Sentry Data Systems Sentry 340B (Sentinel/Sentrex)
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Jackson Tate
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User Commentary

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VP/Other Executive

There is nothing new coming out from Sentry Data Systems. We have issues with changes to 340B...

Jun 2022
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VP/Other Executive

Over the years, Sentry Data Systems has brought us dedicated resources and has been extremely...

Jun 2022
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Manager

Our experience with Sentry Data Systems has been disappointing. We have been a partner with the...

Jun 2022
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Manager

The vendor is unable to provide a solution to the issues inherent in the system that are causing us...

Jun 2022
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Manager

Sentry Data Systems' customer service and support people are very good at a higher level, but the...

Jun 2022
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Director

We had a bit of a rough implementation process, but it has been a while since we implemented the...

Apr 2022
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Director

We have regular meetings with the vendor, and they bring senior leaders to those meetings when...

Apr 2022
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Director

We try to be a developmental partner with Sentry Data Systems. When they have new things coming out,...

Apr 2022
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Analyst/Coordinator

I would buy the solution again because I believe that it is comparable to what is out there. The...

Apr 2022
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Analyst/Coordinator

The vendor's implementation of the product can be slow. The implementation may take a while, but if...

Apr 2022
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Analyst/Coordinator

We haven't interacted too much with the vendor's executives. We have had at least one interaction...

Apr 2022
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Manager

I like the vendor's customer service and response time. The response times are faster than they used...

Apr 2022
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Manager

There have been a lot of changes with manufacturer updates recently. The 340B program is ever...

Apr 2022
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Manager

The vendor has an online system where we can provide feedback on things that we would like to be...

Apr 2022
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Manager

We would like the ability to manually update a patient's 340B eligibility in the system, but that is...

Apr 2022
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CFO

The vendor added additional products to the system, and that brought on another level of support....

Apr 2022
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CFO

Sentry Data Systems is reactive. That is fine. Our relationship with them has been pretty static....

Apr 2022
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CFO

We have had some discussions with the vendor about some issues that we have had with the system. We...

Apr 2022
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CFO

I would tell others who are looking at working with the vendor to not sign an exclusive contract...

Apr 2022
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CFO

It is very hard to switch systems. It would take months for us to implement a new vendor's system...

Apr 2022
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CFO

For the most part, our implementation of the system was fairly smooth. I haven't logged on to the...

Apr 2022
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CFO

The bottom line is that we are able to generate revenue for our organization through the system. We...

Apr 2022
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CFO

The vendor's support isn't excellent, but it is above average. Sentry Data Systems isn't proactive...

Apr 2022
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CFO

Over the course of our relationship with the vendor, we have gotten our money's worth. That has been...

Apr 2022
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CFO

We have had some challenges with the vendor, but I think that our relationship with them has gotten...

Apr 2022
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Director

Any time there is any sort of change, we are getting a charge, and I don't know that it is apparent...

Mar 2022
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Director

Sometimes, I have a hard time getting straight answers from the vendor. I am new to managing 340B...

Mar 2022
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Director

Things are going pretty well with Sentry Data Systems. The vendor is helpful in the sense that they...

Mar 2022
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Director

Sentry Data Systems' solution has a lot of information, and I don't have any major complaints. But...

Mar 2022
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Analyst/Coordinator

We are on a monthly call cadence with our account representative from Sentry Data Systems. During...

Mar 2022
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Analyst/Coordinator

The technology provided by Sentry Data Systems is adequate for what we need. A big limitation is...

Mar 2022
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Analyst/Coordinator

One of the primary things that drive our success is that the Sentry Data Systems product integrates...

Mar 2022
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Director

Sentry Data Systems' invoicing process and A/P department are awful. We have had so many issues with...

Mar 2022
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Director

There have been times that we have done implementations with Sentry Data Systems where later we have...

Mar 2022
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Director

The vendor's service is terrible. Getting someone to do implementations for us is like pulling...

Mar 2022
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Director

Sentry Data Systems tends to want to charge us for every little thing. I would definitely look at...

