Sectra PACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Product
In a perfect world, I would dump Sectra PACS in a heartbeat for an entirely cloud-based solution...
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Culture, Value
We get our support for Sectra through a reseller, and we have to pay for a lot of things that I feel...
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Operations, Product
When our PACS was built, it was set up very poorly. Basically, what we got was the frame of a PACS,...
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Relationship
Historically, we've had a really hard time with Sectra wanting to work on our goals rather than what...
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Relationship
We’re dealing with a reseller for support with Sectra, but when I talk to other hospitals that have...
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Product
Sectra PACS isn't great, but it's good. It handles the images and does fine. It's not perfect, but...
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Product
Sectra PACS is very user-friendly and intuitive.
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Product
The product itself has been quite good. It is very fast and snappy; it has all the features that we...
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Relationship
Things with Sectra are outstanding. The relationship really is top-notch in every way.
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Product
Sectra PACS checks all of our boxes. I love being on Sectra's cloud. Patching is super easy. I can’t...
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Relationship
Sectra is unique in that we have a pod of support. We work exclusively with those people. I actually...
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Product
Sectra PACS being in the cloud has been working surprisingly well. It requires a dedicated fiber...
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Operations
Sectra has one of the best implementation teams that I have worked with so far. Every single team...
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Operations, Product
I would recommend Sectra PACS without hesitation. The Sectra implementation team is just...
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Product
Sectra has done many integrations, and they are very knowledgeable, so things just seem to integrate...
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Relationship, Operations
I was super impressed by one thing right off the bat. We had an issue with our single sign-on on...
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Relationship
When we have projects for Sectra, we pay for their time, but they don't seem to mind doing little...
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Product
I don't think there are any gaps in regards to the system's functionality. We also don't have any...
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Relationship, Operations
Things have been very good with Sectra. They are definitely one of our top vendors, so I truthfully...
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Loyalty, Product
We have had a couple of sticking points with Sectra PACS. There are a couple of 3D and...
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Relationship
Overall, we have had a very positive experience with Sectra. I supported a competitor's PACS before...
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Relationship, Product
It is very easy for new users to come in and understand the configuration of Sectra PACS. The...
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Relationship
Things with Sectra have been fine. We have always had a pretty decent relationship with them. They...
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Loyalty, Relationship
Sectra is very supportive. Their service and support are outstanding, and they seem to be very...
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Operations, Value
Sectra doesn't keep their promises about functionality. When the vendor releases new functionalities...
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Relationship
Sectra does a decent job of being proactive. We had a rough time with them a couple of years ago,...
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Product
Sectra PACS works just as Sectra says it does. It is easy to use. Sectra PACS has a worklist...
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Culture, Value
There is a big push for all of our locations to go to one PACS. Being on one platform would be good...
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Relationship
I have had no issues with Sectra not doing what they needed to do. Sectra has been very attentive to...
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Product
We would like to have more access to the audit trail from the actual application where we are...
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Relationship, Operations, Product
We like the fact that Sectra PACS is so user-friendly. We have so many users, and we don't even have...
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Loyalty, Value
Sectra has come out with a new support design. They don't want to handle smaller clients anymore. No...
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Product
Sectra PACS is very nicely integrated with our practice management system, and we send information...
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Relationship
Sectra has one of the best support teams out there. That team is top notch. The team members...
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Relationship
Sectra kind of dropped the ball for our last upgrade. They normally contact me way ahead of time,...
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Loyalty, Product
We are really excited about AI technology, and it doesn't appear that Sectra PACS is as far along as...
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Value
Sectra charges a lot for their support, but they don't nickel-and-dime us for anything extra.
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Operations
Sectra is incredibly effective at their implementations. They had excellent training when we first...
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Relationship, Operations
When we call Sectra’s customer service team, we get someone right away. We are never waiting, and we...
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Relationship, Operations
Sectra has already scheduled a meeting with us to prepare for the upcoming upgrade. During the...
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Operations, Product
Sectra PACS is very user-friendly. Anytime we want to fix, change, or move something, that is always...
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Operations, Product
We had a few minor challenges with the implementation of Sectra PACS, but our radiologists really...
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Loyalty
I can't say enough about the vendor's support. The product has many convenient features that make it...
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Product
The system's search capabilities could be improved. Currently, to search for something like an MRI...
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Operations
Our go-live was very smooth. We had a team from Sectra come on-site to support us. Our radiologists...
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Culture, Value
Sectra avoids charging for every little thing. We have to purchase any new models that we want from...
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Culture, Value
Sectra PACS has a lot of goodies to offer, but our problem is that we are still on the old licensing...
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Loyalty, Relationship
We have had a rough time lately with Sectra. We have had a lot of transparency issues. We are trying...
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Product
I liked another PACS product a lot, and it was a little more user-friendly for the radiologists than...
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Loyalty
We acquired some facilities that are on another PACS, and we haven't combined the systems yet, so we...
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Culture, Operations
We had a rough upgrade for Sectra PACS, and our salesperson just left. The new salesperson is really...
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Loyalty, Product
Sectra is pretty good at what they do, but they aren't meeting all my needs. We use a couple of...
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Product
We found the initial learning curve to be a little longer with Sectra PACS, especially for our...
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Operations
Sectra’s initial and ongoing training was really good. Sectra’s support is really good. I usually...
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Operations
Sectra provides actual classes, Teams calls, and things like that for education. It is more...
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Loyalty, Product
When we purchased Sectra PACS, we wanted our integration between our speech recognition product and...
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Relationship, Product
Sectra is more interested in working with their internal products than they are with external...
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Relationship, Product
There is nothing proactive about Sectra. The problem is that they have the capability to be...
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Loyalty
The radiologists' experience is the biggest reason we are moving away from Sectra PACS. Sectra...
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Commentary Summary
Comment Type Breakout