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Pillr Health (formerly RxStrategies) Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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Analyst/Coordinator

Value

A lot of changes are going on here at our organization. Cost may be an issue as we move forward with...

Feb 2026
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Analyst/Coordinator

Loyalty, Operations

Pillr Health doesn’t do a lot of training, and that is the main reason we would leave if we ever got...

Feb 2026
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Analyst/Coordinator

Relationship, Operations

Pillr Health stepped up when we had some local legislation change, and they were ready to play the...

Feb 2026
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Analyst/Coordinator

Relationship, Product

Pillr Health hasn’t really done anything to enhance their development or innovation, but they...

Feb 2026
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Analyst/Coordinator

Product

Pillr Health definitely has some things to work on. Some of their program management is a little...

Feb 2026
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Analyst/Coordinator

Product

Pillr Health needs to upgrade their portal. It does have some options, but it just seems like they...

Feb 2026
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Analyst/Coordinator

Relationship

When we have calls with our account manager, they usually keep us pretty well up to date. We meet...

Feb 2026
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Analyst/Coordinator

Relationship

Actually getting a hold of account management is difficult sometimes, and that is somewhat fair only...

Feb 2026
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Analyst/Coordinator

Operations

When I joined, no one really offered to provide any training for Pillr.

Feb 2026
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Analyst/Coordinator

Relationship, Product

Pillr Health's solution is okay. The referrals capture has been pretty good. We generally have a...

Feb 2026
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Director

Relationship, Product

Pillr Health is a little simpler than some systems, and I like that we can get exactly what we need...

Feb 2026
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Director

Relationship, Operations

What I would tell someone considering Pillr Health is that they need to be open and know what they...

Feb 2026
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Director

Relationship, Value

We haven't had an increase in our charges since we have been with Pillr Health. It has been one of...

Feb 2026
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Director

Operations

I really like Pillr Health’s training. They trained all of our pharmacy staff members, including the...

Feb 2026
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Director

Relationship

We have had the same representative at Pillr Health for a long time, and that consistency has made a...

Feb 2026
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Director

Relationship, Product

Pillr Health could be a little bit faster with their innovation when it comes to updating their...

Feb 2026
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Director

Loyalty, Product

In terms of improvements for Pillr Health, there are some needs that we have for certain reporting...

Feb 2026
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Director

Relationship

Pillr Health has always worked with us to either customize or handle any exceptions or issues that...

Feb 2026
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Director

Loyalty, Relationship

Pillr Health merged and changed their name, and we were all aware of that big change. In terms of...

Feb 2026
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Director

Loyalty, Relationship

We have been partners with Pillr Health for so long, and we really see that continuing because they...

Feb 2026
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Manager

Product

The system's user interface is a little slow. It bogs down some features. We can export data from...

Nov 2025
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Manager

Relationship

With Pillr Health, I feel like there is a lot of reactivity to problems. Typically, my team members...

Nov 2025
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Manager

Relationship, Operations

There are no vendors or partners that keep all of their promises. With Pillr Health, we have had...

Nov 2025
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Manager

Relationship

Our account managers are absolutely exceptional. Our direct contacts from Pillr Health are extremely...

Nov 2025
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Director

Product, Value

Pillr Health is doing what they can to navigate drug manufacturer restrictions, and they are taking...

Apr 2025
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Director

Culture

Sometimes we have to negotiate prices with Pillr Health. We are a smaller volume hospital, and it...

Apr 2025
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Director

Operations, Product

The recent upgrades of the 340B dashboard have been pretty much painless, and the last upgrade did...

Apr 2025
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Director

Relationship, Product

Pillr Health has all our information, but they aren't allowing me to get to it. Even if I wanted to...

Apr 2025
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Director

Relationship

We are being taken care of by Pillr Health. When I get updates from the manufacturers that have...

Apr 2025
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Director

Relationship

Our Pillr Health representative is not with the company anymore, so our calls with the vendor are...

Apr 2025
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Director

Relationship

We are always looking for other third-party administrators and listening to what they have to say,...

Apr 2025
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Analyst/Coordinator

Loyalty

We would never recommend the solution. I would definitely not buy it again. We have PTSD from the...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

With Pillr Health's training, I would like to see more bulletins or some kind of communication to...

Apr 2025
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Analyst/Coordinator

Relationship

For support, we put everything in an email, and Pillr Health just tells us to go to our manager, and...

Apr 2025
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Analyst/Coordinator

Relationship

Pillr Health is really trying to be proactive. Our go-to manager at Pillr Health is amazing. They...

Apr 2025
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Director

Operations

RxStrategies could be more proactive when it comes to making sure everybody is trained. Just looking...

Mar 2025
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Director

Operations, Product

There are a lot more things we can do on 340B Dashboard, but figuring out how to do those things...

Mar 2025
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Director

Relationship

RxStrategies’ strength is being able to dedicate personnel to us and being able to have real,...

Mar 2025
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Director

Loyalty, Product

There are areas where RxStrategies could improve their dashboard. They have had their dashboard out...

Mar 2025
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Director

Relationship, Product, Value

There are a lot of areas where it obviously saves a lot of time to have a platform instead of having...

Mar 2025
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