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Sectra PACS Commentary
Filtered view: (Small - Under 300K Studies)

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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Loyalty, Product

When we purchased Sectra PACS, we wanted our integration between our speech recognition product and...

Apr 2025
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Analyst/Coordinator

Relationship, Product

Sectra is more interested in working with their internal products than they are with external...

Apr 2025
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Analyst/Coordinator

Relationship, Product

There is nothing proactive about Sectra. The problem is that they have the capability to be...

Apr 2025
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Analyst/Coordinator

Loyalty

The radiologists' experience is the biggest reason we are moving away from Sectra PACS. Sectra...

Apr 2025
||
(0)
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Manager

Relationship, Product

I love Sectra PACS. I can learn anything, and it is very easy to use. I like that there are a lot of...

Apr 2025
||
(0)
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Manager

Operations, Product

Our last Sectra PACS upgrade didn't go so well. The new version didn’t work with one of our...

Apr 2025
||
(0)
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Manager

Relationship

We had a team at Sectra that everything would go to, and that was really great and efficient, but...

Apr 2025
||
(0)
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Manager

Culture

The only negative thing I can say about Sectra is that we purchased a little add-on package for...

Apr 2025
||
(0)
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Manager

Operations

Our end users are pretty happy when it comes to transitioning and getting comfortable with Sectra...

Feb 2025
||
(0)
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Manager

Relationship, Value

Sectra is a really solid company. We have been with them for a long time, and they definitely work...

Feb 2025
||
(0)
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Manager

Relationship, Product

I am pretty happy with everything in Sectra PACS. Even when we do small updates, those take no time...

Dec 2024
||
(0)
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Manager

Relationship

Sectra says that they have a few things in the works, but we haven't gotten clarification on what is...

Dec 2024
||
(0)
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Manager

Product

I like the ease of use of Sectra PACS. There are certain functions that we didn't have in our...

Dec 2024
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(0)
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Manager

Culture, Value

As far as their software, Sectra keeps up with technology pretty well, so I don't feel like there is...

Dec 2024
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(0)
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Manager

Relationship

Things with Sectra have been pretty good. Their response time is a little longer than I would like...

Dec 2024
||
(0)
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Manager

Relationship, Product

Reporting is a huge piece that Sectra could thrive with if they were willing to listen to their...

Dec 2024
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(0)
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Manager

Relationship, Operations

The one thing that I wish Sectra would do is really invest in their chat function. It is a very...

Dec 2024
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(0)
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Manager

Relationship

One thing that Sectra does probably better than any other PACS vendor is that they have their...

Dec 2024
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(0)
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Manager

Loyalty, Relationship

We purchased Sectra PACS through a reseller, and there are pluses and minuses to that. One plus is...

Dec 2024
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(0)
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Manager

Culture

Sectra could help our reseller by using the model that Epic uses. When people take on Epic's...

Dec 2024
||
(0)
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Manager

Loyalty

There are certain things that we are going to purchase from Sectra that will help us get better...

Dec 2024
||
(0)
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Manager

Product

We love Sectra, and going with their PACS is probably one of the best decisions that we have made....

Dec 2024
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(0)
 Thank you  Helpful

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Director

Relationship

Sectra’s support is good. It is a double-edged thing because if we call the support people and just...

Dec 2024
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(0)
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Director

Relationship

Sectra has a great product. The software is probably the best, if not one of the best, out there. It...

Dec 2024
||
(0)
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Director

Value

In comparison to other PACS solutions where there might be features that just come as defaults,...

Dec 2024
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(0)
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Manager

Relationship

All of Sectra’s support members are very quick to get back to us, and the support and service are...

Dec 2024
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(0)
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Manager

Operations, Product

Sectra PACS is very easy and user-friendly. When we put Sectra PACS together, our radiologists...

Dec 2024
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(0)
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Manager

Relationship, Product

The biggest thing is that the downtime is slim to none, except for a ransomware attack years ago....

Dec 2024
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(0)
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Manager

Relationship, Operations

We have been with Sectra for so long that we are on a first-name basis with a lot of their customer...

Dec 2024
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(0)
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Manager

Value

The current functionality meets our needs. It could exceed our needs if we were to implement other...

Dec 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

There is a big question mark with Sectra as to the direction they are headed, and that is going to...

Nov 2024
||
(0)
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Director

Relationship

Sectra's service is unmatched in terms of the people I do service with. Sectra is absolutely...

Nov 2024
||
(0)
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Director

Culture

Sectra’s licensing has always been a challenge for us. They have several different levels of...

