Sentry Data Systems Sentry 340B (Sentinel/Sentrex)
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Jackson Tate
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User Commentary

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Manager

Implementation and Training

Sentry Data Systems has a separate training hub, so we can go on and schedule different sections of...

Dec 2022
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Manager

Interfacing and Integration

Sentry Data Systems does interface with other wholesalers and things like that. There are data feeds...

Dec 2022
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Manager

Relationship

We have recurring calls with an account representative on a regular basis, and unfortunately, it has...

Dec 2022
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Manager

Functionality and Upgrades

We use the product for both split billing and contract pharmacy. Our experience with split billing...

Dec 2022
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Manager

Service and Support

Sentry Data Systems’ customer service ticketing system is just not good at all. It is fractured....

Dec 2022
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Manager

Future Outlook

We have actually decided to terminate our relationship with Sentry Data Systems. It got that bad, so...

Dec 2022
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Manager

ROI / Cost (care and feeding)

For the most part, the pricing for the product has been inclusive, and we are not getting charged...

Dec 2022
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Manager

Relationship

With our most recent implementation, Sentry Data Systems made promises that they ultimately didn't...

Dec 2022
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Director

Relationship

Sentry Data Systems has been highly cooperative. We have contacts, and we engage the vendor's...

Nov 2022
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Director

ROI / Cost (care and feeding)

The overall product is seamless and excellent. It is a known entity in the industry, and it works....

Nov 2022
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Director

ROI / Cost (care and feeding)

The vendor absolutely avoids charging for every little thing. Everything is usually bucketed. We...

Nov 2022
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Director

Implementation and Training

The vendor could add more value for us by improving our ongoing training and education for the...

Nov 2022
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Director

Future Outlook

Historically, Sentry Data Systems' claims processing system was horrible, and we struggled with it....

Nov 2022
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Director

Implementation and Training

We need better trainers for the system. When we first started with the vendor, they had fantastic...

Nov 2022
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Director

Service and Support

We have to go through a process to get ahold of Sentry Data Systems' executives. We have to open up...

Nov 2022
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Director

Future Outlook

Sentry Data Systems was acquired by Craneware. As with any change in leadership, the vendor's...

Nov 2022
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Manager

ROI / Cost (care and feeding)

We are so established with Sentry Data Systems that there is very little maintenance we do with...

Nov 2022
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Manager

Implementation and Training

Sentry Data Systems recently went live with two-factor authentication, and we did not have enough...

Nov 2022
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Manager

Implementation and Training

There is not really ongoing training with Sentry Data Systems. We haven’t had a lot of turnover...

Nov 2022
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Manager

Service and Support

We definitely use the product for more than what it is designed for in various ways. That has been...

Nov 2022
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Manager

Other Observations & Comments

Knowing what other value-added services Sentry Data Systems can offer to help with pharmacy-related...

Nov 2022
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Manager

Relationship

I recently had to reach out to Sentry Data Systems, and what I needed was rectified pretty quickly....

Nov 2022
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Manager

Other Observations & Comments

The product itself hasn't changed a lot since we were onboarded. Sometimes the upgrades aren’t...

Nov 2022
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Manager

Service and Support

There has been a lot of turnover within Sentry Data Systems, and sometimes that leads to a lot of...

Nov 2022
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Manager

Functionality and Upgrades

Sentry Data Systems’ dashboard has improved. They create a lot of custom reports for us, and we have...

Nov 2022
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Manager

Service and Support

Sentry Data Systems' online presence is very good. We are able to find a lot of the reports and...

Nov 2022
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Manager

ROI / Cost (care and feeding)

We are finding that Sentry Data Systems is having a bit of a hiccup with some drug exclusions that...

Nov 2022
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Manager

Relationship

I want Sentry Data Systems to have more people on calls with us. Maybe they will be able to answer...

Nov 2022
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Manager

Technology

Sentry Data Systems will take months upon months to implement a new pharmacy, roll out a tool, or...

Nov 2022
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Analyst/Coordinator

Implementation and Training

We have had a great experience with Sentry Data Systems. They have given significant help in...

Nov 2022
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Analyst/Coordinator

Relationship

Our account manager has been wonderful. They have been very fast to get us accurate answers to any...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some minor things we would like to see that would make things more convenient. We would...

Nov 2022
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Manager

Service and Support

Sentry Data Systems needs to make their site simpler. It is really complicated, so I think it needs...

