PracticeSuite PM Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Relationship, Relationship

I have never had PracticeSuite not solve a problem for me when I have called them and put tickets...

Oct 2023
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(0)
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Manager

Value, Value

We are receiving our money’s worth with the PracticeSuite system. It is such an integral part of our...

Oct 2023
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(0)
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Manager

Product, Product

The PracticeSuite system is a fairly simple, easy, and straightforward way to do the billing. We...

Oct 2023
||
(0)
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Manager

Product, Product

I would really like to see whether I could get KPIs in the PracticeSuite system that are based...

Oct 2023
||
(0)
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Manager

Product, Product

One of the issues I have with the PracticeSuite software is that I would like the ability to have...

Oct 2023
||
(0)
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Manager

Product, Product

I have no problem recommending the PracticeSuite system, and I have recommended it to others. The...

Oct 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

I have some questions about the PracticeSuite system's functionality. That isn’t to say the system...

Oct 2023
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(0)
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Director

Relationship

If someone is looking for high volume and extreme growth, PracticeSuite has a hard time helping to...

Aug 2023
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(0)
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Director

Relationship, Product

PracticeSuite has been a good partner so far.

Aug 2023
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(0)
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Director

Value

What PracticeSuite was charging us was extremely outrageous. We decided to move away and have a...

Aug 2023
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(0)
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Director

Product

PracticeSuite will not implement something until it has been well tested. However, every once in a...

Aug 2023
||
(0)
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Director

Relationship

If I ever have a question, our provider representative at PracticeSuite can get on a call...

Aug 2023
||
(0)
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Director

Relationship, Product

The biggest problems for PracticeSuite are their deliveries and their time frame. All things...

Aug 2023
||
(0)
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Director

Relationship

PracticeSuite is not very proactive. I am usually the one contacting them.

Aug 2023
||
(0)
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Director

Product

If somebody has a smaller business that is not all that complicated, then PracticeSuite's product...

Aug 2023
||
(0)
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Director

Relationship, Product

One thing about PracticeSuite is that they take a very long time to do things. Although we are just...

Aug 2023
||
(0)
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Director

Relationship

Every once in a while, the support from PracticeSuite is from India, I get somebody on the phone...

Aug 2023
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(0)
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Director

Relationship

When we first initiated our business with PracticeSuite, we had a project manager that was so...

Aug 2023
||
(0)
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Director

Product

In order to get the information that we need to process a claim, we have to go back to another...

Aug 2023
||
(0)
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Director

Relationship, Product

I have been doing this work for decades and have never seen a company like PracticeSuite. Their...

Aug 2023
||
(0)
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CEO/President

Value

The real issue with PracticeSuite's system is that it feels like it was made for a family practice,...

Jun 2023
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(0)
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CEO/President

Product

A good thing about the system is that it works and does a lot of things. The product is...

Jun 2023
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(0)
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CEO/President

Operations

I don't get enough training on certain parts of the system. For instance, we have never used the...

Jun 2023
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(0)
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CEO/President

Product

I want to use the PracticeSuite portal, but it is hard to use. I have had somebody show me things...

Jun 2023
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(0)
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CEO/President

Product

We get a release post that says a new release has come out and describes what it is. That is good.

Jun 2023
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(0)
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CEO/President

Relationship

We have been with PracticeSuite long enough that I know a bunch of people. It would be nice if I had...

Jun 2023
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(0)
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CEO/President

Product

With the way the system is set up, we can't run individual clinician reports and can't give access...

Jun 2023
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(0)
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Manager

Product

I like PracticeSuite PM’s ease of use and the customizable homepage. I can see a lot of things at a...

Apr 2023
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(0)
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Manager

Product

PracticeSuite PM has its quirks that I have workarounds for. For instance, when I wanted to print a...

Apr 2023
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(0)
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Manager

Relationship

PracticeSuite is good about answering us. It may take them a little while to respond, but they rank...

Apr 2023
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(0)
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Manager

Product

We always have to ask PracticeSuite to do custom reporting for us because we can’t seem to find a...

Apr 2023
||
(0)
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