Sectra PACS (Global) Commentary
Filtered view: (Europe - UK / Ireland)
Subject Expert
Eder Lagemann
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
We hardly see Sectra. Their initial training was okay, but they haven't had ongoing training. That...
Login or Create an Account to see details.
Operations
I hardly see Sectra's team. The most important things for a vendor are availability and...
Login or Create an Account to see details.
Loyalty
Our organization will be moving to a different PACS soon.
Login or Create an Account to see details.
Loyalty, Product
We have an older version of the system. I have heard that things are better on the newer version of...
Login or Create an Account to see details.
Product
I know the other PACS products that are on the market, and I work with several. They have been awful...
Login or Create an Account to see details.
Culture
Sectra keeps their promises in general. We haven't been sold on something, like we experienced...
Login or Create an Account to see details.
Value
We have to bargain hard to get Sectra to avoid charges. I think they do charge us for silly little...
Login or Create an Account to see details.
Operations
With training, it is almost like Sectra trains us and then says goodbye. I know that they have...
Login or Create an Account to see details.
Product
For clinical people, the system works exactly how they want it to work. We can search for something...
Login or Create an Account to see details.
Loyalty, Product
We are about to go live with an EPR, and it is like the whole hospital’s brain. That will be...
Login or Create an Account to see details.
Loyalty, Relationship
The product quality is quite good. Sectra is quite proactive in looking to improve things. A lot of...
Login or Create an Account to see details.
Product
Broadly, the ease of use is good, but it is only as good as the technological capability of the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We know that there are some issues with echo scans, and the system possibly doesn't fully meet what...
Login or Create an Account to see details.
Product
I would like the worklists to make more sense. The system is highly configurable, and that might...
Login or Create an Account to see details.
Relationship
When there has been a cybersecurity attack, we have to chase the vendor, tell them that we saw the...
Login or Create an Account to see details.
Relationship
The vendor does engagement events and invites their customers, and those events are a good...
Login or Create an Account to see details.
Operations, Product
I feel that the system has not been fully optimized, and I know that that takes time. But this is...
Login or Create an Account to see details.
Product
The system does what it says on the tin. We use it as an image repository. We are able to report...
Login or Create an Account to see details.
Loyalty
Our satisfaction may well go up, depending on how the next upgrade goes. Our satisfaction could be...
Login or Create an Account to see details.
Operations
Very poor training is provided. The training was all remote and not very good, and Sectra never...
Login or Create an Account to see details.
Relationship, Product
The product is very nonintuitive. The spine labeling is a disgrace and lacks function compared to...
Login or Create an Account to see details.
Relationship
I have tried to reach out to Sectra to address their problems, like on their forums, and they just...
Login or Create an Account to see details.
Product
The recent upgrade has reduced the ease of use, workflow, and safety. We used to get thumbnails at...
Login or Create an Account to see details.
Product
I don't like the Sectra product. I have made suggestions for improvements, and Sectra hasn't really...
Login or Create an Account to see details.
Relationship
Sectra keeps going on about how they have had a massive Best in KLAS award for many years running,...
Login or Create an Account to see details.
Relationship
Sectra has a person over our region. Right now, Sectra is going through the 2010 method of...
Login or Create an Account to see details.
Loyalty, Product
I'm less efficient than I was a year ago. When we pivot to tax-based reporting and go through the...
Login or Create an Account to see details.
Operations
Sectra has never recovered from deploying things during the COVID-19 pandemic. They have made no...
Login or Create an Account to see details.
Relationship, Product
Sectra made some changes in the recent upgrade, and we actually have some governance and safety...
Login or Create an Account to see details.
Operations
The change Sectra made with a recent upgrade means I have more mouse miles than I did a couple of...
Login or Create an Account to see details.
Product
We are in a scenario where one of the changes the vendor made caused half our radiologists to say...
Login or Create an Account to see details.
Value
I think Sectra got really offended by allegations of nickel-and-diming. We have had a few cases...
Login or Create an Account to see details.
Relationship, Product
I really think we need to pay a bit more attention to what we can do in Sectra PACS and find what...
Login or Create an Account to see details.
Product
We don’t have the assurance that the upgrades will be slick. There has been a needless degree of...
Login or Create an Account to see details.
Loyalty
We have a functional PACS, and we are moving to consolidate our reporting platform. The Sectra...
Login or Create an Account to see details.
