ERP
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

The upgrades with Premier ERP Solution are seamless. They are nonissues for us and are always very...

Mar 2022
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VP/Other Executive

The ability to drill down in Premier ERP Solution is excellent. We use a SQL database, and that...

Mar 2022
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VP/Other Executive

Premier's support is excellent. Premier always gives us good attention and very good turnaround...

Mar 2022
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VP/Other Executive

I wish we could import more data from our EHR into Premier ERP Solution. Our EHR vendor works with...

Mar 2022
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Analyst/Coordinator

Premier sends out a notification a week and a half in advance of any update. Everybody gets updated...

Mar 2022
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Analyst/Coordinator

Premier keeps up very well. They recently updated their internet capabilities to allow us to use...

Mar 2022
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Analyst/Coordinator

When we have a problem and log a case, Premier also looks at what else might be impacted downstream....

Mar 2022
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Analyst/Coordinator

I have never seen a system that allows me to import, export, and manage the database as powerfully...

Mar 2022
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Analyst/Coordinator

Of all the systems I have had experience with, Premier’s product sets the standard for stability and...

Mar 2022
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Analyst/Coordinator

The tool that Premier has for consignment purchase orders doesn't work the way I anticipated it...

Mar 2022
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Analyst/Coordinator

We had a significant amount of turnover in one of our teams, so we scheduled a specified training...

Mar 2022
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Manager

We use Premier's solution as our budgetary tool. The solution is complex when it comes to reports,...

Feb 2022
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Manager

There are some things that Premier has to do on the back end of the system. Premier is very much...

Feb 2022
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Manager

I think that there are more robust systems than Premier's on the market right now. The main thing...

Feb 2022
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Manager

Once users learn the system, it is super simple to use. Users can view and download their income...

Feb 2022
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Manager

Premier's customer service is great, and the vendor definitely keeps their promises. If we have a...

Feb 2022
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CFO

Premier has changed owners several times. With the latest Aperek acquisition, I told my contact...

Feb 2022
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CFO

We don't need a lot of training for Premier’s system, but Premier doesn't offer a lot of training either....

Feb 2022
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Analyst/Coordinator

The system is very user friendly and has a great interface. The requisitioning is all electronic, so...

Nov 2021
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Analyst/Coordinator

The upgrades just occur with very little to no downtime on off hours, so we are good there....

Nov 2021
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Analyst/Coordinator

Premier has some executives involved. We have received emails from them apologizing for some things,...

Nov 2021
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Analyst/Coordinator

Premier used to be better in terms of how much their software cost, but now, it probably costs eight...

Nov 2021
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Analyst/Coordinator

We decided we could go back and look at this ERP system, which we had used years ago, because we had...

Nov 2021
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Analyst/Coordinator

The implementation has been a little rough, but that was expected. We did it faster than the normal...

Nov 2021
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Analyst/Coordinator

The training has been adequate. It could have been better. Where Premier missed the boat was not...

Nov 2021
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Analyst/Coordinator

Premier has added a lot of functionality, such as the iPads, the sourcing and contract management,...

Nov 2021
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CFO

The system is working very well. It is way better than our previous system. We are really happy with...

Sep 2021
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CFO

The only downside of the system was the cost accounting. We struggled with that a bit. Premier goes...

Sep 2021
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VP/Other Executive

The solution is user friendly and intuitive. I can get to things in it quickly. That was a huge leap...

Jul 2021
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VP/Other Executive

Our implementation of ERP Solution was the best implementation of any product that I have ever seen,...

Jul 2021
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VP/Other Executive

The solution worked well during the COVID-19 pandemic. The only place that we had a little bit of...

Jul 2021
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VP/Other Executive

We would love to have perpetual inventory in some of our other areas. Those areas can do things in...

Jul 2021
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VP/Other Executive

Now we use this system for all contract management, and we love it. It is intuitive, stores the...

Jul 2021
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VP/Other Executive

If for some reason the support wasn’t there during the approval process, the item got pushed through...

Jul 2021
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VP/Other Executive

Premier is very responsive. They do a lot of education throughout the year. They have user groups....

Jul 2021
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