Oct 2022
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Manager

Technology

Sentry Data Systems keeps up pretty well with delivering new technology. I am completely satisfied...

Oct 2022
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Manager

Implementation and Training

I would absolutely not buy the Sentrex side of the product again. We were assured that the...

Oct 2022
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Director

Relationship

Over the past year, the vendor has increased their responsiveness to our cases. That has been a...

Oct 2022
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Director

Service and Support

In terms of implementation timelines and levels of expertise, the resources that the vendor gives us...

Oct 2022
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Director

ROI / Cost (care and feeding)

The vendor usually charges us when we want to develop things or when we have any additional requests....

Oct 2022
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Director

Service and Support

When we have issues with the system and try to submit tickets for service requests, we have to...

Oct 2022
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Analyst/Coordinator

Relationship

Since The Craneware Group took over Sentry Data Systems, the vendor has been more focused on...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Sentry Data Systems is very responsive and proactive in meeting with customers, but the vendor's...

Oct 2022
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Manager

Lessons Learned

The main thing I would really like to see implemented is the ability to bulk import the mapping. The...

Oct 2022
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Manager

Implementation and Training

In Sentry Data Systems’ foundational training program, they cover all the points that users need to...

Oct 2022
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Manager

Service and Support

Sentry Data Systems is quick and responsive to requests. If I call with questions, the support is...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Using the Sentry Data Systems product was a bumpy road at the beginning and at the points that we...

Oct 2022
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Manager

Functionality and Upgrades

The system is intuitive and works the way my mind works. Users can familiarize themselves with the...

Oct 2022
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Manager

Relationship

I don't see any issues with Sentry Data Systems’ service, so I wouldn't expect our organization to...

Oct 2022
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Manager

ROI / Cost (care and feeding)

When I ask Sentry Data Systems to do something, they never say they need a contract to do it. The...

Oct 2022
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Analyst/Coordinator

Sales and Contracting

Sentry Data Systems doesn’t keep all of their promises. We have talked about different applications...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Overall, the product seems to be more of a total package compared to other products. Other products...

Oct 2022
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Analyst/Coordinator

Service and Support

We have regular touchpoints with our implementation team, and they help us track issues beyond the...

Oct 2022
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Analyst/Coordinator

Service and Support

When we need case support, Sentry Data Systems takes much longer to provide it than we expect....

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

I don't expect much to change over the next several months. Maybe some things will come out after...

Oct 2022
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Analyst/Coordinator

Implementation and Training

With the initial training, there were a lot of things that were not applicable; once we would get...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

For the most part, the product works as it is designed to or as we were told it would work, but...

Oct 2022
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Analyst/Coordinator

Future Outlook

With The Craneware Group's acquisition of Sentry Data Systems, it has definitely seemed like Sentry...

Oct 2022
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Manager

Other Observations & Comments

I haven't really seen a lot of innovation in Sentry Data Systems’ product over the last 10 years....

Oct 2022
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Manager

ROI / Cost (care and feeding)

Sentry Data Systems definitely avoids overcharging. There were things they could have charged me for...

Oct 2022
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Manager

Win/Loss - Why they were selected (by current clients)

I routinely recommend Sentry Data Systems to people who contact me. When I get calls from people...

Oct 2022
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Manager

Relationship

During the implementation, we worked well with Sentry Data Systems to avoid a lot of unnecessary...

Oct 2022
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Manager

Functionality and Upgrades

Sentry Data Systems is very proactive. We have frequent meetings with our regular contact, and the...

Oct 2022
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Manager

Functionality and Upgrades

Sentry Data Systems' product is very functional. It works well not only for one pharmacy group or...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We have some other third-party administrators, and Sentry Data Systems is as good as or better than...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We have had good and bad experiences with Sentry Data Systems. The system is very good at monitoring...

Oct 2022
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Analyst/Coordinator

Implementation and Training

We had a negative experience with the implementation process because it was very intensive and time...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

It would be nice to have a separate inventory to identify a clean site and to be able to separate...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

The integration is pretty good. We have the level of integration we expected, but it is not perfect....

Oct 2022
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Manager

Service and Support

If I need a report that I don't have at my fingertips, the vendor is always very helpful and timely....

Oct 2022
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Manager

Service and Support

Sentry Data Systems tries to be responsive to cases and issues. Specific issues or cases sometimes...

