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Proofpoint Email Protection Commentary
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Subject Expert
Jaren Day
Group Director, Insights
KLAS Group Director, Insights - Jaren Day
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Manager

Part of why I went with Proofpoint is their development and innovation. I know they dump around 20%...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

I'm still building my relationship with Proofpoint. I probably would be more likely to recommend...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

The board of directors and the C-suite feel like Proofpoint is expensive. The Proofpoint system is...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I love the Proofpoint system's email security. We've set up what Proofpoint calls TRAP. If something...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The training was a little bumpy, but Proofpoint has resources for us, and the sales team has worked...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Proofpoint doesn't really have any training. They do help checks, but I don't know that we have ever...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Proofpoint’s customer service is absolutely terrible. The vendor's team keeps saying that anything...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CISO

I like that the system is very reliable. It is as near to 100% as a security tool can be besides...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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CISO

We layer email security. That is our number-one attack factor. One area for improvement for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The quality of the vendor's free training is phenomenal. The system does exactly what it needs to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The system is right on the money. There are always little tweaks based on versions, workflows, or...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

Most people don't know everything that the system can do, but they can click a button and get...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

The vendor listens. They try to know who their competitors are and what is out there. We spend a lot...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Proofpoint has a team of people who we work with and who regularly do updates, changes, and reviews...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The system's price is going up because the vendor is integrating things, but the vendor's service...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

The system is doing really well. We are getting to the point where we are moving from three...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

The vendor avoids charging for every little thing. They skew changes and things just like every...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

The vendor has shown where they have integrated some back-end things. They are doing AI on the back...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We have some protection needs that we are looking at. Those are related to AI and identifying...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I like how capable the system is when it comes to detecting threats. Also, the reporting details...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Proofpoint Email Protection needs to be updated to a modern-looking page process.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Proofpoint Email Protection is priced on the higher end. It is one of the better products out there,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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