Mar 2022
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Director

The system tends to allow ineligible prescriptions to slip through the cracks. The vendor's site can...

Mar 2022
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Director

Sentry Data Systems has worked very closely with us on requests that we have made for enhancements...

Feb 2022
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Director

We have a dedicated representative that works with our IT person and pharmacy analysts. I am on call...

Feb 2022
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Director

Sentry Data Systems actually does provide ongoing training, and that has been very helpful.

Feb 2022
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Analyst/Coordinator

In the beginning, the data that Sentry Data Systems was running in the background was terrible. They...

Jan 2022
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Analyst/Coordinator

We have an issue with the data that we are sending. The vendor's systems are up and running and...

Jan 2022
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Analyst/Coordinator

Some of the implementations take longer than we would expect.

Jan 2022
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Analyst/Coordinator

The solution's interface is like every other system's interface. Sentry Data Systems doesn't offer...

Jan 2022
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Analyst/Coordinator

The implementation of a product should take anywhere from 30–90 days. With Sentry Data Systems, we...

Jan 2022
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Analyst/Coordinator

Sentry Data Systems avoids charging us for every little thing. We have requested several ad hoc...

Jan 2022
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Analyst/Coordinator

The vendor's team members who lead their trainings are basing those trainings off of a docket for...

Jan 2022
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Analyst/Coordinator

The solution's interface has had some hiccups in the past. Those hiccups have been corrected, but we...

Jan 2022
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Analyst/Coordinator

The system's interfacing and integration abilities would be nice if the system worked as intended,...

Jan 2022
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Analyst/Coordinator

The system isn't very friendly for users. I have been dealing with it for years, and I am still...

Jan 2022
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Analyst/Coordinator

The vendor's support teams have a ticket process. When they respond to tickets, the users who...

Jan 2022
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Analyst/Coordinator

My vendor account representatives are good and proactive. If I can reach them, then I can get items...

Jan 2022
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Analyst/Coordinator

I wouldn't recommend this system to anyone. The only thing that it has going for it is its database....

Jan 2022
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Analyst/Coordinator

We renewed our contract with the vendor because we didn't have the resources necessary to switch...

Jan 2022
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Analyst/Coordinator

When we try to log in to the system, it always freezes and takes several minutes to launch. If we...

Jan 2022
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Analyst/Coordinator

On the system's billing side, the vendor offers a patient database that is fully interactive. That...

Jan 2022
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Manager

We haven't had any large issues lately, so we haven't had any situations where the vendor has had...

Jan 2022
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Manager

I love how configurable Sentry Data Systems' product is compared to other platforms. That is one of...

Jan 2022
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Manager

I haven't heard any complaints or seen any cases open from the users that are in the product daily.

Jan 2022
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Manager

We love our account manager. They are always available. Sentry Data Systems used to use a ticketing...

Jan 2022
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Manager

Sentry Data Systems offers several mock-audit services for no additional charges.

Jan 2022
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Manager

When we were looking at vendors, we found that we would save a ton of money moving over to Sentry...

Jan 2022
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Analyst/Coordinator

If we need to make a manual change in our audit, that can be really difficult. We found an instance...

Dec 2021
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Analyst/Coordinator

Some of the newer things Sentry Data Systems has come out with that they have been talking about a...

Dec 2021
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Analyst/Coordinator

Sentry Data Systems follows through in the end, but sometimes we have to prompt them. Some issues...

Dec 2021
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Analyst/Coordinator

Given the complexity of our 340B program, the system is really great in a lot of ways. It is very...

Dec 2021
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Analyst/Coordinator

We have ongoing calls with our account representative, and they are happy to make impromptu calls...

Dec 2021
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Manager

Our relationship with Sentry Data Systems continues to get stronger. They realigned their customer...

Dec 2021
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Manager

I would like a greater ability to give direct customer feedback to Sentry Data Systems. We have a...

Dec 2021
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Manager

Sentry Data Systems keeps their promises most of the time, but there are times when they don't. They...

Dec 2021
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Manager

Sentry Data Systems struggles with being proactive. When the system has an issue, the customer has...

