TheraDoc Pharmacy Assistant Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 2:12:34 AM and Model.EvProductId = 74013

Commentary Summary

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User Commentary

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Director

Service and Support

The product has quite a few COVID-19 therapies built in that we can look at. The product has done a...

Sep 2020
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Director

Implementation and Training

The vendor does a good job with their initial training, but they don’t do quite as much for their...

Sep 2020
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Director

Functionality and Upgrades

During the COVID-19 crisis, Premier created some custom alerts for COVID-19 patients, but those...

Sep 2020
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Director

Lessons Learned

We use the system in a manner that is quite different from the way a lot of users use it. We have...

Sep 2020
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CMO

Relationship

We already had a relationship with Premier. They are very responsive. In general, we have gotten our...

Sep 2020
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CMO

Interfacing and Integration

Premier's tools are integrated. However, there is still room for the tools to evolve. The tools from...

Sep 2020
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Manager

Service and Support

TheraDoc Pharmacy Assistant has tremendously helped us with COVID-19. The system has helped us...

Sep 2020
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Analyst/Coordinator

Relationship

I love working with Premier's technology. The vendor is great. We usually get together with them...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The application is very steady and stable. We don't have many problems with it now that we are SaaS...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system has given us what we need. Premier was very quick to implement things into their...

Sep 2020
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Manager

Lessons Learned

I wouldn't say the vendor keeps all of their promises. We are still having trouble developing our...

Sep 2020
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Manager

Functionality and Upgrades

The vendor's product development is increasing, so the product is grabbing our attention with...

Sep 2020
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Manager

Lessons Learned

I like TheraDoc Pharmacy Assistant because of the pharmacy assistant module, which is a piece that...

Sep 2020
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VP/Other Executive

Other Observations & Comments

We constantly reevaluate. We would like to move away from a best-in-breed product and toward a more...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The ease of customization is the thing that I like most about the solution. The direct submission...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

I want more data to be flowing into the system. I can’t get that right now. We can’t get entry data...

Apr 2020
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Manager

Functionality and Upgrades

The software fits our needs. We need it for antibiotic utilization. We haven't fully explored the...

Jan 2020
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Manager

Technology

I think the system was an eye-opener for most of our pharmacists. Most of the processes were manual...

Jan 2020
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Manager

Other Observations & Comments

There is nothing disappointing about the system. The most useful part is that we can go down to the...

Jan 2020
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Manager

Functionality and Upgrades

For antibiotic stewardship, the system usually reports two things: the days of certain doses and the...

Jan 2020
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Manager

Technology

Premier's system isn't as real time as we originally hoped it to be. There is a bit of a lag,...

Jan 2020
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Manager

Future Outlook

Some of the interfaces in Premier's system aren't as intuitive as we would like them to be. The...

Jan 2020
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Manager

Relationship

I would like to continue the relationship with Premier and have the level of support we have...

Jan 2020
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Manager

Relationship

We use TheraDoc Pharmacy Assistant as a decision support tool for monitoring our clinical program....

Jan 2020
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Manager

Functionality and Upgrades

Having TheraDoc Pharmacy Assistant makes things completely different because everything we were...

Jan 2020
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Manager

Interfacing and Integration

Sometimes it seems like there are discrepancies between our EMR interface and TheraDoc Pharmacy...

Jan 2020
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Manager

Service and Support

I have never met the Premier executives, but the support staff is always very responsive when we...

Jan 2020
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Director

Functionality and Upgrades

The system was purchased by the medical office, and we kind of got it through serendipity because it...

Jan 2020
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Director

Functionality and Upgrades

Outpatient side isn’t as good. We were told that it would work on the outpatient side, but I have...

Jan 2020
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Director

Interfacing and Integration

We struggle with integration on the outpatient side. I don’t know why there is a struggle. I can’t...

Jan 2020
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Director

Functionality and Upgrades

Premier is very slow at delivering new technology. I want the same functionality that we have on the...

Jan 2020
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Director

Lessons Learned

The system is great if we can get the data entered. I would be very likely to recommend the system...

Jan 2020
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Physician

Functionality and Upgrades

I am interested in a better querying ability within the system, particularly from the antimicrobial...

Jan 2020
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Physician

Service and Support

Follow-up is a major area that TheraDoc could work on not only in terms of ticket closure but also...

Jan 2020
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Physician

Functionality and Upgrades

Whether I recommend the tool would depend on what people have as a baseline and what is already...

Jan 2020
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Physician

Implementation and Training

We are actually not using the pharmacy portion as much as I would like. In terms of documenting...

Jan 2020
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Manager

Functionality and Upgrades

Some of the canned alerts in the system are nice, but they don’t provide me with very specific...

Dec 2019
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Director

Sales and Contracting

A few years ago, we renegotiated our contracts with vendors. Because we hadn't implemented our...

Dec 2019
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Director

Sales and Contracting

The whole process of getting a contract took over a year. And in the time that I have been in my...

Dec 2019
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VP/Other Executive

Interfacing and Integration

Pharmacy Assistant's interface with our other system works really well. The system is an adjunct for...

Nov 2019
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Analyst/Coordinator

Implementation and Training

We had a poor start with our Premier implementation. We had one resource that left in the middle of...

