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Sentry 340B (Sentinel/Sentrex)
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User Commentary

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Manager

There are two ways of looking at a third-party administrator. One way is to see whether the system...

Oct 2021
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Manager

The system's functionality is okay. I have seen some other systems that are a bit more simple. I...

Oct 2021
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Manager

Sentry Data Systems came up with a new dashboard, and the main screen is different. The data is...

Oct 2021
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Manager

Sentry Data Systems is limited in their reports compared to what we get from our wholesaler. If the...

Oct 2021
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Manager

Because of the way the data works and how we submit and modify it, we have a hard time switching...

Oct 2021
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Manager

If I were a new entity looking for a third-party administrator, I would look at what I was giving...

Oct 2021
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Manager

Sentry Data Systems should do better with the cost. There are a lot of things that they should...

Oct 2021
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Analyst/Coordinator

The vendor would have to completely revamp things to turn it around for us. They would have to fix...

Oct 2021
||
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Analyst/Coordinator

A lot of the solution's issues have a financial impact on us that isn't acceptable. We have probably...

Oct 2021
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Analyst/Coordinator

I would give the vendor's proactiveness a very low score. The vendor went through a restructuring...

Oct 2021
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Analyst/Coordinator

We were going to move to another 340B platform, but we had to stay with Sentry 340B because of major...

Oct 2021
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Analyst/Coordinator

Sentry 340B is in our long-term plans as long as our health system uses it. From what I have been...

Oct 2021
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Analyst/Coordinator

We haven't been very happy with the vendor. We were searching for another option, but the pandemic...

Oct 2021
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Analyst/Coordinator

The vendor will tell us that they have made improvements here and there, but we don't see those...

Oct 2021
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Analyst/Coordinator

We were offered a dedicated resource person for our facility, and we got to pick the person that we...

Oct 2021
||
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Analyst/Coordinator

The vendor is working on their support, but support is hard because of the type of organization we...

Oct 2021
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Manager

Recently, the vendor has definitely made strides to try to get better customer service. Their...

Sep 2021
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Manager

I like the software. The vendor has a lot of information and data in the system that we can get into...

Sep 2021
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Manager

In terms of whether I would select Sentry 340B again, my answer would have been no a couple of years...

Sep 2021
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Manager

Overall, our experience with Sentry Data Systems has been very positive. They are trying to have a...

Sep 2021
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Manager

I would like Sentry 340B to integrate more aggressively with other systems, and Sentry Data Systems’...

Sep 2021
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Manager

The owner of Sentry Data Systems has talked with us a lot to make sure that we are happy.

Sep 2021
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Manager

The system is saving our organization a lot of money. Overall, we have had a good experience, and we...

Sep 2021
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Manager

There may be some things that Sentry Data Systems can do that other vendors are just starting to...

Sep 2021
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Manager

There are vendors that have caught up to where Sentry Data Systems is, and those vendors are also...

Sep 2021
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Manager

Sometimes, the vendor's customer service is slow to act. That was one of our issues in the...

Sep 2021
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Director

Sentry 340B is a good system once it is implemented, but the problem was getting it implemented. The...

Sep 2021
||
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Director

There was a time when we were going to make an organizational change, and we ultimately decided not...

Sep 2021
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Director

We set up calls occasionally to check in and go over the accounts with Sentry Data Systems. If there...

Sep 2021
||
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Director

Sentry Data Systems has a technologically mature and sophisticated suite of products. They have a...

Aug 2021
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Director

Service and support are always key areas for improvement, particularly because the healthcare...

Aug 2021
||
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Director

Sentry Data Systems has matured a lot over the last five years. A few years ago, I would have rated...

Aug 2021
||
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Analyst/Coordinator

I have historically given Sentry Data Systems low scores overall. I am actually surprised I am...

Aug 2021
||
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Analyst/Coordinator

I would buy Sentry Data Systems' software again because they offer things that no other third-party...

Aug 2021
||
(0)
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Analyst/Coordinator

With Sentry340B, there is a lot of nuance with the back-end logic of what Sentry Data Systems...

Aug 2021
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Analyst/Coordinator

There is a lot of Sentry Data Systems logic that forces us to buy certain products on our WAC...

Aug 2021
||
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Analyst/Coordinator

We have standalone infusion centers that are grandfathered into the 340B program. They are straight...

