr Health are extremely...
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Product, Value
Pillr Health is doing what they can to navigate drug manufacturer restrictions, and they are taking...
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Culture
Sometimes we have to negotiate prices with Pillr Health. We are a smaller volume hospital, and it...
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Operations, Product
The recent upgrades of the 340B dashboard have been pretty much painless, and the last upgrade did...
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Relationship, Product
Pillr Health has all our information, but they aren't allowing me to get to it. Even if I wanted to...
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Relationship
We are being taken care of by Pillr Health. When I get updates from the manufacturers that have...
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Relationship
Our Pillr Health representative is not with the company anymore, so our calls with the vendor are...
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Relationship
We are always looking for other third-party administrators and listening to what they have to say,...
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Loyalty
We would never recommend the solution. I would definitely not buy it again. We have PTSD from the...
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Relationship, Operations
With Pillr Health's training, I would like to see more bulletins or some kind of communication to...
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Relationship
For support, we put everything in an email, and Pillr Health just tells us to go to our manager, and...
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Relationship
Pillr Health is really trying to be proactive. Our go-to manager at Pillr Health is amazing. They...
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