Dec 2021
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Manager

Sentry Data Systems needs to improve the system's connectivity and customization. From a quality...

Dec 2021
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Manager

Sentry 340B is very complex software. Sentry Data Systems has an incredible training department, but...

Dec 2021
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Director

Recently, we switched our EMR to another vendor's solution, and that has required a lot of work...

Dec 2021
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Director

When we call Sentry Data Systems' help desk with any kind of a question, the people there have a lot...

Dec 2021
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Director

We have noticed in the past when we call for help from the help desk, Sentry Data Systems is...

Dec 2021
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Director

Sentry 340B is not always intuitive in terms of where we need to go and what we need to do. We often...

Dec 2021
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Director

We would absolutely recommend Sentry 340B to others. We had another vendor's system in this...

Dec 2021
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Director

Sentry Data Systems’ trainers have all been excellent. Their one-on-one training is not just dialing...

Dec 2021
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Director

There are probably some internal challenges at Sentry Data Systems with regard to growth because...

Nov 2021
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Director

People have unrealistic expectations about what a third-party administrator (TPA) like Sentry Data...

Nov 2021
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Director

The library interface was pretty easy for us to deal with. Sentry Data Systems has a few key...

Nov 2021
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Director

The software itself is easy to use. But there isn't a software system with any third-party...

Nov 2021
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Director

Sentry Data Systems' software is good, but it has limitations. We can get an up-and-coming program...

Nov 2021
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Director

Sentry Data Systems' charging concept was atrocious. It was a claims-based charge issue. We were...

Nov 2021
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Director

Sentry Data Systems' mixed-use setting is priced absolutely appropriately; the way they have...

Nov 2021
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Director

Sentry Data Systems' customer support team is very helpful, at least at my level. A while back, we...

Nov 2021
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Manager

There are two ways of looking at a third-party administrator. One way is to see whether the system...

Oct 2021
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Manager

The system's functionality is okay. I have seen some other systems that are a bit more simple. I...

Oct 2021
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Manager

Sentry Data Systems came up with a new dashboard, and the main screen is different. The data is...

Oct 2021
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Manager

Sentry Data Systems is limited in their reports compared to what we get from our wholesaler. If the...

Oct 2021
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Manager

Because of the way the data works and how we submit and modify it, we have a hard time switching...

Oct 2021
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Manager

If I were a new entity looking for a third-party administrator, I would look at what I was giving...

Oct 2021
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Manager

Sentry Data Systems should do better with the cost. There are a lot of things that they should...

Oct 2021
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Analyst/Coordinator

The vendor would have to completely revamp things to turn it around for us. They would have to fix...

Oct 2021
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Analyst/Coordinator

A lot of the solution's issues have a financial impact on us that isn't acceptable. We have probably...

Oct 2021
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Analyst/Coordinator

I would give the vendor's proactiveness a very low score. The vendor went through a restructuring...

Oct 2021
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Analyst/Coordinator

We were going to move to another 340B platform, but we had to stay with Sentry 340B because of major...

Oct 2021
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Analyst/Coordinator

Sentry 340B is in our long-term plans as long as our health system uses it. From what I have been...

Oct 2021
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Analyst/Coordinator

We haven't been very happy with the vendor. We were searching for another option, but the pandemic...

Oct 2021
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Analyst/Coordinator

The vendor will tell us that they have made improvements here and there, but we don't see those...

Oct 2021
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Analyst/Coordinator

We were offered a dedicated resource person for our facility, and we got to pick the person that we...

Oct 2021
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Analyst/Coordinator

The vendor is working on their support, but support is hard because of the type of organization we...

Oct 2021
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Manager

Recently, the vendor has definitely made strides to try to get better customer service. Their...

Sep 2021
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Manager

I like the software. The vendor has a lot of information and data in the system that we can get into...

Sep 2021
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Manager

In terms of whether I would select Sentry 340B again, my answer would have been no a couple of years...

Sep 2021
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Manager

Overall, our experience with Sentry Data Systems has been very positive. They are trying to have a...

