State Collection Service Debt Collection Services Commentary
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Mollie Hunt
Research Director
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VP/Other Executive

Relationship

I don't see State Collection Service’s executives too often. We meet regularly with our customer...

May 2025
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VP/Other Executive

Relationship, Value

We have a long-term relationship with State Collection Service. I have done several referrals for...

May 2025
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VP/Other Executive

Relationship, Services

State Collection Service is using texting and emails. They also do a lot of analytics in terms of...

May 2025
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VP/Other Executive

Relationship, Services

The firm's president is involved at a national level with litigation regarding hospitals' ability to...

May 2025
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VP/Other Executive

Relationship, Services

State Collection Service has very knowledgeable staff members, and they have great follow-up. They...

May 2025
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VP/Other Executive

Relationship, Operations

State Collection Service does a great job with their monthly reporting. We meet with them on a...

May 2025
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Director

Relationship

State Collection Service does a good job, and their people are well-trained. Their leadership is...

Apr 2025
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Director

Operations

The firm's people didn’t pivot very well to some additional work we gave them. They weren’t...

Apr 2025
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Director

Value

State Collection Service is about the same as other firms we use in terms of cost and investment....

Apr 2025
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Director

Relationship, Services, Value

We have multiple bad debt agencies, and the other ones generally produce slightly better results for...

Apr 2025
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VP/Other Executive

Value

I would love for State Collection Service to come in and say they have made investments in...

Mar 2025
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VP/Other Executive

Relationship, Services

We like State Collection Service’s customer service and the performance on their liquidations. I...

Mar 2025
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VP/Other Executive

Relationship

I can't think of anything I would ask or have asked State Collection Service to do differently. They...

Mar 2025
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VP/Other Executive

Value

There is a flat rate with State Collection Service, and we have not been charged any extras outside...

Mar 2025
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VP/Other Executive

Services

Some data indicated that the way State Collection Service was following up on our accounts was not...

Mar 2025
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VP/Other Executive

Value

State Collection Service is honest about where they are with their P&L. We asked them to reduce...

Mar 2025
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VP/Other Executive

Relationship

State Collection Service is proactive. They spend time investing in the relationship at all levels...

Mar 2025
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VP/Other Executive

Services

We brought on a new firm that is the counterpart to State Collection Service, and second placements...

Mar 2025
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VP/Other Executive

Operations, Value

We are seeing an uptick in some of our bad debt, and that is kind of everywhere, but State...

Mar 2025
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Manager

Relationship, Operations

State Collection Services is all-in. We have regular meetings with them and frequent communications...

Mar 2025
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Manager

Operations, Services

I expect State Collection Services to make sure that all the documentation is in place. I believe...

Mar 2025
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CFO

Relationship

We have been with State Collection Service for quite a while, and I'm happy with the performance and...

Feb 2025
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CFO

Relationship, Operations

State Collection Service has a great team. They understand that they are a reflection of our...

Feb 2025
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CFO

Loyalty, Operations

I have high expectations when we select firms, so I'm not sure what exceeding my expectations would...

Feb 2025
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Director

Relationship

State Collection Service is here because they are good at what they do. They are efficient at...

Jan 2025
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Director

Relationship, Services

I would not use State Collection Service for debt collection again because they are more skilled in...

Jan 2025
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Director

Services, Value

State Collection Service is very strategic. They execute on everything that we ask for, and they...

Jan 2025
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VP/Other Executive

Services

I am very satisfied. I have highly enjoyed the collaboration I have had with State Collection...

Jan 2025
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Director

Relationship

State Collection Service just does what they have always done; they are good at what they do, but...

Dec 2024
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Director

Relationship, Services

I wouldn’t say that our patients rave about State Collection Service, but we haven’t seen a lot of...

Dec 2024
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Director

Relationship, Services

We are very transparent with our agencies, so we regularly share State Collection Service's...

Dec 2024
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Director

Relationship, Services

State Collection Service is really good with strategic ability. They just know what is going on in...

Dec 2024
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Director

Loyalty, Relationship, Services

State Collection Service is awesome. We just don't get complaints. That is how I look at that. I...

Dec 2024
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Director

Loyalty

When we were going through the process of selecting our collection agencies, we selected a couple of...

Dec 2024
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Director

Relationship

When I compare the firms we have, they are neck and neck in terms of performance. I don't have any...

Dec 2024
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Director

Operations

For the implementation process, State Collection Service basically has a very organized checklist....

Dec 2024
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Director

Relationship

State Collection Service absolutely demonstrates that they have our long-term interests at heart. I...

Dec 2024
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Director

Relationship, Value

State Collection Service was willing to negotiate rates when we were contracting with them, and they...

Dec 2024
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Manager

Relationship, Services

State Collection Service will often bring to the table different features they have learned about...

Dec 2024
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Manager

Relationship, Services

State Collection Service is always very responsive, and they check in with lots of project...

Dec 2024
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Manager

Relationship

With the firm, the important thing is just a matter of the working relationship. Working with State...

Dec 2024
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Manager

Relationship, Value

The firm is cordial when they handle their calls and talk to patients. They are not traditional debt...

Dec 2024
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Director

Relationship

The subject matter expert really stands out from the people who are empowered to solve my problems....

Oct 2024
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Director

Operations, Value

The firm could improve my satisfaction with how they maintain a positive patient experience by more...

Oct 2024
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Director

Relationship

We have used other collection agencies, but State Collection Service has far exceeded them from a...

Sep 2024
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Director

Relationship

State Collection Service could probably have more regular executive check-ins. We would like their...

Sep 2024
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Analyst/Coordinator

Relationship, Value

State Collection Service was hired to recover our outstanding patient debt in a respectful, timely,...

Aug 2024
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Analyst/Coordinator

Relationship

There were some challenges when State Collection Service migrated their system. There was an issue...

Aug 2024
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Analyst/Coordinator

Relationship

On a positive level, we really like the partnership, collaboration, and knowledge sharing from State...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship

State Collection Service is very responsive, but other firms have a quicker turnaround time than...

Aug 2024
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Analyst/Coordinator

Relationship

State Collection Service has been with us as a collections firm for many years now. Overall, we are...

Aug 2024
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Director

Relationship

State Collection Service has had a change in personnel. They are not as strong as they were, but it...

Aug 2024
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Manager

Relationship, Value

State Collection Service’s data analysts and strategists are very good at communicating the current...

Jul 2024
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Manager

Relationship

We would like transparency when pushing through new initiatives, and I don't know whether that is...

Jul 2024
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Director

Relationship, Services

State Collection Service was helpful during the cyberattack outage that many of us were impacted by....

Jul 2024
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Director

Relationship

Things are going pretty well with State Collection Service. We get regular reports from them on...

Jul 2024
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Director

Loyalty, Relationship

We hired State Collection Service mainly because they have a national presence. We did do an actual...

Jul 2024
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Director

Services

State Collection Service executes well, but some things take longer than I would like. A lot of it...

Jul 2024
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Director

Relationship

We have had a good partnership with the leaders that we work with at State Collection Service. We...

Jul 2024
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Director

Services, Value

I would like to see a little more cash generation from the volume we have sourced to State...

Jul 2024
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Director

Relationship, Value

We get an ROI report out with the State Collection Service, but I don't know that we really talk...

Jul 2024
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