Aug 2021
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Analyst/Coordinator

Sentry Data Systems' project managers are not well versed in 340B. They make suggestions that aren’t...

Aug 2021
||
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Analyst/Coordinator

Sentry Data Systems' support is very shoddy. We got to the point where we would not even open a...

Aug 2021
||
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Analyst/Coordinator

If people don't know the system, it is very overwhelming, and we are not given good training on it....

Aug 2021
||
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VP/Other Executive

Previously, we had some issues with our 340B program. The management of it has not been optimal, and...

Aug 2021
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VP/Other Executive

When we had issues, Sentry Data Systems had meetings and conversations to work it out. They...

Aug 2021
||
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VP/Other Executive

We regularly exchange ideas around ways that we think Sentry Data Systems could support us. More...

Aug 2021
||
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Manager

Most of the time, Sentry Data Systems avoids charging us. They only charge if there is something new....

Aug 2021
||
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Manager

Sentry Data Systems has a lot of training online.

Aug 2021
||
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Manager

Sentry Data Systems is doing well. If there are challenges, we can discuss them. They work on them...

Aug 2021
||
(0)
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Manager

Sentry 340B has very rich data extractions. I have all the tools to extract all of the data.

Aug 2021
||
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Manager

If there is an issue that needs to be addressed immediately, Sentry Data Systems will jump on it,...

Aug 2021
||
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Manager

I would like the product to have more flexibility in the programming, and maybe that is reaching a...

Aug 2021
||
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VP/Other Executive

For health systems in general, it is a hassle to not have split billing capabilities embedded within...

Aug 2021
||
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VP/Other Executive

Our Sentry Data Systems representative is part of the team and everyday work. Having a dedicated...

Aug 2021
||
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VP/Other Executive

Everything has gone well here, and the product has been helpful. Sentry Data Systems just got us...

Aug 2021
||
(0)
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Analyst/Coordinator

The vendor tells us about their products, but we haven't implemented any new products that the...

Aug 2021
||
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Analyst/Coordinator

Whether Sentry Data Systems keeps all of their promises is a tough question and depends on the day....

Aug 2021
||
(0)
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Analyst/Coordinator

Sentry Data Systems should have a trainer that knows what is going on so that people in the class...

Aug 2021
||
(0)
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Analyst/Coordinator

Sentry Data Systems should listen more to the covered entity and what their guidelines are. There...

Aug 2021
||
(0)
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Analyst/Coordinator

Things are tricky because we are dealing with two systems. I would rate the Sentrex side low and the...

Aug 2021
||
(0)
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Analyst/Coordinator

Whenever I do my random audits, they are pretty spot on. I only do one that shows that something was...

Aug 2021
||
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Analyst/Coordinator

I would like some of the vendor's ticket submission issues to be a little bit cleaner and easier to...

Aug 2021
||
(0)
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Analyst/Coordinator

Sentry Data Systems just merged with Craneware. They have a new product that both companies have...

Aug 2021
||
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Analyst/Coordinator

Sentry Data Systems has increased their communication through newsletters, and they have tried to...

Aug 2021
||
(0)
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Director

I keep expanding the product to other parts of our organization, so I do keep buying it. The product...

Aug 2021
||
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Director

With the implementation, things sometimes just aren't explained completely clearly or the...

Aug 2021
||
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Director

I have been on the product for so long that I don't need training, but I do know that the vendor...

Aug 2021
||
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Director

The support is certainly good, and I appreciate the vendor's executive support. I have seen a lot of...

Aug 2021
||
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Manager

We would not buy this product again because we have not had a great response from the vendor’s...

Aug 2021
||
(0)
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Manager

The vendor has a lot of training available to sign up for, but it is very scripted. It is not...

Aug 2021
||
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Manager

The vendor promotes a lot of really neat things, like dashboards and reporting, but they are all...

Aug 2021
||
(0)
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Manager

The product doesn’t support integration at all. Sentry Data Systems has a flat file that has to be...

Aug 2021
||
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Manager

When the product is working, it does split appropriately. And there is not a whole lot of...

Aug 2021
||
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Manager

I would like more productive conversations with the vendor. The account manager spends our...

Aug 2021
||
(0)
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Analyst/Coordinator

Sentry Data Systems mostly keeps their promises. There have been a couple of times when we haven't...

Aug 2021
||
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Analyst/Coordinator

If we can jam through something we are doing with the vendor now, then we will have a perfect score...

