Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Enterprise Resource Planning (ERP) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


ERP Comments
Filtered view: All

KLAS Research Director - Tanya Egbert
Subject Expert

Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Enterprise Resource Planning (ERP) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

As long as the vendor continues on their current path, we should be fine. The vendor is a good...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Premier is proactive. They touch base with me regularly about upgrades. Premier is good.

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like for the product to be part of our long-term plan, but we recently purchased another...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I find the system easy to navigate. Training nonfinancial people on how to use the system is easy....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We ended up going with Premier versus one of the competitors for two reasons: the price and the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Premier is probably part of our long-term plans because moving away would be too big of an effort...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We tried to do a certain type of integration with Premier, and that was probably the hardest work I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Premier's support is okay. We had a good executive team in the beginning, but all of those...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ERP product is intuitive and easy to use. Ease of use is its strength by far. From the minute I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was excellent. The staff was very helpful and knowledgeable. The product went...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can get very robust reports from the product. When a report I need isn't there, I call the support...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been mostly happy with Premier and their ERP solution. There have been some headaches with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know the ERP solution definitely saves time. People are more productive in the sense that they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is easy to get in touch with Premier for any questions we have had as we have been using the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I feel like Premier has done what they have said. If they have said they were going to do something,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The initial training from Premier was good. They do make some types of ongoing training available,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

GPOs want everything to go through them. We aren't sure that we want to do that, but we are impacted...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Premier has become better at tying their supply chain tools to the GPO side.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The functionality started out being a bit immature, but Premier is pushing it forward. They don't...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Budgeting & Financial Reporting is a top-of-the-line product. It works exactly as the vendor...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When Premier initially bought the product, the customer service level went down, but I feel like the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The advantage that Premier has is that they are healthcare focused. Our previous vendor had their...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Premier does a good job on the front end of assessing what we need in order to be successful in an...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Premier tends to do some of their upgrades during closing. In the accounting world, that is not ideal....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We asked about payroll and HR, and Premier really didn’t have functionality within those areas. But...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are fairly new to rolling out the system. I wouldn't say that the executives and implementation...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is good at being proactive. If I identify a problem, the vendor will address it right...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system drives tangible outcomes. We rely on it. The product has pretty much given us everything...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does very well with their ongoing support because the support people are always there....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't predict that our satisfaction over the next 12 months is going to change with the system....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I get everything that I need out of the system, but there are some things I have to manually adjust....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We didn't ask for any help during the COVID-19 crisis. We have had other vendors send us information...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system highly supports our integration goals. We use it in everything. I can't think of a single...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not under the impression that Premier charges for every little thing. They provide a lot of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Premier does seminars, and they have training manuals and videos available. One of the vendor's...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system does work as it was promoted. It provides everything I need. Navigating through the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are certain things that other vendors are doing that Premier is not doing. We don't have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is part of our long-term plans. We have had the system for years. We have explored other...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If the decision were up to me, I would purchase the system again for the budgeting piece. I would...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor keeps all of their promises. They deliver a decent product, and most of our questions are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Premier upgrades this product all the time, but I haven't noticed the upgrades. I know that the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Budgeting & Financial Reporting is very helpful. It has been easy to integrate our management team...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is connecting their GPO, which is their contract pricing, to their list of items, which...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Premier is doing the best they can. Unfortunately, we don’t have a lot of control over the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is not like Amazon's website. But I don’t know that it can be because of the number of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With inventory management, we requested that the vendor change a certain philosophy. They haven’t...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Outside of enhancement requests, the system does very well in inventory control. The solution has...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor works very hard to try to make the system better and to balance things out when one...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has a lot of controls in it, and in healthcare, that isn't good. The number of controls...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are putting together a list of suggestions for Premier because we just finished an evaluation for...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Premier went ahead and bought a couple of companies a few years back, and with any acquisition, at...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we log in to the application, the whole layout is very functional, but it is a little...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Usually, Premier does one release per month where they make changes. They have been working on fixes...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Every time Premier does updates, all sides are updated at once. We are current with all of the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some enhancements that I would like to see made by Premier. When we started with Premier...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support and executive involvement stumbled a little bit with the company acquisition, but...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The stability of the system suffered because Premier and Aperek merged the hardware, support, and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the hospital, Premier's system has been very positive. Because of all of the supplies that we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our supply chain is the entire reason we love ERP Solution. Premier has some tools out there that we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Due to internal changes, we aren't going to move forward with the vendor. New people have had an...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

There are too many new technology things happening that I didn’t ask for, and we see a lot of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The support people that we talk to are all fabulous people. I don’t see very many executives, and I...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The way we keep track of the COVID-19 expenses has been simple and easy because of ERP Solution. On...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I had a unique situation this year like everybody else. We have a budget, and we have a side budget...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I don’t even notice the upgrades, so they are going well. A while ago, the vendor did an upgrade and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The trainers are great people. I have had their trainers come on-site instead of me doing the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The vendor sends us emails ahead of time about when the system will be down, and they talk about...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Premier’s system is part of our long-term plans, but I wouldn’t purchase the system again. I was...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have really had to push the support people when we have had emerging issues. The vendor didn’t...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Right now, everything is working as it should except for one pain point. The vendor only uses iPads...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My people don’t have any complaints about the system. They really like the system. Once they got...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the COVID-19 crisis, we didn’t need to talk to the vendor about anything. The system was...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Premier has been very good to us when it comes to avoiding charging for every little thing. We hired...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The ease of use for the accounting team receives the highest score, but the ease of use for the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of Premier supporting us through COVID-19, we haven't had any outages. We are actually...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Premier could be better at delivering new technology. I have had a couple of conversations about...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Premier's support is great. I haven't talked to my account manager for a long time, but I don't...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would absolutely recommend Premier. We looked at other software vendors, and their products were a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Premier is doing super well. I have worked with several different systems. The systems would be put...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our satisfaction might drop slightly in a year from now just because things are changing. I don't...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Premier's support people really do understand what I am talking about and what I need to accomplish...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I haven't done any training whatsoever since the implementation because the software is so good. The...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The vendor has been very supportive throughout the COVID-19 crisis. They have been flexible in...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

There is an ease of implementation and ease of use for the end user with ERP Solution, and those...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

If I were to make a recommendation on things that Premier could improve upon, it would be to allow...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We hate Premier, and their system doesn’t have HR modules. There is no integration with our HR...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF