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Stanson Health CDS Solutions Commentary
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Subject Expert
Boyd Stewart
Chief Insights Officer
KLAS Chief Insights Officer - Boyd Stewart
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CEO/President

We just went live with some suppression edits in Clinical Decision Support System, but they aren't...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

Clinical Decision Support System doesn't have a lot of false positive alerts, so the criteria are...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

CEO/President

We were working with Stanson Health to do some automated prior authorization based on their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

I don’t ever use Stanson Health’s support, but the support people are always willing to take my...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

Iris CDS Analytics doesn't meet all of our needs. Now that we are moving to the cloud, there will be...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CEO/President

We would like to see an improvement in the HCC software. However, if I had Stanson Health on the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

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