OpenTempo Scheduling Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/25/2020 5:50:05 PM and Model.EvProductId = 76190

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Service and Support

I have always been happy with OpenTempo’s support and guidance. They provided help and training to...

Oct 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

My one concern has always been whether the tool can expand to be an enterprise solution. Right now,...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The tool is very easy to use from both scheduler and end-user perspectives, especially with...

Oct 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

I can’t recommend OpenTempo because they don’t exist anymore. OpenTempo is no longer a company;...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We are having huge problems with the OpenTempo tool being able to generate a schedule. Right now,...

Oct 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

I love the fact that OpenTempo’s tool sends data to my phone. The information is accessible in other...

Oct 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

OpenTempo really hasn’t given me anything recently in terms of new technology. However, I really...

Oct 2019
 Helpful

 or  to see details.

Director

Service and Support

OpenTempo did great with training; I don’t have complaints. They do a really great job with support....

Oct 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

OpenTempo does not provide any ongoing training for physician scheduling. In some things, we feel...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Two of our doctors take turns making the schedule, and they haven’t had any complaints regarding the...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

In general, OpenTempo has been pretty good to work with as a company, but they could improve their...

Oct 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We haven’t had any upgrades that I am aware of, but we haven’t really had any new needs.

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Everything is working well for us. We don’t have any problems with the tool. We like the ability to...

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

In the beginning, we thought OpenTempo Insights was something that was included with OpenTempo...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

OpenTempo's training is great. We don't deal with the executives directly, but we haven't had to, so...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

We have made some difficult changes, and OpenTempo has rearranged things and worked with us to make...

Oct 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

OpenTempo was excellent during the implementation. OpenTempo sent a representative to help us. That...

Oct 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

OpenTempo isn't as hands on as they were during our implementation, but that is only because they...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

We have been in complex situations. When any issues have come up, I have gotten answers from...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

OpenTempo is very good about sending out information when there is an update coming out. With the...

Oct 2019
 Helpful

 or  to see details.

Physician

Service and Support

I have been thinking about looking into what other options are available. Somebody just emailed me...

Sep 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

OpenTempo’s system should be able to maintain quality within the rules that we set so that everybody...

Sep 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

When we implemented the system, OpenTempo helped us. If I wanted more training, I could ask for...

Sep 2019
 Helpful

 or  to see details.

Physician

Sales and Contracting

From what I understand, we have a subscription contract. So OpenTempo is not charging for anything...

Aug 2019
 Helpful

 or  to see details.

Physician

Service and Support

When we first bought the tool, OpenTempo did a very poor job of supporting us. Then we raised a...

Aug 2019
 Helpful

 or  to see details.

Physician

Service and Support

A few people are assigned to help my team, and those people are not on the same page all the time....

Aug 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

There is an incredibly steep learning curve with OpenTempo’s tool. I told them that every client...

Aug 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The mobile app could be better. That is the number one improvement that OpenTempo could make. There...

Aug 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

When we put 31 days in for a month, the system displays the month in a 1 x 31 grid, and that...

Aug 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

In terms of new technology, there is really nothing new from OpenTempo. The tool is basically a web...

Aug 2019
 Helpful

 or  to see details.

Physician

Relationship

I have met the head person only once. That was after I was really upset about a lack of service. The...

Aug 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The tool is solidly delivering what I have asked for now that we have been using it for a few years....

Aug 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

OpenTempo should create a glossary. They use terms like schedule periods, roles, and facilities, and...

Aug 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

Right now, I download the schedule as a PDF and send it to all the departments. Every time there is...

Aug 2019
 Helpful

 or  to see details.

Physician

Future Outlook

OpenTempo was recently acquired, and that is a bit of a concern for us. A commitment has been made...

Aug 2019
 Helpful

 or  to see details.

Physician

Other Observations & Comments

OpenTempo's tool is designed mostly for administrative assistants and department managers. I would...

Aug 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

OpenTempo keeps all promises, but like any software firm, they have limitations. They have a way of...

Aug 2019
 Helpful

 or  to see details.

Physician

Sales and Contracting

OpenTempo does not nickel-and-dime. But having said that, we did have a pretty extensive negotiation...

Aug 2019
 Helpful

 or  to see details.

