Sectra PACS (Global) Commentary
Filtered view: (Europe - UK / Ireland)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Value
I would like Sectra to be able to give me my own data back out of my PACS without charging me....
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Relationship
We don't receive any executive involvement from Sectra at all. We have a pure supplier-customer,...
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Relationship
Sectra's biggest strength is that they are a long-term provider that understands the intricacies of...
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Loyalty, Relationship
We have a long-term relationship with Sectra based on collaboration and trust, and that relationship...
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Operations, Product
There are several things that we like most about Sectra. First, they have easy-to-use products, with...
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Product
Sectra's biggest opportunity for product improvement would be having zero-downtime upgrades,...
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Relationship
Sectra could work on picking up our calls more quickly. Sectra has grown a lot over the last few...
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Operations
The training we received for the system hasn't been too bad, but that training was obviously many...
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Operations
Our Sectra project management for our implementation wasn't that good, but I don't know whether that...
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Product
The system's interoperability is okay. It works with modalities.
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Product
Sectra PACS was really, really good when we got it, but over the last couple of years, it hasn't...
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Loyalty
We would buy Sectra PACS again because of its functionality, the quality of the implementation, and...
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Relationship, Operations
Sectra’s project management is good, but they could have better support after the go-live. After the...
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Relationship
Sectra’s general support people don't have any problems. They are a local team, and we are always...
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Loyalty
We tested Sectra PACS, and it failed in certain areas. The vendor is proactive, but they don't find...
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Relationship
Our experience with Sectra has been very positive for the last year. Overall, Sectra is a good...
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Operations
Sectra has launched e-learning through their Sectra portal, and that allows us to easily provide...
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Relationship, Product
We had an integration project with Sectra, and there were some technical limitations on the Sectra...
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Loyalty, Product
Sectra's system doesn’t meet all our needs, but once we are on Sectra One, the software will meet...
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Relationship
In the last few years, Sectra’s support has greatly improved. There are quicker responses through...
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Relationship
When it comes to upgrades or projects, Sectra is always very straightforward and makes us aware of...
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Product
We still rely on certain third-party applications to do certain things clinically, and it would be...
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Culture, Loyalty
Saying that Sectra is a pioneer is quite strong, but I'm quite close to saying that because they are...
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Product
I like the system's ease of use. Many users have complimented Sectra PACS on being better and more...
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Relationship
Sectra needs to improve their response times for logging calls, opening tickets for faults, and...
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Relationship
The biggest strengths of the vendor are that they have a good client-relationship team that is...
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Product
The product is easy to use and very customizable for advanced users. It supports the reporting...
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Relationship, Product
I would like to see more proactive monitoring of the service. There have been some episodes of...
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Operations
Currently, the responsibility for worklist and workflow design largely falls on the customer. By...
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Value
When we did our upgrade, there were some unexpected costs. I think that the baseline of our project...
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Relationship
Even if I don't get any communication back from the vendor's help desk, I know that I can send an...
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Relationship
Communication is the most important thing that Sectra needs to work on. We used to have client...
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Operations
Sectra has some good application specialists who will come to the site after an upgrade. They will...
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Relationship
Sectra has some monitoring to make us aware if there is anything that looks like it might fail, but...
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Relationship, Product
Sectra's tool is standards based, meaning Sectra can normally interface it with any other solution...
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Product
Sectra PACS is a robust solution with good functionality, and the system is always improving. It is...
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Relationship
Sectra's responsiveness to tickets in terms of raising issues is probably the worst feature of the...
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Value
When it comes to patient outcomes and treatment outcomes, Sectra PACS is quite instrumental, and...
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Operations
We had a recent upgrade for Sectra PACS that could have gone better. There was an uncharacteristic...
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Culture, Value
We recently moved onto a new pricing structure with Sectra PACS where they removed a lot of the...
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Operations, Product
Sectra PACS is one of the leading regulatory systems, and it is pretty reliable. We have had odd...