Nov 2024
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(0)
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Director

Operations

I have not had an upgrade from Sectra recently. Normally, we do yearly upgrades, and one of the...

Nov 2024
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(0)
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Director

Operations

Sectra's training is very good. They have excellent documentation that comes along with it. We have...

Nov 2024
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(0)
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Director

Relationship

Sectra’s involvement has fallen off. We used to have a lot more contact from their salesperson, but...

Nov 2024
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(0)
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Director

Product

Sectra PACS is a good program. Everything that it does, it does for us. It is user friendly. When I...

Nov 2024
||
(0)
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Director

Product, Value

Sectra PACS is an efficient solution and has been very positive for our organization.

Nov 2024
||
(0)
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CIO

Loyalty

We do not regret our decision from years ago to go with Sectra. Our radiologists are happy, the...

Nov 2024
||
(0)
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Director

Relationship

Sectra really doesn't call us. We have to reach out to them, so they can be more proactive in...

Nov 2024
||
(0)
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Director

Loyalty

My only issue with Sectra has been that they don't forecast budgetary issues very well. We are...

Nov 2024
||
(0)
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Director

Loyalty, Relationship

The radiologists would quit if we switched to a different vendor other than Sectra. They have been...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Culture, Relationship

PACS vendors, including Sectra, hold us hostage because it is expensive to change PACS. They do a...

Nov 2024
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(0)
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Manager

Culture, Value

Everything has a cost with Sectra. When we ask for training, they give us a quote, even if the...

Nov 2024
||
(0)
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Manager

Loyalty, Product

The PACS space has gotten to a point where Sectra needs to do a better job integrating advanced...

Nov 2024
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(0)
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Manager

Loyalty, Product

Sectra PACS is not a bad product. It is stable, and we don’t have a lot of issues with it. Also,...

Nov 2024
||
(0)
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Manager

Relationship

We are in a different time zone than Sectra’s support team, and their support closes when we are...

Nov 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Sectra seems organized, and they are very proactive, which is a big plus for them. They reach out...

Nov 2024
||
(0)
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Manager

Operations

Sectra’s training could be better because it is really terrible. They don't do a good job training,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We are going through an upgrade for Sectra PACS, and the upgrade has not been going well at all. We...

Nov 2024
||
(0)
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Director

Product

Sectra PACS is very user friendly, and it does everything I ask it to do. It is not a difficult...

Nov 2024
||
(0)
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Director

Relationship

We are very happy with Sectra, and the support is wonderful. Whenever I call, I get to talk to some...

Nov 2024
||
(0)
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Manager

Product

It would be nice to be able to integrate Sectra PACS with our EMR. My department doesn't live in our...

Oct 2024
||
(0)
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Manager

Loyalty

Sectra has been with us from beginning to end, even through some disasters. I have already...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Culture, Relationship

When we made our contract with Sectra, we paid for user seats for the vendor's user conferences. In...

Oct 2024
||
(0)
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Manager

Relationship

Sectra PACS meets our needs. The vendor always has the latest products, and we are working with them...

Oct 2024
||
(0)
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Manager

Relationship

Sectra made a big improvement where they opened up a chat line feature so that we could at least get...

Oct 2024
||
(0)
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Manager

Relationship

As part of their product line, Sectra has a monitoring system. Sometimes, we will find things out...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Product, Value

Sectra PACS helps us. The way the system interacts with our EMR is great. The turnaround times for...

Oct 2024
||
(0)
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Manager

Loyalty, Operations

Whenever Sectra does any product improvement or sends us information about new products they are...

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

The beauty about working with Sectra is that they listen to us. They have open forums where we can...

Oct 2024
||
(0)
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Manager

Product

How interoperable Sectra PACS is depends on the other system's vendor. Like any other field,...

Oct 2024
||
(0)
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Manager

Relationship

Sectra has been good to us for many years, and we continue to see them step up for us over and over....

Sep 2024
||
(0)
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Manager

Loyalty, Relationship

We have been talking with Sectra about cloud, but I am not sure of the timing or the full details....

Sep 2024
||
(0)
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Manager

Relationship

I am not deep in the AI conversations, but I am always happy to hear Sectra is proactive in...

Sep 2024
||
(0)
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Manager

Product

A lot of the reporting we do is still manual. Sectra has some tools that would make some of our...

Sep 2024
||
(0)
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Manager

Product

The system is very user friendly. Not everyone is computer savvy, but users are able to customize...

Sep 2024
||
(0)
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Manager

Value

Our monthly bill from Sectra could probably be looked at, and we might be able to save some money...