Oct 2022
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Manager

ROI / Cost (care and feeding)

For the most part, Sentry Data Systems avoids charging for every little thing. Sentry Data Systems...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is fairly easy.

Oct 2022
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Analyst/Coordinator

Sales and Contracting

Any additional charges from the vendor are discussed and agreed upon.

Oct 2022
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Manager

Relationship

Certain manufacturers have refused 340B pricing. So we have to work very closely with Sentry Data...

Oct 2022
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Manager

Future Outlook

Sentry Data Systems has been acquired by The Craneware Group. And the vendor is offering a bunch of...

Oct 2022
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Manager

Implementation and Training

One of Sentry Data Systems’ strengths is training. The vendor has training on everything. It is very...

Oct 2022
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Manager

Functionality and Upgrades

The product is high quality and is fairly easy to get around. I like that Sentry Data Systems is...

Oct 2022
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Manager

Functionality and Upgrades

I would like to see the software’s configurations be less complicated. The vendor really needs to...

Oct 2022
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Manager

Functionality and Upgrades

The vendor has added an audit feature in the Sentinel part of the product so we can actually perform...

Oct 2022
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Manager

Relationship

Sentry Data Systems is super great when we need to ask questions. The vendor is fairly easy to work...

Oct 2022
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Manager

Service and Support

A number of years ago, I was not happy with Sentry Data Systems’ customer service at all. That must...

Oct 2022
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Manager

Relationship

Our working relationship with Sentry Data Systems is really good. We have regular meetings, and we...

Oct 2022
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Manager

ROI / Cost (care and feeding)

There have been a couple of instances where Sentry Data Systems has wanted to charge us for...

Oct 2022
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Manager

Relationship

Customers could talk to the vendor's CEO anytime. That is how cool Sentry Data Systems is. Sentry...

Oct 2022
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Manager

Service and Support

The vendor's customer service has improved so much. We used to put tickets in and not get any...

Oct 2022
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Manager

ROI / Cost (care and feeding)

In the past, we were charged extra for anything. But I haven't been charged for anything that I have...

Oct 2022
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Director

Lessons Learned

The vendor is getting better at keeping their promises. The vendor is addressing a lot of...

Oct 2022
||
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Director

Implementation and Training

When I have done training sessions with the vendor in the past, the training has been lackluster at...

Oct 2022
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Director

Functionality and Upgrades

The product is consistent. Everything is understandable. In terms of setting the rules and...

Oct 2022
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Director

Relationship

We get regular check-ins from our executive sponsor at Sentry Data Systems. When we need something...

Oct 2022
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Director

Functionality and Upgrades

I have worked with other systems out there, and those systems are less than stellar. No system is...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

No system is ever going to be perfect. There will always be room for growth. I would be doing the...

Oct 2022
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Analyst/Coordinator

Service and Support

We would recommend Sentry Data Systems because they have good customer service. Any time we have a...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Sentry Data Systems has a lot of helpful training that we can do through them. I don’t have any...

Oct 2022
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Director

Lessons Learned

When we were considering products, we looked at Sentry Data Systems along with a few other vendors....

Oct 2022
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Director

Service and Support

On the contact pharmacy side, Sentry Data Systems’ customer service is a real asset. Whenever we...

Oct 2022
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Director

Implementation and Training

Sentry Data Systems’ implementation process still needs to improve; their implementation periods...

Oct 2022
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CIO

Functionality and Upgrades

Sentry Data Systems has been terrible and very difficult to work with. We use a rudimentary process...

Oct 2022
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Director

Functionality and Upgrades

Sentry Data Systems does not come up with a lot of new developments other than a color change to...

Oct 2022
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CIO

Service and Support

Sentry Data Systems sends us emails periodically that just fill up our inboxes. Their support is...

Oct 2022
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Director

ROI / Cost (care and feeding)

We are benefiting from using the solution on the split billing side. We have been using it for a...

Oct 2022
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CIO

Lessons Learned

We will only keep Sentry Data Systems' product because we have not found a better alternative. We...

Oct 2022
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Director

Implementation and Training

We would tell potential clients of Sentry Data Systems that the system does split billing very well,...

Oct 2022
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Director

Lessons Learned

I would tell those who are considering Sentry Data Systems Sentry 340B to get the files that they...

Oct 2022
||
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Director

ROI / Cost (care and feeding)

We are considering switching away from the Sentry Data Systems solution because one of our...