Aug 2021
||
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Analyst/Coordinator

We have a dedicated product support team and product build team. The teams have been with us for...

Aug 2021
||
(0)
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VP/Other Executive

Sentry Data Systems normally does a day of live training for Sentry 340B, and I make sure myself and...

Aug 2021
||
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VP/Other Executive

We have regular meetings with one of Sentry Data Systems' head people and direct email contact with...

Aug 2021
||
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VP/Other Executive

We have been fortunate to work with Sentry Data Systems with contracting in a way that doesn’t...

Aug 2021
||
(0)
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VP/Other Executive

We have a very extensive relationship with Sentry Data Systems. We get top-of-the-line service all...

Aug 2021
||
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VP/Other Executive

Integration with Sentry Data Systems is very tedious and takes time to complete, but when it is...

Aug 2021
||
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VP/Other Executive

We have had a much more compliant program since we have moved to Sentry Data Systems and put in...

Aug 2021
||
(0)
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Director

Sentry Data Systems keeps their promises. We had an incident, and they have worked to make their...

Aug 2021
||
(0)
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Director

Sentry Data Systems has stopped charging us for every little thing with the new contract. We went to...

Aug 2021
||
(0)
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Director

We have been working on an upgrade for years now, and it hasn't worked. I doubt that the product...

Aug 2021
||
(0)
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Director

I like some of the improvements that Sentry Data Systems made. The referral processes have become...

Aug 2021
||
(0)
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Analyst/Coordinator

I am very happy with Sentry 340B. We switched from a charge drug master model to NDC mapping, and...

Aug 2021
||
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Analyst/Coordinator

The only issue that we have with Sentry 340B is with the drug mapping. That is not on the vendor. We...

Aug 2021
||
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Analyst/Coordinator

The vendor's Senturion services have given us someone who knows our system inside and out so that we...

Aug 2021
||
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Analyst/Coordinator

Sentry Data Systems pushed out a business intelligence tool that is supposed to pull different types...

Aug 2021
||
(0)
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Analyst/Coordinator

Sentry Data Systems does a business analysis for us that goes quarter by quarter, but all the...

Aug 2021
||
(0)
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Analyst/Coordinator

We have had really good results with Sentry Data Systems’ customer service. We have a really good...

Aug 2021
||
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Manager

We have had challenges with Sentry Data Systems from the beginning, but they have gotten a lot...

Jul 2021
||
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Manager

The product supports our integration goals. It does what it is supposed to do, so it provides an...

Jul 2021
||
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Manager

The vendor sometimes does well at notifying us if we are missing a file. But with other things, like...

Jul 2021
||
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Manager

We would probably have to determine the price of other systems if we were deciding on the system...

Jul 2021
||
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Manager

The vendor helped out a lot with the implementation. A previous implementation for another tool was...

Jul 2021
||
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Manager

I don’t know how much we pay the vendor, but we do make good money from their product. I bet they...

Jul 2021
||
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Analyst/Coordinator

The vendor will help us with pretty much anything we need. For example, if there is a cleanup effort...

Jul 2021
||
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Analyst/Coordinator

On our most recent upgrade implementation for Sentry 340B, we started out with a project manager,...

Jul 2021
||
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Analyst/Coordinator

For Sentry 340B training, we go online, book an appointment with a trainer for whatever training we...

Jul 2021
||
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Analyst/Coordinator

With the number of years I have been using Sentry 340B, I am pretty well adept at it. But thinking...

Jul 2021
||
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Analyst/Coordinator

Sentry Data Systems is fairly responsive and pretty good about keeping things updated.

Jul 2021
||
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Analyst/Coordinator

I have not had much executive involvement from the vendor in my program lately. It was very...

Jul 2021
||
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Analyst/Coordinator

Our relationship with our vendor contacts is very good. I talk to them frequently, and they usually...

Jul 2021
||
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Analyst/Coordinator

Given the few issues that we have had, the responsiveness of the team that we have at Sentry Data...

Jul 2021
||
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Analyst/Coordinator

I would recommend Sentry Data Systems to others. They have it together. I see a lot of positive...

Jul 2021
||
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Analyst/Coordinator

No system is perfect. There are a couple of things that I have suggested to Sentry Data Systems as...

Jul 2021
||
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Analyst/Coordinator

In the Sentrex side of the system, each contract pharmacy has its own tab where we see our financial...

