RLDatix Patient Experience & Growth (formerly Social Climb) Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Operations, Product
We had trouble with the transition to RLDatix. We were shifting platforms, changing some of the...
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Operations, Product
One thing that I want to dig into more is to have a better understanding of SocialClimb’s patient...
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Relationship
I have a support person at SocialClimb. I have an account representative who I meet with, and they...
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Value
I do have a peer who was looking to develop their online review presence. I didn't go into all the...
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Loyalty, Product
The vendor moved from SocialClimb to RLDatix in a more formal way. The transition from having their...
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Product
With RLDatix Patient Experience & Growth, I feel like there's definitely a net positive in getting...
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Relationship
Outside of SocialClimb's online support ticket system, they get back to me really fast. But I think...
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Relationship
SocialClimb has kind of tracked the same as last year. Acquisitions are always promising, but it's...
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Relationship
Any questions I've had related to invoicing or requests have been addressed openly by SocialClimb....
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Relationship
I’d like to know where SocialClimb is on some of the things I’ve been asking for. I don't need an...
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Product
There are some gaps in RLDatix Patient Experience & Growth, and I want to explore other avenues. We...
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Loyalty
I need to assess the market and see what other avenues are available. We had a big integration issue...
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Product
Outside of an integration issue we had with RLDatix Patient Experience & Growth, I would buy it...
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Loyalty, Product
SocialClimb’s acquisition by RLDatix last year has definitely shifted some things. On our dashboard,...
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Operations
SocialClimb added training functionality because they were probably fielding a lot of questions...
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Loyalty, Value
SocialClimb is probably not part of the long-term plan. We aligned with a marketing firm that has a...
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Operations, Product, Value
I would be very willing to recommend SocialClimb. The biggest benefit is the system's easy...
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Product
Maybe this is a user knowledge deficit, but some of the reporting would be better if we could build...
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Operations
SocialClimb circles back with us, so they do the training and then check in to make sure that the...
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Operations
SocialClimb has worked very well with us from the beginning, and they've helped me train multiple...
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Product
SocialClimb can do surveys through text or email. Our surveys are sent out via text, and our patient...
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Relationship
SocialClimb is available anytime we need them or have questions. They've just been very good to work...
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Product
We have connected the system to our website. We put all of our ratings for our doctors and locations...
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Product, Value
One of the outcomes we have seen from the system has been the number of reviews we get on Google and...
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Value
The system is really good at doing what it does. I think it is easy to use. By and large, we get...
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Operations, Product
One thing that I wish came easier or that we could figure out in the system is that my group has...
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Loyalty
Our needs are growing, but to my knowledge, SocialClimb hasn't really done anything to move their...
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Relationship, Operations, Product
Recently, we have had some trouble with figuring out how to verify our Google Business profiles....
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Relationship
I engage with my representative at SocialClimb at least weekly, but typically, there are a couple of...
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Value
I love the service that the system provides, but it isn't cheap. If we were to start from scratch,...
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Product
The reports in RLDatix Patient Experience & Growth are really good. The product we were using before...
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Culture
When we were negotiating with SocialClimb on what they charge us, they were very transparent about...
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Product
When it comes to improving our conversion rate, if a person receives a text message or email one...
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Product
Things are going great with RLDatix Patient Experience & Growth. However, I have a few areas where...
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Operations
During the implementation period, the communication wasn't as fast as everybody wanted it to be....
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Relationship
SocialClimb's support team has been really good. They are always really responsive, get back to us...
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Loyalty
RLDatix Patient Experience & Growth is pretty user-friendly and easy to use. We are going to be...
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Loyalty
We are going through some changes with SocialClimb; they recently got bought out by RLDatix, and we...
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Value
RLDatix Patient Experience & Growth is well worth the money. I have suggested the solution to many...
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Operations
Further training for all the functions of SocialClimb's system would be helpful. We seem to find new...
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Operations
We are consistently asking SocialClimb to help us with training. Time and time again, they have set...
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Operations, Product
Our integration with the solution has gone really well. That integration was really helpful for us...
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Loyalty, Product
The solution has a whole menu bar that drops down on the left-hand side, and from there, more things...
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Relationship, Value
Since we started using the solution, we have gotten more public reviews, and our score has been...
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Culture, Relationship
Since I wasn't part of a meeting a while ago, I had a bit of a panic because I didn't even know the...
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Operations
Our first launch with SocialClimb was really successful. At first, we got some kickback from...
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Relationship
We would buy the system again because of the service and the help we have received from...
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Relationship, Product
Our point person at SocialClimb passes on some of the enhancements that we would like to make, but...
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Value
From my understanding, SocialClimb's prices are pretty clear. I think things just get a little hairy...
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Loyalty
We are reramping all of our data from the system. In the past, we were being compared to all of...
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Product
I like how user friendly the system is. It takes a few minutes of messing around in the system for...
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Product
An item on our wish list for the system is for the monthly reports we get to show the previous...
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Product
We would like to have a way for the system's canned responses to come from our clinic for all of our...
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Product
SocialClimb needs to provide more helpful tool kits with marketing materials that organizations can...
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Product
We love SocialClimb's product and team.
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Relationship
We have loved our partnership with SocialClimb.
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Product
We have had some issues with connecting the right data to the right people. The system requires a...
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Culture
When an organization signs a contract with the vendor, they get training even before they are...
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Product
It would be great if the solution had some API functions for integration.
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Culture, Relationship
RLDatix Patient Experience & Growth is doing what it is advertised to do. We are generating a lot of...
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Product
The system isn't always entirely clear or intuitive. We are used to it now, so it is easier for us....
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Product
I wish that we could drill down a little more into some of the insights so that I could see trends....
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Relationship
Anytime someone gets acquired, I worry that their service is going to decline or that the...
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Relationship
There have probably been too many situations when SocialClimb has kept their promises to count. In...
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Product
We are very satisfied with RLDatix Patient Experience & Growth, and we have seen results because of...
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Commentary Summary
Comment Type Breakout