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User Commentary
Functionality and Upgrades
We did an on-site upgrade, but there were so many issues with the upgrade that we didn't get the...
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Implementation and Training
The last upgrade that we did with the vendor was chaotic. The person in charge of that upgrade was...
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Other Observations & Comments
We have had Quest Diagnostics' software for a long time. I don’t know where Quest Diagnostics'...
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Functionality and Upgrades
Our physicians were very frustrated with how ChartMaxx was set up initially. We tried a few...
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Functionality and Upgrades
ChartMaxx is not meeting our needs, which is to have one complete medical record platform. Our...
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Technology
Quest Diagnostics has not delivered new things under our current contract. The product's new...
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Lessons Learned
I recommend ChartMaxx v.6.2 to my peers who want to use the system purely as an image repository for...
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Technology
ChartMaxx met a need that we had and met it well, but that was years ago. Our needs have evolved....
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Future Outlook
Quest Diagnostics was horribly unprepared. The vendor said they could do what we needed them to do,...
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Service and Support
The vendor's service people always give us the runaround. The vendor is unresponsive, and everything...
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Relationship
We don't want anyone else to use this vendor. I would warn people against the system, and I feel bad...
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Service and Support
We have had to call the Quest Diagnostics executives. We have actually had to escalate to the...
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