Jul 2021
||
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Manager

We have a dedicated account representative with Sentry Data Systems, but I don't know who it is. We...

Jul 2021
||
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Manager

When we first got the system, whenever we entered a ticket, we would get a follow-up email that said...

Jul 2021
||
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Manager

The vendor sends us emails about new technology that they are offering, but none of that technology...

Jul 2021
||
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Manager

My overall satisfaction with the solution is trending down. The vendor's customer service is one...

Jul 2021
||
(0)
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Manager

We have a very big problem with Sentry 340B because the vendor isn't allocating things correctly....

Jul 2021
||
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Manager

We have a few different systems that are supposed to work with Sentry 340B. However, there are a lot...

Jul 2021
||
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Manager

Sentry Data Systems needs to conduct training, especially when there are new bottleneck issues that...

Jul 2021
||
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Manager

When we had issues, Sentry Data Systems eventually brought in some executives, but bringing in an...

Jul 2021
||
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Manager

Sentry 340B is absolutely not part of our long-term plans. I am divorcing Sentry Data Systems and am...

Jul 2021
||
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Manager

There was some mapping done on a drug, and there should not have been any. We caught that issue, and...

Jul 2021
||
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Manager

With the contract pharmacy piece, there could be more communication about the fees. There were...

Jul 2021
||
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Manager

We have to know where to go to schedule our training, and sometimes that can be a little daunting...

Jul 2021
||
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Manager

The vendor has recently come up with quite a few new things. Sentry Data Systems has done a couple...

Jul 2021
||
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Manager

I would say that I am not a fan of anyone's help desk, not even my own. Anybody and their brother...

Jul 2021
||
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Manager

The vendor is very proactive with any legislation changes or manufacturer changes with 340B. When...

Jul 2021
||
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Manager

The logic behind Sentry 340B is pretty darn strong, and I love how Sentry 340B is implemented. I...

Jul 2021
||
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Manager

We have implemented the system at a lot more facilities recently, and the vendor's implementations...

Jul 2021
||
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Analyst/Coordinator

A few years ago, the vendor approached us with some new modules that allowed electronic...

Jun 2021
||
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Analyst/Coordinator

Sentry Data Systems has both a per-claim model and a flat-fee model. We went with the flat-fee...

Jun 2021
||
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Analyst/Coordinator

We will not be renewing our contract with Sentry Data Systems. They just became cumbersome. Whenever...

Jun 2021
||
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Analyst/Coordinator

I always had to reach out to Sentry Data Systems and ask them to do certain things. I would have...

Jun 2021
||
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Analyst/Coordinator

I was fairly happy with our account management team, but Sentry Data Systems seemed to turn people...

Jun 2021
||
(0)
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Manager

The vendor's executives are very involved. They come on-site to visit our team, but there is...

Jun 2021
||
(0)
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Manager

We do see savings and revenue from using Sentry 340B, but I am not sure that it is optimized. The...

Jun 2021
||
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Manager

We are concerned with the vendor's support. The quality of their support depends on who we get. They...

Jun 2021
||
(0)
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Manager

The vendor had a module with a good premise that they were trying to sell, but it didn't work the...

Jun 2021
||
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Manager

We have tossed around the idea of going with a different company in the future and replacing Sentry...

Jun 2021
||
(0)
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Manager

There is a cost associated with everything in Sentry 340B. Almost every implementation that I have...

Jun 2021
||
(0)
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Manager

Sentry Data Systems does pretty well with training. They have multiple training opportunities with...

Jun 2021
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(0)
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Manager

Some things in Sentry 340B are not self explanatory, and we have to get additional training to be...

Jun 2021
||
(0)
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VP/Other Executive

Historically, Sentry Data Systems' support team has had significant delays with responses and with...

Jun 2021
||
(0)
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VP/Other Executive

At the end of the day, we are realizing significant 340B savings, and Sentry 340B enables us to do that....

Jun 2021
||
(0)
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VP/Other Executive

The cost influenced our decision to leave Sentry 340B. We had a bundled package of mixed use with...

Jun 2021
||
(0)
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VP/Other Executive

I would not say that Sentry Data Systems nickel-and-dimes us, but their fees are a lot higher in...

Jun 2021
||
(0)
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VP/Other Executive

Sentry Data Systems does not play into interoperability much. I have seen little to no innovation...

