RLDatix R&S Commentary

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RLDatix R&S functions. It works as it's intended to work. There are usability issues, and the...

I haven't had too much of an issue with RLDatix's support team. The staff has always been...

There were a lot of benefits to our old system, including the simplicity and ease of use, and we...

From the user's perspective, the system feels incomplete. Users skip things because they don't...

We're working with the technical team, and we have someone allocated to us from RLDatix to make the...

I've been on some calls with others in our region, and I'm not surprised when I hear a lot of people...

I don't think RLDatix R&S has improved very much. We're still getting reports out, and people are...

We came from a pretty simplified system, and we went to the RLDatix R&S system, and we still haven't...

There are some cool things about the system. The new file page has icons, bubble graphics, images,...

The workflow in RLDatix R&S is not intuitive. There's a certain way a program can be designed so...

The RLDatix system aligns with our goals. It's just a matter of how we can facilitate that. The...

There was some training from RLDatix, but a lot of it involved them telling us to go to the user...

RLDatix provides one tool that all of our hospitals use to manage our risk and safety opportunities...

We are working with RLDatix to try to push for some of the very important elements that are missing...

RLDatix R&S came out of the box, and that was very different from RL6 Solutions. RL6 Solutions was...

We have had some good and bad outcomes from RLDatix R&S. The good outcome is that we have more...

I haven't been shocked by or unaware of additional costs from the vendor. Our CEO indicated in our...

The functionality and services are meeting our needs, but we chose to go with the product as it was...

If we did have questions during training, the trainer would have slowed down and added that extra...

The whole system is a big upgrade from what we were using previously. Getting RLDatix was a result...

RLDatix responds fairly quickly. They're knowledgeable. But their hands are tied when it comes to...

With RLDatix, the ability to export to Power BI easily would be great. I don’t know whether the...

RLDatix’s previous version had a lot more freedom in creating and customizing it to our needs....

I just don't think RLDatix takes clients' needs into consideration the way they did before. With the...

With RLDatix R&S, we are able to create dashboards and reports that we were not able to before, and...

Training for RLDatix R&S is very out of the box, so if there are any questions outside of that...

With RLDatix, I would like clients to have a dedicated team to assist with troubleshooting and...

I would like RLDatix to create a platform that is less focused on acute care and more on our...

The product has helped us become more aligned in being able to see the same information.

We didn't know that this product wouldn't be able to pull in our EHR codes. The last product we had...

Our account person only knows one of RLDatix's solutions. This means they always have to look things...

RLDatix has delivered an ERM module, and it has better reporting and dashboards. By using the...

I like that RLDatix R&S is customizable, but there are still items we would like to customize...

R&S is cloud based. It is hosted by the vendor on the Amazon cloud. There are some very strict...

I have always liked RL6 Solution's way of approaching things, so when they joined Datix, that was a...

The nice thing about R&S is that it takes advantage of all the current ways of doing things. R&S has...

Overall, R&S is a really good product. It has its bumps. We've been there almost from the beginning,...

The goal is always to get more reporting. We're just trying to make it easier for front-line users...

The implementation of R&S was rough, mostly because the vendor had a project manager and process,...

We're really starting to mine the data with RLDatix R&S. Initially, there was a bit of a transition...

One thing that was very helpful with RLDatix’s training was that the trainer recorded all the...

I feel like there's more to come with RLDatix R&S. I don't know that we've utilized it in the way...

Overall, things have been very good with RLDatix. We learn as we go. The system itself is very easy....

We're only using the patient safety and the incident reporting aspect of RLDatix R&S. That is a...

With the dashboards for RLDatix R&S, there were some issues with the data not showing up, so the...

Looking at the dashboards that RLDatix just came up with, I think there were things in there that I...

RLDatix is very good about making sure the charges and paperwork are sent via email.

RLDatix came to us with their patient safety organization (PSO). We didn’t belong to a PSO formally,...

The outcomes we have seen from using RLDatix R&S are better tracking of our risk events and patient...

The continued education from RLDatix for any updates that they have done to the program is valuable....

The tasking option in RLDatix R&S sends tasks to the appropriate managers for sign-offs. They can...