Oct 2022
||
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Analyst/Coordinator

Service and Support

Whenever we brought issues up to the trainers at Sentry Data Systems, they were not even aware of...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Instead of making our program easier to manage, Sentry Data Systems makes it harder to manage. We...

Sep 2022
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Analyst/Coordinator

Service and Support

Our new account executive has truly made a difference in the sense that they actually care. We are...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

When we first started with Sentry Data Systems, they were giving us a high charge for every data...

Sep 2022
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Analyst/Coordinator

Implementation and Training

We have run into multiple problems with implementation projects where Sentry Data Systems has...

Sep 2022
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Analyst/Coordinator

Implementation and Training

Sentry Data Systems does have different training services, but we found that a lot of the training...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

We saw quite a few issues in trying to get a certain integration to happen with Sentry Data Systems....

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The Sentry Data Systems user interface is awful. It is extremely difficult for anybody who is...

Sep 2022
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Analyst/Coordinator

Relationship

Some of the issues we have had with Sentry Data Systems are our different projects, account...

Sep 2022
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Analyst/Coordinator

Relationship

We have been told by Sentry Data Systems too many times that we would be getting a certain...

Sep 2022
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Director

Implementation and Training

During the implementation phase for the product, I had to do self-training on much of the software....

Sep 2022
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Director

Service and Support

Sentry Data Systems' customer service is next to nonexistent, and the customer service team's...

Sep 2022
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Director

ROI / Cost (care and feeding)

Sentry Data Systems has been a nightmare to work with. They are not very transparent with their data...

Sep 2022
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Director

Implementation and Training

The conversion to Craneware has been seamless. We haven’t seen any problems with the transition. We...

Sep 2022
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Director

Service and Support

The vendor takes feedback from us. They assign specific engineers and project managers to us, so...

Sep 2022
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Director

Functionality and Upgrades

I would love a sandbox environment in Sentry Data Systems Sentry 340B. When I say that, I mean that...

Sep 2022
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Manager

Interfacing and Integration

For the past year, the product has had some hiccups with communication that have now been rectified....

Aug 2022
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Manager

Lessons Learned

From a technology perspective, I would like to have a report that provides gross revenue, net...

Aug 2022
||
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Manager

Implementation and Training

I recommend that Sentry Data Systems provide more education and training. They don't have someone...

Aug 2022
||
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Manager

Functionality and Upgrades

Sentry Data Systems tries to stay up-to-date and keep the needed data.

Aug 2022
||
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Director

Functionality and Upgrades

Sentry 340B’s dashboard needs improvement so that we can customize it to show what we want it to. It...

Aug 2022
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Director

Service and Support

Sentry 340B assigned us an account representative who was attentive and called us all of the time,...

Aug 2022
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Manager

Service and Support

Sentry Data Systems has made a lot of improvements in the last two years. They are extremely...

Jul 2022
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Manager

Future Outlook

Sentry Data Systems is in the process of making some changes, so I think our satisfaction should...

Jul 2022
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Manager

Relationship

The vendor is there for me when I have questions and need to work through the software and verify data....

Jul 2022
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Analyst/Coordinator

Relationship

We had meetings with Sentry Data Systems' product team and leadership during which we went through...

Jul 2022
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Analyst/Coordinator

Service and Support

Some of the implementations and upgrades we have had with Sentry Data Systems have been extremely...

Jul 2022
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Analyst/Coordinator

Relationship

Sentry Data Systems has had a ton of turnover. In the middle of one of our projects, our technical...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

There is nothing new coming out from Sentry Data Systems. We have issues with changes to 340B...

Jun 2022
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VP/Other Executive

Relationship

Over the years, Sentry Data Systems has brought us dedicated resources and has been extremely...

Jun 2022
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Manager

Service and Support

Our experience with Sentry Data Systems has been disappointing. We have been a partner with the...

Jun 2022
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Manager

Functionality and Upgrades

The vendor is unable to provide a solution to the issues inherent in the system that are causing us...

Jun 2022
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Manager

Service and Support

Sentry Data Systems' customer service and support people are very good at a higher level, but the...

Jun 2022
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Director

Other Observations & Comments

We had a bit of a rough implementation process, but it has been a while since we implemented the...

Apr 2022
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Director

Relationship

We have regular meetings with the vendor, and they bring senior leaders to those meetings when...