Jun 2021
||
(0)
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Director

Sentry Data Systems does want to nickel-and-dime us and charge us for every little request that we...

Jun 2021
||
(0)
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Director

The vendor wants us to do online training. One-on-one training is not easy to come by. The vendor...

May 2021
||
(0)
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Director

The vendor's support can be slow. It has gotten better, though. The system is a powerful tool with...

May 2021
||
(0)
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Director

Having Sentry Data Systems during an audit was great; they helped us survive and supported us very...

May 2021
||
(0)
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Director

Sentry Data Systems has gotten better since they gave us a team to work with. We meet with them on a...

May 2021
||
(0)
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Director

As a small hospital, there are certain areas that we want to expand to. For example, we want to do...

May 2021
||
(0)
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Director

Sentry Data Systems is really good at getting us up and running. But say we drive out of the car...

May 2021
||
(0)
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Director

I would buy Sentry 340B again because at the time, we didn't really have another alternative. I am...

May 2021
||
(0)
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Director

Sentry Data Systems offers a lot of training; they have a lot of Webex meetings and things. We just...

May 2021
||
(0)
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Director

Sentry Data Systems is a little complicated and difficult to deal with. They are a large company, so...

Mar 2021
||
(0)
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Manager

The vendor does keep their promises, though we have had some outliers. Over time, there have been a...

Mar 2021
||
(0)
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Manager

We are a longstanding customer who has made a few different enhancement requests. Overall, the...

Mar 2021
||
(0)
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Manager

We have gone through a bunch of different implementations with the vendor, and we have seen a lot of...

Mar 2021
||
(0)
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Analyst/Coordinator

Something we have struggled with is the ADT feed. It is a big plus for us to accumulate data based...

Mar 2021
||
(0)
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Analyst/Coordinator

If we had to make a buying decision again, I would prefer to look for a different vendor. Sentry...

Mar 2021
||
(0)
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Analyst/Coordinator

We have been on the team for several years, and the first couple of years were really hit or miss...

Mar 2021
||
(0)
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Analyst/Coordinator

Sentry Data Systems generally tries to charge us for everything that they do, such as analyses that...

Mar 2021
||
(0)
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Analyst/Coordinator

Sentrex is very well run, and we don't experience many issues with the contract pharmacy or...

Mar 2021
||
(0)
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Manager

The vendor shook things up a couple of years ago, and I feel like they have really turned things...

Mar 2021
||
(0)
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Manager

We are able to use Sentinel to take a peek and build up an accumulation of the patients' expenses....

Mar 2021
||
(0)
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Manager

I can't say that I don't hear from any of the executives, but they don't reach out very often. If I...

Mar 2021
||
(0)
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 or  to see details.

Director

I think that Sentry Data Systems is on par with the other solutions that are in the marketplace, but...

Mar 2021
||
(0)
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 or  to see details.

Director

If I had to do everything again, I would look at other options before going back to Sentry Data...

Mar 2021
||
(0)
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 or  to see details.

Manager

As of today, the vendor's service is proactive. We had prior problems, but we changed the people we...

Mar 2021
||
(0)
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Manager

The vendor's support is very good. The vendor's executives have been involved from the beginning.

Mar 2021
||
(0)
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Manager

I like the solution's analytics. The system allows us to get everything in one place, and that is...

Mar 2021
||
(0)
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Manager

The vendor's integration to the wholesaler could be a little better as far as purchase orders go....

Mar 2021
||
(0)
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Analyst/Coordinator

The upgrades were rough. The vendor did exactly the opposite of what was written in the document on...

Feb 2021
||
(0)
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Analyst/Coordinator

There were some compliance concerns regarding accumulation, and they were not always what we found...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We are replacing Sentinel with another system. That is not due to how it was working and is more...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

There are some things that I really like about Sentinel, like some of the bells and whistles, even...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The support has gotten better. A couple of years ago, I was not happy with it, but the vendor gave...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Buying Sentinel again would all depend on what we see from other vendors. Some of the other places...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For the most part, Sentry keeps promises. It may take them quite a long time to get to that point....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have heard that Sentry does nickel-and-dime. We are doing the flat fee for everything, so Sentry...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

It doesn’t look like the trainers are using the system. There is a new training certification thing...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

It takes a little bit more work and questions on our part to get something for Sentry to do for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our account management team is really good. If there is a question that I have and I reach out to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The interaction we had in the past with senior leadership wasn't great. To get reimplemented, there...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am very computer literate and technical, so I know how to get access to things and work around...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's service charges and fees have gone up disproportionately to the value that we are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never received a minute of training from the vendor. They do have modules, but they are only...

