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Sectra PACS Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

Sectra PACS being in the cloud has been working surprisingly well. It requires a dedicated fiber...

Nov 2025
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Manager

Operations

Sectra has one of the best implementation teams that I have worked with so far. Every single team...

Nov 2025
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Manager

Operations, Product

I would recommend Sectra PACS without hesitation. The Sectra implementation team is just...

Nov 2025
||
(0)
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Manager

Product

Sectra has done many integrations, and they are very knowledgeable, so things just seem to integrate...

Nov 2025
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Manager

Relationship, Operations

I was super impressed by one thing right off the bat. We had an issue with our single sign-on on...

Nov 2025
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Director

Relationship

When we have projects for Sectra, we pay for their time, but they don't seem to mind doing little...

Nov 2025
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Director

Product

I don't think there are any gaps in regards to the system's functionality. We also don't have any...

Nov 2025
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Director

Relationship, Operations

Things have been very good with Sectra. They are definitely one of our top vendors, so I truthfully...

Nov 2025
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Manager

Loyalty, Product

We have had a couple of sticking points with Sectra PACS. There are a couple of 3D and...

Nov 2025
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Manager

Relationship

Overall, we have had a very positive experience with Sectra. I supported a competitor's PACS before...

Nov 2025
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Manager

Relationship, Product

It is very easy for new users to come in and understand the configuration of Sectra PACS. The...

Nov 2025
||
(0)
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Manager

Relationship

Things with Sectra have been fine. We have always had a pretty decent relationship with them. They...

Oct 2025
||
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Director

Loyalty, Relationship

Sectra is very supportive. Their service and support are outstanding, and they seem to be very...

Oct 2025
||
(0)
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Manager

Operations, Value

Sectra doesn't keep their promises about functionality. When the vendor releases new functionalities...

Oct 2025
||
(0)
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Manager

Relationship

Sectra does a decent job of being proactive. We had a rough time with them a couple of years ago,...

Oct 2025
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(0)
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Director

Product

Sectra PACS works just as Sectra says it does. It is easy to use. Sectra PACS has a worklist...

Oct 2025
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Director

Culture, Value

There is a big push for all of our locations to go to one PACS. Being on one platform would be good...

Oct 2025
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Director

Relationship

I have had no issues with Sectra not doing what they needed to do. Sectra has been very attentive to...

Oct 2025
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Manager

Product

We would like to have more access to the audit trail from the actual application where we are...

Oct 2025
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Manager

Relationship, Operations, Product

We like the fact that Sectra PACS is so user-friendly. We have so many users, and we don't even have...

Oct 2025
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Director

Loyalty, Value

Sectra has come out with a new support design. They don't want to handle smaller clients anymore. No...

Sep 2025
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Director

Product

Sectra PACS is very nicely integrated with our practice management system, and we send information...

Sep 2025
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Director

Relationship

Sectra has one of the best support teams out there. That team is top notch. The team members...

Sep 2025
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Director

Relationship

Sectra kind of dropped the ball for our last upgrade. They normally contact me way ahead of time,...

Sep 2025
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Director

Loyalty, Product

We are really excited about AI technology, and it doesn't appear that Sectra PACS is as far along as...

Sep 2025
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Director

Value

Sectra charges a lot for their support, but they don't nickel-and-dime us for anything extra.

Sep 2025
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(0)
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Director

Operations

Sectra is incredibly effective at their implementations. They had excellent training when we first...

Sep 2025
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Manager

Relationship, Operations

When we call Sectra’s customer service team, we get someone right away. We are never waiting, and we...

Sep 2025
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Manager

Relationship, Operations

Sectra has already scheduled a meeting with us to prepare for the upcoming upgrade. During the...

Sep 2025
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Manager

Operations, Product

Sectra PACS is very user-friendly. Anytime we want to fix, change, or move something, that is always...

Sep 2025
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Manager

Relationship

We receive support from Sectra when we keep up with their contracts, but at the same time, if users...

Aug 2025
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(0)
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Manager

Product

We are very happy with Sectra PACS. It meets all of our needs. The system is extremely easy to use,...

Aug 2025
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(0)
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CIO

Operations, Product

We had a few minor challenges with the implementation of Sectra PACS, but our radiologists really...

Aug 2025
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(0)
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Manager

Loyalty

I can't say enough about the vendor's support. The product has many convenient features that make it...

Jul 2025
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(0)
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Manager

Product

The system's search capabilities could be improved. Currently, to search for something like an MRI...

Jul 2025
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Manager

Operations

Our go-live was very smooth. We had a team from Sectra come on-site to support us. Our radiologists...

Jul 2025
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Manager

Culture, Value

Sectra avoids charging for every little thing. We have to purchase any new models that we want from...

Jun 2025
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Manager

Culture, Value

Sectra PACS has a lot of goodies to offer, but our problem is that we are still on the old licensing...

Jun 2025
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(0)
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Manager

Loyalty, Relationship

We have had a rough time lately with Sectra. We have had a lot of transparency issues. We are trying...

