PracticeSuite PM
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Functionality and Upgrades

The system is more user friendly than some of the other systems we have used in the past. It makes...

Dec 2022
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Manager

Functionality and Upgrades

The vendor didn't think the EHR would fit our needs or specialty, so we don't use that. We use...

Dec 2022
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Manager

Service and Support

The web support is good, and the chat is fine, but the phone support isn't good. I got an email the...

Dec 2022
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CEO/President

Functionality and Upgrades

There is still some fine-tuning we have to do within PracticeSuite PM, but we have finally worked...

Nov 2022
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CEO/President

Implementation and Training

PracticeSuite has been very good during our implementation; they have been attentive and responsive...

Nov 2022
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CEO/President

Functionality and Upgrades

PracticeSuite does not have a very smart or functional product. Things such as the interoffice...

Nov 2022
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CEO/President

Relationship

PracticeSuite is a bit lacking in transparency; it is hard to know who to reach out to. We have had...

Nov 2022
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CEO/President

Relationship

In the beginning, I was led to believe that we would have an account manager. We have had a...

Nov 2022
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CEO/President

Implementation and Training

It would be helpful during the implementation process with PracticeSuite if someone were to go over...

Nov 2022
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Analyst/Coordinator

Implementation and Training

For our training, we get recorded videos of somebody who keeps making mistakes and correcting...

Nov 2022
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Analyst/Coordinator

ROI / Cost

I wish that certain requests were taken into consideration without additional charges. There are...

Nov 2022
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Analyst/Coordinator

Service and Support

I frequently have open tickets that I get no response on. The vendor suddenly closes tickets on me...

Nov 2022
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Manager

Service and Support

We receive our money’s worth tenfold with PracticeSuite PM. I can see the difference between the...

Oct 2022
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Manager

Service and Support

Sometimes PracticeSuite’s support comes from another country. Every once in a while, we get someone...

Oct 2022
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Manager

Implementation and Training

We had a dedicated onboarding specialist from PracticeSuite who was and continues to be wonderful. I...

Oct 2022
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Manager

Interfacing and Integration

I wish that PracticeSuite PM would integrate with the system that pulls our patient admission...

Oct 2022
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Manager

Interfacing and Integration

I don’t know what else PracticeSuite offers. What they are giving us now is perfect. Our EMR has...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

We reviewed several different online systems, but we selected PracticeSuite PM because we needed...

Oct 2022
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Director

ROI / Cost

Prior to PracticeSuite PM, we utilized written notes, and it has been much easier to have everything...

Oct 2022
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Director

Relationship

PracticeSuite has been great to work with. Their key strength is that whenever we have a glitch or...

Oct 2022
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Director

Relationship

PracticeSuite is super great at explaining any issues I have. The product has worked flawlessly. My...

Oct 2022
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Director

Implementation and Training

We haven’t trained on anything since we initially got PracticeSuite PM. The training we had at the...

Oct 2022
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Director

Interfacing and Integration

PracticeSuite PM transmits claims and things like that. My clients go right away, and I see that and...

Oct 2022
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Director

Functionality and Upgrades

I like that there are several things in the software that we have to email the vendor about before...

Oct 2022
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Director

Service and Support

PracticeSuite PM has been great. We have had no problems. I have put in a small number of tickets in...

Oct 2022
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Director

ROI / Cost

We used to pay a lot more for an offering that did not give us any kind of results. PracticeSuite PM...

Oct 2022
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Director

Relationship

I do get a little pop-up messenger when PracticeSuite is going to work on something or when...

Oct 2022
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Manager

Relationship

I had a new provider come on board, and I needed to get that person added to our PracticeSuite...

Aug 2022
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Manager

Future Outlook

There was a situation where we felt like the vendor was holding us hostage to get us to sign a new...

Aug 2022
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Manager

Functionality and Upgrades

PracticeSuite PM is not a perfect practice management software, but I don’t think there is a perfect...

Aug 2022
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Manager

Implementation and Training

The vendor wanted us to watch videos for training. The training wasn't as good as it could have...

Aug 2022
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Manager

Functionality and Upgrades

It seems like there are not a lot of updates to the product. The vendor will add new functions, but...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

I don’t remember which other vendors and products we looked at, but our EMR vendor recommended...

Aug 2022
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Manager

Lessons Learned

I would tell peers that they will need a lot of training and customer service support with...

Aug 2022
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Manager

Interfacing and Integration

PracticeSuite PM is a viable solution. I like how the system integrates with our EMR, and it is good...

Aug 2022
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Manager

Functionality and Upgrades

The product’s weakness is that there are glitches that make us log out and log back in. Some of the...

Aug 2022
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Manager

Service and Support

I used to have an account manager that I dealt with, but I don’t think that person is around...

Aug 2022
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Director

Service and Support

We have to do too much manual work with PracticeSuite PM. We had some paper claims that we wanted to...

Apr 2022
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Director

Functionality and Upgrades

I need a few improvements to be made in terms of the clearinghouse. Every time anything new is...

Apr 2022
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Director

Interfacing and Integration

We have had a lot of integration issues over the years. Connecting the systems has always been an...

Apr 2022
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Director

ROI / Cost

PracticeSuite nickel-and-dimes. For example, if there is a provider that has just five claims in a...

Apr 2022
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