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Sectra PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Loyalty, Relationship

We are looking for different kinds of AI support. Sectra doesn’t develop much of that themself, and...

Dec 2025
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Director

Product, Value

When we worked with film, it was more expensive compared to today’s situation. It is much cheaper to...

Dec 2025
||
(0)
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Physician

Relationship

Sectra keeps their promises; they don’t forget. Some vendors think that if something doesn't get...

Oct 2025
||
(0)
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Physician

Relationship, Operations

Sectra has a train-the-trainer system, and it is good. They do what they should do. They go through...

Oct 2025
||
(0)
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Physician

Value

In the majority of cases, Sectra solves our problem or fulfills our wishes without any cost, but it...

Oct 2025
||
(0)
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Physician

Product

We have so many integrations with the solution, and they work fine. There is no problem. We have an...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

We have a good solution, but we pay for it. However, we don't have the hassle of a system not...

Oct 2025
||
(0)
 Thank you  Helpful

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Physician

Loyalty, Operations, Product

We have implemented some new features and optimized the system for our region, and that has gone...

Oct 2025
||
(0)
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Physician

Loyalty

I would choose Sectra PACS again because it is the best option for our needs. We know of a lot of...

Oct 2025
||
(0)
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Director

Loyalty

Sectra is a pretty good vendor. I don't foresee that my satisfaction will change in any way in the...

Aug 2025
||
(0)
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 or  to see details.

Manager

Relationship, Product

In our hospital, we have had 100% uptime with Sectra PACS over the years that we have used it. We...

Jul 2025
||
(0)
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Manager

Culture, Relationship

We have had some tough dialogue with Sectra in recent years because our organizations haven't always...

Jun 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

Sectra often offers e-learning in their portal. I know that core users often ask for personal...

Jun 2025
||
(0)
 Thank you  Helpful

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Manager

Product

This year, we have had a couple of major incidents with Sectra PACS. That takes their score down....

Jun 2025
||
(0)
 Thank you  Helpful

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Manager

Product

We have integrated with Sectra PACS. I think the new technology in Sectra PACS is much better now...

Jun 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

The vendor's support is much better now than it was years ago. I think Sectra understands us better....

Jun 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

Sectra has a lot of customers now, and they have many commitments that affect deliveries. Sometimes,...

Jun 2025
||
(0)
 Thank you  Helpful

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Physician

Product

Sectra made some slight adjustments to the way the imaging protocols for mammographies work in the...

May 2025
||
(0)
 Thank you  Helpful

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Physician

Loyalty

Sectra PACS is a very good program. I see no reason to change to anything else. I haven't seen a...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

When I have had problems with Sectra, I have sent an email to a higher-up, and they have forwarded...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Over the years, Sectra's systems have been filled with a lot of useful new functions, like using...

May 2025
||
(0)
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Analyst/Coordinator

Relationship

The support is very strong with Sectra. We can call them, or we can have tickets on their platform....

Apr 2025
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Value

Sectra has a CFO who likes to bill, so Sectra charges for everything. There have also been some...

Apr 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

Our experiences with Sectra have been quite good. How the PACS should work is communicated well....

Apr 2025
||
(0)
 Thank you  Helpful

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Director

Relationship

The vendor could improve our experience by giving us a faster and more direct way to get in touch...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

Sectra offers a wide range of functionality and applications and drives continued development. The...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

The vendor could improve our customer experience by keeping stipulated time frames and not moving...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

The vendor's biggest opportunities for product improvement are moving more functions to a...

Apr 2025
||
(0)
 Thank you  Helpful

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Director

Value

The biggest opportunity for improvement is the vendor making their products more affordable.

Apr 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

The service is stable, and the downtime is short.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunity the vendor has for product improvement would be to bring in more AI...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

The system's biggest strengths are its ease of use, simplicity, and capture width. It is a robust...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Operations, Product

There was supposed to be a follow-up after one of our Sectra PACS upgrades because our hardware was...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty

Sectra PACS is integrated with our electronic patient journal. That integration is good because...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

Sectra has good control when it comes to charging, but if they can charge us for something, they...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

We are discussing moving to the cloud right now because it seems like Sectra is very eager to sell...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have one direct contact at Sectra who I can email, and that person responds on SMS. They give very...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Sectra PACS is part of our long-term plans because there is no other option. I would absolutely love...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have some issues and needs that the vendor hasn't met. There was an issue where we would import...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor's training for our upgrade was very good. We did a presentation, and Sectra also did...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had a good year with Sectra. We managed to complete an upgrade that had been a bit complicated...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I can say only positive things about Sectra. We can do a lot with the system. We have various small...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A few years ago, Sectra would have scored a few points lower on support, but they have listened to...