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Loyalty
Sectra PACS requires a little heavy lifting, and there is a bit more work to be done for the system...
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Relationship
Sectra’s service is quite seamless and smooth, and they have allowed us to develop some relearning...
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Value
Sectra's costs have been quite steep on some integration things. Also, Sectra PACS is quite a pricey...
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Relationship
What I like the most about Sectra is a toss-up between the solution's functionality and the vendor's...
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Relationship, Product
The biggest opportunity for product improvement is that the system performance slightly lags during...
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Product
My favorite thing about the product is the configuration for the advanced search through the...
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Operations, Product
The thing I like the most about the product is its ease of use.
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Product
The biggest opportunity for product improvement is to have additional imaging specialty advanced...
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Relationship
The biggest strength of the vendor is that they have a focused and engaged local team.
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Relationship
The change that the vendor could make to improve our experience as a customer would be to increase...
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Relationship
Sectra is proactive to a point, but they are a victim of their own success now. They are extremely...
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Value
Sectra PACS is certainly more expensive than our previous PACS was, but it does a lot more and is...
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Relationship
The executives at Sectra are extremely approachable; I know that even if I emailed the owner, they...
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Loyalty, Relationship
If there is something that Sectra PACS can't do, Sectra is always willing to consider developing it....
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Product
There is just one outstanding thing that is dragging a bit with Sectra PACS. They have something...
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Operations
We usually just have one training session for Sectra PACS, and then people are up and running with...
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Product
Sectra PACS is a really good product, and the upgrades are always pretty flawless. I wouldn’t want...
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Product
Sectra PACS is a flexible solution. It does the job and works fine. The vast majority of the time,...
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Relationship
I don't think Sectra keeps all promises. I think we were promised a lot more support and engagement...
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Culture, Operations, Product
We have things like a teaching package as part of Sectra PACS. I don't even know if we have that...
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Loyalty, Value
We have regional PACS. We do see data from all over the place. Sectra PACS is a relatively...
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Operations
Sectra's training is my concern. The software is fine. The touch time with the vendor on the...
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Culture
Sectra PACS is a perfectly reasonable product. Some of my frustrations are with expectations of the...
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Product
In terms of stability, Sectra PACS would rate probably a little below average. We have had a few...
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Relationship
Sectra's support is a very hot topic. We had this discussion in the region about support. Now,...
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Relationship
I think the main opportunities for improvement lie within the customer-servicing side rather than in...
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Loyalty
We are hoping to go live with the PACS-based reporting in Sectra PACS, so I'm hoping some of the...
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Relationship
When we criticize Sectra, the most senior levels of the organization want to speak to us. I have had...
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Loyalty, Product
To a peer or friend, I think I'm likely to say Sectra PACS is decent, but I would tell them to have...
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Relationship
I don't think any vendor keeps all their promises. Sectra keeps 90% of their promises. They work...
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Operations
The PACS is quite a complex product. We have varied levels of end-user knowledge. We would like...
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Product
There is some work that Sectra needs to do on linking to other vendors. That is a very difficult...
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Operations
Sectra's training was okay. The problem was that we tried to do it in the middle of the COVID-19...
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Product
Sectra PACS' integrations have been excellent. That is something that we have done really well with....
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Relationship
I don't have any issues with the vendor's support. We have one direct person who is dedicated to our...
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Relationship
Sectra takes the lead in communicating proactively where they can. There are obviously limits to...
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Value
Sectra PACS is quite an expensive product. Its quality is good. It was never going to be the...
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Loyalty, Product
Sectra's delivery of new technology has been excellent. The AI use case is a good example of...
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Loyalty, Operations
There are a lot of reasons that I would choose Sectra PACS again, but the main driver is effectively...
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Value
Sectra’s strength is the product. Sectra PACS is a very good product. Sectra's products are quality...
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Relationship
Sometimes Sectra can be a bit slow in terms of new requests or if we are trying to engage with them...