Physician

Relationship

My understanding is that QGenda has purchased OpenTempo. All users got a very generic email saying...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

If a health system were looking for a vendor for scheduling and utilization, I would absolutely...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

OpenTempo Physician Scheduling heavily relies on full integration with EMRs. The vendor tells us...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We really liked OpenTempo's executive involvement. The executives engaged with us.

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The biggest issue with new purchases or new selections is the deployment support. Whether we are...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

OpenTempo has good support. If the support people don't know an answer, they get back to us within...

Aug 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

When OpenTempo has webinars, they pull up a screen I am not familiar with because we don’t utilize...

Aug 2019
 Helpful

 or  to see details.

Manager

Service and Support

I communicate with somebody from OpenTempo on a quarterly basis to review my active staff and to...

Aug 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I want others to understand how to pull clean reports out of the tool. There are certain functions...

Aug 2019
 Helpful

 or  to see details.

Physician

Relationship

OpenTempo checks in on us every once in a while even though we don't have issues, and that is much...

Jul 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I don't think that my satisfaction with OpenTempo will change over the next year. We have had the...

Jul 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

There is no question that OpenTempo always treats us very well. The physician scheduling program is...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

I really can’t think of any times when OpenTempo didn’t keep promises. OpenTempo’s consistency has...

Jul 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

OpenTempo’s pricing was really up front. We have a per-user cost that we pay monthly. I haven’t...

Jul 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

I was around for some of the aftermath of the implementation. I had heard about how OpenTempo did,...

Jul 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

I am really impressed by OpenTempo’s training. They have online tools and classes. The caveat is...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

OpenTempo lives up to what they sell. There hasn't been any kind of disconnect between what I have...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The tool is very user friendly. There is a lot that goes into how it functions and looks, but it is...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The abilities to export, customize reports, and create our own queries are extremely user friendly....

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

The support from OpenTempo is driven and dedicated. Our personal representative tends to get bogged...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

Regarding any kind of question that comes up about data, if I can’t figure out a solution myself, I...

Jul 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Cost was a consideration while we compared different tools, but cost is never an issue in...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

I would purchase the tool again. I have been really impressed with how willing OpenTempo is to work...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

OpenTempo’s customer service stands out. The support people are fantastic. They give prompt...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

OpenTempo Physician Scheduling has never been able to talk with our other systems, and that has made...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

The mobile application that OpenTempo offers has always been kind of weird because it has never been...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Being proactive means anticipating needs, and I wouldn't necessarily say OpenTempo has anticipated...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The institution that we work with uses another vendor's on-call reporting system. I was trying to...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I don't consider myself to be well versed in anything besides OpenTempo Physician Scheduling, so I...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

The last time we signed an agreement with OpenTempo, there were stipulations that made signing a...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

OpenTempo has been pretty flexible with us in terms of charges. I can communicate directly with the...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If we didn't have OpenTempo Physician Scheduling, my job would require more people. Because I have...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Some of the tickets that I have submitted have been open for a while, but I understand that a lot...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have worked with OpenTempo very well. They have helped us lower our bill by readjusting some things....

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

OpenTempo promised us a certain functionality that they were not able to provide in the end. Before...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

With the mobile app, staff members need to take certain steps to swap shifts. If they don't do all...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Before selecting OpenTempo Physician Scheduling, we explored another option. That option was not...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would really like the required second note to go away. In order for a staff member to successfully...

Jul 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

OpenTempo’s support is excellent. The little questions, issues, or concerns we have get addressed...

Jul 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have a long history with OpenTempo. OpenTempo has worked with us over the years to build and...

Jul 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have a little less experience with integration and OpenTempo’s system. I know we are having some...

Jul 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

OpenTempo has kept all the promises they have made. Most of them were contractually spelled out, but...

Jul 2019
 Helpful

 or  to see details.

Manager

Future Outlook

We would most likely not buy the product again. We have a competitor's product in several of our...

Jul 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

The last implementation we went through with OpenTempo was very bumpy. They didn't inform us about...

Jul 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

OpenTempo can't move quickly enough to meet our needs. We have been talking to them about a piece of...

Jul 2019
 Helpful

 or  to see details.

Manager

Lessons Learned

We demanded that we have a weekly meeting with our customer success representative from OpenTempo to...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like to have the ability to text our providers with secure text messaging. That is a...

Jul 2019
 Helpful

 or  to see details.

Manager

Relationship

When something is going very wrong or we aren't getting the traction that we need from customer...

Jul 2019