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Device Posture Management Commentary
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Subject Expert
Dan Czech
Chief Insights Officer
KLAS Chief Insights Officer - Dan Czech
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CISO

We were using Remedio’s solution for device posture management and we continue to use it for...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CISO

Remedio is expanding into attack surface management. I think they'll probably move into data loss...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

CISO

Training is one of Remedio's weaker areas when it comes to getting you up and running. The tool...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Device Posture Management is really helpful in helping us solidify things. We roll out an image, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have definitely seen outcomes using the solution. The biggest challenge isn't doing new devices;...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We had a white-glove kind of implementation, so our folks had training as we were implementing and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Other products out there will let us know if we don't have something turned on. Device Posture...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

I've been pretty happy with Remedio. The functionality of the solution has been improving and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

I did not have a relationship with Remedio before, but that changed immediately. Now Remedio can...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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