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Sectra PACS (Global) Commentary
Filtered view: (Southern Europe)

Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
KLAS Global VP of Imaging & Oncology - Monique Rasband
 
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Commentary Summary

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User Commentary

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Director

Relationship

The vendor's greatest strengths are their availability for issue resolution and the speed of their feedback....

Mar 2026
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Director

Product

What I like most about the product is its fluidity.

Mar 2026
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Director

Product

The biggest opportunities to improve the product are enhancing interoperability with the RIS,...

Mar 2026
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Analyst/Coordinator

Product

One change the supplier could make to improve the customer experience is to add PACS reporting with...

Mar 2026
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(0)
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Analyst/Coordinator

Product

The main opportunities to improve the product are enhanced statistics, AI capabilities, QR codes...

Mar 2026
||
(0)
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Analyst/Coordinator

Relationship, Product

The supplier’s main strengths are application reliability, strong support, and business continuity....

Mar 2026
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(0)
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Director

Product

The main opportunities to improve the product are integration with other management and record...

Mar 2026
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(0)
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Director

Relationship

One change the supplier could make to improve the customer experience would be to provide better...

Mar 2026
||
(0)
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CIO

Product

The supplier’s main strengths are reliability and competence. Overall, we are satisfied with the product....

Mar 2026
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(0)
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Director

Relationship, Product

One change Sectra could make to improve my experience as a customer would be to provide...

Oct 2025
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(0)
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Director

Relationship

Sectra’s biggest strengths are their high-quality service and strong customer relationships.

Oct 2025
||
(0)
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Analyst/Coordinator

Relationship, Value

My experience with Sectra has been good. I haven’t had any complaints so far. We have a contract...

Sep 2025
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(0)
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Analyst/Coordinator

Relationship

Sectra is proactive with their service. If they detect that the system is causing a problem, they...

Sep 2025
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Manager

Product

Sectra PACS is a comprehensive and reliable solution. I like its stability.

Apr 2025
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(0)
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CIO

Relationship, Product

Sectra's greatest strengths are that we can trust them and that their product is reliable.

Apr 2025
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(0)
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CIO

Product

I like the quality of the product. I also appreciate its performance and stability.

Apr 2025
||
(0)
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CIO

Culture, Relationship, Product

Sectra should be more flexible when it comes to browsers and not limit the solution to Microsoft Edge....

Apr 2025
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Director

Relationship, Operations

The vendor could improve our customer experience by implementing their breast MRI system.

Apr 2025
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(0)
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Director

Relationship, Product

Sectra's strength is their communication. I like Sectra PACS' interface. That is adapted to the client....

Apr 2025
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Director

Product

The biggest opportunity for product improvement is the user interface. The vendor could improve our...

Apr 2025
||
(0)
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Director

Relationship

The vendor's biggest strengths are having a robust product and their support. What I like most about...

Apr 2025
||
(0)
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Manager

Product

Sectra needs to abandon the Microsoft Edge browser. We should be able to use Sectra PACS on other...

Apr 2025
||
(0)
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Manager

Relationship

Sectra's technical expertise and assistance are their strengths. We receive positive feedback from...

Apr 2025
||
(0)
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CIO

Product

Despite the excellent quality of Sectra's systems, there is always room for optimization....

Apr 2025
||
(0)
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CIO

Relationship, Product

Sectra could improve our experience by improving their native AI instead of installing add-ons....

Apr 2025
||
(0)
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CIO

Relationship

Sectra has been incredibly proactive, and they have demonstrated a high level of commitment to their...

Apr 2025
||
(0)
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CIO

Product

Sectra's systems are modern, robust, and highly integrated with other hospital solutions. The...

Apr 2025
||
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Imaging AI solutions are some of the most widely used AI technologies in healthcare, as organizations want to reduce reporting turnaround time for patients and achieve greater efficiency overall. Over the last few years, imaging AI adoption has risen dramatically, with nearly 50% of the organizations interviewed by KLAS worldwide (excluding the US) now using at least one solution. There is a vast array of solutions with numerous use cases (not just research), and collectively, organizations report using a staggering 108 different AI vendors. To better understand the prevalence of imaging AI adoption, KLAS interviewed 369 organizations across Asia/Oceania, Canada, Europe, Latin America, and the Middle East/Africa. This report draws on their insights to share an early look at which solutions stand out in a crowded marketplace and what types of solutions are being used (i.e., pixel AI, operational/reporting AI, AI platform). Of note, the report does not explore customer satisfaction with AI solutions; KLAS intends to address this in future research.
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The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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