Feb 2021
||
(0)
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 or  to see details.

Director

The implementation services have only gotten slightly better recently, but the notification of...

Feb 2021
||
(0)
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 or  to see details.

Director

The vendor's service and support teams try to steer us to the white papers or frequently asked...

Feb 2021
||
(0)
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 or  to see details.

Director

The data and information I glean from the system are very helpful. The product gives valuable and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor really hasn't delivered any new technology, but I don't know that there is any new...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is pretty easy. When the portal is up and running, it is very easy. The portal...

Feb 2021
||
(0)
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Director

The vendor is pretty engaged with us. We have developed a really good partnership with them over the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Training from Sentry Data Systems has been pretty good. The vendor assigns a training resource, and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some features that I wish the system were a little more intuitive with. For example, I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We find the product to be pretty user friendly to deal with, and we are able to keep accumulations...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Since our implementation, we really haven't put a new product into our system. We will be doing that...

Feb 2021
||
(0)
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 or  to see details.

Director

We have been pretty pleased with the ongoing support. The vendor has been attentive to us; they have...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I would absolutely not buy the system again. The issues that we have seem to have stemmed from our...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor's phone and web support have gotten better. We still have had some issues where we get...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor applies their matching statistics to the refills and makes those apply to all refills...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor has a set charge for every implementation, data correction, and project. When we were...

Feb 2021
||
(0)
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Analyst/Coordinator

We are to a point where we have the Sentry Data Systems executives on calls to make them aware of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The way the vendor operates, at least when it comes to trying to get new customers, is they look for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has made some improvements to their dashboard. They did a new report, but the new report...

Feb 2021
||
(0)
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Director

Overall, the vendor is excellent. Anything that can keep us compliant with reporting. We have to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our implementation was bumpy just because we had to do a total rebuild and there were communication...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sentry has newsletters that go out. I don’t ever get a whole lot of noteworthy information, but I do...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sentry Data Systems has a significant amount of work to do. Their contracting is aggressive, and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sentinel is a terrible product. It was the worst implementation experience we ever had. Sentry Data...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

All salespeople lie; that is pretty normal. However, the level of difference between what is sold...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I really haven’t sat in on any training. In my current implementation of Sentinel, customers have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With Sentry Data Systems, I absolutely don’t talk to any executives. They don’t care what our...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sentry Data Systems always has training, and they always answer my questions. I get quick responses....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I still like Sentry Data Systems over Macro Helix, but Sentry Data Systems is a company that is not...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sentinel is still a valid, viable product in terms of maintaining our virtual inventory. It does...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our satisfaction will likely be lower with Sentry Data Systems in a year from now because we will be...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to interoperability, we have had a lot of success with Sentinel talking back and forth...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy Sentinel again because I think the other systems that I have seen demos of, the systems...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have constantly experienced changes with Sentry Data Systems, and that has been a challenge. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are at a point with Sentry Data Systems where we would replace them if we found a reason to. They...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I see Sentry Data Systems' solution as pretty locked down. I think there is some functionality that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have worked with Sentry Data Systems for a long time. We used to work with another vendor, but...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of the actual communication with our account manager, we hardly ever hear from that person....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor can be a little slow to deliver sometimes, but they do keep all of their promises.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we need an update, such as if we need a database to run again, the vendor will nickel-and-dime us...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some parts of the software that I think should be different. I was looking at diversion...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are not sure whether this product is part of our long-term plans. We have looked at a couple of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sentinel has a lot of interfacing ability, but the customer service is not good. Sentry Data Systems...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our Sentry person has done some reports, but I haven't run any reports. We are satisfied with the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does mock audits to prepare us for what they are looking for. The mock audits are very...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Something goes wrong sometimes, and then I turn that over to my Sentry person. That person goes...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The biggest problem with the vendor is the implementation process. Once the product is implemented,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like Sentry's web-based reporting system. It seems to be really easy to use and very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sentry's customer support is very poor, and the people that really understand how to help us manage...

Oct 2020
||
(0)
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 or  to see details.

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