ERP
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Functionality and Upgrades

The solution is wonderful. It is more user friendly than it used to be because the vendor has made...

Nov 2022
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Director

Service and Support

When it comes to customer support, I have never worked with a vendor that comes close to Premier.

Nov 2022
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CFO

Service and Support

Premier has overstated the deliverables of their product. Their vision of the product is positioned...

Oct 2022
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CFO

Other Observations & Comments

The initial training was done very well. But after the go-live, the vendor wasn't nearly as present...

Oct 2022
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CFO

Relationship

Premier has recently begun meeting with us on a regular basis because we have expressed some of our...

Oct 2022
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Director

Interfacing and Integration

The fundamentals of Premier’s supply chain management solution work well. Premier has integration...

Oct 2022
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Director

Technology

Premier’s overall user interface is dated, but some might say it is a little more than just dated....

Oct 2022
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Director

Sales and Contracting

I never believe what any salesperson says. I think they are usually trying to be honest and put...

Oct 2022
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VP/Other Executive

Other Observations & Comments

We have service-level agreements and performance, and sometimes it takes a long time to recommend a...

Aug 2022
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VP/Other Executive

Technology

I have worked with all of the other systems out there, and Premier's ERP product is superior....

Aug 2022
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VP/Other Executive

Functionality and Upgrades

I have worked with all of the other systems out there, and PremierConnect is superior. Premier is...

Aug 2022
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VP/Other Executive

Service and Support

We have service-level agreements and performance, and sometimes it takes a long time to recommend a...

Aug 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The upgrades with Premier ERP Solution are seamless. They are nonissues for us and are always very...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

The ability to drill down in Premier ERP Solution is excellent. We use a SQL database, and that...

Mar 2022
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VP/Other Executive

Service and Support

Premier's support is excellent. Premier always gives us good attention and very good turnaround...

Mar 2022
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(0)
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VP/Other Executive

Interfacing and Integration

I wish we could import more data from our EHR into Premier ERP Solution. Our EHR vendor works with...

Mar 2022
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Analyst/Coordinator

Service and Support

Premier sends out a notification a week and a half in advance of any update. Everybody gets updated...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Premier keeps up very well. They recently updated their internet capabilities to allow us to use...

Mar 2022
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Analyst/Coordinator

Relationship

When we have a problem and log a case, Premier also looks at what else might be impacted downstream....

Mar 2022
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Analyst/Coordinator

Interfacing and Integration

I have never seen a system that allows me to import, export, and manage the database as powerfully...

Mar 2022
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Analyst/Coordinator

Service and Support

Of all the systems I have had experience with, Premier’s product sets the standard for stability and...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The tool that Premier has for consignment purchase orders doesn't work the way I anticipated it...

Mar 2022
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Analyst/Coordinator

Implementation and Training

We had a significant amount of turnover in one of our teams, so we scheduled a specified training...

Mar 2022
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Manager

Functionality and Upgrades

We use Premier's solution as our budgetary tool. The solution is complex when it comes to reports,...

Feb 2022
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Manager

Functionality and Upgrades

There are some things that Premier has to do on the back end of the system. Premier is very much...

Feb 2022
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Manager

Technology

I think that there are more robust systems than Premier's on the market right now. The main thing...

Feb 2022
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Manager

Functionality and Upgrades

Once users learn the system, it is super simple to use. Users can view and download their income...

Feb 2022
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Manager

Service and Support

Premier's customer service is great, and the vendor definitely keeps their promises. If we have a...

Feb 2022
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CFO

Functionality and Upgrades

Premier has changed owners several times. With the latest Aperek acquisition, I told my contact...

Feb 2022
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CFO

Other Observations & Comments

We don't need a lot of training for Premier’s system, but Premier doesn't offer a lot of training either....

Feb 2022
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