Apr 2022
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Director

Relationship

We try to be a developmental partner with Sentry Data Systems. When they have new things coming out,...

Apr 2022
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Analyst/Coordinator

Lessons Learned

I would buy the solution again because I believe that it is comparable to what is out there. The...

Apr 2022
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Analyst/Coordinator

Implementation and Training

The vendor's implementation of the product can be slow. The implementation may take a while, but if...

Apr 2022
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Analyst/Coordinator

Relationship

We haven't interacted too much with the vendor's executives. We have had at least one interaction...

Apr 2022
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Manager

Service and Support

I like the vendor's customer service and response time. The response times are faster than they used...

Apr 2022
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Manager

Implementation and Training

There have been a lot of changes with manufacturer updates recently. The 340B program is ever...

Apr 2022
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Manager

Service and Support

The vendor has an online system where we can provide feedback on things that we would like to be...

Apr 2022
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Manager

Functionality and Upgrades

We would like the ability to manually update a patient's 340B eligibility in the system, but that is...

Apr 2022
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CFO

Service and Support

The vendor added additional products to the system, and that brought on another level of support....

Apr 2022
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CFO

Service and Support

Sentry Data Systems is reactive. That is fine. Our relationship with them has been pretty static....

Apr 2022
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CFO

Service and Support

We have had some discussions with the vendor about some issues that we have had with the system. We...

Apr 2022
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CFO

Lessons Learned

I would tell others who are looking at working with the vendor to not sign an exclusive contract...

Apr 2022
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CFO

Other Observations & Comments

It is very hard to switch systems. It would take months for us to implement a new vendor's system...

Apr 2022
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CFO

Functionality and Upgrades

For the most part, our implementation of the system was fairly smooth. I haven't logged on to the...

Apr 2022
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CFO

ROI / Cost (care and feeding)

The bottom line is that we are able to generate revenue for our organization through the system. We...

Apr 2022
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CFO

Service and Support

The vendor's support isn't excellent, but it is above average. Sentry Data Systems isn't proactive...

Apr 2022
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CFO

ROI / Cost (care and feeding)

Over the course of our relationship with the vendor, we have gotten our money's worth. That has been...

Apr 2022
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CFO

Relationship

We have had some challenges with the vendor, but I think that our relationship with them has gotten...

Apr 2022
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Director

ROI / Cost (care and feeding)

Any time there is any sort of change, we are getting a charge, and I don't know that it is apparent...

Mar 2022
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Director

Relationship

Sometimes, I have a hard time getting straight answers from the vendor. I am new to managing 340B...

Mar 2022
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Director

Service and Support

Things are going pretty well with Sentry Data Systems. The vendor is helpful in the sense that they...

Mar 2022
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Director

Functionality and Upgrades

Sentry Data Systems' solution has a lot of information, and I don't have any major complaints. But...

Mar 2022
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Analyst/Coordinator

Relationship

We are on a monthly call cadence with our account representative from Sentry Data Systems. During...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The technology provided by Sentry Data Systems is adequate for what we need. A big limitation is...

Mar 2022
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Analyst/Coordinator

Lessons Learned

One of the primary things that drive our success is that the Sentry Data Systems product integrates...

Mar 2022
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Director

ROI / Cost (care and feeding)

Sentry Data Systems' invoicing process and A/P department are awful. We have had so many issues with...

Mar 2022
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Director

Implementation and Training

There have been times that we have done implementations with Sentry Data Systems where later we have...

Mar 2022
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Director

Relationship

The vendor's service is terrible. Getting someone to do implementations for us is like pulling...

Mar 2022
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Director

ROI / Cost (care and feeding)

Sentry Data Systems tends to want to charge us for every little thing. I would definitely look at...

Mar 2022
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Director

Functionality and Upgrades

The system tends to allow ineligible prescriptions to slip through the cracks. The vendor's site can...

Mar 2022
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Director

Relationship

Sentry Data Systems has worked very closely with us on requests that we have made for enhancements...

Feb 2022
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Director

Functionality and Upgrades

We have a dedicated representative that works with our IT person and pharmacy analysts. I am on call...

Feb 2022
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Director

Implementation and Training

Sentry Data Systems actually does provide ongoing training, and that has been very helpful.

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

In the beginning, the data that Sentry Data Systems was running in the background was terrible. They...

Jan 2022
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Analyst/Coordinator

Relationship

We have an issue with the data that we are sending. The vendor's systems are up and running and...

