Real Time Medical Systems (Health Systems, ACOs, QIOs) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor is unique in that they value the relationship with their customer. They are so engaged....
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Relationship, Product, Value
Real Time Medical Systems is addressing everything we have asked them to, and they have made some...
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Relationship, Value
We like to save money, so the system is expensive, but Real Time Medical Systems has been very...
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Product, Value
The top benefits we have seen from using Real Time Medical Systems HS are the ability to see patient...
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Product
I don't think there are additional problems other than the fact that the platform is affected by how...
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Loyalty
We are not going to keep Real Time Medical Systems HS in the next few years. We are not replacing it...
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Operations
Real Time Medical Systems did a great job with training. They are always willing to meet separately...
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Product
I would buy Real Time Medical Systems HS again. It is a good product. Real Time Medical Systems has...
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Relationship
Real Time Medical Systems HS is more than just the platform; it is also the services, the folks who...
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Value
We have seen a reduction in the readmission rate from our post–acute care facilities back to the...
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Relationship, Product
Real Time Medical Systems HS doesn't allow us to see all of our post-acute partners. This platform...
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Relationship
There is so much more that Real Time Medical Systems could bring to the table. I have never met any...
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Operations
Real Time Medical Systems could do better with training. If we bring something to their attention,...
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Operations
In the beginning, Real Time Medical Systems told us they were starting to work on an implementation...
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Relationship
Recently, there was an announcement, and apparently, there was just a little alert at the top of the...
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Product
Real Time Medical Systems HS gives us a clear line of sight for clinical information on our...
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Culture, Value
Real Time Medical Systems avoids charging for every little thing. They definitely charge for things,...
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Relationship, Operations
Real Time Medical Systems was very helpful in the onboarding process. And they are very responsive...
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Loyalty, Relationship
We still have some reports that we are missing, but Real Time Medical Systems HS is a lot more...
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Product
Real Time Medical Systems does all the IT integrations with our facilities’ EMR. The only challenge...
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Culture
Real Time Medical Systems does not keep all their promises. When we contracted with Real Time...
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Operations
Real Time Medical Systems gives the opportunity to do training, but there is no true implementation....
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Product, Value
Using Real Time Medical Systems HS, we are actually able to get data reports. A lot of our programs...
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Product, Value
Real Time Medical Systems HS saves us time and money. It always works really well, and we haven't...
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Relationship
The main thing that stands out about the vendor's support is that they provide a single point of...
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Relationship
We have scheduled meetings with the vendor's people. When we have issues, we can send those people...
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Product
We can work with the vendor to modify things in the system and look for things that might be...
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Loyalty, Value
We are looking to identify key pieces of information in a very timely fashion, like when our...
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Value
The system is a very useful too, and its cost is all-inclusive. The system is fairly easy to use...
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Relationship
Real Time Medical Systems is very good with their communication. We give our feedback, and they are...
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Product
Real Time Medical Systems HS alerts us about what is going on with the patients, and we can pull up...
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Product
Real Time Medical Systems HS is a great tool, but for someone new who is starting with the system,...
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Product
There is a delay in getting information from the facility's EHR to Real Time Medical Systems HS....
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Product
The navigation of the solution is very easy. It is set up so that we can have our landing page when...
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Product
Real Time Medical Systems' solution is useful on the clinical side for the nurses and nurse...
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Product
I would like to see more of our clinical staff members use the mobile app for the solution because I...
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Relationship, Operations
Real Time Medical Systems is very good with the trainings. They have regular, ongoing trainings for...
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Relationship, Product
Real Time Medical Systems is very receptive to customer input. The top thing that we want in their...
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Product
The level of integration we have for the solution varies by facility, but anytime there are...
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Loyalty, Value
In my organization, I have access to Real Time Medical Systems HS along with a small number of...
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Relationship, Operations
What stands out about Real Time Medical Systems’ support is the personal connection we have with our...
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Product
For some of the tabs that we have to click on in Real Time Medical Systems HS, it is not immediately...
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Operations, Product
Our contact at the vendor sent us PDF files on navigation tips and tricks that got more in-depth...
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Product
I would buy Real Time Medical Systems HS again because it is a really great platform that provides...
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