Sectra PACS (Global) Commentary
Filtered view: (Europe - Northern Europe)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship, Product
In our hospital, we have had 100% uptime with Sectra PACS over the years that we have used it. We...
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Culture, Relationship
We have had some tough dialogue with Sectra in recent years because our organizations haven't always...
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Relationship, Operations
Sectra often offers e-learning in their portal. I know that core users often ask for personal...
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Product
This year, we have had a couple of major incidents with Sectra PACS. That takes their score down....
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Product
We have integrated with Sectra PACS. I think the new technology in Sectra PACS is much better now...
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Relationship
The vendor's support is much better now than it was years ago. I think Sectra understands us better....
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Relationship
Sectra has a lot of customers now, and they have many commitments that affect deliveries. Sometimes,...
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Product
Sectra made some slight adjustments to the way the imaging protocols for mammographies work in the...
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Loyalty
Sectra PACS is a very good program. I see no reason to change to anything else. I haven't seen a...
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Loyalty, Relationship
When I have had problems with Sectra, I have sent an email to a higher-up, and they have forwarded...
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Loyalty, Product
Over the years, Sectra's systems have been filled with a lot of useful new functions, like using...
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Relationship
The support is very strong with Sectra. We can call them, or we can have tickets on their platform....
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Culture, Value
Sectra has a CFO who likes to bill, so Sectra charges for everything. There have also been some...
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Loyalty, Product
Our experiences with Sectra have been quite good. How the PACS should work is communicated well....
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Relationship
The vendor could improve our experience by giving us a faster and more direct way to get in touch...
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Product
Sectra offers a wide range of functionality and applications and drives continued development. The...
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Relationship
The vendor could improve our customer experience by keeping stipulated time frames and not moving...
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Product
The vendor's biggest opportunities for product improvement are moving more functions to a...
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Value
The biggest opportunity for improvement is the vendor making their products more affordable.
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Relationship, Product
The service is stable, and the downtime is short.
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Product
The biggest opportunity the vendor has for product improvement would be to bring in more AI...
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Product
The system's biggest strengths are its ease of use, simplicity, and capture width. It is a robust...
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Culture, Relationship, Operations, Product
There was supposed to be a follow-up after one of our Sectra PACS upgrades because our hardware was...
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Loyalty
Sectra PACS is integrated with our electronic patient journal. That integration is good because...
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Culture, Value
Sectra has good control when it comes to charging, but if they can charge us for something, they...
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Culture, Loyalty
We are discussing moving to the cloud right now because it seems like Sectra is very eager to sell...
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Relationship
I have one direct contact at Sectra who I can email, and that person responds on SMS. They give very...
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Loyalty
Sectra PACS is part of our long-term plans because there is no other option. I would absolutely love...
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Relationship, Product
We have some issues and needs that the vendor hasn't met. There was an issue where we would import...
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Operations
The vendor's training for our upgrade was very good. We did a presentation, and Sectra also did...
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Operations
We had a good year with Sectra. We managed to complete an upgrade that had been a bit complicated...
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Operations
I can say only positive things about Sectra. We can do a lot with the system. We have various small...
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Relationship
A few years ago, Sectra would have scored a few points lower on support, but they have listened to...
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Product
Sectra PACS could handle some objects much better than it does today. Secra knows what they have to...
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Relationship
We are very happy that we have Sectra PACS. Sectra is a great company with great support and a great...
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Loyalty, Relationship
Over the next year, I would like Sectra to look at a system solution so that we can send an exam to...
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Culture, Value
Sometimes, Sectra wants to charge for a solution that they have, but with most things in our...
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Relationship, Product
In our region, we have a new journal system, and with every exam that we do in the journal system,...
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Relationship, Product
Sectra could make some changes around DevOps to improve our experience. Sectra's applications and...
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Product
Sectra could improve the smart orchestration in the solution. They could also work on quantifying...
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Relationship
With the continued growth of Sectra, the vendor needs to make sure to retain their excellent...
