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Proofpoint Email Protection Commentary
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Subject Expert
Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Analyst/Coordinator

Relationship

Proofpoint’s customer service is absolutely terrible. The vendor's team keeps saying that anything...

Jan 2026
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(0)
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CISO

Relationship, Product, Value

I like that the system is very reliable. It is as near to 100% as a security tool can be besides...

Dec 2025
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CISO

Product

We layer email security. That is our number-one attack factor. One area for improvement for...

Dec 2025
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(0)
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VP/Other Executive

Operations

The quality of the vendor's free training is phenomenal. The system does exactly what it needs to...

Dec 2025
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VP/Other Executive

Product, Value

The system is right on the money. There are always little tweaks based on versions, workflows, or...

Dec 2025
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VP/Other Executive

Product

Most people don't know everything that the system can do, but they can click a button and get...

Dec 2025
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VP/Other Executive

Value

The vendor listens. They try to know who their competitors are and what is out there. We spend a lot...

Dec 2025
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(0)
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VP/Other Executive

Relationship

Proofpoint has a team of people who we work with and who regularly do updates, changes, and reviews...

Dec 2025
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(0)
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VP/Other Executive

Value

The system's price is going up because the vendor is integrating things, but the vendor's service...

Dec 2025
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VP/Other Executive

Loyalty

The system is doing really well. We are getting to the point where we are moving from three...

Dec 2025
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VP/Other Executive

Culture, Value

The vendor avoids charging for every little thing. They skew changes and things just like every...

Dec 2025
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VP/Other Executive

Relationship, Product

The vendor has shown where they have integrated some back-end things. They are doing AI on the back...

Dec 2025
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VP/Other Executive

Loyalty, Product

We have some protection needs that we are looking at. Those are related to AI and identifying...

Dec 2025
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Director

Product

I like how capable the system is when it comes to detecting threats. Also, the reporting details...

Dec 2025
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Director

Product

Proofpoint Email Protection needs to be updated to a modern-looking page process.

Dec 2025
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Director

Value

Proofpoint Email Protection is priced on the higher end. It is one of the better products out there,...

Dec 2025
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