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KLAS Research Director - Tanya Egbert
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User Commentary

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VP/Other Executive

The solution is user friendly and intuitive. I can get to things in it quickly. That was a huge leap...

Jul 2021
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VP/Other Executive

Our implementation of ERP Solution was the best implementation of any product that I have ever seen,...

Jul 2021
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VP/Other Executive

The solution worked well during the COVID-19 pandemic. The only place that we had a little bit of...

Jul 2021
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VP/Other Executive

We would love to have perpetual inventory in some of our other areas. Those areas can do things in...

Jul 2021
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VP/Other Executive

Now we use this system for all contract management, and we love it. It is intuitive, stores the...

Jul 2021
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VP/Other Executive

If for some reason the support wasn’t there during the approval process, the item got pushed through...

Jul 2021
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VP/Other Executive

Premier is very responsive. They do a lot of education throughout the year. They have user groups....

Jul 2021
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VP/Other Executive

Premier’s solution is not part of our long-term plans; we hate it. It doesn’t meet our needs from a...

May 2021
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VP/Other Executive

Premier has workflow functionality on a limited basis that is coded into the system. The software...

May 2021
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VP/Other Executive

Premier has had fixing advanced reporting on their road map for years, but they have not done...

May 2021
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VP/Other Executive

Our tickets were aging, and the vendor’s support team would often just close our tickets without...

May 2021
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VP/Other Executive

There are no consultants, third parties, or people to hire out there that know anything about...

May 2021
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VP/Other Executive

There are very few integration capabilities with our EMR. What we can do with Premier’s system is...

May 2021
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VP/Other Executive

The vendor doesn’t have good audit reporting and has no plans to improve it in the future. Roles are...

May 2021
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VP/Other Executive

The implementation was very fast, and the vendor did not really help us. We were on our own. The...

May 2021
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VP/Other Executive

As long as the vendor continues on their current path, we should be fine. The vendor is a good...

Feb 2021
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(0)
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Director

Premier is proactive. They touch base with me regularly about upgrades. Premier is good.

Feb 2021
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(0)
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Director

I would like for the product to be part of our long-term plan, but we recently purchased another...

Feb 2021
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Director

I find the system easy to navigate. Training nonfinancial people on how to use the system is easy....

Feb 2021
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CIO

We ended up going with Premier versus one of the competitors for two reasons: the price and the...

Feb 2021
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CIO

Premier is probably part of our long-term plans because moving away would be too big of an effort...

Feb 2021
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CIO

We tried to do a certain type of integration with Premier, and that was probably the hardest work I...

Feb 2021
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(0)
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CIO

Premier's support is okay. We had a good executive team in the beginning, but all of those...

Feb 2021
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(0)
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Director

The ERP product is intuitive and easy to use. Ease of use is its strength by far. From the minute I...

Feb 2021
||
(0)
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Director

The implementation was excellent. The staff was very helpful and knowledgeable. The product went...

Feb 2021
||
(0)
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Director

I can get very robust reports from the product. When a report I need isn't there, I call the support...

Feb 2021
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Manager

We have been mostly happy with Premier and their ERP solution. There have been some headaches with...

Jan 2021
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Manager

I know the ERP solution definitely saves time. People are more productive in the sense that they...

Jan 2021
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(0)
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Manager

It is easy to get in touch with Premier for any questions we have had as we have been using the...

Jan 2021
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(0)
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Manager

I feel like Premier has done what they have said. If they have said they were going to do something,...

Jan 2021
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(0)
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Manager

The initial training from Premier was good. They do make some types of ongoing training available,...

Jan 2021
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(0)
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CIO

GPOs want everything to go through them. We aren't sure that we want to do that, but we are impacted...

Jan 2021
||
(0)
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CIO

Premier has become better at tying their supply chain tools to the GPO side.

Jan 2021
||
(0)
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CIO

The functionality started out being a bit immature, but Premier is pushing it forward. They don't...

Jan 2021
||
(0)
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VP/Other Executive

Budgeting & Financial Reporting is a top-of-the-line product. It works exactly as the vendor...

Dec 2020
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VP/Other Executive

When Premier initially bought the product, the customer service level went down, but I feel like the...

Dec 2020
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VP/Other Executive

The advantage that Premier has is that they are healthcare focused. Our previous vendor had their...

Nov 2020
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VP/Other Executive

Premier does a good job on the front end of assessing what we need in order to be successful in an...

Nov 2020
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(0)
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VP/Other Executive

Premier tends to do some of their upgrades during closing. In the accounting world, that is not ideal....

Nov 2020
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VP/Other Executive

We asked about payroll and HR, and Premier really didn’t have functionality within those areas. But...

Nov 2020
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(0)
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VP/Other Executive

We are fairly new to rolling out the system. I wouldn't say that the executives and implementation...

Nov 2020
||
(0)
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Director

The vendor is good at being proactive. If I identify a problem, the vendor will address it right...

Nov 2020
||
(0)
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Director

The system drives tangible outcomes. We rely on it. The product has pretty much given us everything...

Nov 2020
||
(0)
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Director

The vendor does very well with their ongoing support because the support people are always there....

Nov 2020
||
(0)
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Director

I don't predict that our satisfaction over the next 12 months is going to change with the system....

Nov 2020
||
(0)
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Director

I get everything that I need out of the system, but there are some things I have to manually adjust....

Nov 2020
||
(0)
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Director

We didn't ask for any help during the COVID-19 crisis. We have had other vendors send us information...

Nov 2020
||
(0)
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Director

The system highly supports our integration goals. We use it in everything. I can't think of a single...

Nov 2020
||
(0)
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Director

I am not under the impression that Premier charges for every little thing. They provide a lot of...

Nov 2020
||
(0)
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Director

Premier does seminars, and they have training manuals and videos available. One of the vendor's...

Nov 2020
||
(0)
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Director

The system does work as it was promoted. It provides everything I need. Navigating through the...

Nov 2020
||
(0)
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Director

There are certain things that other vendors are doing that Premier is not doing. We don't have...

Nov 2020
||
(0)
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Director

The system is part of our long-term plans. We have had the system for years. We have explored other...

Nov 2020
||
(0)
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Director

If the decision were up to me, I would purchase the system again for the budgeting piece. I would...

Nov 2020
||
(0)
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Director

The vendor keeps all of their promises. They deliver a decent product, and most of our questions are...

Nov 2020
||
(0)
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VP/Other Executive

Premier upgrades this product all the time, but I haven't noticed the upgrades. I know that the...

Oct 2020
||
(0)
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VP/Other Executive

Budgeting & Financial Reporting is very helpful. It has been easy to integrate our management team...

Oct 2020
||
(0)
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