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User Commentary

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Manager

Functionality and Upgrades

We have been mostly happy with Premier and their ERP solution. There have been some headaches with...

Jan 2021
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Manager

Functionality and Upgrades

I know the ERP solution definitely saves time. People are more productive in the sense that they...

Jan 2021
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Manager

Service and Support

It is easy to get in touch with Premier for any questions we have had as we have been using the...

Jan 2021
(0)
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Manager

Service and Support

I feel like Premier has done what they have said. If they have said they were going to do something,...

Jan 2021
(0)
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Manager

Implementation and Training

The initial training from Premier was good. They do make some types of ongoing training available,...

Jan 2021
(0)
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CIO

Other Observations & Comments

GPOs want everything to go through them. We aren't sure that we want to do that, but we are impacted...

Jan 2021
(0)
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CIO

Functionality and Upgrades

Premier has become better at tying their supply chain tools to the GPO side.

Jan 2021
(0)
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CIO

Functionality and Upgrades

The functionality started out being a bit immature, but Premier is pushing it forward. They don't...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Budgeting & Financial Reporting is a top-of-the-line product. It works exactly as the vendor...

Dec 2020
(0)
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VP/Other Executive

Service and Support

When Premier initially bought the product, the customer service level went down, but I feel like the...

Dec 2020
(0)
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VP/Other Executive

Relationship

The advantage that Premier has is that they are healthcare focused. Our previous vendor had their...

Nov 2020
(0)
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VP/Other Executive

Implementation and Training

Premier does a good job on the front end of assessing what we need in order to be successful in an...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Premier tends to do some of their upgrades during closing. In the accounting world, that is not ideal....

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We asked about payroll and HR, and Premier really didn’t have functionality within those areas. But...

Nov 2020
(0)
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VP/Other Executive

Service and Support

We are fairly new to rolling out the system. I wouldn't say that the executives and implementation...

Nov 2020
(0)
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Director

Service and Support

The vendor is good at being proactive. If I identify a problem, the vendor will address it right...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

The system drives tangible outcomes. We rely on it. The product has pretty much given us everything...

Nov 2020
(0)
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Director

Service and Support

The vendor does very well with their ongoing support because the support people are always there....

Nov 2020
(0)
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Director

Relationship

I don't predict that our satisfaction over the next 12 months is going to change with the system....

Nov 2020
(0)
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Director

Functionality and Upgrades

I get everything that I need out of the system, but there are some things I have to manually adjust....

Nov 2020
(0)
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Director

Service and Support

We didn't ask for any help during the COVID-19 crisis. We have had other vendors send us information...

Nov 2020
(0)
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Director

Functionality and Upgrades

The system highly supports our integration goals. We use it in everything. I can't think of a single...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

I am not under the impression that Premier charges for every little thing. They provide a lot of...

Nov 2020
(0)
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Director

Implementation and Training

Premier does seminars, and they have training manuals and videos available. One of the vendor's...

Nov 2020
(0)
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Director

Functionality and Upgrades

The system does work as it was promoted. It provides everything I need. Navigating through the...

Nov 2020
(0)
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Director

Functionality and Upgrades

There are certain things that other vendors are doing that Premier is not doing. We don't have...

Nov 2020
(0)
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Director

Functionality and Upgrades

The system is part of our long-term plans. We have had the system for years. We have explored other...

Nov 2020
(0)
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Director

Lessons Learned

If the decision were up to me, I would purchase the system again for the budgeting piece. I would...

Nov 2020
(0)
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Director

Functionality and Upgrades

The vendor keeps all of their promises. They deliver a decent product, and most of our questions are...

Nov 2020
(0)
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VP/Other Executive

Service and Support

Premier upgrades this product all the time, but I haven't noticed the upgrades. I know that the...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Budgeting & Financial Reporting is very helpful. It has been easy to integrate our management team...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor is connecting their GPO, which is their contract pricing, to their list of items, which...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Premier is doing the best they can. Unfortunately, we don’t have a lot of control over the...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system is not like Amazon's website. But I don’t know that it can be because of the number of...

Jul 2020
(0)
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Manager

Functionality and Upgrades

With inventory management, we requested that the vendor change a certain philosophy. They haven’t...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Outside of enhancement requests, the system does very well in inventory control. The solution has...

Jul 2020
(0)
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Manager

Service and Support

The vendor works very hard to try to make the system better and to balance things out when one...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The system has a lot of controls in it, and in healthcare, that isn't good. The number of controls...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We are putting together a list of suggestions for Premier because we just finished an evaluation for...

