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Sectra PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

It would be nice to be able to integrate Sectra PACS with our EMR. My department doesn't live in our...

Oct 2024
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Manager

Loyalty

Sectra has been with us from beginning to end, even through some disasters. I have already...

Oct 2024
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Manager

Culture, Relationship

When we made our contract with Sectra, we paid for user seats for the vendor's user conferences. In...

Oct 2024
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Manager

Relationship

Sectra PACS meets our needs. The vendor always has the latest products, and we are working with them...

Oct 2024
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(0)
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Manager

Relationship

Sectra made a big improvement where they opened up a chat line feature so that we could at least get...

Oct 2024
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(0)
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Manager

Relationship

As part of their product line, Sectra has a monitoring system. Sometimes, we will find things out...

Oct 2024
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(0)
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Manager

Product, Value

Sectra PACS helps us. The way the system interacts with our EMR is great. The turnaround times for...

Oct 2024
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(0)
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Manager

Loyalty, Operations

Whenever Sectra does any product improvement or sends us information about new products they are...

Oct 2024
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(0)
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Manager

Relationship

The beauty about working with Sectra is that they listen to us. They have open forums where we can...

Oct 2024
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Manager

Product

How interoperable Sectra PACS is depends on the other system's vendor. Like any other field,...

Oct 2024
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Manager

Relationship

Sectra has been good to us for many years, and we continue to see them step up for us over and over....

Sep 2024
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(0)
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Manager

Loyalty, Relationship

We have been talking with Sectra about cloud, but I am not sure of the timing or the full details....

Sep 2024
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(0)
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Manager

Relationship

I am not deep in the AI conversations, but I am always happy to hear Sectra is proactive in...

Sep 2024
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(0)
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Manager

Product

A lot of the reporting we do is still manual. Sectra has some tools that would make some of our...

Sep 2024
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(0)
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Manager

Product

The system is very user friendly. Not everyone is computer savvy, but users are able to customize...

Sep 2024
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(0)
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Manager

Value

Our monthly bill from Sectra could probably be looked at, and we might be able to save some money...

Sep 2024
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(0)
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Manager

Relationship

Sectra is pretty good about customer support. They monitor our system and put in help tickets for...

Sep 2024
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Manager

Relationship

Our experience with Sectra has improved. We struggled at first, but things have stabilized. Part of...

Aug 2024
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Manager

Culture, Relationship

With Sectra, there is a technical manager over the whole technical group that I generally talk to...

Aug 2024
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(0)
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Manager

Culture

We were misled when we went live with Sectra PACS. The vendor said that they had a certain module...

Aug 2024
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(0)
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VP/Other Executive

Operations

Our reseller of Sectra PACS probably needed to spend a little more time on the initial training....

Aug 2024
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(0)
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VP/Other Executive

Loyalty

One specific need with Sectra PACS has not been as satisfactory, and that is peer review. So the...

Aug 2024
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(0)
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VP/Other Executive

Value

With Sectra PACS, everything is priced higher than we think it should be.

Aug 2024
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(0)
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VP/Other Executive

Relationship

We bought Sectra PACS through another company that Sectra works with, and that other company...

Aug 2024
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(0)
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VP/Other Executive

Loyalty, Product

Some of the tools that we would like to have incorporated with or embedded in Sectra PACS itself are...

Aug 2024
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(0)
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VP/Other Executive

Operations

Our reseller’s implementation of Sectra PACS has been pretty effective. There is a little hesitation...

Aug 2024
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(0)
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VP/Other Executive

Culture, Value

The front-end users, who are really the radiologists and the technologists or the PACS...

Aug 2024
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Director

Loyalty, Product

Sectra is approaching a cloud-based model for the future, and it is always good that they are...

Jun 2024
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Director

Relationship

We are a Sectra PACS customer, but we actually get our support through a third-party company. We are...

Jun 2024
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Director

Culture, Value

Sectra has a modularity of add-ins, and not only do they have their own packages, but they also...

Jun 2024
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Director

Relationship

Sectra has conferences that a lot of their VPs attend. They fly them all out, and we get to meet the...

Jun 2024
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Director

Relationship, Operations

The product is very easy to use and easy to support. When we do have to engage Sectra for support...

Jun 2024
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(0)
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Manager

Loyalty, Product

One of the biggest things is Sectra and another vendor are supposed to be working together to more...

Jun 2024
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(0)
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Manager

Product

Radiologists are required to review every image that is put in front of them. Let's say we had a CT,...