Sep 2021
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Manager

I would like Sentry 340B to integrate more aggressively with other systems, and Sentry Data Systems’...

Sep 2021
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Manager

The owner of Sentry Data Systems has talked with us a lot to make sure that we are happy.

Sep 2021
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Manager

The system is saving our organization a lot of money. Overall, we have had a good experience, and we...

Sep 2021
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Manager

There may be some things that Sentry Data Systems can do that other vendors are just starting to...

Sep 2021
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Manager

There are vendors that have caught up to where Sentry Data Systems is, and those vendors are also...

Sep 2021
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Manager

Sometimes, the vendor's customer service is slow to act. That was one of our issues in the...

Sep 2021
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Director

Sentry 340B is a good system once it is implemented, but the problem was getting it implemented. The...

Sep 2021
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Director

There was a time when we were going to make an organizational change, and we ultimately decided not...

Sep 2021
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Director

We set up calls occasionally to check in and go over the accounts with Sentry Data Systems. If there...

Sep 2021
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Director

Sentry Data Systems has a technologically mature and sophisticated suite of products. They have a...

Aug 2021
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Director

Service and support are always key areas for improvement, particularly because the healthcare...

Aug 2021
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Director

Sentry Data Systems has matured a lot over the last five years. A few years ago, I would have rated...

Aug 2021
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Analyst/Coordinator

I have historically given Sentry Data Systems low scores overall. I am actually surprised I am...

Aug 2021
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Analyst/Coordinator

I would buy Sentry Data Systems' software again because they offer things that no other third-party...

Aug 2021
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Analyst/Coordinator

With Sentry340B, there is a lot of nuance with the back-end logic of what Sentry Data Systems...

Aug 2021
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Analyst/Coordinator

There is a lot of Sentry Data Systems logic that forces us to buy certain products on our WAC...

Aug 2021
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Analyst/Coordinator

We have standalone infusion centers that are grandfathered into the 340B program. They are straight...

Aug 2021
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Analyst/Coordinator

Sentry Data Systems' project managers are not well versed in 340B. They make suggestions that aren’t...

Aug 2021
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Analyst/Coordinator

Sentry Data Systems' support is very shoddy. We got to the point where we would not even open a...

Aug 2021
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Analyst/Coordinator

If people don't know the system, it is very overwhelming, and we are not given good training on it....

Aug 2021
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VP/Other Executive

Previously, we had some issues with our 340B program. The management of it has not been optimal, and...

Aug 2021
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VP/Other Executive

When we had issues, Sentry Data Systems had meetings and conversations to work it out. They...

Aug 2021
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VP/Other Executive

We regularly exchange ideas around ways that we think Sentry Data Systems could support us. More...

Aug 2021
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Manager

Most of the time, Sentry Data Systems avoids charging us. They only charge if there is something new....

Aug 2021
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Manager

Sentry Data Systems has a lot of training online.

Aug 2021
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Manager

Sentry Data Systems is doing well. If there are challenges, we can discuss them. They work on them...

Aug 2021
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Manager

Sentry 340B has very rich data extractions. I have all the tools to extract all of the data.

Aug 2021
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Manager

If there is an issue that needs to be addressed immediately, Sentry Data Systems will jump on it,...

Aug 2021
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Manager

I would like the product to have more flexibility in the programming, and maybe that is reaching a...

Aug 2021
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VP/Other Executive

For health systems in general, it is a hassle to not have split billing capabilities embedded within...

Aug 2021
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VP/Other Executive

Our Sentry Data Systems representative is part of the team and everyday work. Having a dedicated...

Aug 2021
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VP/Other Executive

Everything has gone well here, and the product has been helpful. Sentry Data Systems just got us...

Aug 2021
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Analyst/Coordinator

The vendor tells us about their products, but we haven't implemented any new products that the...

Aug 2021
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Analyst/Coordinator

Whether Sentry Data Systems keeps all of their promises is a tough question and depends on the day....

Aug 2021
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Analyst/Coordinator

Sentry Data Systems should have a trainer that knows what is going on so that people in the class...

