RSi Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
I would like to see more dynamic reporting. It would be nice if RSi provided call recordings of a...
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Operations
The one thing that I don't like is that the firm sends invoices weekly. For October, I want the firm...
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Services
As far as RSi’s performance summary is concerned, it is just an Excel file. It would be nice to see...
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Value
If I establish that a patient made a payment and has to be put on a payment plan, I would like to...
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Operations
RSi was really fast to do an implementation at the beginning of the year. We had four vendors that...
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Relationship, Services
I have not had any issues with RSi thus far. They are still relatively new. They have only been...
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Value
RSi collects more money than I think we could get, and we don’t pay them if they don’t collect, so...
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Relationship, Services
When we meet with RSi, we go over things to see how things are going, and whenever I send an email...
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Relationship, Operations
I'm not sure that RSi does anything that I would consider innovative or strategic. Right now, they...
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Relationship, Operations
I have not heard any patient complaints about RSi since we started with them, so I’m very happy with...
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Relationship, Operations
Currently, RSi is helping us work through our transition to a new system. RSi has been very integral...
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Relationship, Operations, Services
Accessibility is the biggest thing I appreciate about RSi’s staff members. The team is invested not...
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Relationship, Services
RSi’s knowledge of our EHR and their willingness to adapt to new technologies drive outcomes. The...
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Relationship, Operations
RSi is very agile in their acceptance of files and working through any changes. They always keep the...
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Relationship, Operations, Services
What I find most valuable about RSi has to do with the customer service advantage and how they...
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Loyalty, Relationship
I really appreciate the firm and would have no problem giving someone a recommendation for RSi. RSi...
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Relationship, Operations
The support of RSi’s on-site caregivers was an issue at one point, but they have added on-site...
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Relationship, Services
I just have glowing things to say about RSi. They are amazing. They are probably the most...
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Loyalty, Relationship, Operations
RSi has been a long-time partner of ours, and we value their ability to adapt their product and...
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Loyalty, Operations, Value
RSi has underperformed compared to another debt collection firm we use, and we are going back out to...
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Services, Value
We want RSi to improve their collections, and everything they try just doesn’t work. I don’t want to...
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Relationship, Operations
I recommend RSi frequently. It would be a smart move for somebody to do business with them. They are...
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Relationship, Operations
I don't really have anything I would ask RSi to improve on. They are doing a phenomenal job on the...
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Relationship, Services
It doesn't matter what we ask; RSi will find a way to get us an answer, even if it doesn't pertain...
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Loyalty, Relationship, Operations
RSi doesn't do anything innovative or strategic that is directly related to our work. However, RSi...
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Relationship, Services
The firm is trying to do some automation. As we all know, we can't always have bodies thrown at...
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Value
RSi has done a really good job. I would go with RSi again. RSi definitely took off running in terms...
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Relationship
I can speak highly of this firm all day long. We have been partners for years. RSi is truly valued...
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Relationship
RSi keeps our team abreast of any changes in the industry. They were the first to make us aware of...
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Services
The population that RSi is getting is basically what our other firm couldn't collect on, so most...
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Relationship
I really don't have an issue with RSi. I look forward to working with them daily. I know everything...
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Relationship
RSi is a great partner. They are very proactive and easy to work with. I consider the way they...
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Relationship
RSi’s upper leadership is very good, but we have had to remove some lower-level staff who haven't...
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Relationship, Value
RSi is phenomenal at customer engagement. They are very willing to adapt to their customers’...
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Relationship, Operations
We have already written off some accounts as uncollectible because we didn't expect to collect...
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Relationship, Operations
Regarding our experience with RSi, I don’t feel that our organization implemented their services...
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Relationship
We are very satisfied with this partnership and would certainly hire RSi for future projects. We...
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Relationship, Services
I like RSi's customer service. When we need something, any firm needs to jump on it. RSi attends to...
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Relationship, Services
Usually, I don't rank many firms at the top of the scale, but given the fact that RSi is doing the...
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Operations, Services
I would like to see RSi improve in other service areas on the revenue cycle side, but I think not...
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Relationship, Services
RSi has helped us with other projects, not only the main business that we hired them for. From time...
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Value
RSi avoids charging for every little thing. The contract stipulates that if they are successful in...
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Relationship, Services, Value
RSi is giving great feedback on why they are turning over the accounts and how they are turning them...
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Operations, Value
I didn't expect RSi to collect very much, but they are collecting a lot more than I expected them...
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Operations, Services
We get reporting from RSi, and I would love to see some better communication in the firm reporting...
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Relationship
RSi Collections was very responsive to a recent complaint. They handled it very swiftly and produced...
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Relationship
I wish there were a bit more involvement from RSi as a firm that provides services to us. We are...
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Relationship
RSi does exceptionally well with their responsiveness. When something occurs or when we need the...
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Relationship, Services
RSi has their typical, run-of-the-mill employee cases and issues that they have to work through just...
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Relationship, Services
Some of the information that we had for the extracted data wasn’t great in the beginning. However,...
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Relationship
RSi has had good communication. We see very quick responses. The firm is very good at retaining...
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Relationship, Services
It is really hard to think of areas of improvement for RSi. They have just been very agile with us,...
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Relationship, Operations
Unfortunately, there have been some team players that RSi has had to reassign or put somewhere else...
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Relationship, Operations
I feel like we have really grown over the last year when it comes to our vision and expectations....
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Loyalty, Relationship
I would tell others looking at RSi that I have actually worked with RSi for more than a decade...
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Relationship
RSi’s leadership definitely gets the highest score. Our point person at RSi is great about...
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Relationship
The biggest thing is that I have dedicated leaders that I can go to at RSi. And when I say leaders,...
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Relationship
The executive sponsor at RSi is extremely engaged and responsive to our needs.
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Relationship
RSi is very like-minded with us regarding automation. They go above and beyond to collaborate with...
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Relationship
I recommend RSi frequently. There is nothing that I have asked for that they have not delivered on....
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Relationship
Things have been going very well with RSi. We have good results and no complaints. RSi is very...
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Relationship, Services
We have been doing business with RSi for a few years, and I don't think I have ever gotten a...
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Relationship
We don't hear from RSi's higher-ups too much. Our needs are met for the most part, but that...
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Operations, Value
RSi is underperforming compared to our extended business office firm. I think we are going to do an...
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Value
RSi is exceeding our expectations; they are actually doing some things that surprise me. They are...
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Relationship, Operations, Services
The firm has a portal that we communicate through. They send us messages all day long. The...
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Loyalty, Relationship, Services
We decided that we would bring on multiple secondary agencies and see whether one would rise to the...
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