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Culture
Sectra is probably not as flexible as some of our partners in that when we work with Sectra, we need...
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Relationship
As far as suppliers go, Sectra is one of our better suppliers. Our relationship with them is very...
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Relationship, Operations
One change that Sectra could make to improve my experience would be to provide feedback when changes...
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Relationship
I like that the vendor is willing to listen to their customers. Sectra PACS is reliable and easy to...
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Product
Sectra's biggest opportunities to improve the product are with the integration of advanced...
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Operations
We had some issues with the implementation, but a lot of those were our own fault. Sectra was pretty...
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Loyalty
We moved to PACS-based reporting from RIS-based reporting. One issue was when we issued a report...
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Operations
A lot of the training was cascaded down to us, and our PACS manager couldn't quite cope with it. Our...
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Relationship
Sectra’s teams are very responsive when we want to discuss new things, but when we have had some...
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Loyalty, Product
The functionality of Sectra PACS does not quite meet all our needs, but it isn't far off. The vendor...
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Relationship, Operations
Sectra PACS is a really strong package. The cross-sectional imaging is very good. Sectra's...
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Relationship
Sectra is very responsive to innovation. When we want to do something, they help us. When we ask...
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Relationship
Sectra works with our other suppliers. Our organization is stuck in the middle between our RIS...
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Product
One thing that frustrates me is that the analytics package could be a lot more user friendly. It is...
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Relationship
Our customer success manager and the regional lead are really nice. If we shout loud enough, they...
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Relationship
In terms of the vendor's support, sometimes, we have to have a bit of a discussion with them about...
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Product
There are certain things Sectra can improve. For example, we just had an upgrade, and silly things...
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Relationship, Product
The analytics definitely need improvement. While I think they are amazing, I don't think they are easy....
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Relationship, Product
I really like the fact that as a user, I can configure worklists. I love the reporting templates and...
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Product
The product is working fine. There are a few issues. We just had an upgrade, and there are a few...
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Relationship
Personally, I would buy Sectra PACS again because it has been really easy on the admin side....
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Loyalty, Relationship
We still have some needs from the research department because there are things that they can't do...
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Relationship, Operations
There is somebody from Sectra assigned to every upgrade. Sectra invites us to all the conferences....
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Relationship
Sectra tries to keep a high standard with their customer service. I think they will keep trying to...
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Operations
Sectra’s training is really good. They have online platforms and videos. We had really good training...
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Operations
The implementation of the solution took a while. When we did our implementation, even though the...
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Value
For me personally, I would say we got our money's worth. Compared to how it was with our previous...
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Product
In terms of the product, the range of things we can do with Sectra PACS and the configurability of...
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Product
We have a couple of people who don't like Sectra PACS, but that is only a small number. Some people...
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Relationship
Sectra is always developing stuff. They are very responsive to our requests as an organization....
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Relationship
I think Sectra does keep promises. We have a really good relationship with Sectra. They are a very...
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Operations
To increase the ease of use, Sectra could do interactive training. That is something they are...
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Relationship
Sectra's support people are very good. They trace us if we put in a call. There have been two or...
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Operations, Product
We just had an upgrade, and that went very well. With integration, we actually didn't push to the...
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Value
We are paying for software, and it costs a big amount of money. Sectra provides what they offer....
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Relationship, Product
There is Sectra’s monitoring system and email communications when a server is down or something, but...
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Product
The overall experience is okay for the users. The layout is fantastic, and people can easily...
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Operations
We have had an upgrade within the last 18 months, and we are always provided with robust training,...
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Relationship
The vendor is right on anything that we ask them to integrate or that we ask them to develop in the...
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Relationship
I'm aware that the Sectra PACS monitoring feature does resolve issues before they become a problem....
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Culture
Sectra sometimes keeps their promises, but not always. Sectra doesn’t charge extra. It is part of...
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Product
With Sectra, at least with my current setup, I don't have full integration so that everything is in...
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