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RPI Consultants LLC ERP Implementation Leadership Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
KLAS Engagement Partner - Steve VanWagenen
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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Director

I've known our salesperson at RPI Consultants for a long time, and that is what really steered me...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

RPI Consultants can deliver. They have great experts on their team. One thing we appreciated is that...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

My team is very happy with RPI Consultants. The outcomes we expected to achieve with RPI Consultants...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

We had some issues with one of RPI Consultants' people. We did not see eye to eye. RPI Consultants...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CIO

We didn't get the right skilled resources from RPI Consultants to help. There were a lot of times...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

One challenge we had right from the beginning with RPI Consultants is that they didn't have the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

The project management from RPI Consultants was terrible. RPI Consultants has some history with our...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I've worked with a lot of account managers across different applications, and in some cases, they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would probably recommend specific consultants or team members from the RPI Consultants team where...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

If I had to choose two pain points for RPI Consultants, they would be on the HR side. We had...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Our expected outcomes with RPI Consultants were to successfully migrate to another system. We...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

There's a lot more to be seen, but I think RPI Consultants understand our business, where we want to...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

RPI Consultants submitted a competitive bid and was flexible during negotiations. Their rates seemed...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Our HR side of the house was very complicated. We spent a lot of long hours working through it, and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The opportunities for improvement for RPI Consultants are on the project management side. We had to...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Our account management contact at RPI Consultants was someone we would escalate issues to on the...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

RPI Consultants' subject matter experts are their strong suit. On the finance side, we had a similar...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The anticipated outcomes from our project with RPI Consultants were to migrate our supply chain and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I was extremely satisfied with our supply chain subject matter expert. They were really exceptional....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

RPI Consulting was helpful in connecting us with other customers who have been successful with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

RPI Consultants' strength is partnering with us. They spend time having conversations and really...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Services
Evaluation Unrated

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Director

A while ago, there was a hiccup during a go-live that RPI Consultants helped us with. They were...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

RPI Consultants has a lot of experts who come in not only from an implementation perspective but...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

RPI Consultants is very knowledgeable about the software. As we were implementing a brand-new...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

RPI Consultants' project management was good. The only area for improvement would be more dedicated...

Comment Tone Negative
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

We expected the outcomes of a successful implementation of check printing for document management...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Communication with RPI Consultants was quicker than with other firms we have worked with, and that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There was a disconnect with RPI Consultants regarding how much time was being spent, and we weren't...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Director

When working with RPI Consultants, we wanted more hands-on help, and I feel like they met our...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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Director

We had a dedicated supply chain resource from RPI Consultants. We worked incredibly closely with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

RPI Consultants has a whole team that was part of their Yoga platform, which is another document...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

RPI Consultants' training software was awesome. The one constraint we had was that we were dependent...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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