State Collection Service Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
A thing that sticks out is the robust reporting. It is useful. It provides visibility into what is...
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Value
As a business owner, I'm looking clearly at what is cost effective. Every business owner wants to do...
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Value
There is pretty much a 50-50 split between State Collection Service and other firms from a...
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Value
Before we brought in State Collection Service, we did not have a secondary agency, so any money they...
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Relationship
State Collection Service has had a significant leadership change, but they have done a good job of...
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Relationship, Services
When we rack and stack, State Collection Service is regularly at the top, but sometimes they are...
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Relationship, Services
State Collection Service is constantly looking for ways to do better segmentation and help us...
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Relationship, Services
State Collection Service tries to find solutions for a patient. Sometimes patients decide they don't...
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Relationship
State Collection Service is a great partner. They continue to perform very well for our collections....
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Value
State Collection Service’s charges are purely contingency based. They are a little more expensive...
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Services
State Collection Service is very invisible. But what is going well with them is that their...
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Relationship
Overall, we are satisfied with State Collection Service. I haven’t heard of any patient complaints....
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Services, Value
The level of collections from State Collection Service is on par with other agencies we have used in...
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Relationship
State Collection Service knows their business; they are on top of things. They keep us informed if...
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Relationship
State Collection Service behaves more as if they are one of us. They have access to our system, and...
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Relationship, Value
We don't get complaints about State Collection Service’s work, and their service, accountability,...
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Relationship, Relationship
State Collection Service has a good history of communication with me and my team, and they try to...
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Relationship, Relationship
I don't really see the invoices, but our leadership team that works more directly with State...
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Relationship, Relationship, Services, Services
State Collection Service is kind to our patients and works with them for all the options that exist...
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Relationship, Relationship
We have ongoing meetings with State Collection Service and are working to continue to improve...
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Relationship, Relationship
State Collection Service has been a long-term partner with us, and we really feel like they work...
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Services, Services, Value, Value
We would like to see State Collection Service evolve more. Their results aren’t always as great as...
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Relationship, Relationship
We would recommend State Collection Service. We enjoy working with them as partners. They are really...
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Relationship, Relationship
I have built a relationship with my point person at State Collection Service. They always respond,...
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Services, Services, Value, Value
State Collection Service’s commission rate for third-party bad debt is a little high. The only...
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Relationship, Relationship, Services, Services
For the pieces I'm involved in, State Collection Service has been helpful in getting information....
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Services, Services
The firm is very forward thinking. They are very up on the happenings with the health insurance and...
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Relationship, Relationship
I can reach out to the firm’s top executives at any time, and they are willing to have a conversation....
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Value
Unless there are self-pay collections, I don't think that there is anything State Collection Service...
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Relationship
The firm exceeds expectations because of their timely and prompt communications and recurring...
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Loyalty, Relationship
We like the communication and technical acumen of the firm. The firm has strong communication...
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Relationship
State Collection Service has been struggling as of late. When I look at the firm and their history...
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Loyalty, Relationship, Value
State Collection Service was competing against another one of my agencies, and the firm consistently...
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Relationship
State Collection Service is very communicative with me. The partnership is very good. The firm has...
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Services, Value
State Collection Service is a smaller bad-debt-collection company, and I think that there is a lot...
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Value
The fee that we are charged by State Collection Service has been pretty high compared to what we...
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Relationship, Relationship
I am pleased with State Collection Service and their level of customer service on the client side....
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Relationship, Relationship, Services, Services
I like the software State Collection Service has in place to help monitor patients that call in, and...
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Relationship, Relationship, Services, Services
I think State Collection Service has the knowledge, but I don't always think it is tailored to us....
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Loyalty, Loyalty
One of the selling points for State Collection Service that continues to be an advantage for them is...
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Relationship, Relationship, Services, Services
We are in a tough market, so some things are beyond State Collection Service’s control in terms of...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
As far as the patient experience goes, there is still some opportunity for the firm to understand...
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Relationship, Relationship, Relationship, Value, Value, Value
We set our expectations pretty high, so I don't know whether the firm exceeds them. But I know they...
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Relationship, Relationship, Relationship
In terms of how the firm executes, there have been a few snags but nothing over the top. We provided...
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Relationship, Relationship, Relationship, Services, Services, Services
State Collection Service is in touch with the industry and with their employees. They have multiple...
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Services, Value
We would like to have more collections brought in, but the firm is innovative in that they are...
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Relationship, Relationship, Relationship
The firm is always there for anything that we need. When we reach out, State Collection Service is...
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Relationship, Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services
I would like some additional compliance on the State Collection Service's end with regard to the...
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Services
I would like the firm to improve our capability to screen for patients' federal poverty level with...
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Relationship
State Collection Service is a family-owned business, and while they have grown to be something...
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Relationship
If there is a company in the community that lays off employees, State Collection Service offers to...
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Relationship
State Collection Service has been a good partner. In the time we have been with them, there hasn't...
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Loyalty
We chose to use State Collection Service because with the collection laws changing, the other...
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Relationship, Services
Some of our state regulations are changing, and while State Collection Service has learned very...
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Services
State Collection Service is extremely embedded with a certain vendor. The implementation time frame...
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Relationship, Services
If the State Collection Service staff members that are assigned to our account are taking a...
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Relationship, Relationship, Relationship, Services, Services, Services
The performance of State Collection Service has not exceeded our expectations. For example, we were...
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Relationship, Relationship, Relationship
We have gone through multiple people with State Collection Service. And we have a new manager-level...
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Relationship, Relationship, Relationship
The firm’s consultants and staff provide excellent service. Our contact from the firm is always...
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Relationship, Relationship, Relationship
State Collection Service’s biggest strength is their ability to conform to new requests that we...
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Relationship, Relationship, Services, Services, Services
The firm should provide more for reporting needs. The report they give us is great, and it goes back...
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Relationship, Relationship, Relationship, Services, Services, Services
Typically, we get patient complaints funneled up to us, but I haven't gotten a single complaint...
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Relationship, Relationship, Relationship
We have a great client service manager. State Collection Service just has great customer service,...
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Relationship, Relationship, Relationship
State Collection Service is consistently collecting for us, and I would always like to see the...
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Relationship, Relationship, Relationship
I would tell a peer looking into this service that as long as they are transparent about what their...
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Relationship, Relationship, Relationship, Services, Services, Services
I am unaware of any issues or patients' complaints about State Collection Service. We have had the...
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Relationship, Relationship, Relationship, Services, Services, Services
State Collection Service is a good, trusted advisor for industry trends, including what is going on...
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