Product
Every time we try to open a PDF within the PACS, the system crashes. If I want to look at a case...
Login or Create an Account to see details.
Relationship
Sectra doesn’t keep all promises, so I’m disappointed in them. I think they talk a really good game....
Login or Create an Account to see details.
Relationship
I would recommend Sectra only because the other major player in the country is worse. Sectra’s...
Login or Create an Account to see details.
Loyalty, Product
The basic things in the system are fine in terms of integration. We are struggling to integrate some...
Login or Create an Account to see details.
Relationship
Sectra tries to keep all of their promises, but in our country, they are a bit of a victim of their...
Login or Create an Account to see details.
Relationship
The number of people available to support the really technical network side of things is even...
Login or Create an Account to see details.
Relationship
It is easy to log new support tickets, but it isn't as easy to get them resolved and closed off in...
Login or Create an Account to see details.
Operations, Value
Sectra PACS is the gold standard. I haven't seen a better PACS. Sectra PACS is highly configurable...
Login or Create an Account to see details.
Relationship, Product
Sectra has automatic monitoring directly from the central station, and they are able to solve...
Login or Create an Account to see details.
Value
We receive our full money's worth with Sectra PACS. It delivers more than what we could imagine, so...
Login or Create an Account to see details.
Relationship, Product
Sometimes there are regulatory needs within Sectra PACS, and some of the things we want to change...
Login or Create an Account to see details.
Product
Sectra PACS has full interoperability. It has DICOM conformance, connectivity to AI in a standard...
Login or Create an Account to see details.
Product
The degree and skill with which the vendor integrates their products is not perfect. The vendor...
Login or Create an Account to see details.
Product
We get great feedback about Sectra PACS from our radiologists in terms of their usability and user...
Login or Create an Account to see details.
Operations
Our experience with the vendor's implementation services has varied over time because we have been...
Login or Create an Account to see details.
Relationship, Value
As Sectra's market has grown, we have received less attention. That is fine though. It isn't a...
Login or Create an Account to see details.
Loyalty
If the digital pathology things we are working on with Sectra work and the vendor does some of the...
Login or Create an Account to see details.
Product
One of the big changes that we made several years ago was to align everyone to a single PACS with...
Login or Create an Account to see details.
Value
I would like Sectra to be able to give me my own data back out of my PACS without charging me....
Login or Create an Account to see details.
Relationship
We don't receive any executive involvement from Sectra at all. We have a pure supplier-customer,...
Login or Create an Account to see details.
Relationship
Sectra's biggest strength is that they are a long-term provider that understands the intricacies of...
Login or Create an Account to see details.
Loyalty, Relationship
We have a long-term relationship with Sectra based on collaboration and trust, and that relationship...
Login or Create an Account to see details.
Operations, Product
There are several things that we like most about Sectra. First, they have easy-to-use products, with...
Login or Create an Account to see details.
Product
Sectra's biggest opportunity for product improvement would be having zero-downtime upgrades,...
Login or Create an Account to see details.
Relationship
Sectra could work on picking up our calls more quickly. Sectra has grown a lot over the last few...
Login or Create an Account to see details.
Operations
The training we received for the system hasn't been too bad, but that training was obviously many...
Login or Create an Account to see details.
Operations
Our Sectra project management for our implementation wasn't that good, but I don't know whether that...
Login or Create an Account to see details.
Product
The system's interoperability is okay. It works with modalities.
Login or Create an Account to see details.
Product
Sectra PACS was really, really good when we got it, but over the last couple of years, it hasn't...
Login or Create an Account to see details.
Loyalty
We would buy Sectra PACS again because of its functionality, the quality of the implementation, and...
Login or Create an Account to see details.
Relationship, Operations
Sectra’s project management is good, but they could have better support after the go-live. After the...
Login or Create an Account to see details.
Relationship
Sectra’s general support people don't have any problems. They are a local team, and we are always...
Login or Create an Account to see details.
Loyalty
We tested Sectra PACS, and it failed in certain areas. The vendor is proactive, but they don't find...
Login or Create an Account to see details.
Relationship
Our experience with Sectra has been very positive for the last year. Overall, Sectra is a good...
Login or Create an Account to see details.
Operations
Sectra has launched e-learning through their Sectra portal, and that allows us to easily provide...
Login or Create an Account to see details.
Relationship, Product
We had an integration project with Sectra, and there were some technical limitations on the Sectra...
