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HOPITAL MANAGER (Global) (France Only) Commentary
Filtered view: (France)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

When we chose Softway Medical, they were the vendor that met the largest number of requirements in...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

On the development side, regarding office tools and the prescribing module, we are a bit struggling...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I would tell another organization that is looking to change that their EHR system depends on the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

I'd rate my return on investment just above the middle of the road. I need to see more...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Overall, the regulatory side is well covered by HOPITAL MANAGER because it's mandatory. The areas...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

Things with HOPITAL MANAGER and Softway Medical are going very well, even though there are still...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

Softway Medical has opened an innovation laboratory. We were contacted by the innovation laboratory...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

Our new project manager with Softway Medical is truly excellent. We’ve had this person for a while...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CMIO

We always hope HOPITAL MANAGER will be less expensive. But we still purchase it because it is good.

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CMIO

Softway Medical’s training was not as good as the training we have gotten from other vendors. We had...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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The biggest opportunity for product improvement is technical enhancements to the underlying platform...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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What I like most about this product is its day-to-day usability.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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The vendor could improve my experience as a customer by making system configuration and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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The vendor’s main strength is their versatility.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

What I like most about the product is its user-friendly interface, ergonomics, and interoperability.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

In terms of product improvement, Softway Medical could strengthen the interoperability between...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The vendor's main strengths are the breadth of the application coverage and their investment in...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The vendor could improve my customer experience by simplifying ticket management with the delivery...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Overall, things are okay with HOPITAL MANAGER, and it has a good database. However, in the last few...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I wouldn’t choose HOPITAL MANAGER again because I have used another software program at a different...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I haven’t received much training. We received a small amount of training when we first started with...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

There are a lot of good things, but there is also a lot that still needs to be improved in HOPITAL...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

One area in HOPITAL MANAGER that could be easily improved is the ability to copy and paste text in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Last time I contacted Softway Medical’s support team, they responded quickly. We have someone...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

HOPITAL MANAGER already provides us with a lot of information, but there are some areas for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Softway Medical could have a more efficient office suite and a prescription module worthy of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Softway Medical's strength is that they have a road map that closely follows regulatory...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

Local needs, from a French perspective, would be everything related to Mon Espace Santé. EHRs must...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Generally, upgrades with Softway Medical are positive, but it is still a critical phase for digital...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

HOPITAL MANAGER has been integrated well. Softway Medical is still committed to innovation. We see...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Softway Medical needs to improve the quality of each version, and they should also check that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The initial training for HOPITAL MANAGER is okay, but the continuous training is not so much. That...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

When HOPITAL MANAGER was designed, Softway Medical made choices that can no longer be changed today....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Softway Medical’s support team is middle-of-the-road. I think this is due to instability; when the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Things with HOPITAL MANAGER have been the same in the last few years. I can’t say that the solution...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With HOPITAL MANAGER and other software programs, the choice of tool must be based on the specific...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have challenges related to the state and the public sector. Our desired changes are for the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Softway Medical's strengths are the dynamic editor and the fact that they are close to their...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

One strength of HOPITAL MANAGER is that it meets the regulatory requirements of the Ségur framework?....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Softway Medical's main opportunity for improvement would be addressing the remaining needs that have...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CMIO

When we have upgraded HOPITAL MANAGER, there have been issues with patient names being mixed up....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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