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Value
Sectra PACS is not the cheapest solution, but it definitely has the highest value for money. It is...
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Relationship
Sectra could improve our customer experience by lowering the price of Sectra PACS.
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Relationship
Sectra's biggest strengths are their good support and the fact that their people speak our language.
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Product
The things that I like the most about the product are that it has great potential and that it offers...
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Value
Sectra has a very good product. They have a deep understanding about the workflow that we perform...
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Relationship, Operations
We had an absolute disaster when we went up to the newest version of Sectra PACS; that was not well...
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Relationship, Product
Sectra does integrations fairly well, but they are growing quite quickly every year, and that means...
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Loyalty, Relationship
Sectra has a better product baseline than I have ever seen anyone else have, but Sectra also has...
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Relationship
It is a bit of a curse for a company as innovative as Sectra that when they come up with a new...
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Loyalty, Relationship
The fact that Sectra is becoming a very big company is good in some parts because that gives them...
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Value
The value proposition for Sectra Amplifier Services is interesting, but it is also very immature. Of...
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Relationship, Product
The core flow workflows in Sectra PACS work very well. Sectra’s absolute strength is that they have...
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Product
Secta could improve the AI and display protocols in their PACS. Also, they could have a structured...
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Product
Sectra PACS is a good reliable product, and the GUI is easy to use.
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Relationship, Product
To account for our country’s specific needs, vendors need to know how we work in our hospitals....
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Operations, Product
Sectra plans their upgrades very well. They have a team that helps our team, so we plan everything...
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Operations
Sectra usually comes here for training when we do an upgrade to help us on-site. They offer online...
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Relationship
If there is a problem, Sectra is always very fast to take care of it. Sectra often contacts us when...
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Operations, Product
Sectra PACS is a very big and complex system. Sectra offers a lot of new technology, but we haven't...
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Relationship
Sometimes Sectra’s support takes longer than expected. I usually want to get an answer very fast....
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Loyalty
If we had to make the choice again, we would buy the solution again. In our country, buying...
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Product
I like that Sectra PACS has smooth upgrades for both patching and full system upgrades.
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Product
Sectra's biggest opportunity would be to integrate Sectra PACS to Sectra IDS7.
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Relationship
Sectra's biggest strengths are their drive to meet our needs and the support from their service desk...
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Relationship, Value
Adding a new ology application is Sectra's opportunity to improve the product. They could also lower...
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Relationship, Product
Reliability is Sectra's greatest strength and what we like most about their product.
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Product
We need to see the development of a better overview in terms of bookings and changes in daily operations....
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Culture
We work closely with Sectra's sales, service, and R&D areas. We are very happy so far. We like the...
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Loyalty
We recently installed Sectra's connectivity hub. It will be a replacement for a local server that we...
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Relationship, Operations
We don't use support from Sectra much for the projects we are doing. Sectra is not as proactive as...
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Culture
One of the things that has changed with Sectra is that with Sectra One, everything was included, but...
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Relationship
Sectra needs to improve the development of speech recognition, hanging protocols, AI solutions, and...
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Product
What I like about Sectra PACS is that overall, it is a good product, has a large market, and is...
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Operations
Sectra has better collaboration and better understands our needs than our previous PACS vendor did....
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Product
The workflows we use are very smooth with Sectra PACS. Coming from our previous solution, we have...
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Operations, Product
The integrations from Sectra PACS to other systems are pretty smooth and work fine. We have a lot of...
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Relationship
Sectra could probably be better at being proactive. When they have some new functionality, they ask...
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Culture, Product
Sectra PACS could be better for nuclear medicine. It is a good viewer for presentations at a...
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Loyalty, Relationship, Product
We think the system looks nice, but it is an interactive process as Sectra gets feedback from all...
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Loyalty, Product
We can see what is on the vendor’s road map, and usually we say that stuff is good and what we need....
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Loyalty, Product
I would buy Sectra PACS again. I think for our needs, I think there is no better system on the...
