RLDatix Patient Experience & Growth (formerly Social Climb) Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
Product
We have connected the system to our website. We put all of our ratings for our doctors and locations...
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Product, Value
One of the outcomes we have seen from the system has been the number of reviews we get on Google and...
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Value
The system is really good at doing what it does. I think it is easy to use. By and large, we get...
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Operations, Product
One thing that I wish came easier or that we could figure out in the system is that my group has...
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Loyalty
Our needs are growing, but to my knowledge, SocialClimb hasn't really done anything to move their...
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Relationship, Operations, Product
Recently, we have had some trouble with figuring out how to verify our Google Business profiles....
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Relationship
I engage with my representative at SocialClimb at least weekly, but typically, there are a couple of...
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Value
I love the service that the system provides, but it isn't cheap. If we were to start from scratch,...
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Product
The reports in RLDatix Patient Experience & Growth are really good. The product we were using before...
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Culture
When we were negotiating with SocialClimb on what they charge us, they were very transparent about...
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Product
When it comes to improving our conversion rate, if a person receives a text message or email one...
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Product
Things are going great with RLDatix Patient Experience & Growth. However, I have a few areas where...
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Operations
During the implementation period, the communication wasn't as fast as everybody wanted it to be....
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Relationship
SocialClimb's support team has been really good. They are always really responsive, get back to us...
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Loyalty
RLDatix Patient Experience & Growth is pretty user-friendly and easy to use. We are going to be...
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Loyalty
We are going through some changes with SocialClimb; they recently got bought out by RLDatix, and we...
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Value
RLDatix Patient Experience & Growth is well worth the money. I have suggested the solution to many...
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Operations
Further training for all the functions of SocialClimb's system would be helpful. We seem to find new...
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Operations
We are consistently asking SocialClimb to help us with training. Time and time again, they have set...
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Operations, Product
Our integration with the solution has gone really well. That integration was really helpful for us...
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Loyalty, Product
The solution has a whole menu bar that drops down on the left-hand side, and from there, more things...
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Relationship, Value
Since we started using the solution, we have gotten more public reviews, and our score has been...
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Culture, Relationship
Since I wasn't part of a meeting a while ago, I had a bit of a panic because I didn't even know the...
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Operations
Our first launch with SocialClimb was really successful. At first, we got some kickback from...
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Relationship
We would buy the system again because of the service and the help we have received from...
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Relationship, Product
Our point person at SocialClimb passes on some of the enhancements that we would like to make, but...
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Value
From my understanding, SocialClimb's prices are pretty clear. I think things just get a little hairy...
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Loyalty
We are reramping all of our data from the system. In the past, we were being compared to all of...
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Product
I like how user friendly the system is. It takes a few minutes of messing around in the system for...
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Product
An item on our wish list for the system is for the monthly reports we get to show the previous...
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Product
We would like to have a way for the system's canned responses to come from our clinic for all of our...
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Product
SocialClimb needs to provide more helpful tool kits with marketing materials that organizations can...
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Product
We love SocialClimb's product and team.
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Relationship
We have loved our partnership with SocialClimb.
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Product
We have had some issues with connecting the right data to the right people. The system requires a...
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Culture
When an organization signs a contract with the vendor, they get training even before they are...
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Product
It would be great if the solution had some API functions for integration.
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Culture, Relationship
RLDatix Patient Experience & Growth is doing what it is advertised to do. We are generating a lot of...
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Product
The system isn't always entirely clear or intuitive. We are used to it now, so it is easier for us....
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Product
I wish that we could drill down a little more into some of the insights so that I could see trends....
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Relationship
Anytime someone gets acquired, I worry that their service is going to decline or that the...
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Relationship
There have probably been too many situations when SocialClimb has kept their promises to count. In...
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Product
We are very satisfied with RLDatix Patient Experience & Growth, and we have seen results because of...
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Culture, Value
SocialClimb avoids charging for every little thing. Their pricing works well and is fair for the service....
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Product
SocialClimb is making improvements with the system. However, I do think the software is a little...
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Relationship
I have a representative from SocialClimb that I use. I don't call the phone support team or contact...
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Product, Value
Using SocialClimb's system is increasing the number of people who leave reviews, and we are finding...
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Loyalty
I expect that we will be in a relationship with the vendor for at least another 12 months. I think...
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Operations
I'm very satisfied with what SocialClimb has done during implementations. Implementations have gone...
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Product
SocialClimb has been successful in getting their system to work with our EHR. SocialClimb's system...
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Loyalty
I'm very likely to recommend SocialClimb. We have decided to move even farther into our relationship...
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Relationship
The vendor's communication is lacking when it comes to details. I wasn't told about key limitations,...
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Product, Value
A while ago, we tried predictive targeting. That is available to me, but I don't use it very much....
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Culture, Loyalty
The vendor's lack of transparency around automatic contract renewals made me feel trapped in a...
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Product
I think the vendor recently added something behind the scenes that required more specific coding so...
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Product, Value
We are getting reviews from patients on Google, and that is our primary goal. We are not currently...
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Product, Value
The system helps patients know that they will get a text and have the opportunity to leave a review....
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Product
We are getting reviews from patients on Google, and I am grateful for that. We have had some issues...
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Product
SocialClimb's system solicits reviews for Google and Facebook by integrating with our patient...
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Relationship
The vendor's representatives have always been willing to meet with me and help however they can.
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Relationship, Product
I think the vendor recently added something behind the scenes that require more specific coding for...
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Product
It would be beneficial if we could get access to the monthly reports that the vendor sends out and...
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Product
We like that SocialClimb is able to customize their messaging. If we have a patient that we think is...
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Relationship
SocialClimb is responsive when we have any kind of issue. They regularly check in to see how things...
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Value
I don't get nickel-and-dimed by SocialClimb. If I have a question about my account, the vendor will...
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Loyalty, Relationship
Recently, our direct contact at SocialClimb has changed, so we are transitioning over to a new...
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Product
The system definitely works. It captures all of the data that we need in a dashboard that is easy to...
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Relationship, Operations, Product
There is some back-and-forth with the system's upgrades that organizations have to do, like with...
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Product
Things are going great with SocialClimb. There is definitely a more nuanced approach that I am...
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Loyalty, Product
As it stands, the only real new technologies that have been baked into the system have been a Google...
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Relationship
Anytime I need to get ahold of SocialClimb's support people, I can email them. Then, within a day,...
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Relationship
I get SocialClimb's newsletters, and I will get occasional pings from the vendor's team when...
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Culture, Relationship
Outside of the marketing summit that I attend, I have only had communications from the support...
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Product
I look at the system's ease of use through the lens of myself and my marketing team. SocialClimb has...
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Loyalty, Relationship
SocialClimb keeps their promises. Obviously, with the acquisition that happened last year, there...
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Loyalty
Right now, SocialClimb is part of our long-term plans. It is really hard for us to commit to...
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Loyalty, Product
I would rate SocialClimb's integration lower this year. That ties into the development of...
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Commentary Summary
Comment Type Breakout