Aug 2021
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Analyst/Coordinator

Sentry Data Systems should listen more to the covered entity and what their guidelines are. There...

Aug 2021
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Analyst/Coordinator

Things are tricky because we are dealing with two systems. I would rate the Sentrex side low and the...

Aug 2021
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Analyst/Coordinator

Whenever I do my random audits, they are pretty spot on. I only do one that shows that something was...

Aug 2021
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Analyst/Coordinator

I would like some of the vendor's ticket submission issues to be a little bit cleaner and easier to...

Aug 2021
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Analyst/Coordinator

Sentry Data Systems just merged with Craneware. They have a new product that both companies have...

Aug 2021
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Analyst/Coordinator

Sentry Data Systems has increased their communication through newsletters, and they have tried to...

Aug 2021
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Director

I keep expanding the product to other parts of our organization, so I do keep buying it. The product...

Aug 2021
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Director

With the implementation, things sometimes just aren't explained completely clearly or the...

Aug 2021
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Director

I have been on the product for so long that I don't need training, but I do know that the vendor...

Aug 2021
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Director

The support is certainly good, and I appreciate the vendor's executive support. I have seen a lot of...

Aug 2021
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Manager

We would not buy this product again because we have not had a great response from the vendor’s...

Aug 2021
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Manager

The vendor has a lot of training available to sign up for, but it is very scripted. It is not...

Aug 2021
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Manager

The vendor promotes a lot of really neat things, like dashboards and reporting, but they are all...

Aug 2021
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Manager

The product doesn’t support integration at all. Sentry Data Systems has a flat file that has to be...

Aug 2021
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Manager

When the product is working, it does split appropriately. And there is not a whole lot of...

Aug 2021
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Manager

I would like more productive conversations with the vendor. The account manager spends our...

Aug 2021
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Analyst/Coordinator

Sentry Data Systems mostly keeps their promises. There have been a couple of times when we haven't...

Aug 2021
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Analyst/Coordinator

If we can jam through something we are doing with the vendor now, then we will have a perfect score...

Aug 2021
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Analyst/Coordinator

We have a dedicated product support team and product build team. The teams have been with us for...

Aug 2021
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VP/Other Executive

Sentry Data Systems normally does a day of live training for Sentry 340B, and I make sure myself and...

Aug 2021
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VP/Other Executive

We have regular meetings with one of Sentry Data Systems' head people and direct email contact with...

Aug 2021
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VP/Other Executive

We have been fortunate to work with Sentry Data Systems with contracting in a way that doesn’t...

Aug 2021
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VP/Other Executive

We have a very extensive relationship with Sentry Data Systems. We get top-of-the-line service all...

Aug 2021
||
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VP/Other Executive

Integration with Sentry Data Systems is very tedious and takes time to complete, but when it is...

Aug 2021
||
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VP/Other Executive

We have had a much more compliant program since we have moved to Sentry Data Systems and put in...

Aug 2021
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Director

Sentry Data Systems keeps their promises. We had an incident, and they have worked to make their...

Aug 2021
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Director

Sentry Data Systems has stopped charging us for every little thing with the new contract. We went to...

Aug 2021
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Director

We have been working on an upgrade for years now, and it hasn't worked. I doubt that the product...

Aug 2021
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Director

I like some of the improvements that Sentry Data Systems made. The referral processes have become...

Aug 2021
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Analyst/Coordinator

I am very happy with Sentry 340B. We switched from a charge drug master model to NDC mapping, and...

Aug 2021
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Analyst/Coordinator

The only issue that we have with Sentry 340B is with the drug mapping. That is not on the vendor. We...

Aug 2021
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Analyst/Coordinator

The vendor's Senturion services have given us someone who knows our system inside and out so that we...

Aug 2021
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Analyst/Coordinator

Sentry Data Systems pushed out a business intelligence tool that is supposed to pull different types...

Aug 2021
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Analyst/Coordinator

Sentry Data Systems does a business analysis for us that goes quarter by quarter, but all the...

Aug 2021
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Analyst/Coordinator

We have had really good results with Sentry Data Systems’ customer service. We have a really good...

