The Craneware Group 340B (Sentinel/Sentrex) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Value
The vendor remains very focused on customer service and making things easier for us as the customer....
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Relationship
The Craneware Group has moved to a team-based account management model. While we still have an...
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Product
The system provides a report that I can run, after which I manually review it to identify referrals...
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Culture, Product
We do not run into many issues with the program. I would not call 340B simple, but because we are...
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Culture, Value
The vendor said that they were working on a solution to help with a certain thing as best as they...
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Relationship
I could get on a call right now and have somebody from the vendor explain whatever aspect I may need...
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Relationship
We have a dedicated vendor resource, and they are like another employee for us. They manage and help...
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Product
I have seen so much improvement just over the last couple of years in The Craneware Group's system,...
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Product
There are some things that I wish I could do in the system, like some reports I wish I could...
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Relationship, Operations
In the beginning when we started with The Craneware Group, they were fantastic at helping us...
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Operations
We regularly have a training with the vendor where they tell us about all the new upgrades they have...
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Culture, Loyalty
The Craneware Group knows we have had issues with them. We recently had a meeting, and it went all...
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Operations
I went through The Craneware Group's superuser training, but I didn't learn anything from it. We pay...
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Operations
Things with The Craneware Group are not going great. I wasn't here during the implementation, but...
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Relationship
We don't get help immediately. When we do get help, we can usually get things fixed. But a lot of...
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Relationship
When I submit a ticket with The Craneware Group, the first person can never help me. I'm always told...
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Operations, Value
The 340B rebate pricing is big in our decision of whether to switch vendors. With every issue, The...
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Operations
I have gone through pretty much all of The Craneware Group's video trainings. It would be great if...
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Culture, Value
We have looked into The Craneware Group's new rebate platform. It is incredibly expensive. It is a...
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Relationship
The Craneware Group has been very good. They have made several improvements, especially expanding...
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Product
I would really like to see more robust dashboarding from The Craneware Group. When I log in to the...
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Relationship, Operations
The Craneware Group recently restructured roles and responsibilities, and I’m transitioning from my...
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Operations
The Craneware Group rolled out a significant number of webinars explaining the rebate program, what...
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Product
The configurations to set for drug manufacturer restrictions are confusing. It would be good to have...
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Relationship
The Craneware Group set up The Craneware Group 340B in a way that allows us to manage the NDCs...
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Culture, Value
If we have to make changes to things, like if we have to add hospitals or if we go above a certain...
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Relationship
We have been trying to get something put in place for a central fill for one of our facilities that...
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Relationship
We have a dedicated strategic account executive from The Craneware Group who works with us, and they...
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Relationship
The Craneware Group is great at support. If we open a case, they are on the case within the first...
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Relationship
The customer service is great. The Craneware Group is very prompt and very supportive of our needs...
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Product
There are occasional stability issues with The Craneware Group 340B, and the web interface hangs and...
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Operations
The Craneware Group has made an effort when it comes to training. They have some baseline PDFs, and...
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Relationship
If I got the most helpful person at The Craneware Group each time I called, that would be pretty...
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Product
The Craneware Group does a decent job of providing comprehensive restricted NDC lists within their...
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Operations
Live training with The Craneware Group is underwhelming. We have had some decent support...
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Product
In general, The Craneware Group operates in good faith, and their web interface is fairly intuitive....
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Culture, Loyalty, Relationship
We haven’t had a really good relationship with The Craneware Group. Their customer service is just...
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Relationship
The Craneware Group offers to manage the program for us, but they also give us the option to manage...
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Culture, Value
As part of our EMR implementation, The Craneware Group wants to charge per data feed instead of...
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Relationship, Operations
The vendor is pretty good when it comes to the support chain. They are also pretty good in terms of...
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Loyalty, Product
The software does some really amazing things. The Craneware Group offers a lot to a 340B covered...
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Relationship
The Craneware Group develops reports that we can run out of their system. The vendor is trying to be...
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Relationship, Product
With The Craneware Group, users can put in requests, and then we can vote on those to move them to...
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Loyalty, Value
We probably wouldn't buy The Craneware Group 340B again. Back when we started with the vendor, they...
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Loyalty
The issue with The Craneware Group’s system is the lack of upgrades. The Craneware Group 340B is the...
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Operations
The Craneware Group has tried to move a lot of their personalized training to online recordings, and...
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Product
The reporting in The Craneware Group 340B is very helpful. Being able to pull invoice data at the...
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Operations
The Craneware Group offers ongoing training. That training is never long enough or in-depth enough,...
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Product
We spend more time fixing the system than we do using it. The system doesn't make it easier for us...
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Relationship
The Craneware Group promotes their solution as being way better than it actually is. Over the last...
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Relationship, Value
The Craneware Group has made more of an effort to implement requested changes from customers, but...
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Relationship, Product
The data in The Craneware Group 340B isn't always accurate, nor is the prescription capture rate...
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Loyalty
Our organization is moving away from The Craneware Group because it is still a little challenging to...
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Relationship
The Craneware Group’s manuals are 500 pages each, and that is challenging. One of the things I don't...
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Operations, Product
There are a lot of options and a lot of different ways to get to the same thing in The Craneware...
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Operations
The Craneware Group is pretty good at training. They have classes and a lot of online videos and manuals....
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Relationship
The Craneware Group works toward keeping promises. They don’t deliver on everything, but they follow...
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Relationship, Product
The Craneware Group turns the notifications about drug-manufacturer restrictions on, and then we...
