ERP Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 10/1/2020 6:26:40 AM and Model.EvProductId = 56957

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Functionality and Upgrades

The vendor is connecting their GPO, which is their contract pricing, to their list of items, which...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Premier is doing the best they can. Unfortunately, we don’t have a lot of control over the...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is not like Amazon's website. But I don’t know that it can be because of the number of...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With inventory management, we requested that the vendor change a certain philosophy. They haven’t...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Outside of enhancement requests, the system does very well in inventory control. The solution has...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor works very hard to try to make the system better and to balance things out when one...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system has a lot of controls in it, and in healthcare, that isn't good. The number of controls...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are putting together a list of suggestions for Premier because we just finished an evaluation for...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

Premier went ahead and bought a couple of companies a few years back, and with any acquisition, at...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we log in to the application, the whole layout is very functional, but it is a little...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Usually, Premier does one release per month where they make changes. They have been working on fixes...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Every time Premier does updates, all sides are updated at once. We are current with all of the...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

There are some enhancements that I would like to see made by Premier. When we started with Premier...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The support and executive involvement stumbled a little bit with the company acquisition, but...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The stability of the system suffered because Premier and Aperek merged the hardware, support, and...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

For the hospital, Premier's system has been very positive. Because of all of the supplies that we...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

Our supply chain is the entire reason we love ERP Solution. Premier has some tools out there that we...

Jul 2020
 Helpful

 or  to see details.

CFO

Future Outlook

Due to internal changes, we aren't going to move forward with the vendor. New people have had an...

Jul 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

There are too many new technology things happening that I didn’t ask for, and we see a lot of...

Jul 2020
 Helpful

 or  to see details.

CFO

Service and Support

The support people that we talk to are all fabulous people. I don’t see very many executives, and I...

Jul 2020
 Helpful

 or  to see details.

CFO

Interfacing and Integration

The way we keep track of the COVID-19 expenses has been simple and easy because of ERP Solution. On...

Jul 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

I had a unique situation this year like everybody else. We have a budget, and we have a side budget...

Jul 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

I don’t even notice the upgrades, so they are going well. A while ago, the vendor did an upgrade and...

Jul 2020
 Helpful

 or  to see details.

CFO

Implementation and Training

The trainers are great people. I have had their trainers come on-site instead of me doing the...

Jul 2020
 Helpful

 or  to see details.

CFO

Service and Support

The vendor sends us emails ahead of time about when the system will be down, and they talk about...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Premier’s system is part of our long-term plans, but I wouldn’t purchase the system again. I was...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

We have really had to push the support people when we have had emerging issues. The vendor didn’t...

Jul 2020
 Helpful

 or  to see details.

Director

Technology

Right now, everything is working as it should except for one pain point. The vendor only uses iPads...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

My people don’t have any complaints about the system. They really like the system. Once they got...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

During the COVID-19 crisis, we didn’t need to talk to the vendor about anything. The system was...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Premier has been very good to us when it comes to avoiding charging for every little thing. We hired...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The ease of use for the accounting team receives the highest score, but the ease of use for the...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

In terms of Premier supporting us through COVID-19, we haven't had any outages. We are actually...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

Premier could be better at delivering new technology. I have had a couple of conversations about...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Premier's support is great. I haven't talked to my account manager for a long time, but I don't...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

I would absolutely recommend Premier. We looked at other software vendors, and their products were a...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

Premier is doing super well. I have worked with several different systems. The systems would be put...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Our satisfaction might drop slightly in a year from now just because things are changing. I don't...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Premier's support people really do understand what I am talking about and what I need to accomplish...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I haven't done any training whatsoever since the implementation because the software is so good. The...

Jul 2020
 Helpful

 or  to see details.

CFO

Service and Support

The vendor has been very supportive throughout the COVID-19 crisis. They have been flexible in...

Jul 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

There is an ease of implementation and ease of use for the end user with ERP Solution, and those...

Jul 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

If I were to make a recommendation on things that Premier could improve upon, it would be to allow...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We hate Premier, and their system doesn’t have HR modules. There is no integration with our HR...

