RLDatix Patient Experience & Growth (formerly Social Climb) Commentary

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We had trouble with the transition to RLDatix. We were shifting platforms, changing some of the...

One thing that I want to dig into more is to have a better understanding of SocialClimb’s patient...

I have a support person at SocialClimb. I have an account representative who I meet with, and they...

I do have a peer who was looking to develop their online review presence. I didn't go into all the...

The vendor moved from SocialClimb to RLDatix in a more formal way. The transition from having their...

With RLDatix Patient Experience & Growth, I feel like there's definitely a net positive in getting...

Outside of SocialClimb's online support ticket system, they get back to me really fast. But I think...

SocialClimb has kind of tracked the same as last year. Acquisitions are always promising, but it's...

Any questions I've had related to invoicing or requests have been addressed openly by SocialClimb....

I’d like to know where SocialClimb is on some of the things I’ve been asking for. I don't need an...

There are some gaps in RLDatix Patient Experience & Growth, and I want to explore other avenues. We...

I need to assess the market and see what other avenues are available. We had a big integration issue...

Outside of an integration issue we had with RLDatix Patient Experience & Growth, I would buy it...

SocialClimb’s acquisition by RLDatix last year has definitely shifted some things. On our dashboard,...

SocialClimb added training functionality because they were probably fielding a lot of questions...

SocialClimb is probably not part of the long-term plan. We aligned with a marketing firm that has a...

I would be very willing to recommend SocialClimb. The biggest benefit is the system's easy...

Maybe this is a user knowledge deficit, but some of the reporting would be better if we could build...

SocialClimb circles back with us, so they do the training and then check in to make sure that the...

SocialClimb has worked very well with us from the beginning, and they've helped me train multiple...

SocialClimb can do surveys through text or email. Our surveys are sent out via text, and our patient...

SocialClimb is available anytime we need them or have questions. They've just been very good to work...

We have connected the system to our website. We put all of our ratings for our doctors and locations...

One of the outcomes we have seen from the system has been the number of reviews we get on Google and...

The system is really good at doing what it does. I think it is easy to use. By and large, we get...

One thing that I wish came easier or that we could figure out in the system is that my group has...

Our needs are growing, but to my knowledge, SocialClimb hasn't really done anything to move their...

Recently, we have had some trouble with figuring out how to verify our Google Business profiles....

I engage with my representative at SocialClimb at least weekly, but typically, there are a couple of...

I love the service that the system provides, but it isn't cheap. If we were to start from scratch,...

The reports in RLDatix Patient Experience & Growth are really good. The product we were using before...

When we were negotiating with SocialClimb on what they charge us, they were very transparent about...

When it comes to improving our conversion rate, if a person receives a text message or email one...

Things are going great with RLDatix Patient Experience & Growth. However, I have a few areas where...

During the implementation period, the communication wasn't as fast as everybody wanted it to be....

SocialClimb's support team has been really good. They are always really responsive, get back to us...

RLDatix Patient Experience & Growth is pretty user-friendly and easy to use. We are going to be...

We are going through some changes with SocialClimb; they recently got bought out by RLDatix, and we...

RLDatix Patient Experience & Growth is well worth the money. I have suggested the solution to many...

Further training for all the functions of SocialClimb's system would be helpful. We seem to find new...

We are consistently asking SocialClimb to help us with training. Time and time again, they have set...

Our integration with the solution has gone really well. That integration was really helpful for us...

The solution has a whole menu bar that drops down on the left-hand side, and from there, more things...

Since we started using the solution, we have gotten more public reviews, and our score has been...

Since I wasn't part of a meeting a while ago, I had a bit of a panic because I didn't even know the...

Our first launch with SocialClimb was really successful. At first, we got some kickback from...

We would buy the system again because of the service and the help we have received from...

Our point person at SocialClimb passes on some of the enhancements that we would like to make, but...

From my understanding, SocialClimb's prices are pretty clear. I think things just get a little hairy...

We are reramping all of our data from the system. In the past, we were being compared to all of...

I like how user friendly the system is. It takes a few minutes of messing around in the system for...

An item on our wish list for the system is for the monthly reports we get to show the previous...

We would like to have a way for the system's canned responses to come from our clinic for all of our...

SocialClimb needs to provide more helpful tool kits with marketing materials that organizations can...

We love SocialClimb's product and team.

We have loved our partnership with SocialClimb.

We have had some issues with connecting the right data to the right people. The system requires a...

When an organization signs a contract with the vendor, they get training even before they are...

It would be great if the solution had some API functions for integration.

RLDatix Patient Experience & Growth is doing what it is advertised to do. We are generating a lot of...

The system isn't always entirely clear or intuitive. We are used to it now, so it is easier for us....

I wish that we could drill down a little more into some of the insights so that I could see trends....

Anytime someone gets acquired, I worry that their service is going to decline or that the...

There have probably been too many situations when SocialClimb has kept their promises to count. In...

We are very satisfied with RLDatix Patient Experience & Growth, and we have seen results because of...