Our RLDatix representative has changed a couple of times, so that’s been a little confusing, but...

The reports in RLDatix R&S are still a pain, but RLDatix is currently working on special reports,...

RLDatix R&S helps us track things, so we’ve been able to more accurately track issues. There are...

There’s a lot to the training for RLDatix R&S. For general staff and managers, what the vendor has...

We have someone assigned to us from RLDatix who responds quickly to us. The training was really good...

We bought RLDatix R&S out of the box, and that was a little different than what we had before...

RLDatix R&S meets our needs, and the vendor's service has been really good. They respond in a timely...

Using RLDatix R&S, we identify, track, and trend events that are occurring throughout the...

RLDatix is one of the best vendors out there. They have Smart Entry, which makes it easier for the...

We do have a point of contact. I'm not sure whether they are a success manager, but they are great....

I wouldn't buy the system again. It's very standardized, but as an industry, we aren't really...

My issue is that because RLDatix R&S is a newer system, there appear to be some bugs that are...

It seems like with RLDatix’s vision, they have a lot of interesting things coming up, but the...

The vendor could improve the timeliness of responses for support tickets and could better keep the...

The vendor has been working on a fix for a certain problem for months, and it was supposed to be...

In general, the support for the easy fixes is good, and I get really quick responses within 24–72 hours....

My only support is through support tickets. I used to be able to reach out to someone who could...

Since moving from RL6 Solutions to RLDatix R&S, we’ve seen outcomes. RLDatix R&S is kind of out of...

I like RLDatix's training program. I know RLDatix is getting better with the different trainings...

There are some things I wish the system had. Some things are simple, like symbols in different...

RLDatix is pretty aligned with our organization’s goals for safety, risk, and compliance. I think we...

We like RLDatix R&S and appreciate how customizable it is. We can customize the forms the way we...

RLDatix R&S has been really nice. We upgraded from an older version, and this version lets us close...

We have a great relationship with RLDatix. They are very knowledgeable about their product. They are...

We had a significant increase in our safety reporting after we went live with RLDatix R&S. It was...

We are really working on becoming a connected healthcare organization so that all of our data is not...

I had a great experience with RLDatix’s implementations because we have a lot of RLDatix products....

We have been transitioning to RLDatix R&S from an old RLDatix solution. We had to go to a brand-new...

I personally would not buy RLDatix R&S again. It is too restricted. I would like to make changes to...

When RLDatix first pitched RLDatix R&S to us, they told us the reports were so much better. They...

What I can say positively is that over time, I have learned how to make the changes I’m allowed to...

We are still learning how to use RLDatix R&S. We are getting the outcomes that we need so that our...

Despite the frustrations, I want to acknowledge the RLDatix staff members who helped us build the...

I think all of the systems we looked at cost way too much money. When we were shopping around, we...

Since we went live, I really haven't talked to anybody at RLDatix. There are no calls to touch base,...

I think RLDatix tried very hard with the implementation. I had some concerns because there were...

RLDatix is either giving email updates or communicating with us. There are a lot of web resources,...

For me, the outcomes from RLDatix R&S are really important. Prior to using RLDatix R&S, we couldn't...

I have recommended RLDatix R&S to several others on the hospital side and on our specialty side. I...

RLDatix R&S gave us an opportunity to give all our employees and everyone within the organization...

The person from RLDatix that we are using for our support is phenomenal. I worked with that...

We have seen an increase in event reporting, and we see that as a positive because in our last...

The vendor doesn’t keep all their promises. We just have some frustrations with putting in support...

There is the base package, and then RLDatix kind of nickel-and-dimes for everything else. For...

I know the system very well because of how highly customized our last system was. I probably had to...

When we went live with the new system, we were told that we would have a free integration with...

I go to the conferences, and I get the emails, and I think that RLDatix’s vision for where the...

We have had some calls and interactions with some of the higher-ups at RLDatix, even though we are a...

The end users are still frustrated with this system, but it is better than the old system for sure....

I have spent hours with our representative, who is great. They have always been responsive, and they...

Because RLDatix R&S is a cloud-based system and is being upgraded monthly, I think it can only get...

Recently, RLDatix added an AI functionality called Smart Entry. They sold it as an AI system that...