May 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

I can generate and manipulate reports in a short time. The reporting is so fast and accurate, and I...

Apr 2020
 Helpful

 or  to see details.

CFO

Service and Support

The support from Premier is excellent. My questions are answered quickly. The staff members are...

Apr 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

ERP Solution is the best software I have ever used in my career. What I like the most about ERP...

Apr 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

The reporting from ERP Solution is excellent. We have so much functionality, and we can get any...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor's supply chain tools are ineffective in getting a view of the supply chain world outside...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

When we have questions, we call the specialists, the consultants, the help desk, or whoever is...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would rate the system as excellent. It is user friendly, and the support people are very...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Premier updates quite frequently. I don't know whether there is a way to see what version we are...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Premier avoids charging for everything. The contract is cut and dried, and we have everything that...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Some things could be enhanced to improve the system's user-friendliness. For people who use the...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would most definitely buy the Premier system again. The tool is easy to use and really meets all...

Mar 2020
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

The system's ease of use differentiates it from other systems. The Premier product is easier to use...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I don't know that there is a software company that can keep up with healthcare because companies...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

It is hard to answer whether Premier’s product is part of our long-term plans. We have an accounting...

Feb 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I wouldn’t buy Premier’s product again because it doesn’t have the ability to do what we are looking...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

The executive involvement is a bright spot for Premier. There is one person who I believe is an...

Feb 2020
 Helpful

 or  to see details.

Director

Lessons Learned

It is tough to say whether I would recommend Premier to a peer or friend because my recommendation...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The expectations from my organization's C-suite are way different for the future than they have been...

Feb 2020
 Helpful

 or  to see details.

CFO

Implementation and Training

The implementation of ERP Solution was really smooth for the most part. Most of the struggles that...

Feb 2020
 Helpful

 or  to see details.

CFO

Lessons Learned

When it comes to ERP Solution, we have no issues. The system can be a little clunky depending on...

Feb 2020
 Helpful

 or  to see details.

CFO

Technology

There are a couple of systems that we bought from Premier, and my only issue is that even though the...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Premier continues to put out upgrades with new features and capabilities, and they have come a long...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There could potentially be a little more automation on the administrative side of things than there...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The software is great. It is simple to use, and it is not very expensive. We get a lot of value out...

Feb 2020
 Helpful

 or  to see details.

Director

Service and Support

Premier has kept their promises. When I need help, they are there. Putting a ticket in is a pretty...

Feb 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I don't think that Premier charges for a lot of things other than major upgrades. For the most part,...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are no plans to get rid of the software. When we look at other products in the future, there...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product pretty much does everything we need it to do when it comes to supporting our...

Feb 2020
 Helpful

 or  to see details.

Director

Service and Support

I would give Premier the highest score on the quality and effectiveness of their support. They...

Feb 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The product can drive tangible outcomes. We probably aren't using the tool to drive those, but that...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

If I had to recommend something to a peer, Budgeting & Financial Reporting would be the first...

Feb 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

We went live with Premier's system with no issues. Premier came in and trained every member of our...

Jan 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Premier specializes in healthcare. Their codes, upgrades, and releases are mapped to the needs of...

Jan 2020
 Helpful

 or  to see details.

CIO

Service and Support

People at our organization love Premier's solution. Normally, I am a vendor killer, but Premier's...

Jan 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

I have various interfaces built between all of these different systems. Premier's solution is fully...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Premier listened to us and took our feedback. Of course, as the end users, things don’t always...

Jan 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Premier was very flexible with us on cost. Premier might have wanted to charge for different things,...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

We have been able to maximize ERP Solution across our footprint. Premier is still a little behind on...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

We get amazing support from Premier. They are always there for anything we need. Premier always has...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

Premier came back after our go-live as part of their process to make sure that we were maximizing...

Jan 2020
 Helpful

 or  to see details.

Director

Future Outlook

There are some things on Premier's road map that will address our issues as well as issues with...

Jan 2020