PracticeSuite PM
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The system is more user friendly than some of the other systems we have used in the past. It makes...
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Functionality and Upgrades
The vendor didn't think the EHR would fit our needs or specialty, so we don't use that. We use...
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Service and Support
The web support is good, and the chat is fine, but the phone support isn't good. I got an email the...
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Functionality and Upgrades
There is still some fine-tuning we have to do within PracticeSuite PM, but we have finally worked...
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Implementation and Training
PracticeSuite has been very good during our implementation; they have been attentive and responsive...
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Functionality and Upgrades
PracticeSuite does not have a very smart or functional product. Things such as the interoffice...
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Relationship
PracticeSuite is a bit lacking in transparency; it is hard to know who to reach out to. We have had...
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Relationship
In the beginning, I was led to believe that we would have an account manager. We have had a...
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Implementation and Training
It would be helpful during the implementation process with PracticeSuite if someone were to go over...
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Implementation and Training
For our training, we get recorded videos of somebody who keeps making mistakes and correcting...
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ROI / Cost
I wish that certain requests were taken into consideration without additional charges. There are...
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Service and Support
I frequently have open tickets that I get no response on. The vendor suddenly closes tickets on me...
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Service and Support
We receive our money’s worth tenfold with PracticeSuite PM. I can see the difference between the...
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Service and Support
Sometimes PracticeSuite’s support comes from another country. Every once in a while, we get someone...
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Implementation and Training
We had a dedicated onboarding specialist from PracticeSuite who was and continues to be wonderful. I...
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Interfacing and Integration
I wish that PracticeSuite PM would integrate with the system that pulls our patient admission...
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Interfacing and Integration
I don’t know what else PracticeSuite offers. What they are giving us now is perfect. Our EMR has...
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Win/Loss - Why they were selected (by current clients)
We reviewed several different online systems, but we selected PracticeSuite PM because we needed...
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ROI / Cost
Prior to PracticeSuite PM, we utilized written notes, and it has been much easier to have everything...
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Relationship
PracticeSuite has been great to work with. Their key strength is that whenever we have a glitch or...
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Relationship
PracticeSuite is super great at explaining any issues I have. The product has worked flawlessly. My...
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Implementation and Training
We haven’t trained on anything since we initially got PracticeSuite PM. The training we had at the...
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Interfacing and Integration
PracticeSuite PM transmits claims and things like that. My clients go right away, and I see that and...
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Functionality and Upgrades
I like that there are several things in the software that we have to email the vendor about before...
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Service and Support
PracticeSuite PM has been great. We have had no problems. I have put in a small number of tickets in...
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ROI / Cost
We used to pay a lot more for an offering that did not give us any kind of results. PracticeSuite PM...
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Relationship
I do get a little pop-up messenger when PracticeSuite is going to work on something or when...
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Relationship
I had a new provider come on board, and I needed to get that person added to our PracticeSuite...
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Future Outlook
There was a situation where we felt like the vendor was holding us hostage to get us to sign a new...
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Functionality and Upgrades
PracticeSuite PM is not a perfect practice management software, but I don’t think there is a perfect...
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Implementation and Training
The vendor wanted us to watch videos for training. The training wasn't as good as it could have...
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Functionality and Upgrades
It seems like there are not a lot of updates to the product. The vendor will add new functions, but...
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Win/Loss - Why they were selected (by current clients)
I don’t remember which other vendors and products we looked at, but our EMR vendor recommended...
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Lessons Learned
I would tell peers that they will need a lot of training and customer service support with...
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Interfacing and Integration
PracticeSuite PM is a viable solution. I like how the system integrates with our EMR, and it is good...
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Functionality and Upgrades
The product’s weakness is that there are glitches that make us log out and log back in. Some of the...
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Service and Support
I used to have an account manager that I dealt with, but I don’t think that person is around...
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Service and Support
We have to do too much manual work with PracticeSuite PM. We had some paper claims that we wanted to...
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Functionality and Upgrades
I need a few improvements to be made in terms of the clearinghouse. Every time anything new is...
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Interfacing and Integration
We have had a lot of integration issues over the years. Connecting the systems has always been an...
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ROI / Cost
PracticeSuite nickel-and-dimes. For example, if there is a provider that has just five claims in a...
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