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Pivot Point Consulting Data Migration & Integration Services Commentary
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Subject Expert
Niel Oscarson
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Based on how our focus has been so limited and specific, I really don't have any areas of...
I would actually rate the strategic ability slightly below the top because the firm isn’t reading my...
Anytime we pay hundreds of thousands of dollars per person, it is kind of hard to rate getting our...
For most firms, I would rate the consultant quality just below the top of the scale because there...
I don’t like weekly or monthly check-ins. I want firms to check in asymmetrically, not on a cadence;...
Initially, I gave a series of requirements and experiences we were looking for. The firm provided us...
Commentary Summary
Comment Type Breakout