Quanum Enterprise Content Solutions (ChartMaxx) Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 6:38:16 PM and Model.EvProductId = 1532

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User Commentary

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Director

Implementation and Training

The vendor has online training, and they have people training on-site.

Mar 2020
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Director

Future Outlook

We are planning to do a major upgrade that is supposed to change the way we do the scanning....

Mar 2020
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Director

Relationship

Our old sales representative was replaced, and our new sales representative is very much involved....

Mar 2020
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Director

Interfacing and Integration

The vendor is very good with the integration piece. We are working with a third-party vendor on the...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I can't complain about the ChartMaxx system. Everybody in my department likes it, and the vendor is...

Oct 2019
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Analyst/Coordinator

Relationship

The vendor is great. They tell everybody about any upgrades that are coming. The vendor is also...

Oct 2019
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Analyst/Coordinator

Relationship

The executive involvement is great. Our previous representative was right on the ball with anything...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

I use the system continually throughout the day. Everything does what I need it to do and gets fixed...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The ChartMaxx product is wonderful. It is set up for us from a medical records perspective. It works...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The product is actually great for medical records. We don't use it in the way we did when we first...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor hasn't nickel-and-dimed us recently. At some point in the past couple of years, they...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The vendor has always done well. When we went through an upgrade, they had somebody on-site...

Oct 2019
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Analyst/Coordinator

Implementation and Training

The vendor does very well. The initial training was tremendous. We went on-site multiple times for...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The ChartMaxx system is wonderful for the medical records department. There are certain things that...

Oct 2019
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Director

Functionality and Upgrades

We recently moved to a new version, and we are still working through the issues. The product is...

Oct 2019
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Director

Functionality and Upgrades

We don’t have a duplication issue. The last issue we had was when things were scanned, they weren’t...

Oct 2019
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Director

Functionality and Upgrades

The vendor has been releasing patches, and we have been loading them. They released a patch for...

Oct 2019
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Director

Functionality and Upgrades

I don’t know whether the issue we are having is tied to the OCR piece. The tool works fine, but we...

Oct 2019
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Director

Functionality and Upgrades

The way the product is designed and built really matches how business is done in the healthcare...

Oct 2019
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Director

Relationship

I have been waiting for a release for several years. We were about to build our own template, but...

Oct 2019
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Director

Interfacing and Integration

Quest Diagnostics is working on integration nonstop. They are good with integration even though they...

May 2019
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Director

Functionality and Upgrades

Right now, a workflow isn’t functioning as quickly as we would like for our volume. That workflow...

May 2019
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Director

Functionality and Upgrades

We are not meeting all of our users’ needs with the system. The users want to do other workflows,...

May 2019
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Director

Future Outlook

Once we get the upgrade and buy all the bells and whistles that Quest Diagnostics has these days, we...

May 2019
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Director

Lessons Learned

I wish I knew what I know now when we started the implementation. Things go better when the vendor...

May 2019
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Director

Functionality and Upgrades

We would like the workflow engine to be enhanced. We want it to run faster and be more powerful....

May 2019
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Director

Functionality and Upgrades

I would like to see an improvement in the product's workflow with our technology and automating...

Mar 2019
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Director

Technology

Quest Diagnostics has the potential to have the technology we want, but they lack in terms of...

Mar 2019
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Director

Implementation and Training

We had a couple of people who helped us train. The training was really more of a validation than a...

Mar 2019
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Director

Service and Support

If we ask for something that might be an organizational need, the vendor meets our need. They...

Mar 2019
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Director

Functionality and Upgrades

Quanum Enterprise Content Solutions is a very good product. The end users find it to be user...

Mar 2019
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Director

Functionality and Upgrades

We can take what we get on paper and input it into Quanum Enterprise Content Solutions pretty quickly....

Mar 2019
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Director

Functionality and Upgrades

Searching for a key term is very difficult. The system won't go and find the form. Quest Diagnostics...

Mar 2019
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Director

Interfacing and Integration

There is seamless integration between Quanum Enterprise Content Solutions and our EHR.

Mar 2019
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CNO

Service and Support

Quest Diagnostics is responsive in terms of support. They have good response times to our tickets....

Mar 2019
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CNO

Technology

Quanum Enterprise Content Solutions does everything we need it to do, but it isn't progressing....

Mar 2019
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CNO

Functionality and Upgrades

The usability of Quanum Enterprise Content Solutions depends on the user. Our registration folks...

Mar 2019
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CNO

Relationship

In the past, the executive involvement from Quest Diagnostics was much higher. But they have changed...

Mar 2019
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CNO

Lessons Learned

Before we had knowledge of other systems, we would have recommended Quanum Enterprise Content...

Mar 2019
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Director

Implementation and Training

When Quest Diagnostics did the upgrade of our system, I wasn’t involved. One of the reasons for that...

Feb 2019
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Director

Functionality and Upgrades

I love Quanum Enterprise Content Solutions. It is easy to work with because it is user friendly. I...

Feb 2019
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Director

Functionality and Upgrades

Quest Diagnostics made a decision for our hospital that I don’t agree with. They took away some...

Feb 2019
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Manager

Other Observations & Comments

Generally, the support from Quest Diagnostics is good. We have sometimes received a little bit of...

Feb 2019
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Manager

Service and Support

Whenever there has been an issue, a ticket has been logged with Quest Diagnostics through their...

Feb 2019
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Manager

Service and Support

Quest Diagnostics usually communicates about updates. They tell us what is coming, what they are...

Feb 2019
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Manager

Service and Support

Quest Diagnostics provides a good service. We have sometimes received some hints of frustration. A...