Jun 2025
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(0)
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Manager

Product

I liked another PACS product a lot, and it was a little more user-friendly for the radiologists than...

Jun 2025
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(0)
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Manager

Loyalty

We acquired some facilities that are on another PACS, and we haven't combined the systems yet, so we...

Jun 2025
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(0)
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Manager

Culture, Operations

We had a rough upgrade for Sectra PACS, and our salesperson just left. The new salesperson is really...

Jun 2025
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VP/Other Executive

Loyalty, Product

Sectra is pretty good at what they do, but they aren't meeting all my needs. We use a couple of...

May 2025
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(0)
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VP/Other Executive

Product

We found the initial learning curve to be a little longer with Sectra PACS, especially for our...

May 2025
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(0)
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VP/Other Executive

Operations

Sectra’s initial and ongoing training was really good. Sectra’s support is really good. I usually...

May 2025
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Analyst/Coordinator

Operations

Sectra provides actual classes, Teams calls, and things like that for education. It is more...

May 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

When we purchased Sectra PACS, we wanted our integration between our speech recognition product and...

Apr 2025
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(0)
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Analyst/Coordinator

Relationship, Product

Sectra is more interested in working with their internal products than they are with external...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

There is nothing proactive about Sectra. The problem is that they have the capability to be...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty

The radiologists' experience is the biggest reason we are moving away from Sectra PACS. Sectra...

Apr 2025
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(0)
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Manager

Relationship, Product

I love Sectra PACS. I can learn anything, and it is very easy to use. I like that there are a lot of...

Apr 2025
||
(0)
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Manager

Operations, Product

Our last Sectra PACS upgrade didn't go so well. The new version didn’t work with one of our...

Apr 2025
||
(0)
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Manager

Relationship

We had a team at Sectra that everything would go to, and that was really great and efficient, but...

Apr 2025
||
(0)
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Manager

Culture

The only negative thing I can say about Sectra is that we purchased a little add-on package for...

Apr 2025
||
(0)
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Manager

Operations

Our end users are pretty happy when it comes to transitioning and getting comfortable with Sectra...

Feb 2025
||
(0)
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Manager

Relationship, Value

Sectra is a really solid company. We have been with them for a long time, and they definitely work...

Feb 2025
||
(0)
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Manager

Relationship, Product

I am pretty happy with everything in Sectra PACS. Even when we do small updates, those take no time...

Dec 2024
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(0)
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Manager

Relationship

Sectra says that they have a few things in the works, but we haven't gotten clarification on what is...

Dec 2024
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(0)
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Manager

Product

I like the ease of use of Sectra PACS. There are certain functions that we didn't have in our...

Dec 2024
||
(0)
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Manager

Culture, Value

As far as their software, Sectra keeps up with technology pretty well, so I don't feel like there is...

Dec 2024
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(0)
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Manager

Relationship

Things with Sectra have been pretty good. Their response time is a little longer than I would like...

Dec 2024
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(0)
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Manager

Relationship, Product

Reporting is a huge piece that Sectra could thrive with if they were willing to listen to their...

Dec 2024
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(0)
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Manager

Relationship, Operations

The one thing that I wish Sectra would do is really invest in their chat function. It is a very...

Dec 2024
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(0)
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Manager

Relationship

One thing that Sectra does probably better than any other PACS vendor is that they have their...

Dec 2024
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(0)
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Manager

Loyalty, Relationship

We purchased Sectra PACS through a reseller, and there are pluses and minuses to that. One plus is...

Dec 2024
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(0)
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Manager

Culture

Sectra could help our reseller by using the model that Epic uses. When people take on Epic's...

Dec 2024
||
(0)
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Manager

Loyalty

There are certain things that we are going to purchase from Sectra that will help us get better...

Dec 2024
||
(0)
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Manager

Product

We love Sectra, and going with their PACS is probably one of the best decisions that we have made....

Dec 2024
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(0)
 Thank you  Helpful

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Director

Relationship

Sectra’s support is good. It is a double-edged thing because if we call the support people and just...

Dec 2024
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(0)
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Director

Relationship

Sectra has a great product. The software is probably the best, if not one of the best, out there. It...

Dec 2024
||
(0)
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Director

Value

In comparison to other PACS solutions where there might be features that just come as defaults,...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship

All of Sectra’s support members are very quick to get back to us, and the support and service are...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Sectra PACS is very easy and user-friendly. When we put Sectra PACS together, our radiologists...

Dec 2024
||
(0)
 Thank you  Helpful

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The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.
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The healthcare imaging market in the US is moving to the cloud—nearly two-thirds of the 228 healthcare organizations surveyed about their cloud road map either are using the cloud for diagnostic image viewing and/or storage or are likely to start using the cloud within the next three years. As organizations transition, it is critical for them to choose a vendor that provides not only a reliable cloud solution but also strategic guidance to ensure a successful migration. Intended to help organizations considering the cloud, this report shares customer perceptions of their vendors’ readiness for the cloud, along with an overview of the state of cloud adoption in the imaging market.



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