Sep 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

Sectra is pretty good about customer support. They monitor our system and put in help tickets for...

Sep 2024
||
(0)
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Manager

Relationship

Our experience with Sectra has improved. We struggled at first, but things have stabilized. Part of...

Aug 2024
||
(0)
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Manager

Culture, Relationship

With Sectra, there is a technical manager over the whole technical group that I generally talk to...

Aug 2024
||
(0)
 Thank you  Helpful

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Manager

Culture

We were misled when we went live with Sectra PACS. The vendor said that they had a certain module...

Aug 2024
||
(0)
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VP/Other Executive

Operations

Our reseller of Sectra PACS probably needed to spend a little more time on the initial training....

Aug 2024
||
(0)
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VP/Other Executive

Loyalty

One specific need with Sectra PACS has not been as satisfactory, and that is peer review. So the...

Aug 2024
||
(0)
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VP/Other Executive

Value

With Sectra PACS, everything is priced higher than we think it should be.

Aug 2024
||
(0)
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VP/Other Executive

Relationship

We bought Sectra PACS through another company that Sectra works with, and that other company...

Aug 2024
||
(0)
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VP/Other Executive

Loyalty, Product

Some of the tools that we would like to have incorporated with or embedded in Sectra PACS itself are...

Aug 2024
||
(0)
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VP/Other Executive

Operations

Our reseller’s implementation of Sectra PACS has been pretty effective. There is a little hesitation...

Aug 2024
||
(0)
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VP/Other Executive

Culture, Value

The front-end users, who are really the radiologists and the technologists or the PACS...

Aug 2024
||
(0)
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Director

Loyalty, Product

Sectra is approaching a cloud-based model for the future, and it is always good that they are...

Jun 2024
||
(0)
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Director

Relationship

We are a Sectra PACS customer, but we actually get our support through a third-party company. We are...

Jun 2024
||
(0)
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Director

Culture, Value

Sectra has a modularity of add-ins, and not only do they have their own packages, but they also...

Jun 2024
||
(0)
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Director

Relationship

Sectra has conferences that a lot of their VPs attend. They fly them all out, and we get to meet the...

Jun 2024
||
(0)
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Director

Relationship, Operations

The product is very easy to use and easy to support. When we do have to engage Sectra for support...

Jun 2024
||
(0)
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Manager

Loyalty, Product

One of the biggest things is Sectra and another vendor are supposed to be working together to more...

Jun 2024
||
(0)
 Thank you  Helpful

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Manager

Product

Radiologists are required to review every image that is put in front of them. Let's say we had a CT,...

Jun 2024
||
(0)
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Manager

Relationship

Sectra’s help people are good. We work with Sectra so much that we know each other. If I have...

Jun 2024
||
(0)
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Manager

Operations

If we go to the Sectra documentation, they have administrator guides in that stuff that are pretty...

Jun 2024
||
(0)
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Manager

Loyalty, Product

Sectra sees the world through European eyes, so when we start talking about needing templates, their...

Jun 2024
||
(0)
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Manager

Loyalty, Relationship, Product

The reliability and responsiveness of Sectra PACS itself are pretty good. Stability is good. The...

Jun 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

With Sectra, a lot of things went through our sales representative in the past, but now we also have...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

I can call the vendor and ask for different things under our service contract, and they don't charge...

May 2024
||
(0)
 Thank you  Helpful

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Director

Operations

For implementations, Sectra provides an adequate amount of support. That makes all the difference...

May 2024
||
(0)
 Thank you  Helpful

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Director

Product

The system is easy to use and very reliable, and those two aspects are very big parts for us. The...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There could be an improved peer-review process. Right now, that process is just clunky. We don't use...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor responds well, but they could be a little more proactive on the front end without us...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sectra PACS works well for what we utilize it for, and we love the worklist feature. We also...

May 2024
||
(0)
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04 June 24    |   Monique Rasband and Sidney Tate
The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.
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08 November 22    |   Monique Rasband and Sidney Tate
The US PACS market is poised for change. Several vendors have made or undergone acquisitions, and some vendors have large customer bases still on legacy solutions. Over 30% of the 368 organizations interviewed for this report are at risk of replacing their current vendor, and organizations are looking for vendor partners to advance their enterprise imaging strategies. Further, industry-wide staff shortages have led to support and innovation challenges among PACS vendors. This report examines how these vendors have addressed this shifting market’s challenges and met the needs of customers with large volumes (300,000+ studies per year) and small/midsize volumes (<300,000 studies per year).



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