Feb 2019
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Manager

Functionality and Upgrades

Quest Diagnostics has been fairly reliable in terms of following through and completing the things...

Feb 2019
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Manager

Functionality and Upgrades

In terms of the end users on the chart-completion side, clinicians find the tool to be a little bit...

Feb 2019
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Manager

Functionality and Upgrades

The chart completion aspect is mostly where clinicians find the tool to be cumbersome. Viewing the...

Feb 2019
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Manager

Interfacing and Integration

The tool is challenging because of the dynamic of our organization. We experience some limitations...

Feb 2019
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Manager

ROI / Cost (care and feeding)

Our workflows have kind of been adapted to use the tool, but the tool is very efficient. For...

Feb 2019
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Manager

Lessons Learned

The tool is great. Overall, my experience has been pretty good. If a colleague asked me about the...

Feb 2019
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Manager

Service and Support

It is easy to dig things out of Quanum Enterprise Content Solutions. Also, Quest Diagnostics is one...

Feb 2019
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Manager

Functionality and Upgrades

One weakness is the system is more of a hybrid record. We don't do the documentation there. The...

Feb 2019
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Manager

Functionality and Upgrades

If there were a way for the system to record who scanned documentation into our EMR, that would be...

Feb 2019
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Manager

Lessons Learned

The system is a product worth going after. People should make sure that they do all the proper...

Feb 2019
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CEO/President

Service and Support

We were satisfied with Quest Diagnostics. They had excellent customer service. They were the best....

Feb 2019
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CEO/President

Service and Support

Quest Diagnostics has tried to deliver new technology that meets our needs. They really have worked...

Feb 2019
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CEO/President

Service and Support

Quest Diagnostics' support is phenomenal. They are the most proactive vendor I have ever worked...

Feb 2019
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CEO/President

Service and Support

The Quest Diagnostics people that we work with on workflows, development, upgrades, and similar...

Feb 2019
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CEO/President

Service and Support

Quest Diagnostics really tries to find out what our needs are and what they can do to help. They...

Feb 2019
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CEO/President

Service and Support

The vendor's strength is definitely open communication and 24/7 support at any level. Quest...

Feb 2019
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CEO/President

Functionality and Upgrades

A lot of the things that stand out with Quanum Enterprise Content Solutions have to do with the...

Feb 2019
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CEO/President

Interfacing and Integration

The version we are on with our EMR has a strongly integrated workflow on the clinical side. We have...

Feb 2019
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CEO/President

Lessons Learned

The system has phenomenal workflows. If providers' current EMRs already have certain work...

Feb 2019
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Analyst/Coordinator

Other Observations & Comments

The tool is not integrated with our Epic system here, but it is integrated with Epic systems all...

Feb 2019
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Analyst/Coordinator

Functionality and Upgrades

The tool is easy to use. Our management people are satisfied with the tool, and that is saying...

Feb 2019
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Analyst/Coordinator

Relationship

I have been really impressed with the vendor during our video conferences and when we have talked to...

Feb 2019
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Analyst/Coordinator

Relationship

We are going to transition off of Quanum Enterprise Content Solutions, but as part of that...

Feb 2019
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Analyst/Coordinator

Relationship

The original president of ChartMaxx left the company, and that was too bad because that person was...

Feb 2019
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Analyst/Coordinator

Sales and Contracting

The vendor does not nickel-and-dime. They have their own pricing structure. If we add a new...

Feb 2019
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Analyst/Coordinator

Future Outlook

Because we are transitioning away from the vendor, we haven’t installed updates for a while. The...

Feb 2019
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Analyst/Coordinator

Other Observations & Comments

I don’t really get into the charges, but I know that when we have something that we might need...

Feb 2019
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Analyst/Coordinator

Implementation and Training

I would appreciate any kind of training from Quest Diagnostics that I could sign up for. I don’t...

Feb 2019
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Analyst/Coordinator

Service and Support

Quest Diagnostics has friendly staff members who are willing to help. When something is not quite...

Feb 2019
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Analyst/Coordinator

Service and Support

I would thank Quest Diagnostics for hiring friendly staff members. In the hospital setting,...

Feb 2019
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Analyst/Coordinator

Functionality and Upgrades

I have nothing to compare the tool to, but I am happy with the solution we have right now, so I...

Feb 2019
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Analyst/Coordinator

Functionality and Upgrades

We can get back-end reports, but we would like the pulling process to be more user friendly. We...

Feb 2019
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Analyst/Coordinator

Service and Support

One of the challenges I have had with Quest Diagnostics is on the support side. I called in with a...

Feb 2019
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Director

Other Observations & Comments

Quest Diagnostics is trying very hard to fix some of the issues that we are encountering. At this...

Feb 2019
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Director

Service and Support

Things will be interesting once we go live with the new version of Quanum Enterprise Content...

Feb 2019
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Director

Service and Support

Whenever we experience difficulties, we know that we can reach out to Quest Diagnostics and that...

Feb 2019
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Director

Functionality and Upgrades

We can design our own medical record when we implement Quanum Enterprise Content Solutions. The...

Feb 2019
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Director

Functionality and Upgrades

The front end of Quanum Enterprise Content Solutions is entirely new. The scanning and uploading of...

Feb 2019
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Director

Functionality and Upgrades

Quest Diagnostics’ upgrades haven’t required any major system changes from a user perspective,...

Feb 2019
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Director

Functionality and Upgrades

The PFS and billing piece did not fit into our workflow at all. Quest Diagnostics is working on...

Feb 2019
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Director

Interfacing and Integration

We have an excellent report writer that can take our clinical data and convert it into a report that...

Feb 2019
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