Pillr Health (formerly RxStrategies) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product, Value
Pillr Health is doing what they can to navigate drug manufacturer restrictions, and they are taking...
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Culture
Sometimes we have to negotiate prices with Pillr Health. We are a smaller volume hospital, and it...
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Operations, Product
The recent upgrades of the 340B dashboard have been pretty much painless, and the last upgrade did...
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Relationship, Product
Pillr Health has all our information, but they aren't allowing me to get to it. Even if I wanted to...
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Relationship
We are being taken care of by Pillr Health. When I get updates from the manufacturers that have...
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Relationship
Our Pillr Health representative is not with the company anymore, so our calls with the vendor are...
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Relationship
We are always looking for other third-party administrators and listening to what they have to say,...
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Loyalty
We would never recommend the solution. I would definitely not buy it again. We have PTSD from the...
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Relationship, Operations
With Pillr Health's training, I would like to see more bulletins or some kind of communication to...
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Relationship
For support, we put everything in an email, and Pillr Health just tells us to go to our manager, and...
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Relationship
Pillr Health is really trying to be proactive. Our go-to manager at Pillr Health is amazing. They...
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Operations
RxStrategies could be more proactive when it comes to making sure everybody is trained. Just looking...
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Operations, Product
There are a lot more things we can do on 340B Dashboard, but figuring out how to do those things...
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Relationship
RxStrategies’ strength is being able to dedicate personnel to us and being able to have real,...
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Loyalty, Product
There are areas where RxStrategies could improve their dashboard. They have had their dashboard out...
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Relationship, Product, Value
There are a lot of areas where it obviously saves a lot of time to have a platform instead of having...
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Value
The vendor needs to reduce their fee structure on their referral claims.
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Product
Sometimes RxStrategies uses icons, and there are prescription icons and business rules icons. They...
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Relationship
The vendor's support isn't always super quick to get back to us when we contact them.
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Loyalty, Value
We wanted to start using RxStrategies because we liked their pricing model better than another...
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Operations
The vendor's implementation is lengthy. It has been a long time now, and they are still in the...
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Loyalty
We will hopefully replace 340B Dashboard with something in the future if we find another software we...
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Operations
There isn’t any training for 340B Dashboard. When we ask for training, RxStrategies is very rude....
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Product
340B Dashboard is not very user-friendly. The system settings in 340B Dashboard say that someone can...
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Product
I don't like much of anything about 340B Dashboard. The 340B Dashboard exceptions report holds up...
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Relationship, Operations
We have a regular call with our representative from RxStrategies, and I wish that they would look at...
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Value
RxStrategies is fairly affordable. They are pretty good at not charging us for everything. There are...
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Relationship
We have asked for assistance from RxStrategies, and they have been quite responsive in terms of...
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Loyalty
We have only signed up for 340B Dashboard to do our mixed-use side, so it isn't doing our contract...
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Relationship
My personal contact from RxStrategies is very personable and willing to help. However, they are not...
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Relationship
I don't know whether this is necessarily RxStrategies' fault, but it is hard to keep up with drug...
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Culture, Product
We have had some issues with invoices that we have not been compensated for. I have to go back and...
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Relationship, Value
I would like somebody to just take over and do the whole program monitoring and just give us a...
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Loyalty, Product
340B Dashboard is working the way it was promoted to work. The problem is the human input outside of...
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Operations
We haven't received any ongoing training. It would be nice to have a little more training on what...
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Relationship
RxStrategies keeps their promises eventually. I'm satisfied and content with that. We normally get...
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Value
Because we have been a long-standing customer or client with RxStrategies, we have not seen a lot of...
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Loyalty, Product
Several companies are buying or utilizing the data from third-party administrators and building...
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Relationship
I respect RxStrategies’ organizational structure in that we have the client success managers who are...
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Relationship
Things have been good with RxStrategies. We have frequent client success calls with them and...
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Loyalty, Value
I would buy the product again. We used to be with another vendor for a while, and then we...
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Relationship
My only concern is that we have a lot of turnover with one of our representatives. All the...
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Relationship
I have recommended RxStrategies more than once. They have a very user-friendly platform, and their...
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Product
Because RxStrategies has a proprietary product, if we do an Rx referral, we have to do it the long...
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Relationship, Operations
RxStrategies listens to my feedback, is very receptive, and tries their best to modify our programs....
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Culture, Relationship
RxStrategies is a very professional company that does their best, especially in these trying times...
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Relationship
RxStrategies usually keeps very on top of any new restrictions and lets us know in regular meetings...
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Operations
We would like some videos from RxStrategies. I usually have to get on a call with somebody to get...
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Product
The product needs some finesse and workarounds every so often. It is not perfect, but it is very...
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Relationship
The staff at RxStrategies is always looking for ways to innovate and help us, and I appreciate that....
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Relationship, Value
RxStrategies has provided a lot of insight into what is going on with Medicaid, how things might...
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Relationship
I understand that third-party administrators are all in business to stay in business. They are...
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Relationship, Value
We are typically so far out in front of the technical needs of our program that we are bringing the...
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Relationship
The 340B Dashboard definitely does what the vendor says it does. RxStrategies is very active in...
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Product
With RxStrategies, we have the ability to program in certain blocks and NDCs based on manufacturer...
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Relationship, Operations, Product
When the vendor changes something, it takes many months for us to get the system actually up and...
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Product
As far as integration goes, RxStrategies could improve because it takes some time to get the data...
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Relationship, Product
If the vendor knows that they have a problem with an order not going through or some kind of...
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Relationship
When the product is working, it does what we need it to do. Also, the vendor's people escalate...
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Loyalty
RxStrategies is not part of our long-term plans. We are still not crazy about 340B Dashboard. We...
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Loyalty, Value
I would not purchase RxStrategies' system again. It costs double the price of what we were getting...
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Operations
RxStrategies keeps promises now. But as far as the implementation goes, I would give RxStrategies a...
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Product
I feel like 340B Dashboard is very general and not really easy to use. The dashboard is nice, but it...
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Relationship
Every year, RxStrategies improves, and our account manager is wonderful. Our current account manager...
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Product
340B Dashboard is lacking. We have had some issues related to the integration and exchanges between...
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Relationship
The people that we work with from RxStrategies are astounding. The direct contacts that we deal with...
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Product
The mixed-use side of 340B Dashboard is robust and has few issues overall. The contract pharmacy...
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Culture
Some of the promises that RxStrategies has made have not been satisfied, but I don't know whether...
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Operations
To my knowledge, quality assurance post-implementation is nonexistent. That is the biggest thing...
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