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Sectra PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Analyst/Coordinator

Relationship

We have had some good conversations with Sectra about their lack of support, and they acknowledge...

Jan 2026
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Analyst/Coordinator

Loyalty

We moved to a new version of Sectra's system, and that version came with some improvements to the...

Jan 2026
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Director

Loyalty, Relationship

We are looking for different kinds of AI support. Sectra doesn’t develop much of that themself, and...

Dec 2025
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Director

Product, Value

When we worked with film, it was more expensive compared to today’s situation. It is much cheaper to...

Dec 2025
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Physician

Relationship

Sectra keeps their promises; they don’t forget. Some vendors think that if something doesn't get...

Oct 2025
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Physician

Relationship, Operations

Sectra has a train-the-trainer system, and it is good. They do what they should do. They go through...

Oct 2025
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(0)
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Physician

Value

In the majority of cases, Sectra solves our problem or fulfills our wishes without any cost, but it...

Oct 2025
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Physician

Product

We have so many integrations with the solution, and they work fine. There is no problem. We have an...

Oct 2025
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(0)
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Physician

Value

We have a good solution, but we pay for it. However, we don't have the hassle of a system not...

Oct 2025
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(0)
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Physician

Loyalty, Operations, Product

We have implemented some new features and optimized the system for our region, and that has gone...

Oct 2025
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(0)
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Physician

Loyalty

I would choose Sectra PACS again because it is the best option for our needs. We know of a lot of...

Oct 2025
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(0)
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Director

Loyalty

Sectra is a pretty good vendor. I don't foresee that my satisfaction will change in any way in the...

Aug 2025
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(0)
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Manager

Relationship, Product

In our hospital, we have had 100% uptime with Sectra PACS over the years that we have used it. We...

Jul 2025
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Manager

Culture, Relationship

We have had some tough dialogue with Sectra in recent years because our organizations haven't always...

Jun 2025
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Manager

Relationship, Operations

Sectra often offers e-learning in their portal. I know that core users often ask for personal...

Jun 2025
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Manager

Product

This year, we have had a couple of major incidents with Sectra PACS. That takes their score down....

Jun 2025
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(0)
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Manager

Product

We have integrated with Sectra PACS. I think the new technology in Sectra PACS is much better now...

Jun 2025
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(0)
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Manager

Relationship

The vendor's support is much better now than it was years ago. I think Sectra understands us better....

Jun 2025
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(0)
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Manager

Relationship

Sectra has a lot of customers now, and they have many commitments that affect deliveries. Sometimes,...

Jun 2025
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(0)
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Physician

Product

Sectra made some slight adjustments to the way the imaging protocols for mammographies work in the...

May 2025
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(0)
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Physician

Loyalty

Sectra PACS is a very good program. I see no reason to change to anything else. I haven't seen a...

May 2025
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(0)
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Physician

Loyalty, Relationship

When I have had problems with Sectra, I have sent an email to a higher-up, and they have forwarded...

May 2025
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(0)
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Physician

Loyalty, Product

Over the years, Sectra's systems have been filled with a lot of useful new functions, like using...

May 2025
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Analyst/Coordinator

Relationship

The support is very strong with Sectra. We can call them, or we can have tickets on their platform....

Apr 2025
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(0)
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Analyst/Coordinator

Culture, Value

Sectra has a CFO who likes to bill, so Sectra charges for everything. There have also been some...

Apr 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

Our experiences with Sectra have been quite good. How the PACS should work is communicated well....

Apr 2025
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(0)
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Director

Relationship

The vendor could improve our experience by giving us a faster and more direct way to get in touch...

Apr 2025
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(0)
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Manager

Product

Sectra offers a wide range of functionality and applications and drives continued development. The...

Apr 2025
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(0)
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Manager

Relationship

The vendor could improve our customer experience by keeping stipulated time frames and not moving...

Apr 2025
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(0)
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Manager

Product

The vendor's biggest opportunities for product improvement are moving more functions to a...

Apr 2025
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(0)
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Director

Value

The biggest opportunity for improvement is the vendor making their products more affordable.

Apr 2025
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(0)
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Director

Relationship, Product

The service is stable, and the downtime is short.

Apr 2025
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(0)
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Manager

Product

The biggest opportunity the vendor has for product improvement would be to bring in more AI...

Apr 2025
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(0)
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Manager

Product

The system's biggest strengths are its ease of use, simplicity, and capture width. It is a robust...

Apr 2025
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(0)
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Manager

Culture, Relationship, Operations, Product

There was supposed to be a follow-up after one of our Sectra PACS upgrades because our hardware was...

Apr 2025
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Manager

Loyalty

Sectra PACS is integrated with our electronic patient journal. That integration is good because...

Apr 2025
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(0)
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Manager

Culture, Value

Sectra has good control when it comes to charging, but if they can charge us for something, they...

Apr 2025
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(0)
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Manager

Culture, Loyalty

We are discussing moving to the cloud right now because it seems like Sectra is very eager to sell...

Apr 2025
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(0)
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Manager

Relationship

I have one direct contact at Sectra who I can email, and that person responds on SMS. They give very...

Apr 2025
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(0)
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Manager

Loyalty

Sectra PACS is part of our long-term plans because there is no other option. I would absolutely love...