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Relationship, Product
We are satisfied with the vendor's efforts to help us navigate drug manufacturer restrictions, and...
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Value
Overall, The Craneware Group is a very good company that provides quality service, but sometimes...
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Relationship
Sometimes the site is slow. The vendor has made improvements on that in the past, but it could be...
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Loyalty, Operations, Product
We live in a day and age where everything is AI, and a lot of the stuff within 340B is very data...
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Operations, Product
It would be nice if The Craneware Group could figure out how to order controlled substances through...
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Loyalty, Product
The Craneware Group 340B works the way it is supposed to for the most part. Once we get it going and...
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Value
We have been on support calls and have been figuring out how to fix certain things that might not be...
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Culture, Loyalty
The Craneware Group is a bit problematic. We may keep their system in our long-term plans, but they...
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Value
The Craneware Group finds a way to charge us for everything. We use referral vendors to help us do...
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Relationship
We are now getting executive involvement from The Craneware Group, but we didn't originally. We had...
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Relationship
The Craneware Group's efforts to help us navigate drug manufacturer restrictions are pretty good....
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Value
With The Craneware Group, there is an alternative delivery model with the manufacturer restrictions...
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Relationship, Product
Our familiarity with the solution is a big thing for us. We have a lot of experience with the...
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Relationship
The Craneware Group's customer service has been pretty good over the last few years. We have a...
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Culture, Loyalty
One positive thing about The Craneware Group is that they are ready for a rebate model. That is the...
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Culture, Value
340B management and purchasing optimization analytics are rapidly evolving fields. It would be nice...
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Relationship
The Craneware Group usually keeps to the status quo, especially with 340B things. Originally, the...
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Value
The Craneware Group could do a little more to help us navigate drug manufacturer restrictions. The...
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Relationship
The financial reporting is not as robust as we would like it to be, so we have to ask repeatedly for...
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Product
In the pharmacy world, hemophilia medications come in vial sizes that have a range of potential...
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Product
I want more flexibility for the end user. For example, we can schedule reports to run on a certain...
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Relationship
I would tell someone considering going with the vendor to get a dedicated account manager because...
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Relationship
The vendor’s program for handling the manufacturer restrictions is good. We have recurring meetings...
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Operations
The training is very good, and the navigation through the system is pretty good. The Craneware Group...
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Loyalty
The system isn’t part of our long-term plans, but we haven’t chosen a new vendor yet. We have had...
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Value
In the 340B industry, because of the manufacturer restrictions on certain medications, the 340B...
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Relationship, Operations, Product
It seems like the vendor has implemented a lot of upgrades in the past 18 months, and none of the...
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Product
With The Craneware Group 340B, when we have multiple entities like we do, we have to go in and out...
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Loyalty, Product
The Craneware Group is updating and changing things because we saw something that looked really old,...
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Culture, Relationship
We had a situation in the past with The Craneware Group that we were trying to work through, and we...
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Relationship
The Craneware Group is pretty good when we call them or open a ticket. They respond right away, but...
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Operations, Product
With The Craneware Group, the QA process is not good. It seems like we have to do our own QA. We...
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Product
The thing with The Craneware Group 340B is that once we go through all the pain of tweaking it, it...
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Operations
The Craneware Group does not keep their promises around timelines, implementations, or changes. The...
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Operations
The Craneware Group does a lot of training. They put quite a bit of stuff out there. Sometimes the...
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Operations
We don’t have any real issues with The Craneware Group 340B; occasionally, there are little bugs in...
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Operations
It is hard to navigate drug manufacturer restrictions. There are dozens of companies and...
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Relationship
The Craneware Group maintains our data and provides us with updates, and it is like political...
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Relationship, Product
The Craneware Group definitely makes an effort to keep all their promises. Algorithms don't always...
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Operations
When The Craneware Group implements something, they pull out all the stops. It is so intense that we...
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Operations
The Craneware Group’s training has improved. With any training that deals with theoretical or faux...
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Loyalty, Relationship
The Craneware Group is working overtime on integration. They are very helpful. I don't perceive a...
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Operations
The process of applying a lot of data is very complex, and The Craneware Group trains and helps us...
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Relationship
The Craneware Group is very responsive. They are very good at letting us know ahead of time about...
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Relationship
The Craneware Group does a lot. The only wish we ever have for any of our data processing companies...
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Loyalty, Relationship
My organization has been working with The Craneware Group for over a decade. I'm familiar with...
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Relationship
My satisfaction with The Craneware Group should hold. The only thing that would mess things up is...
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Culture, Loyalty
The algorithms in The Craneware Group 340B aren't perfect, but the vendor doesn't oversell their...
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Relationship, Operations, Product
The Craneware Group could do a little better with more frequent updates. Other companies are...
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Loyalty
The Craneware Group's 340B system is probably not going to be part of our long-term plans. It will...
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Product
With the product, reports are just at our fingertips. We pretty much just change some basic...
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Loyalty, Product
The Craneware Group's 340B system does not meet all my needs today. I am looking for better...
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Relationship
The Craneware Group is really supportive when we call. We typically enter cases; we don't call for...
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Operations
For The Craneware Group, training is usually our account manager giving us a basic overview of how...
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Relationship, Product
The Craneware Group keeps all of their promises. Timelines are a little different, but they usually...
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Relationship
We are a bigger customer of the vendor, so I don't know whether this comment carries a bit of...
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Product
The Craneware Group apparently has a sandbox where we can go into a hypothetical live data...
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Product
Things are going pretty well in the last 12 months with The Craneware Group. I dabble a little bit...
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