Jan 2022
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Analyst/Coordinator

Implementation and Training

Some of the implementations take longer than we would expect.

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution's interface is like every other system's interface. Sentry Data Systems doesn't offer...

Jan 2022
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Analyst/Coordinator

Implementation and Training

The implementation of a product should take anywhere from 30–90 days. With Sentry Data Systems, we...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Sentry Data Systems avoids charging us for every little thing. We have requested several ad hoc...

Jan 2022
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Analyst/Coordinator

Implementation and Training

The vendor's team members who lead their trainings are basing those trainings off of a docket for...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The solution's interface has had some hiccups in the past. Those hiccups have been corrected, but we...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

The system's interfacing and integration abilities would be nice if the system worked as intended,...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The system isn't very friendly for users. I have been dealing with it for years, and I am still...

Jan 2022
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Analyst/Coordinator

Service and Support

The vendor's support teams have a ticket process. When they respond to tickets, the users who...

Jan 2022
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Analyst/Coordinator

Service and Support

My vendor account representatives are good and proactive. If I can reach them, then I can get items...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

I wouldn't recommend this system to anyone. The only thing that it has going for it is its database....

Jan 2022
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Analyst/Coordinator

Relationship

We renewed our contract with the vendor because we didn't have the resources necessary to switch...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

When we try to log in to the system, it always freezes and takes several minutes to launch. If we...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

On the system's billing side, the vendor offers a patient database that is fully interactive. That...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We haven't had any large issues lately, so we haven't had any situations where the vendor has had...

Jan 2022
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Manager

Future Outlook

I love how configurable Sentry Data Systems' product is compared to other platforms. That is one of...

Jan 2022
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Manager

Functionality and Upgrades

I haven't heard any complaints or seen any cases open from the users that are in the product daily.

Jan 2022
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Manager

Relationship

We love our account manager. They are always available. Sentry Data Systems used to use a ticketing...

Jan 2022
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Manager

ROI / Cost (care and feeding)

Sentry Data Systems offers several mock-audit services for no additional charges.

Jan 2022
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Manager

Win/Loss - Why they were selected (by current clients)

When we were looking at vendors, we found that we would save a ton of money moving over to Sentry...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

If we need to make a manual change in our audit, that can be really difficult. We found an instance...

Dec 2021
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Analyst/Coordinator

Other Observations & Comments

Some of the newer things Sentry Data Systems has come out with that they have been talking about a...

Dec 2021
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Analyst/Coordinator

Service and Support

Sentry Data Systems follows through in the end, but sometimes we have to prompt them. Some issues...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Given the complexity of our 340B program, the system is really great in a lot of ways. It is very...

Dec 2021
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Analyst/Coordinator

Relationship

We have ongoing calls with our account representative, and they are happy to make impromptu calls...

Dec 2021
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Manager

Functionality and Upgrades

Our relationship with Sentry Data Systems continues to get stronger. They realigned their customer...

Dec 2021
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Manager

Relationship

I would like a greater ability to give direct customer feedback to Sentry Data Systems. We have a...

Dec 2021
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Manager

Functionality and Upgrades

Sentry Data Systems keeps their promises most of the time, but there are times when they don't. They...

Dec 2021
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Manager

Relationship

Sentry Data Systems struggles with being proactive. When the system has an issue, the customer has...

Dec 2021
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Manager

Technology

Sentry Data Systems needs to improve the system's connectivity and customization. From a quality...

Dec 2021
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Manager

Functionality and Upgrades

Sentry 340B is very complex software. Sentry Data Systems has an incredible training department, but...

Dec 2021
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Director

Relationship

Recently, we switched our EMR to another vendor's solution, and that has required a lot of work...

Dec 2021
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Director

Service and Support

When we call Sentry Data Systems' help desk with any kind of a question, the people there have a lot...

Dec 2021
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Director

Service and Support

We have noticed in the past when we call for help from the help desk, Sentry Data Systems is...

Dec 2021
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Director

Functionality and Upgrades

Sentry 340B is not always intuitive in terms of where we need to go and what we need to do. We often...

Dec 2021
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Director

Functionality and Upgrades

We would absolutely recommend Sentry 340B to others. We had another vendor's system in this...

Dec 2021
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Director

Implementation and Training

Sentry Data Systems’ trainers have all been excellent. Their one-on-one training is not just dialing...

Dec 2021
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