RLDatix R&S Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Loyalty, Product
We're really starting to mine the data with RLDatix R&S. Initially, there was a bit of a transition...
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Operations
One thing that was very helpful with RLDatix’s training was that the trainer recorded all the...
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Relationship, Product
I feel like there's more to come with RLDatix R&S. I don't know that we've utilized it in the way...
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Operations, Product
Overall, things have been very good with RLDatix. We learn as we go. The system itself is very easy....
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Loyalty, Product
We're only using the patient safety and the incident reporting aspect of RLDatix R&S. That is a...
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Relationship, Product
With the dashboards for RLDatix R&S, there were some issues with the data not showing up, so the...
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Product
Looking at the dashboards that RLDatix just came up with, I think there were things in there that I...
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Relationship, Product
RLDatix is very good about making sure the charges and paperwork are sent via email.
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Relationship
RLDatix came to us with their patient safety organization (PSO). We didn’t belong to a PSO formally,...
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Product, Value
The outcomes we have seen from using RLDatix R&S are better tracking of our risk events and patient...
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Relationship, Operations
The continued education from RLDatix for any updates that they have done to the program is valuable....
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Product
The tasking option in RLDatix R&S sends tasks to the appropriate managers for sign-offs. They can...
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Relationship
Our RLDatix representative has changed a couple of times, so that’s been a little confusing, but...
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Product
The reports in RLDatix R&S are still a pain, but RLDatix is currently working on special reports,...
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Relationship, Product
RLDatix R&S helps us track things, so we’ve been able to more accurately track issues. There are...
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Operations
There’s a lot to the training for RLDatix R&S. For general staff and managers, what the vendor has...
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Relationship, Operations
We have someone assigned to us from RLDatix who responds quickly to us. The training was really good...
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Product
We bought RLDatix R&S out of the box, and that was a little different than what we had before...
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Loyalty, Relationship, Value
RLDatix R&S meets our needs, and the vendor's service has been really good. They respond in a timely...
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Product
Using RLDatix R&S, we identify, track, and trend events that are occurring throughout the...
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Product
RLDatix is one of the best vendors out there. They have Smart Entry, which makes it easier for the...
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Relationship, Product
We do have a point of contact. I'm not sure whether they are a success manager, but they are great....
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Product
I wouldn't buy the system again. It's very standardized, but as an industry, we aren't really...
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Relationship, Product
My issue is that because RLDatix R&S is a newer system, there appear to be some bugs that are...
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Product
It seems like with RLDatix’s vision, they have a lot of interesting things coming up, but the...
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Relationship, Operations
The vendor could improve the timeliness of responses for support tickets and could better keep the...
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Relationship, Operations
The vendor has been working on a fix for a certain problem for months, and it was supposed to be...
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Relationship
In general, the support for the easy fixes is good, and I get really quick responses within 24–72 hours....
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Relationship
My only support is through support tickets. I used to be able to reach out to someone who could...
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Relationship, Product
Since moving from RL6 Solutions to RLDatix R&S, we’ve seen outcomes. RLDatix R&S is kind of out of...
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Operations
I like RLDatix's training program. I know RLDatix is getting better with the different trainings...
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Product
There are some things I wish the system had. Some things are simple, like symbols in different...
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Loyalty, Relationship, Product
RLDatix is pretty aligned with our organization’s goals for safety, risk, and compliance. I think we...
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Product
We like RLDatix R&S and appreciate how customizable it is. We can customize the forms the way we...
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Product
RLDatix R&S has been really nice. We upgraded from an older version, and this version lets us close...
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Relationship
We have a great relationship with RLDatix. They are very knowledgeable about their product. They are...
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Product, Value
We had a significant increase in our safety reporting after we went live with RLDatix R&S. It was...
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Loyalty
We are really working on becoming a connected healthcare organization so that all of our data is not...
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Operations
I had a great experience with RLDatix’s implementations because we have a lot of RLDatix products....
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Loyalty, Operations
We have been transitioning to RLDatix R&S from an old RLDatix solution. We had to go to a brand-new...
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Product
I personally would not buy RLDatix R&S again. It is too restricted. I would like to make changes to...
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Product
When RLDatix first pitched RLDatix R&S to us, they told us the reports were so much better. They...
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Relationship, Product
What I can say positively is that over time, I have learned how to make the changes I’m allowed to...
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Operations, Product
We are still learning how to use RLDatix R&S. We are getting the outcomes that we need so that our...
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Relationship, Operations
Despite the frustrations, I want to acknowledge the RLDatix staff members who helped us build the...
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Loyalty, Value
I think all of the systems we looked at cost way too much money. When we were shopping around, we...
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Relationship
Since we went live, I really haven't talked to anybody at RLDatix. There are no calls to touch base,...
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Operations
I think RLDatix tried very hard with the implementation. I had some concerns because there were...
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Relationship, Product
RLDatix is either giving email updates or communicating with us. There are a lot of web resources,...
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Product
For me, the outcomes from RLDatix R&S are really important. Prior to using RLDatix R&S, we couldn't...
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Product
I have recommended RLDatix R&S to several others on the hospital side and on our specialty side. I...
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Product, Value
RLDatix R&S gave us an opportunity to give all our employees and everyone within the organization...
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Relationship
The person from RLDatix that we are using for our support is phenomenal. I worked with that...
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Product, Value
We have seen an increase in event reporting, and we see that as a positive because in our last...
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Relationship, Operations
The vendor doesn’t keep all their promises. We just have some frustrations with putting in support...
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Value
There is the base package, and then RLDatix kind of nickel-and-dimes for everything else. For...
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Relationship
I know the system very well because of how highly customized our last system was. I probably had to...
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Loyalty
When we went live with the new system, we were told that we would have a free integration with...
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Loyalty, Relationship, Operations
I go to the conferences, and I get the emails, and I think that RLDatix’s vision for where the...
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Relationship
We have had some calls and interactions with some of the higher-ups at RLDatix, even though we are a...
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Product
The end users are still frustrated with this system, but it is better than the old system for sure....
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Relationship, Operations
I have spent hours with our representative, who is great. They have always been responsive, and they...
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Loyalty
Because RLDatix R&S is a cloud-based system and is being upgraded monthly, I think it can only get...
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Product
Recently, RLDatix added an AI functionality called Smart Entry. They sold it as an AI system that...
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Commentary Summary
Comment Type Breakout