TheraDoc Pharmacy Assistant
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Jackson Tate
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User Commentary

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Manager

Functionality and Upgrades

TheraDoc Pharmacy Assistant is very customizable, and that is both positive and negative. When we...

Aug 2022
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Manager

Implementation and Training

We had a quick implementation timeline with TheraDoc Pharmacy Assistant. The vendor worked quickly...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The help alerts are not as helpful in giving data because the system is providing incorrect data for...

Jul 2022
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Director

ROI / Cost (care and feeding)

We replaced part of the product’s functionality with another product, and whenever we needed to...

May 2022
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Director

Functionality and Upgrades

The software doesn't allow us to do the antibiotic stewardship activities that are part of our daily...

May 2022
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Director

Functionality and Upgrades

The software allows us to access granular patient-level data on antibiotic orders and antibiotic resistance....

May 2022
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Director

Functionality and Upgrades

The vendor never trained me. Their software is a little less intuitive than I would like. So there...

May 2022
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Director

Other Observations & Comments

Our institution might switch to our EMR's module in the future for ease of communication within...

May 2022
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Director

Relationship

The vendor could be more responsive and could be more flexible with institutional needs.

May 2022
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Manager

Functionality and Upgrades

TheraDoc Pharmacy Assistant offers the ability to do things with one click rather than the multiple...

Apr 2022
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Manager

Implementation and Training

Anytime we want information or to see demonstrations, Premier is more than willing to show us the...

Apr 2022
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Manager

Service and Support

Over the last year, things were changing so quickly with COVID-19, and it was hard to keep up with...

Apr 2022
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Manager

Functionality and Upgrades

TheraDoc Pharmacy Assistant makes reporting so much easier instead of trying to go through multiple...

Apr 2022
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Manager

Functionality and Upgrades

When Premier rolls out new things, such as different designs, having somebody that is in that...

Apr 2022
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Director

Service and Support

There is a bit of complexity in reaching someone from Premier. We send off an email, and the vendor...

Mar 2022
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Manager

Functionality and Upgrades

The system has been sufficient so far, and the vendor is always updating it. They are pretty good at...

Mar 2022
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Manager

Interfacing and Integration

The interoperability within the system around certain areas is very challenging in the way the data...

Mar 2022
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Manager

Functionality and Upgrades

The process of extracting medication-use reports could be made a lot better by the vendor. From...

Mar 2022
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Manager

Implementation and Training

In the beginning, the vendor reached out frequently to see how they could help us, but with...

Mar 2022
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Director

Functionality and Upgrades

The workflow in TheraDoc Pharmacy Assistant is great. We have real-time interfaces. The pharmacists...

Mar 2022
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Director

Functionality and Upgrades

TheraDoc Pharmacy Assistant is very detailed. There are so many medications, and that makes me...

Mar 2022
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Director

Interfacing and Integration

Our staff likes the product, but it would be nice to have a simpler way to access the system. A lot...

Mar 2022
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Director

Functionality and Upgrades

There is a lot of change in monitoring for levels of a certain drug, and the product is a little...

Mar 2022
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Director

Functionality and Upgrades

For what we have, we are satisfied. We always want more, but it has been very positive for the...

Mar 2022
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Director

Relationship

I would tell the vendor to continue the service that they provide to us. We always reach out to...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Overall, we have had a positive experience with TheraDoc Pharmacy Assistant. We use it regularly in...

Mar 2022
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Manager

Relationship

The vendor keeps up on enhancements, and some of the enhancements that they do are lost on me. If we...

Mar 2022
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Manager

Relationship

The vendor proactively reaches out to us to tell us about updates or problems that they might have...

Mar 2022
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Manager

Relationship

We have had the same support person from the vendor for a while. They try to be integral, but I...

Mar 2022
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Manager

Functionality and Upgrades

The biggest problem we have is a lack of customizability. I don't know whether the issue is a...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like the vendor to increase the timeframe for when we can look back on medications in the...

Mar 2022
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Analyst/Coordinator

Other Observations & Comments

It is hard to say whether we would buy this system again. We probably would, but Premier has...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor is trying to come up with some innovative solutions. TheraDoc Pharmacy Assistant is...

Mar 2022
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Analyst/Coordinator

Service and Support

The responsiveness that we see from the vendor's customer service team is sometimes lacking. It can...

Mar 2022
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Director

Functionality and Upgrades

With TheraDoc Pharmacy Assistant, we have more internal tracking options for the intervention work...

Mar 2022
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Director

Interfacing and Integration

Part of our issue with TheraDoc Pharmacy Assistant is that it doesn't really integrate with our EMR....

Mar 2022
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Director

Future Outlook

I am content with TheraDoc Pharmacy Assistant. At this point, there are a few things in the system...

Mar 2022
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Manager

Lessons Learned

I wouldn’t have any problems purchasing this system again. It has treated us well. However, we are...

Mar 2022
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Manager

Functionality and Upgrades

The system has worked well. The interfaces work well, but there is one interface that we don’t have.

Mar 2022
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Manager

Service and Support

I like that Premier has really evolved with the times. They were very supportive during COVID-19 and...

Feb 2022
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Manager

Functionality and Upgrades

We use the reports and interventions a lot to track trends. We like to document how the pharmacy is...

Feb 2022
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Manager

Functionality and Upgrades

The feedback about our most recent update wasn't the best. No one likes change, and people didn't...

Feb 2022
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Manager

Functionality and Upgrades

There is so much information in TheraDoc Pharmacy Assistant, but we can’t always access it the way...

Feb 2022
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Analyst/Coordinator

Service and Support

Premier is falling a bit short on response time with overall IT changes. When we report fairly...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Based on our current needs, I wouldn’t purchase TheraDoc Pharmacy Assistant again. We have outgrown...

Feb 2022
||
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Analyst/Coordinator

Other Observations & Comments

TheraDoc Pharmacy Assistant shows me more things than I need to see. It shows me things that don’t...

Feb 2022
||
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Analyst/Coordinator

Other Observations & Comments

I report problems to our own IT people. If they can’t fix them, they escalate them to the support...

Feb 2022
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Analyst/Coordinator

Lessons Learned

Premier will send emails when there is an upgrade, but everybody in our organization is so busy that...

Feb 2022
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(0)
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Analyst/Coordinator

Implementation and Training

I wish there were more training and that it were more frequent. I initially had to figure the system...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I wish the product were more streamlined. It is for infection prevention, not for pharmacists. We...

Feb 2022
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Manager

Functionality and Upgrades

The system is so huge and does so many things that when we went live with the system, it was really...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

TheraDoc Pharmacy Assistant is very user friendly. We can quickly adjust things that we want to...

Feb 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

Some types of data don't interface in TheraDoc Pharmacy Assistant. The information isn’t available...

Feb 2022
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