Commentary Summary
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User Commentary
Product
It would be nice to be able to integrate Sectra PACS with our EMR. My department doesn't live in our...
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Loyalty
Sectra has been with us from beginning to end, even through some disasters. I have already...
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Culture, Relationship
When we made our contract with Sectra, we paid for user seats for the vendor's user conferences. In...
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Relationship
Sectra PACS meets our needs. The vendor always has the latest products, and we are working with them...
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Relationship
Sectra made a big improvement where they opened up a chat line feature so that we could at least get...
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Relationship
As part of their product line, Sectra has a monitoring system. Sometimes, we will find things out...
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Product, Value
Sectra PACS helps us. The way the system interacts with our EMR is great. The turnaround times for...
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Loyalty, Operations
Whenever Sectra does any product improvement or sends us information about new products they are...
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Relationship
The beauty about working with Sectra is that they listen to us. They have open forums where we can...
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Product
How interoperable Sectra PACS is depends on the other system's vendor. Like any other field,...
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Relationship
Sectra has been good to us for many years, and we continue to see them step up for us over and over....
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Loyalty, Relationship
We have been talking with Sectra about cloud, but I am not sure of the timing or the full details....
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Relationship
I am not deep in the AI conversations, but I am always happy to hear Sectra is proactive in...
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Product
A lot of the reporting we do is still manual. Sectra has some tools that would make some of our...
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Product
The system is very user friendly. Not everyone is computer savvy, but users are able to customize...
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Value
Our monthly bill from Sectra could probably be looked at, and we might be able to save some money...
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Relationship
Sectra is pretty good about customer support. They monitor our system and put in help tickets for...
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Relationship
Our experience with Sectra has improved. We struggled at first, but things have stabilized. Part of...
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Culture, Relationship
With Sectra, there is a technical manager over the whole technical group that I generally talk to...
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Culture
We were misled when we went live with Sectra PACS. The vendor said that they had a certain module...
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Operations
Our reseller of Sectra PACS probably needed to spend a little more time on the initial training....
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Loyalty
One specific need with Sectra PACS has not been as satisfactory, and that is peer review. So the...
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Value
With Sectra PACS, everything is priced higher than we think it should be.
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Relationship
We bought Sectra PACS through another company that Sectra works with, and that other company...
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Loyalty, Product
Some of the tools that we would like to have incorporated with or embedded in Sectra PACS itself are...
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Operations
Our reseller’s implementation of Sectra PACS has been pretty effective. There is a little hesitation...
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Culture, Value
The front-end users, who are really the radiologists and the technologists or the PACS...
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Loyalty, Product
Sectra is approaching a cloud-based model for the future, and it is always good that they are...
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Relationship
We are a Sectra PACS customer, but we actually get our support through a third-party company. We are...
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Culture, Value
Sectra has a modularity of add-ins, and not only do they have their own packages, but they also...
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Relationship
Sectra has conferences that a lot of their VPs attend. They fly them all out, and we get to meet the...
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Relationship, Operations
The product is very easy to use and easy to support. When we do have to engage Sectra for support...
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Loyalty, Product
One of the biggest things is Sectra and another vendor are supposed to be working together to more...
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Product
Radiologists are required to review every image that is put in front of them. Let's say we had a CT,...
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Relationship
Sectra’s help people are good. We work with Sectra so much that we know each other. If I have...
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Operations
If we go to the Sectra documentation, they have administrator guides in that stuff that are pretty...
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Loyalty, Product
Sectra sees the world through European eyes, so when we start talking about needing templates, their...
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Loyalty, Relationship, Product
The reliability and responsiveness of Sectra PACS itself are pretty good. Stability is good. The...
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Culture, Relationship
With Sectra, a lot of things went through our sales representative in the past, but now we also have...
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Culture, Value
I can call the vendor and ask for different things under our service contract, and they don't charge...
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Operations
For implementations, Sectra provides an adequate amount of support. That makes all the difference...
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Product
The system is easy to use and very reliable, and those two aspects are very big parts for us. The...
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Product
There could be an improved peer-review process. Right now, that process is just clunky. We don't use...
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Relationship
The vendor responds well, but they could be a little more proactive on the front end without us...
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Product
Sectra PACS works well for what we utilize it for, and we love the worklist feature. We also...
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Relationship, Operations
Sectra does keep their promises. If they can't do something, they let us know. Some of the things...
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Culture
We were looking into getting another license with Sectra, and we thought it was going to be a...
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Relationship, Product
Sectra PACS is very easy to use. There are things that I do daily in Sectra PACS, and maybe I could...
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Culture
The technology in Sectra PACS could be improved a bit. There are just little glitches here and...
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Loyalty, Product
Some of the new radiologists who have come on board in the past few years have really liked Sectra...
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Loyalty, Product
We have talked to Sectra about their cloud infrastructure, and they said they would really like...
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Product
We don't really have any instances of downtime or failures with Sectra PACS. We always get some...
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Product
The integration between Sectra PACS and our dictation system is key, and the integration works...
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Relationship
Sectra’s support staff is good. Whenever we have to reach out to them with any kind of problem, they...
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Loyalty
We went through an RFP process and evaluated several vendors. I was looking beyond just radiology to...
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Product
One of the selling points was the integration with other PACS products, but it wasn't very clear...
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Loyalty
The cloud was a key thing for us. We did not feel Sectra’s cloud product was ready for prime time,...
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Loyalty, Product
Sectra's services are fantastic. The vendor is pushing the system to be a full-fledged PACS. The...
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Relationship
Even the people in Sectra's highest positions meet with clients. I have to applaud Sectra for that...
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Loyalty, Product
Sectra could improve the system's cardiology side. That is something that they are working on, but...
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Product
We haven't had any issues with the product's scalability.
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Loyalty, Product
Compared to our previous PACS, Sectra PACS fits really well with our organization. I would like to...
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Product
We are pleased with the functionality and overall radiologist satisfaction with Sectra PACS. Sectra...
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Relationship
Sectra is proactive in letting us know about downtime and new releases. Sectra seems to have a...
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Culture, Value
Sectra is currently trying to change their licensing plan, but right now, they charge for every...
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Relationship
In the past when we first worked with Sectra, we had access to a lot of higher-level employees or...
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Relationship
For the most part, Sectra’s support is pretty good. But we have had one ongoing issue that has taken...
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Relationship, Product
Sectra PACS works well. Sectra is very good at integrating and keeping up with new imaging and new...
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