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Sectra PACS (Global) Commentary
Filtered view: (Northern Europe)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

Sectra says that if we give them something, they can install it, but they always install the new...

Comment Tone Negative
Pillars Culture, Relationship, Operations
Evaluation Unrated

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Manager

For the basic functionality of the solution, Sectra PACS keeps the hospital running, but it’s just...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Our struggles with Sectra are not new. This isn't new behavior. It's behavior that started many...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I would not buy Sectra PACS again. If Sectra were the last PACS vendor on earth, I would continue to...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

Sectra's biggest strengths are the product stability and ease of use.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I do some projects with Sectra, and the charges are always different than what they offer. They are...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

Sectra's solution capabilities are very good.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The radiologists are very happy with Sectra PACS. Our support team is less happy. My likelihood to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Sectra has a very tight, good implementation strategy, but it is fixed. We cannot change anything....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We have a lot of different channels to communicate with Sectra, like team meetings to discuss...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

There’s a lot of innovation with Sectra, and there are a lot of different channels for that. For...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Sectra has a full portfolio on their site where we can watch tutorials, attend webinars, and access...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We had some technical issues where we assumed we had redundancy, but it did not quite work that way....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

I like a lot of the functions in Sectra PACS. I set up my system to suit my needs, and that works...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

A system like Sectra PACS has a lot of options for scheduling appointments and payments, and it has...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

At first, the training was not so good, but that was not Sectra’s fault. That was due to our local...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Sectra has very good support. What I like most about the product is that it is easy to use and that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

It takes far too long to get work orders resolved. There is a constant lack of resources in our...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

New versions of the solution often contain bugs and issues; better testing is needed before anything...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

What I like most about the product is that it is dummyproof.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The vendor’s greatest strengths are consistent development and cutting-edge technology.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The biggest opportunity for product improvement is in AI.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The vendor’s biggest strengths are their people and their innovation.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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What I like most about the product is its functionality and stability.

Comment Tone Positive
Pillars Product
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The biggest opportunities for product improvement are more automated, self-adjusting hanging...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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The vendor’s biggest strengths are the product's functionality and user-friendliness. We also like...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I would like to have a training for hospital engineers on Sectra PACS.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Sometimes I want Sectra to be a little quicker. Occasionally, I have to call them and tell them that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have everything we need for the daily work. Sectra PACS is easy to use, and because almost...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Things with Sectra PACS are very good. We have to buy a new RIS and a new PACS soon. We hope we can...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

I think Sectra can help us a lot to get AI because they will handle the paperwork and safety...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Sectra PACS is very expensive, but we know what we pay for. Sectra shows us everything that is good....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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An opportunity for improvement is expanded embedded audit visualisation tools for regulatory...

Comment Tone Negative
Pillars Product
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Sectra is forward leaning in imaging technologies and continuously develops and improves their...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Sectra has trouble getting qualified staff members. The people who work there are very good, but it...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We are happy with Sectra. We can always call them if there is a problem, and we don’t have to put in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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The vendor's support for image management outside of radiology is still relatively immature. Sectra...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Sectra's strength is their strong presence and deep knowledge of healthcare in our region. I like...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

There are a few different things that stand out about Sectra compared to the competition. Sectra is...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Manager

I try to keep an eye on the rest of the market, and Sectra is quite forward leaning in where they...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

The offer that Sectra brings to the table for AI is that if we are not very used to handling AI,...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

I like Sectra. They have a good solution. But if they increase their prices, then I will choose...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

We want Sectra to deliver on their part of the project to move the entire region to a comprehensive,...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Sectra is a good development partner. Back in the day, Sectra was a small, local company, and now...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Sectra is very active in new innovations, and they really try to make a product that is very good...

Comment Tone Positive
Pillars Relationship, Product
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Manager

When Sectra PACS has an update, Sectra makes sure someone is available when we go live with that...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Sectra could have better follow-up regarding the requested system changes in terms of whether...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Sectra listens to their customers, takes on all problems, and is very committed to resolving them....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

As a system administrator, I am primarily satisfied with the technical modernizations and how the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Sectra's biggest opportunities for improvement include AI solutions and the ability to keep up speed...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Ongoing product adjustment in close cooperation with users is Sectra's biggest strength. I like that...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

What I like most about the product is that it is a clear system, so it is easy to see what we need...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The biggest opportunities for product improvement are in the display protocol, which works poorly,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have Sectra cloud partners, so they host all our services and interfaces. We save money by moving...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We need interfaces between hospitals so that we can send exams and receive reports. We want a...

Comment Tone Negative
Pillars Product
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Manager

Sectra could provide more digital training programs, and the application specialists could offer...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

In general, things are very good with Sectra. The system is working well, and my users have a good...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We have seen other PACS solutions, and Sectra PACS is the best system. Over the years that we have...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Sectra's biggest strengths are their personal approach and the availability of skilled technicians...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Sectra's biggest opportunities to improve Sectra PACS include AI integration in reporting, with the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

One change Sectra could make to improve the customer experience with Sectra PACS would be to make...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

What I like most about Sectra PACS is its well-organized layout. While it has a few minor flaws, it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The thing that I like the most about the product is its flexibility. That positively impacts my...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

To improve the customer experience, the vendor could add more advanced image processing...

Comment Tone Negative
Pillars Relationship, Product, Value
Evaluation Unrated

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Manager

Sectra's biggest opportunities for product improvement are in sharing more detailed updates and...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Manager

Sectra's biggest strengths are their system's uptime and their account managers' availability.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We are still struggling with archive issues that create a significant amount of extra work each day....

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

Sectra's biggest strength is their people. Their application specialist, who provides significant...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Sectra's biggest opportunities to improve Sectra PACS include adding the ability to remove...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

It is difficult to choose one or two specific changes we would want, because there are many issues....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have had some good conversations with Sectra about their lack of support, and they acknowledge...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We moved to a new version of Sectra's system, and that version came with some improvements to the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We are looking for different kinds of AI support. Sectra doesn’t develop much of that themself, and...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

When we worked with film, it was more expensive compared to today’s situation. It is much cheaper to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Sectra keeps their promises; they don’t forget. Some vendors think that if something doesn't get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Sectra has a train-the-trainer system, and it is good. They do what they should do. They go through...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Physician

In the majority of cases, Sectra solves our problem or fulfills our wishes without any cost, but it...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Physician

We have so many integrations with the solution, and they work fine. There is no problem. We have an...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We have a good solution, but we pay for it. However, we don't have the hassle of a system not...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

We have implemented some new features and optimized the system for our region, and that has gone...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Physician

I would choose Sectra PACS again because it is the best option for our needs. We know of a lot of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Sectra is a pretty good vendor. I don't foresee that my satisfaction will change in any way in the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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