Sectra PACS
Filtered view: (Small - Under 300K Studies)

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Monique Rasband
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KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

A while back, we were trying to implement a new CD burner into the environment, and we were all set...

Jun 2022
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Manager

I would like to see the vendor keep up-to-date on their technical documentation. The vendor's system...

Jun 2022
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Manager

We would like to keep Sectra's PACS, but we are probably not going to have that option. That...

Jun 2022
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Manager

Getting new users acclimated to the PACS takes some time. There are a few ins and outs that aren't...

Jun 2022
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Manager

We have an account executive who is in contact with us frequently. If I have problems, I have a tech...

Jun 2022
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Analyst/Coordinator

I like how user friendly the system is; it is pretty simple and straightforward. It is easy for us...

Jun 2022
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Analyst/Coordinator

Sectra keeps their promises with the exception of promises about response time. The vendor is...

Jun 2022
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Analyst/Coordinator

Sectra avoids nickel-and-diming. We just pay one fee for the service and everything.

Jun 2022
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Analyst/Coordinator

Our experience with our Sectra sales representative has been pretty poor. That person has often...

Jun 2022
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Manager

Sectra's training manuals are really great. They are easy to get through, and the information is...

Jun 2022
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Manager

I have gone to Sectra fairly frequently with beginner questions. We have had a couple of issues, and...

Jun 2022
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Manager

We meet with our account executive, and whenever we talk, they have already gone through our tickets...

Jun 2022
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Manager

I find the system's logs to be a little difficult, and the flexibility with reporting is not what I...

Jun 2022
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Manager

Sectra has a very competent project management team that walks us through everything ahead of time....

Jun 2022
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Manager

Whenever we have any systems that need to be interfaced with Sectra's solution, Sectra is very good...

Jun 2022
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VP/Other Executive

Sectra PACS is a stable system. It is the most robust PACS that we have ever had. The vendor is...

May 2022
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VP/Other Executive

Our end users sometimes complain about the number of clicks that it takes to do additional things in...

May 2022
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VP/Other Executive

Sectra's support people are very responsive.

May 2022
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Manager

We have worked closely with the vendor's engineers and support team over the years. They have been...

May 2022
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Manager

Sectra is always nickel-and-diming us, and they always charge us for everything. Sectra moved to an...

May 2022
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Manager

For the most part, I think that Sectra keeps their promises. However, when their salespeople come...

May 2022
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Manager

I would recommend the solution. I don't think that there is a better PACS out there, and the...

May 2022
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Analyst/Coordinator

We are huge fans of Sectra. We have seen several other PACS, and Sectra's PACS is our favorite. Our...

May 2022
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Analyst/Coordinator

We have some complaints about Sectra's turnaround times for service tickets. Sectra has grown a lot...

May 2022
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Analyst/Coordinator

Sectra has a bunch of modules to add to their already-existing software. However, all the modules...

May 2022
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Manager

We love Sectra PACS. We also love the Sectra team that we work with. However, there is one bad apple...

May 2022
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Manager

When it comes to executive involvement, I would say that the vendor has great executives in Sweden....

May 2022
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Manager

Sectra doesn’t charge us for every little thing. They are very open and willing to work with us. We...

May 2022
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Manager

Sectra PACS is very user friendly. We rarely have issues with downtime. The solution is very...

May 2022
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Manager

The hardest thing for me in the system is the display protocols, but the vendor has done a lot to...

May 2022
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Manager

The vendor listens to our suggestions for feature enhancements. They are good about updating their...

May 2022
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Analyst/Coordinator

In my opinion, Sectra's solution is head and shoulders above the other PACS we have. Sectra's...

May 2022
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Analyst/Coordinator

Sectra is the best vendor we work with when it comes to support and reliability. I never have...

May 2022
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Manager

Sectra seems to focus a lot of their attention on making large institutions happy. We are not very...

May 2022
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Manager

Sectra has a really good product that meets the needs of our specialty. I like Sectra's interface a...

May 2022
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Manager

Every time we have an upgrade, Sectra charges us for professional services. That charge seems...

May 2022
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Manager

Sectra seems to be running thin on training personnel because it takes a long time to get responses...

May 2022
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Manager

The main strengths of Sectra PACS are usability, navigation, and integration with other products.

Feb 2022
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Manager

One of Sectra's weaknesses right now is the turnaround time for routine support tickets. Sectra is...

Feb 2022
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Director

Sectra PACS is an important tool for us in terms of our relationships with our clients and...

Feb 2022
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Director

The challenge that we are facing is that we are working with other entities who have their own PACS...

Feb 2022
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Director

My understanding was that having Sectra PACS was supposed to help us with pricing per study. We have...