Jun 2024
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Manager

Relationship

Sectra’s help people are good. We work with Sectra so much that we know each other. If I have...

Jun 2024
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Manager

Operations

If we go to the Sectra documentation, they have administrator guides in that stuff that are pretty...

Jun 2024
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(0)
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Manager

Loyalty, Product

Sectra sees the world through European eyes, so when we start talking about needing templates, their...

Jun 2024
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(0)
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Manager

Loyalty, Relationship, Product

The reliability and responsiveness of Sectra PACS itself are pretty good. Stability is good. The...

Jun 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

With Sectra, a lot of things went through our sales representative in the past, but now we also have...

May 2024
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(0)
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Analyst/Coordinator

Culture, Value

I can call the vendor and ask for different things under our service contract, and they don't charge...

May 2024
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(0)
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Director

Operations

For implementations, Sectra provides an adequate amount of support. That makes all the difference...

May 2024
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(0)
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Director

Product

The system is easy to use and very reliable, and those two aspects are very big parts for us. The...

May 2024
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(0)
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Director

Product

There could be an improved peer-review process. Right now, that process is just clunky. We don't use...

May 2024
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(0)
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Director

Relationship

The vendor responds well, but they could be a little more proactive on the front end without us...

May 2024
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(0)
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Director

Product

Sectra PACS works well for what we utilize it for, and we love the worklist feature. We also...

May 2024
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(0)
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Manager

Relationship, Operations

Sectra does keep their promises. If they can't do something, they let us know. Some of the things...

Feb 2024
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(0)
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Manager

Culture

We were looking into getting another license with Sectra, and we thought it was going to be a...

Feb 2024
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(0)
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Manager

Relationship, Product

Sectra PACS is very easy to use. There are things that I do daily in Sectra PACS, and maybe I could...

Feb 2024
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(0)
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Manager

Culture

The technology in Sectra PACS could be improved a bit. There are just little glitches here and...

Feb 2024
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(0)
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Manager

Loyalty, Product

Some of the new radiologists who have come on board in the past few years have really liked Sectra...

Jan 2024
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(0)
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Manager

Loyalty, Product

We have talked to Sectra about their cloud infrastructure, and they said they would really like...

Jan 2024
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(0)
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Manager

Product

We don't really have any instances of downtime or failures with Sectra PACS. We always get some...

Jan 2024
||
(0)
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Manager

Product

The integration between Sectra PACS and our dictation system is key, and the integration works...

Jan 2024
||
(0)
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Manager

Relationship

Sectra’s support staff is good. Whenever we have to reach out to them with any kind of problem, they...

Jan 2024
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(0)
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Director

Loyalty

We went through an RFP process and evaluated several vendors. I was looking beyond just radiology to...

Dec 2023
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(0)
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Director

Product

One of the selling points was the integration with other PACS products, but it wasn't very clear...

Dec 2023
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(0)
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Director

Loyalty

The cloud was a key thing for us. We did not feel Sectra’s cloud product was ready for prime time,...

Dec 2023
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(0)
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Manager

Loyalty, Product

Sectra's services are fantastic. The vendor is pushing the system to be a full-fledged PACS. The...

Dec 2023
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(0)
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Manager

Relationship

Even the people in Sectra's highest positions meet with clients. I have to applaud Sectra for that...

Dec 2023
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(0)
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Manager

Loyalty, Product

Sectra could improve the system's cardiology side. That is something that they are working on, but...

Dec 2023
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(0)
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Manager

Product

We haven't had any issues with the product's scalability.

Dec 2023
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(0)
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Manager

Loyalty, Product

Compared to our previous PACS, Sectra PACS fits really well with our organization. I would like to...

Dec 2023
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(0)
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COO

Product

We are pleased with the functionality and overall radiologist satisfaction with Sectra PACS. Sectra...

Nov 2023
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(0)
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COO

Relationship

Sectra is proactive in letting us know about downtime and new releases. Sectra seems to have a...

Nov 2023
||
(0)
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Manager

Culture, Value

Sectra is currently trying to change their licensing plan, but right now, they charge for every...

Nov 2023
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(0)
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Manager

Relationship

In the past when we first worked with Sectra, we had access to a lot of higher-level employees or...

Nov 2023
||
(0)
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Manager

Relationship

For the most part, Sectra’s support is pretty good. But we have had one ongoing issue that has taken...

Nov 2023
||
(0)
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Manager

Relationship, Product

Sectra PACS works well. Sectra is very good at integrating and keeping up with new imaging and new...

Nov 2023
||
(0)
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