Login or Create an Account to see details.
Loyalty, Product
Sectra's system doesn’t meet all our needs, but once we are on Sectra One, the software will meet...
Login or Create an Account to see details.
Relationship
In the last few years, Sectra’s support has greatly improved. There are quicker responses through...
Login or Create an Account to see details.
Relationship
When it comes to upgrades or projects, Sectra is always very straightforward and makes us aware of...
Login or Create an Account to see details.
Product
We still rely on certain third-party applications to do certain things clinically, and it would be...
Login or Create an Account to see details.
Culture, Loyalty
Saying that Sectra is a pioneer is quite strong, but I'm quite close to saying that because they are...
Login or Create an Account to see details.
Product
I like the system's ease of use. Many users have complimented Sectra PACS on being better and more...
Login or Create an Account to see details.
Relationship
Sectra needs to improve their response times for logging calls, opening tickets for faults, and...
Login or Create an Account to see details.
Relationship
The biggest strengths of the vendor are that they have a good client-relationship team that is...
Login or Create an Account to see details.
Product
The product is easy to use and very customizable for advanced users. It supports the reporting...
Login or Create an Account to see details.
Relationship, Product
I would like to see more proactive monitoring of the service. There have been some episodes of...
Login or Create an Account to see details.
Operations
Currently, the responsibility for worklist and workflow design largely falls on the customer. By...
Login or Create an Account to see details.
Value
When we did our upgrade, there were some unexpected costs. I think that the baseline of our project...
Login or Create an Account to see details.
Relationship
Even if I don't get any communication back from the vendor's help desk, I know that I can send an...
Login or Create an Account to see details.
Relationship
Communication is the most important thing that Sectra needs to work on. We used to have client...
Login or Create an Account to see details.
Operations
Sectra has some good application specialists who will come to the site after an upgrade. They will...
Login or Create an Account to see details.
Relationship
Sectra has some monitoring to make us aware if there is anything that looks like it might fail, but...
Login or Create an Account to see details.
Relationship, Product
Sectra's tool is standards based, meaning Sectra can normally interface it with any other solution...
Login or Create an Account to see details.
Product
Sectra PACS is a robust solution with good functionality, and the system is always improving. It is...
Login or Create an Account to see details.
Relationship
Sectra's responsiveness to tickets in terms of raising issues is probably the worst feature of the...
Login or Create an Account to see details.
Value
When it comes to patient outcomes and treatment outcomes, Sectra PACS is quite instrumental, and...
Login or Create an Account to see details.
Operations
We had a recent upgrade for Sectra PACS that could have gone better. There was an uncharacteristic...
Login or Create an Account to see details.
Culture, Value
We recently moved onto a new pricing structure with Sectra PACS where they removed a lot of the...
Login or Create an Account to see details.
Operations, Product
Sectra PACS is one of the leading regulatory systems, and it is pretty reliable. We have had odd...
Login or Create an Account to see details.
Loyalty
Sectra PACS requires a little heavy lifting, and there is a bit more work to be done for the system...
Login or Create an Account to see details.
Relationship
Sectra’s service is quite seamless and smooth, and they have allowed us to develop some relearning...
Login or Create an Account to see details.
Value
Sectra's costs have been quite steep on some integration things. Also, Sectra PACS is quite a pricey...
Login or Create an Account to see details.
Relationship
What I like the most about Sectra is a toss-up between the solution's functionality and the vendor's...
Login or Create an Account to see details.
Relationship, Product
The biggest opportunity for product improvement is that the system performance slightly lags during...
Login or Create an Account to see details.
Product
My favorite thing about the product is the configuration for the advanced search through the...
Login or Create an Account to see details.
Operations, Product
The thing I like the most about the product is its ease of use.
Login or Create an Account to see details.
Product
The biggest opportunity for product improvement is to have additional imaging specialty advanced...
Login or Create an Account to see details.
Relationship
The biggest strength of the vendor is that they have a focused and engaged local team.
Login or Create an Account to see details.
Relationship
The change that the vendor could make to improve our experience as a customer would be to increase...
Login or Create an Account to see details.
Relationship
Sectra is proactive to a point, but they are a victim of their own success now. They are extremely...
Login or Create an Account to see details.
Value
Sectra PACS is certainly more expensive than our previous PACS was, but it does a lot more and is...
Login or Create an Account to see details.
