RSi Debt Collection Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Relationship, Operations
I'm extremely satisfied with RSi. They are a long-term firm of ours. They have been with us for a...
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Services
The bad thing about RSi is that they are ripe to be bought. They have sold one time, but they kept...
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Relationship, Operations, Services
RSi is very driven by results, and they are very focused on customer service. When it comes to...
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Relationship
RSi is very proactive in reaching out to us in person or via email to see how we are performing....
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Services
RSi has put technology into their ability to know the best option to offer the patient. If a patient...
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Relationship, Services
I would like to see more dynamic reporting. It would be nice if RSi provided call recordings of a...
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Operations
The one thing that I don't like is that the firm sends invoices weekly. For October, I want the firm...
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Services
As far as RSi’s performance summary is concerned, it is just an Excel file. It would be nice to see...
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Value
If I establish that a patient made a payment and has to be put on a payment plan, I would like to...
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Operations
RSi was really fast to do an implementation at the beginning of the year. We had four vendors that...
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Relationship, Services
I have not had any issues with RSi thus far. They are still relatively new. They have only been...
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Value
RSi collects more money than I think we could get, and we don’t pay them if they don’t collect, so...
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Relationship, Services
When we meet with RSi, we go over things to see how things are going, and whenever I send an email...
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Relationship, Operations
I'm not sure that RSi does anything that I would consider innovative or strategic. Right now, they...
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Relationship, Operations
I have not heard any patient complaints about RSi since we started with them, so I’m very happy with...
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Relationship, Operations
Currently, RSi is helping us work through our transition to a new system. RSi has been very integral...
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Relationship, Operations, Services
Accessibility is the biggest thing I appreciate about RSi’s staff members. The team is invested not...
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Relationship, Services
RSi’s knowledge of our EHR and their willingness to adapt to new technologies drive outcomes. The...
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Relationship, Operations
RSi is very agile in their acceptance of files and working through any changes. They always keep the...
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Relationship, Operations, Services
What I find most valuable about RSi has to do with the customer service advantage and how they...
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Loyalty, Relationship
I really appreciate the firm and would have no problem giving someone a recommendation for RSi. RSi...
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Relationship, Operations
The support of RSi’s on-site caregivers was an issue at one point, but they have added on-site...
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Relationship, Services
I just have glowing things to say about RSi. They are amazing. They are probably the most...
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Loyalty, Relationship, Operations
RSi has been a long-time partner of ours, and we value their ability to adapt their product and...
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Loyalty, Operations, Value
RSi has underperformed compared to another debt collection firm we use, and we are going back out to...
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Services, Value
We want RSi to improve their collections, and everything they try just doesn’t work. I don’t want to...
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Relationship, Operations
I recommend RSi frequently. It would be a smart move for somebody to do business with them. They are...
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Relationship, Operations
I don't really have anything I would ask RSi to improve on. They are doing a phenomenal job on the...
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Relationship, Services
It doesn't matter what we ask; RSi will find a way to get us an answer, even if it doesn't pertain...
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Loyalty, Relationship, Operations
RSi doesn't do anything innovative or strategic that is directly related to our work. However, RSi...
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Relationship, Services
The firm is trying to do some automation. As we all know, we can't always have bodies thrown at...
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Value
RSi has done a really good job. I would go with RSi again. RSi definitely took off running in terms...
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Relationship
I can speak highly of this firm all day long. We have been partners for years. RSi is truly valued...
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Relationship
RSi keeps our team abreast of any changes in the industry. They were the first to make us aware of...
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Services
The population that RSi is getting is basically what our other firm couldn't collect on, so most...
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Relationship
I really don't have an issue with RSi. I look forward to working with them daily. I know everything...
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Relationship
RSi is a great partner. They are very proactive and easy to work with. I consider the way they...
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Relationship
RSi’s upper leadership is very good, but we have had to remove some lower-level staff who haven't...
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Relationship, Value
RSi is phenomenal at customer engagement. They are very willing to adapt to their customers’...
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Relationship, Operations
We have already written off some accounts as uncollectible because we didn't expect to collect...
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Relationship, Operations
Regarding our experience with RSi, I don’t feel that our organization implemented their services...
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Relationship
We are very satisfied with this partnership and would certainly hire RSi for future projects. We...
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Commentary Summary
Comment Type Breakout