Feb 2022
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Director

We are evaluating the new technology the vendor has delivered. There have been discussions, but we...

Feb 2022
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Director

I don't feel as though the vendor's tier-one support brings a lot of value to troubleshooting....

Feb 2022
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Director

I like our account executive. That person works very well with me, and they are doing everything in...

Feb 2022
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Manager

Sectra does not avoid charging us for things. That is probably the one complaint I have against...

Feb 2022
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Manager

The product itself is extremely user friendly. Compared to other products that I have used, Sectra...

Feb 2022
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Manager

Sectra’s people, all the way up to the president and CEO, just have a true feeling of concern for...

Feb 2022
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Manager

There are some things behind the scenes in working with Sectra that I am not always privy to, such...

Feb 2022
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Manager

The end-user experience is very easy, independent of whoever is interfacing with the product,...

Feb 2022
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Manager

Sectra PACS is a very solid product. We have been completely satisfied. I can't think of any...

Feb 2022
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Manager

In the past, Sectra would always send somebody on-site anytime we did an upgrade. Over the last two...

Feb 2022
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Manager

I wish some features were included in the product and did not have to be purchased as extras, like...

Feb 2022
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CMIO

We were effectively oversold on Sectra PACS. The reason why we shifted to Sectra PACS was because of...

Feb 2022
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CMIO

Sectra was heavily involved with our training in the beginning. I don't know whether they have...

Feb 2022
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CMIO

Stability is Sectra PACS' greatest strength. It is also a bit easier for our teams to adopt the...

Feb 2022
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Manager

We are behind on upgrades due to an integration issue with another vendor's system. That system...

Feb 2022
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Manager

I really like the system. I wouldn’t say it is perfect by any means, but I don’t think anything is...

Jan 2022
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Manager

I love the vendor's team. They are more than willing to help us out. Over the last few years, we...

Jan 2022
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Manager

I don't even remember the last time the system was down. It always seems to be up and running. The...

Jan 2022
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Manager

We have run into some issues with integrating the system with another vendor's system. We dated some...

Jan 2022
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Manager

The vendor nickel-and-dimes us. We have to pay for anything we want to add. There is a fee on top of...

Jan 2022
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Manager

We had some talks with the vendor about housing everything in the cloud and providing access to the...

Jan 2022
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Manager

Our most recent upgrade on the system went very well. It was pretty simple. We worked with the...

Jan 2022
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Manager

Recently, we have experienced multiple weeks of delays in responses from the vendor's support...

Jan 2022
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Director

We get a ton of training from Sectra, but we don't need it. We have an in-house team and have...

Jan 2022
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Director

Sectra has an ongoing monitoring system, and the support is fantastic. Oftentimes they know there is...

Jan 2022
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Director

There are always things that any company could improve on, but the thing with Sectra is they are...

Jan 2022
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Director

We know that Sectra is working on artificial intelligence, and that is something we are going to be...

Jan 2022
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Manager

I would like the chat functionality to be more robust. I would like to be able to stay in contact...

Nov 2021
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Manager

Overall, we are very pleased with the PACS. Sectra's support has been extremely good so far.

Nov 2021
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Manager

When a radiologist views a comparison, they should be able to map the comparison into the report...

Nov 2021
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Director

We were merged with another hospital system that was moving to Sectra PACS. Our implementation was...

Sep 2021
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Director

The ability to customize things can make it easy to overlook things. But it can be a little...

Sep 2021
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Manager

There are promises that the vendor hasn't yet fulfilled, but I fully trust that those promises will...

Sep 2021
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Manager

There are a lot of things that Sectra PACS can integrate with, and that makes our lives so much...

Sep 2021
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Director

Sectra PACS is extremely robust. We have had almost no issues with our PACS. It is integrated with...

Sep 2021
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Director

The system gives us the ability to change medical record numbers very quickly and seamlessly, and it...

Sep 2021
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Director

Our PACS administrator has a fantastic relationship with Sectra. We have had absolutely no issues in...

Sep 2021
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Director

It is a shame to rave and rave about the system, but it has been a fantastic system for us. I am not...

Sep 2021
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Director

We just simply haven't had any real downtime. We had one small issue, and it was a third-party...

Aug 2021
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Director

I am going to get a shirt made that says "Sectra for Life." All joking aside, I came from another...

Aug 2021
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Director

The updates from Sectra are really easy and quick, and we usually get them done over the weekend....

Aug 2021
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Director

Sectra PACS is really easy to use, and our radiologists love it. We also have other specialists who...

Aug 2021
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Director

Sectra PACS is not on the inexpensive side, but it is a solid PACS and is very reliable. We had...

Aug 2021
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