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Loyalty, Relationship
We are very close to the Sectra teams. If I want to talk to them, I ask to call them, and they...
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Culture, Value
Sometimes we would like to have a change, but if it wasn't detailed and specified in the contract,...
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Relationship
Sectra will only promise what they can live up to, and they will say whether something is not...
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Loyalty, Value
We had major problems with the stability of our previous PACS product, so we motivated our clinical...
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Product
The product is very intuitive. I think that one of the best things about Sectra PACS is the...
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Culture, Relationship, Value
There is a mechanism that archives images on the VNA. Sectra promised us that they had this...
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Product
Sectra PACS is very good and very stable. If I look at downtime and length of downtime, it is all...
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Product
The strengths of Sectra PACS are its performance, user-friendliness, intuitiveness, and nice layout.
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Loyalty, Product
The biggest opportunity for Sectra to improve Sectra PACS would be by having Sectra RIS integrated...
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Product
Users like the product's ease of use no matter their role in the radiological workflow.
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Product
The biggest opportunity for improvement is building the RIS completely into the PACS.
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Operations, Product
We are still in the project phase, and we haven't implemented all the upgrades yet, so I'm not sure...
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Relationship
The vendor has the best product on the market. They have a strong and supportive service organization....
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Relationship, Product
We would like Sectra to resolve teething problems. We have ongoing error pop-ups and failures. I...
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Relationship, Product
Sectra is open to feedback, and low-key consultation is possible. The solution provides largely...
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Relationship
To improve my experience as a customer, Sectra could give Sectra PACS a faster ride connection.
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Product
We would like to see adaptation to modernized healthcare where referrals from different referrers...
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Product
I like how Sectra PACS is easy to use; it has a good layout and design. The product has the...
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Product
Sectra PACS is a stable platform. We have it for a lot of different uses. We have it for radiology,...
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Loyalty, Product
We want Secta PACS to be a platform for most of our digital systems instead of us needing to use...
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Relationship
The vendor is mostly fine when it comes to support. It seems like their support was a little bit...
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Relationship
We work together with Sectra. Today we have an interface from Sectra for distance viewing of imaging...
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Product
I would like a more seamless flow in Sectra PACS regarding system configuration and data migration...
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Relationship
Sectra could improve our experience by having more transparency in their infrastructure setup and...
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Relationship
Sectra is a competent and reliable business partner that understands our needs as a customer. They...
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Product
Sectra PACS has great performance and stability. It is easy to use and manage, and it has a modern design....
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Product
Sectra PACS is very stable. Our users appreciate that.
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Relationship
We would like to see the vendor improve their availability for development and support issues. We...
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Product
It would be nice if the solution could mark whether examinations are presented for demos.
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Product
The product is stable and intuitive for the users. It is trustworthy and easy to use.
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Product
The biggest opportunity for product improvement would be to get the user manual back into the app.
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Relationship, Value
One way the vendor could improve is by lowering the price. They also need to improve the service.
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Product
What I like the most about the product is the stability. It is also user friendly.
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Relationship, Operations
One change that Sectra could make to improve our experience would be to have a specific person who...
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Relationship, Product
Sectra's people are the vendor's greatest strength. I like that that product is user friendly.
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Product
The most recent upgrade we did with Sectra PACS works well. We haven't had any issues with it. We...
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Operations
Sectra has changed their way of doing an upgrade from doing their part on-site to moving that over...
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Operations
Sectra could know their customers better because that is where their implementation services seem to...
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Value
Sectra charges us for every little thing. I think that as long as we have a general service...
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Relationship
Sectra's support platform works well. It is good. Sectra is also doing well with their involvement....
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Relationship
Sectra can improve and deliver more for us in the support branch of their company. I would like to...
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Loyalty
We have a lot of issues with the overall system integration between Sectra PACS and our EHR, so I...
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Product
One change Sectra could make to improve our experience is with the interface.
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