Relationship
The executives at Sectra are extremely approachable; I know that even if I emailed the owner, they...
Login or Create an Account to see details.
Loyalty, Relationship
If there is something that Sectra PACS can't do, Sectra is always willing to consider developing it....
Login or Create an Account to see details.
Product
There is just one outstanding thing that is dragging a bit with Sectra PACS. They have something...
Login or Create an Account to see details.
Operations
We usually just have one training session for Sectra PACS, and then people are up and running with...
Login or Create an Account to see details.
Product
Sectra PACS is a really good product, and the upgrades are always pretty flawless. I wouldn’t want...
Login or Create an Account to see details.
Product
Sectra PACS is a flexible solution. It does the job and works fine. The vast majority of the time,...
Login or Create an Account to see details.
Relationship
I don't think Sectra keeps all promises. I think we were promised a lot more support and engagement...
Login or Create an Account to see details.
Culture, Operations, Product
We have things like a teaching package as part of Sectra PACS. I don't even know if we have that...
Login or Create an Account to see details.
Loyalty, Value
We have regional PACS. We do see data from all over the place. Sectra PACS is a relatively...
Login or Create an Account to see details.
Operations
Sectra's training is my concern. The software is fine. The touch time with the vendor on the...
Login or Create an Account to see details.
Culture
Sectra PACS is a perfectly reasonable product. Some of my frustrations are with expectations of the...
Login or Create an Account to see details.
Product
In terms of stability, Sectra PACS would rate probably a little below average. We have had a few...
Login or Create an Account to see details.
Relationship
Sectra's support is a very hot topic. We had this discussion in the region about support. Now,...
Login or Create an Account to see details.
Relationship
I think the main opportunities for improvement lie within the customer-servicing side rather than in...
Login or Create an Account to see details.
Loyalty
We are hoping to go live with the PACS-based reporting in Sectra PACS, so I'm hoping some of the...
Login or Create an Account to see details.
Relationship
When we criticize Sectra, the most senior levels of the organization want to speak to us. I have had...
Login or Create an Account to see details.
Loyalty, Product
To a peer or friend, I think I'm likely to say Sectra PACS is decent, but I would tell them to have...
Login or Create an Account to see details.
Relationship
I don't think any vendor keeps all their promises. Sectra keeps 90% of their promises. They work...
Login or Create an Account to see details.
Operations
The PACS is quite a complex product. We have varied levels of end-user knowledge. We would like...
Login or Create an Account to see details.
Product
There is some work that Sectra needs to do on linking to other vendors. That is a very difficult...
Login or Create an Account to see details.
Operations
Sectra's training was okay. The problem was that we tried to do it in the middle of the COVID-19...
Login or Create an Account to see details.
Product
Sectra PACS' integrations have been excellent. That is something that we have done really well with....
Login or Create an Account to see details.
Relationship
I don't have any issues with the vendor's support. We have one direct person who is dedicated to our...
Login or Create an Account to see details.
Relationship
Sectra takes the lead in communicating proactively where they can. There are obviously limits to...
Login or Create an Account to see details.
Value
Sectra PACS is quite an expensive product. Its quality is good. It was never going to be the...
Login or Create an Account to see details.
Loyalty, Product
Sectra's delivery of new technology has been excellent. The AI use case is a good example of...
Login or Create an Account to see details.
Loyalty, Operations
There are a lot of reasons that I would choose Sectra PACS again, but the main driver is effectively...
Login or Create an Account to see details.
Value
Sectra’s strength is the product. Sectra PACS is a very good product. Sectra's products are quality...
Login or Create an Account to see details.
Relationship
Sometimes Sectra can be a bit slow in terms of new requests or if we are trying to engage with them...
Login or Create an Account to see details.
Culture
Sectra is probably not as flexible as some of our partners in that when we work with Sectra, we need...
Login or Create an Account to see details.
Relationship
As far as suppliers go, Sectra is one of our better suppliers. Our relationship with them is very...
Login or Create an Account to see details.
Relationship, Operations
One change that Sectra could make to improve my experience would be to provide feedback when changes...
Login or Create an Account to see details.
Relationship
I like that the vendor is willing to listen to their customers. Sectra PACS is reliable and easy to...
Login or Create an Account to see details.
Product
Sectra's biggest opportunities to improve the product are with the integration of advanced...
Login or Create an Account to see details.
​
Featured Reports
Preferences