Jul 2020
(0)
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Manager

Relationship

Premier went ahead and bought a couple of companies a few years back, and with any acquisition, at...

Jul 2020
(0)
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Manager

Functionality and Upgrades

When we log in to the application, the whole layout is very functional, but it is a little...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Usually, Premier does one release per month where they make changes. They have been working on fixes...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Every time Premier does updates, all sides are updated at once. We are current with all of the...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

There are some enhancements that I would like to see made by Premier. When we started with Premier...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

The support and executive involvement stumbled a little bit with the company acquisition, but...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

The stability of the system suffered because Premier and Aperek merged the hardware, support, and...

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

For the hospital, Premier's system has been very positive. Because of all of the supplies that we...

Jul 2020
(0)
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Analyst/Coordinator

Technology

Our supply chain is the entire reason we love ERP Solution. Premier has some tools out there that we...

Jul 2020
(0)
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CFO

Future Outlook

Due to internal changes, we aren't going to move forward with the vendor. New people have had an...

Jul 2020
(0)
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CFO

Functionality and Upgrades

There are too many new technology things happening that I didn’t ask for, and we see a lot of...

Jul 2020
(0)
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CFO

Service and Support

The support people that we talk to are all fabulous people. I don’t see very many executives, and I...

Jul 2020
(0)
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CFO

Interfacing and Integration

The way we keep track of the COVID-19 expenses has been simple and easy because of ERP Solution. On...

Jul 2020
(0)
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CFO

Functionality and Upgrades

I had a unique situation this year like everybody else. We have a budget, and we have a side budget...

Jul 2020
(0)
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CFO

Functionality and Upgrades

I don’t even notice the upgrades, so they are going well. A while ago, the vendor did an upgrade and...

Jul 2020
(0)
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CFO

Implementation and Training

The trainers are great people. I have had their trainers come on-site instead of me doing the...

Jul 2020
(0)
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CFO

Service and Support

The vendor sends us emails ahead of time about when the system will be down, and they talk about...

Jul 2020
(0)
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Director

Other Observations & Comments

Premier’s system is part of our long-term plans, but I wouldn’t purchase the system again. I was...

Jul 2020
(0)
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Director

Service and Support

We have really had to push the support people when we have had emerging issues. The vendor didn’t...

Jul 2020
(0)
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Director

Technology

Right now, everything is working as it should except for one pain point. The vendor only uses iPads...

Jul 2020
(0)
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Director

Functionality and Upgrades

My people don’t have any complaints about the system. They really like the system. Once they got...

Jul 2020
(0)
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Director

Functionality and Upgrades

During the COVID-19 crisis, we didn’t need to talk to the vendor about anything. The system was...

Jul 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Premier has been very good to us when it comes to avoiding charging for every little thing. We hired...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The ease of use for the accounting team receives the highest score, but the ease of use for the...

Jul 2020
(0)
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 or  to see details.

VP/Other Executive

Future Outlook

In terms of Premier supporting us through COVID-19, we haven't had any outages. We are actually...

Jul 2020
(0)
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VP/Other Executive

Sales and Contracting

Premier could be better at delivering new technology. I have had a couple of conversations about...

Jul 2020
(0)
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VP/Other Executive

Service and Support

Premier's support is great. I haven't talked to my account manager for a long time, but I don't...

Jul 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

I would absolutely recommend Premier. We looked at other software vendors, and their products were a...

Jul 2020
(0)
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VP/Other Executive

Technology

Premier is doing super well. I have worked with several different systems. The systems would be put...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

Our satisfaction might drop slightly in a year from now just because things are changing. I don't...

Jul 2020
(0)
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VP/Other Executive

Service and Support

Premier's support people really do understand what I am talking about and what I need to accomplish...

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I haven't done any training whatsoever since the implementation because the software is so good. The...

Jul 2020
(0)
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CFO

Service and Support

The vendor has been very supportive throughout the COVID-19 crisis. They have been flexible in...

Jul 2020
(0)
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 or  to see details.

CFO

Functionality and Upgrades

There is an ease of implementation and ease of use for the end user with ERP Solution, and those...

Jul 2020
(0)
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 or  to see details.

CFO

Functionality and Upgrades

If I were to make a recommendation on things that Premier could improve upon, it would be to allow...

Jul 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We hate Premier, and their system doesn’t have HR modules. There is no integration with our HR...

May 2020
(0)
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CFO

Functionality and Upgrades

I can generate and manipulate reports in a short time. The reporting is so fast and accurate, and I...

