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Pivot Point Consulting Data & Analytics Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We went with Pivot Point Consulting because they were focused on figuring out what we needed, while...
Pivot Point Consulting helped us align our analytics with our organization's overall business...
Managing data is a priority for us, and the firm helps us with that. The firm is really helpful...
The Pivot Point Consulting people we have worked with have been fantastic. We hired a Pivot Point...
We are taking advantage of some predictive modeling and cognitive computing in the cloud. We have a...
Commentary Summary
Comment Type Breakout