Apr 2025
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sectra PACS could handle some objects much better than it does today. Secra knows what they have to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are very happy that we have Sectra PACS. Sectra is a great company with great support and a great...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Over the next year, I would like Sectra to look at a system solution so that we can send an exam to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Sometimes, Sectra wants to charge for a solution that they have, but with most things in our...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

In our region, we have a new journal system, and with every exam that we do in the journal system,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Sectra could make some changes around DevOps to improve our experience. Sectra's applications and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Sectra could improve the smart orchestration in the solution. They could also work on quantifying...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

With the continued growth of Sectra, the vendor needs to make sure to retain their excellent...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Sectra PACS is not the cheapest solution, but it definitely has the highest value for money. It is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Sectra could improve our customer experience by lowering the price of Sectra PACS.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Sectra's biggest strengths are their good support and the fact that their people speak our language.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The things that I like the most about the product are that it has great potential and that it offers...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Sectra has a very good product. They have a deep understanding about the workflow that we perform...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We had an absolute disaster when we went up to the newest version of Sectra PACS; that was not well...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Sectra does integrations fairly well, but they are growing quite quickly every year, and that means...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Sectra has a better product baseline than I have ever seen anyone else have, but Sectra also has...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is a bit of a curse for a company as innovative as Sectra that when they come up with a new...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The fact that Sectra is becoming a very big company is good in some parts because that gives them...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The value proposition for Sectra Amplifier Services is interesting, but it is also very immature. Of...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The core flow workflows in Sectra PACS work very well. Sectra’s absolute strength is that they have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Secta could improve the AI and display protocols in their PACS. Also, they could have a structured...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Sectra PACS is a good reliable product, and the GUI is easy to use.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

To account for our country’s specific needs, vendors need to know how we work in our hospitals....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Sectra plans their upgrades very well. They have a team that helps our team, so we plan everything...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Sectra usually comes here for training when we do an upgrade to help us on-site. They offer online...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If there is a problem, Sectra is always very fast to take care of it. Sectra often contacts us when...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Sectra PACS is a very big and complex system. Sectra offers a lot of new technology, but we haven't...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sometimes Sectra’s support takes longer than expected. I usually want to get an answer very fast....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

If we had to make the choice again, we would buy the solution again. In our country, buying...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that Sectra PACS has smooth upgrades for both patching and full system upgrades.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sectra's biggest opportunity would be to integrate Sectra PACS to Sectra IDS7.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sectra's biggest strengths are their drive to meet our needs and the support from their service desk...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Adding a new ology application is Sectra's opportunity to improve the product. They could also lower...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Reliability is Sectra's greatest strength and what we like most about their product.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We need to see the development of a better overview in terms of bookings and changes in daily operations....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We work closely with Sectra's sales, service, and R&D areas. We are very happy so far. We like the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We recently installed Sectra's connectivity hub. It will be a replacement for a local server that we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We don't use support from Sectra much for the projects we are doing. Sectra is not as proactive as...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

One of the things that has changed with Sectra is that with Sectra One, everything was included, but...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sectra needs to improve the development of speech recognition, hanging protocols, AI solutions, and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What I like about Sectra PACS is that overall, it is a good product, has a large market, and is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Sectra has better collaboration and better understands our needs than our previous PACS vendor did....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The workflows we use are very smooth with Sectra PACS. Coming from our previous solution, we have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

The integrations from Sectra PACS to other systems are pretty smooth and work fine. We have a lot of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Sectra could probably be better at being proactive. When they have some new functionality, they ask...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Product

Sectra PACS could be better for nuclear medicine. It is a good viewer for presentations at a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

We think the system looks nice, but it is an interactive process as Sectra gets feedback from all...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

We can see what is on the vendor’s road map, and usually we say that stuff is good and what we need....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

I would buy Sectra PACS again. I think for our needs, I think there is no better system on the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship

We are very close to the Sectra teams. If I want to talk to them, I ask to call them, and they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Value

Sometimes we would like to have a change, but if it wasn't detailed and specified in the contract,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Sectra will only promise what they can live up to, and they will say whether something is not...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Value

We had major problems with the stability of our previous PACS product, so we motivated our clinical...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product is very intuitive. I think that one of the best things about Sectra PACS is the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Value

There is a mechanism that archives images on the VNA. Sectra promised us that they had this...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sectra PACS is very good and very stable. If I look at downtime and length of downtime, it is all...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The strengths of Sectra PACS are its performance, user-friendliness, intuitiveness, and nice layout.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The biggest opportunity for Sectra to improve Sectra PACS would be by having Sectra RIS integrated...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

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