Aug 2021
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Manager

We have had challenges with Sentry Data Systems from the beginning, but they have gotten a lot...

Jul 2021
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Manager

The product supports our integration goals. It does what it is supposed to do, so it provides an...

Jul 2021
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Manager

The vendor sometimes does well at notifying us if we are missing a file. But with other things, like...

Jul 2021
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Manager

We would probably have to determine the price of other systems if we were deciding on the system...

Jul 2021
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Manager

The vendor helped out a lot with the implementation. A previous implementation for another tool was...

Jul 2021
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Manager

I don’t know how much we pay the vendor, but we do make good money from their product. I bet they...

Jul 2021
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Analyst/Coordinator

The vendor will help us with pretty much anything we need. For example, if there is a cleanup effort...

Jul 2021
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Analyst/Coordinator

On our most recent upgrade implementation for Sentry 340B, we started out with a project manager,...

Jul 2021
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Analyst/Coordinator

For Sentry 340B training, we go online, book an appointment with a trainer for whatever training we...

Jul 2021
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Analyst/Coordinator

With the number of years I have been using Sentry 340B, I am pretty well adept at it. But thinking...

Jul 2021
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Analyst/Coordinator

Sentry Data Systems is fairly responsive and pretty good about keeping things updated.

Jul 2021
||
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Analyst/Coordinator

I have not had much executive involvement from the vendor in my program lately. It was very...

Jul 2021
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Analyst/Coordinator

Our relationship with our vendor contacts is very good. I talk to them frequently, and they usually...

Jul 2021
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Analyst/Coordinator

Given the few issues that we have had, the responsiveness of the team that we have at Sentry Data...

Jul 2021
||
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Analyst/Coordinator

I would recommend Sentry Data Systems to others. They have it together. I see a lot of positive...

Jul 2021
||
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Analyst/Coordinator

No system is perfect. There are a couple of things that I have suggested to Sentry Data Systems as...

Jul 2021
||
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Analyst/Coordinator

In the Sentrex side of the system, each contract pharmacy has its own tab where we see our financial...

Jul 2021
||
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Manager

We have a dedicated account representative with Sentry Data Systems, but I don't know who it is. We...

Jul 2021
||
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Manager

When we first got the system, whenever we entered a ticket, we would get a follow-up email that said...

Jul 2021
||
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Manager

The vendor sends us emails about new technology that they are offering, but none of that technology...

Jul 2021
||
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Manager

My overall satisfaction with the solution is trending down. The vendor's customer service is one...

Jul 2021
||
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Manager

We have a very big problem with Sentry 340B because the vendor isn't allocating things correctly....

Jul 2021
||
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Manager

We have a few different systems that are supposed to work with Sentry 340B. However, there are a lot...

Jul 2021
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Manager

Sentry Data Systems needs to conduct training, especially when there are new bottleneck issues that...

Jul 2021
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Manager

When we had issues, Sentry Data Systems eventually brought in some executives, but bringing in an...

Jul 2021
||
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Manager

Sentry 340B is absolutely not part of our long-term plans. I am divorcing Sentry Data Systems and am...

Jul 2021
||
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Manager

There was some mapping done on a drug, and there should not have been any. We caught that issue, and...

Jul 2021
||
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Manager

With the contract pharmacy piece, there could be more communication about the fees. There were...

Jul 2021
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Manager

We have to know where to go to schedule our training, and sometimes that can be a little daunting...

Jul 2021
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Manager

The vendor has recently come up with quite a few new things. Sentry Data Systems has done a couple...

Jul 2021
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Manager

I would say that I am not a fan of anyone's help desk, not even my own. Anybody and their brother...

Jul 2021
||
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Manager

The vendor is very proactive with any legislation changes or manufacturer changes with 340B. When...

Jul 2021
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Manager

The logic behind Sentry 340B is pretty darn strong, and I love how Sentry 340B is implemented. I...

Jul 2021
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Manager

We have implemented the system at a lot more facilities recently, and the vendor's implementations...

Jul 2021
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