Apr 2025
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(0)
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Manager

Relationship, Product

We have some issues and needs that the vendor hasn't met. There was an issue where we would import...

Apr 2025
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(0)
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Manager

Operations

The vendor's training for our upgrade was very good. We did a presentation, and Sectra also did...

Apr 2025
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(0)
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Manager

Operations

We had a good year with Sectra. We managed to complete an upgrade that had been a bit complicated...

Apr 2025
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(0)
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Manager

Operations

I can say only positive things about Sectra. We can do a lot with the system. We have various small...

Apr 2025
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(0)
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Manager

Relationship

A few years ago, Sectra would have scored a few points lower on support, but they have listened to...

Apr 2025
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(0)
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Manager

Product

Sectra PACS could handle some objects much better than it does today. Secra knows what they have to...

Apr 2025
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(0)
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Manager

Relationship

We are very happy that we have Sectra PACS. Sectra is a great company with great support and a great...

Apr 2025
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(0)
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Manager

Loyalty, Relationship

Over the next year, I would like Sectra to look at a system solution so that we can send an exam to...

Apr 2025
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(0)
 Thank you  Helpful

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Manager

Culture, Value

Sometimes, Sectra wants to charge for a solution that they have, but with most things in our...

Apr 2025
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(0)
 Thank you  Helpful

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Manager

Relationship, Product

In our region, we have a new journal system, and with every exam that we do in the journal system,...

Apr 2025
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Sectra could make some changes around DevOps to improve our experience. Sectra's applications and...

Apr 2025
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(0)
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Physician

Product

Sectra could improve the smart orchestration in the solution. They could also work on quantifying...

Apr 2025
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(0)
 Thank you  Helpful

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Physician

Relationship

With the continued growth of Sectra, the vendor needs to make sure to retain their excellent...

Apr 2025
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(0)
 Thank you  Helpful

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Physician

Value

Sectra PACS is not the cheapest solution, but it definitely has the highest value for money. It is...

Apr 2025
||
(0)
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VP/Other Executive

Relationship

Sectra could improve our customer experience by lowering the price of Sectra PACS.

Apr 2025
||
(0)
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VP/Other Executive

Relationship

Sectra's biggest strengths are their good support and the fact that their people speak our language.

Apr 2025
||
(0)
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VP/Other Executive

Product

The things that I like the most about the product are that it has great potential and that it offers...

Apr 2025
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(0)
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Manager

Value

Sectra has a very good product. They have a deep understanding about the workflow that we perform...

Apr 2025
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(0)
 Thank you  Helpful

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Manager

Relationship, Operations

We had an absolute disaster when we went up to the newest version of Sectra PACS; that was not well...

Apr 2025
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(0)
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Manager

Relationship, Product

Sectra does integrations fairly well, but they are growing quite quickly every year, and that means...

Apr 2025
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(0)
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Manager

Loyalty, Relationship

Sectra has a better product baseline than I have ever seen anyone else have, but Sectra also has...

Apr 2025
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(0)
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Manager

Relationship

It is a bit of a curse for a company as innovative as Sectra that when they come up with a new...

Apr 2025
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(0)
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Manager

Loyalty, Relationship

The fact that Sectra is becoming a very big company is good in some parts because that gives them...

Apr 2025
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(0)
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Manager

Value

The value proposition for Sectra Amplifier Services is interesting, but it is also very immature. Of...

Apr 2025
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(0)
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Manager

Relationship, Product

The core flow workflows in Sectra PACS work very well. Sectra’s absolute strength is that they have...

Apr 2025
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(0)
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Analyst/Coordinator

Product

Secta could improve the AI and display protocols in their PACS. Also, they could have a structured...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

Sectra PACS is a good reliable product, and the GUI is easy to use.

Apr 2025
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Product

To account for our country’s specific needs, vendors need to know how we work in our hospitals....

Apr 2025
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(0)
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Analyst/Coordinator

Operations, Product

Sectra plans their upgrades very well. They have a team that helps our team, so we plan everything...

Apr 2025
||
(0)
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Analyst/Coordinator

Operations

Sectra usually comes here for training when we do an upgrade to help us on-site. They offer online...

Apr 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

If there is a problem, Sectra is always very fast to take care of it. Sectra often contacts us when...

Apr 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

Sectra PACS is a very big and complex system. Sectra offers a lot of new technology, but we haven't...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Sometimes Sectra’s support takes longer than expected. I usually want to get an answer very fast....

Apr 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty

If we had to make the choice again, we would buy the solution again. In our country, buying...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

I like that Sectra PACS has smooth upgrades for both patching and full system upgrades.

Mar 2025
||
(0)
 Thank you  Helpful

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Manager

Product

Sectra's biggest opportunity would be to integrate Sectra PACS to Sectra IDS7.

Mar 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

Sectra's biggest strengths are their drive to meet our needs and the support from their service desk...

Mar 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Value

Adding a new ology application is Sectra's opportunity to improve the product. They could also lower...

Mar 2025
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Reliability is Sectra's greatest strength and what we like most about their product.

Mar 2025
||
(0)
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Director

Product

We need to see the development of a better overview in terms of bookings and changes in daily operations....

Mar 2025
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(0)
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Director

Culture

We work closely with Sectra's sales, service, and R&D areas. We are very happy so far. We like the...

Mar 2025
||
(0)
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