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Sectra PACS (Global) Commentary
Filtered view: (Southern Europe)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
No one from Sectra has ever contacted us. I attempted to contact Sectra through the help desk, and...
If I knew I would receive this level of service, I would not choose Sectra PACS again. This...
We are currently using Sectra under a new structure. However, certain areas have specific...
We are deploying a new mobile unit. I need to create new patient lists, but I don't have permission...
There was no training at all for Sectra PACS. I have never received anything from Sectra. I cannot...
We previously had direct communication with Sectra. In case of issues, we could contact them...
We are always the ones making requests of Sectra when it comes to development. A negative point is...
We do not have Sectra PACS integrated with our EHR; we have it integrated with an internal system....
I work very well with our PACS. The strength of Sectra PACS is configurability; we manage to...
One change the supplier could make to improve the customer experience would be to proactively...
The vendor's greatest strengths are their availability for issue resolution and the speed of their feedback....
What I like most about the product is its fluidity.
The biggest opportunities to improve the product are enhancing interoperability with the RIS,...
One change the supplier could make to improve the customer experience is to add PACS reporting with...
The main opportunities to improve the product are enhanced statistics, AI capabilities, QR codes...
The supplier’s main strengths are application reliability, strong support, and business continuity....
The main opportunities to improve the product are integration with other management and record...
One change the supplier could make to improve the customer experience would be to provide better...
The supplier’s main strengths are reliability and competence. Overall, we are satisfied with the product....
Commentary Summary
Comment Type Breakout