Nov 2019
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Analyst/Coordinator

Service and Support

Premier’s support was better in the beginning. The support is not as good now, but I haven’t had any...

Nov 2019
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Analyst/Coordinator

Technology

Premier tries to incorporate new technologies. We have heard that they may be trying to incorporate...

Nov 2019
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Analyst/Coordinator

Implementation and Training

The user interface is good, but Premier does only one on-site training, which isn’t very intuitive...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

There is a bit of a problem where we can’t technically see tasks that are completed or dismissed. It...

Nov 2019
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Analyst/Coordinator

Technology

It is helpful that we can standardize the system to whatever we want and have those settings be...

Nov 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Premier has actually been getting better at keeping promises. The training has been improving. We...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

The upgrades we get are definitely good. I like that we can do reports on different medications that...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

We will be implementing an enterprise system, so I don't know whether Premier will be a part of our...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Premier doesn't nickel-and-dime us. They work together with us, and they give us credit here and...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

Other clients have more of a need for the system than our company does.

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I haven't had any issues with the system. People have never come to me and said that they don't know...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Premier used to offer an upgrade every three months. The system stays very current.

Nov 2019
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Analyst/Coordinator

Service and Support

I love Premier's support people. They are wonderful, and I have a good rapport with them. I had some...

Nov 2019
 Helpful

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Analyst/Coordinator

Relationship

We had hiccups here and there in the beginning. The road was bumpy because we were learning...

Nov 2019
 Helpful

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Director

Technology

The biggest issue is with the NHSN reporting; there are a lot of glitches with that. We encountered...

Nov 2019
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Director

Interfacing and Integration

The integration was well done. When we first bought the Premier product, we had an old EMR that...

Nov 2019
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Director

Functionality and Upgrades

I like that the tool has a lot of good features. We are happy in terms of tweaking things and using...

Nov 2019
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Director

Functionality and Upgrades

The Premier tool is pretty easy to use, and the training is well done. There are some things that we...

Nov 2019
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Director

Functionality and Upgrades

One thing we always wanted Premier to create was a stewardship dashboard. There is a dashboard...

Nov 2019
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Director

Functionality and Upgrades

We haven’t done the latest upgrade; that has been delayed. We are hoping to get that soon. Overall,...

Nov 2019
 Helpful

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Director

Service and Support

The support from Premier is great. They are excellent. Premier is very quick and very responsive....

Nov 2019
 Helpful

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Director

Functionality and Upgrades

I can use Pharmacy Assistant to quickly look for certain lab results. I can look for patients on a...

Nov 2019
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Director

Service and Support

Premier is proactive. For the most part, Premier lets us know when we have issues or when something...

Nov 2019
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Director

Relationship

All things aside, I haven’t done too much with the Premier executives. But when we met with them for...

Nov 2019
 Helpful

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Director

Other Observations & Comments

I am very happy with Premier's system. Hopefully, the upgrade will help with the NHSN reporting...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

As long as Premier keeps delivering the things that we need in terms of patient safety, stewardship,...

Nov 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

Over the past year or so, there have been some new functionalities that have been added. Maybe I...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The ease of use for this product is great. The product is pretty straightforward. Even without any...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

One of the things that I was really excited about when we installed this product was the data for...

Nov 2019
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Manager

Functionality and Upgrades

The con of using Pharmacy Assistant is that it is a separate system, so it is another place that we...

Nov 2019
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Manager

Functionality and Upgrades

TheraDoc Clinical Surveillance System is good for recognizing the alerts of different monitoring...

Nov 2019
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Manager

Functionality and Upgrades

The products we have from Premier have worked as promoted.

Nov 2019
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Manager

Service and Support

I would rate Premier’s support highly, but I wouldn't give the support the best score because we are...

Nov 2019
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Manager

Service and Support

Premier emails us constantly and keeps up updated on what is coming. Their support staff always...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Premier's system is very easy for our end users to use. Premier is pretty proactive, and they keep...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Our limitations are with our EMR build. Premier has really bridged those product limitations for us....

Nov 2019
 Helpful

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Director

Future Outlook

We are most likely going to move away from TheraDoc and go with our EMR vendor's tool so that we can...

Oct 2019
 Helpful

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Director

Implementation and Training

We do our own internal training, so we don’t feel the need to bring TheraDoc in. They don’t really...

Oct 2019
 Helpful

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Director

Interfacing and Integration

The system supports our integration goals really well; it is great. It is connected right to our lab...

Oct 2019
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Director

Other Observations & Comments

TheraDoc Clinical Surveillance System is not part of our long-term plans, but given the chance, I...

Sep 2019
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Director

Functionality and Upgrades

We send Premier real-time information, and in return, they give us antimicrobial-type information....

Aug 2019
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Director

ROI / Cost (care and feeding)

Our clinicians have been very positive about TheraDoc Clinical Surveillance System. Based on the...

Aug 2019
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VP/Other Executive

Interfacing and Integration

We are continuing to get to where we need to go with Pharmacy Assistant, but there has been more of...

May 2019
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Director

Other Observations & Comments

We are not sure whether Pharmacy Assistant will be part of our long-term plans. Our EMR vendor has...

Apr 2019