Apr 2020
(0)
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CFO

Service and Support

The support from Premier is excellent. My questions are answered quickly. The staff members are...

Apr 2020
(0)
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CFO

Functionality and Upgrades

ERP Solution is the best software I have ever used in my career. What I like the most about ERP...

Apr 2020
(0)
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CFO

Functionality and Upgrades

The reporting from ERP Solution is excellent. We have so much functionality, and we can get any...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The vendor's supply chain tools are ineffective in getting a view of the supply chain world outside...

Mar 2020
(0)
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Director

Service and Support

When we have questions, we call the specialists, the consultants, the help desk, or whoever is...

Mar 2020
(0)
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Director

Functionality and Upgrades

I would rate the system as excellent. It is user friendly, and the support people are very...

Mar 2020
(0)
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Director

Functionality and Upgrades

Premier updates quite frequently. I don't know whether there is a way to see what version we are...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

Premier avoids charging for everything. The contract is cut and dried, and we have everything that...

Mar 2020
(0)
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Director

Functionality and Upgrades

Some things could be enhanced to improve the system's user-friendliness. For people who use the...

Mar 2020
(0)
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Director

Functionality and Upgrades

I would most definitely buy the Premier system again. The tool is easy to use and really meets all...

Mar 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

The system's ease of use differentiates it from other systems. The Premier product is easier to use...

Mar 2020
(0)
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Director

Other Observations & Comments

I don't know that there is a software company that can keep up with healthcare because companies...

Mar 2020
(0)
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Director

Other Observations & Comments

It is hard to answer whether Premier’s product is part of our long-term plans. We have an accounting...

Feb 2020
(0)
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Director

Interfacing and Integration

I wouldn’t buy Premier’s product again because it doesn’t have the ability to do what we are looking...

Feb 2020
(0)
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Director

Relationship

The executive involvement is a bright spot for Premier. There is one person who I believe is an...

Feb 2020
(0)
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Director

Lessons Learned

It is tough to say whether I would recommend Premier to a peer or friend because my recommendation...

Feb 2020
(0)
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Director

Functionality and Upgrades

The expectations from my organization's C-suite are way different for the future than they have been...

Feb 2020
(0)
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CFO

Implementation and Training

The implementation of ERP Solution was really smooth for the most part. Most of the struggles that...

Feb 2020
(0)
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CFO

Lessons Learned

When it comes to ERP Solution, we have no issues. The system can be a little clunky depending on...

Feb 2020
(0)
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CFO

Technology

There are a couple of systems that we bought from Premier, and my only issue is that even though the...

Feb 2020
(0)
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Director

Functionality and Upgrades

Premier continues to put out upgrades with new features and capabilities, and they have come a long...

Feb 2020
(0)
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Director

Functionality and Upgrades

There could potentially be a little more automation on the administrative side of things than there...

Feb 2020
(0)
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Director

Functionality and Upgrades

The software is great. It is simple to use, and it is not very expensive. We get a lot of value out...

Feb 2020
(0)
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Director

Service and Support

Premier has kept their promises. When I need help, they are there. Putting a ticket in is a pretty...

Feb 2020
(0)
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Director

ROI / Cost (care and feeding)

I don't think that Premier charges for a lot of things other than major upgrades. For the most part,...

Feb 2020
(0)
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Director

Functionality and Upgrades

There are no plans to get rid of the software. When we look at other products in the future, there...

Feb 2020
(0)
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Director

Functionality and Upgrades

The product pretty much does everything we need it to do when it comes to supporting our...

Feb 2020
(0)
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Director

Service and Support

I would give Premier the highest score on the quality and effectiveness of their support. They...

Feb 2020
(0)
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Director

ROI / Cost (care and feeding)

The product can drive tangible outcomes. We probably aren't using the tool to drive those, but that...

Feb 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

If I had to recommend something to a peer, Budgeting & Financial Reporting would be the first...

Feb 2020
(0)
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CIO

Implementation and Training

We went live with Premier's system with no issues. Premier came in and trained every member of our...

Jan 2020
(0)
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CIO

Functionality and Upgrades

Premier specializes in healthcare. Their codes, upgrades, and releases are mapped to the needs of...

Jan 2020
(0)
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CIO

Service and Support

People at our organization love Premier's solution. Normally, I am a vendor killer, but Premier's...

Jan 2020
(0)
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CIO

Interfacing and Integration

I have various interfaces built between all of these different systems. Premier's solution is fully...

Jan 2020
(0)
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