State Collection Service Debt Collection Services Commentary
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Mollie Hunt
Research Director
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User Commentary

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VP/Other Executive

Relationship

The firm is a bad-debt collection agency, but their knowledge of all types of services is...

May 2024
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VP/Other Executive

Relationship, Services

I want to give State Collection Service a great reference. I have worked with them for a long time,...

May 2024
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VP/Other Executive

Relationship, Services

I want to call out the firm's multistate regulation expertise. We have unique laws in our state, and...

May 2024
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VP/Other Executive

Relationship

State Collection Service understands the medical part of the business. They also understand our...

May 2024
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VP/Other Executive

Relationship

Many organizations slipped during COVID-19, but State Collection Service did not. They were very...

May 2024
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VP/Other Executive

Relationship, Services, Value

When it comes to state and federal regulations, Tim, the owner of State Collection Service is very...

May 2024
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VP/Other Executive

Relationship

If there is a fault on the firm's side, they are very forthcoming. They have a defined action plan...

May 2024
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Director

Relationship

We challenged the other claims firm we use to improve, and they stepped up to the plate and...

Apr 2024
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Director

Relationship, Services

I don't hear any concerns from patients about the firm. State Collection Service is a good partner...

Apr 2024
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Manager

Relationship, Services

A thing that sticks out is the robust reporting. It is useful. It provides visibility into what is...

Apr 2024
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Manager

Value

As a business owner, I'm looking clearly at what is cost effective. Every business owner wants to do...

Apr 2024
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Manager

Value

There is pretty much a 50-50 split between State Collection Service and other firms from a...

Apr 2024
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VP/Other Executive

Value

Before we brought in State Collection Service, we did not have a secondary agency, so any money they...

Apr 2024
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VP/Other Executive

Relationship

State Collection Service has had a significant leadership change, but they have done a good job of...

Apr 2024
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VP/Other Executive

Relationship, Services

When we rack and stack, State Collection Service is regularly at the top, but sometimes they are...

Apr 2024
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VP/Other Executive

Relationship, Services

State Collection Service is constantly looking for ways to do better segmentation and help us...

Apr 2024
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VP/Other Executive

Relationship, Services

State Collection Service tries to find solutions for a patient. Sometimes patients decide they don't...

Apr 2024
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VP/Other Executive

Relationship

State Collection Service is a great partner. They continue to perform very well for our collections....

Apr 2024
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VP/Other Executive

Value

State Collection Service’s charges are purely contingency based. They are a little more expensive...

Apr 2024
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VP/Other Executive

Services

State Collection Service is very invisible. But what is going well with them is that their...

Mar 2024
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Director

Relationship

Overall, we are satisfied with State Collection Service. I haven’t heard of any patient complaints....

Mar 2024
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Director

Services, Value

The level of collections from State Collection Service is on par with other agencies we have used in...

Mar 2024
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Director

Relationship

State Collection Service knows their business; they are on top of things. They keep us informed if...

Mar 2024
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Director

Relationship

State Collection Service behaves more as if they are one of us. They have access to our system, and...

Mar 2024
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Director

Relationship, Value

We don't get complaints about State Collection Service’s work, and their service, accountability,...

Jan 2024
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CFO

Relationship, Relationship

State Collection Service has a good history of communication with me and my team, and they try to...

Dec 2023
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CFO

Relationship, Relationship

I don't really see the invoices, but our leadership team that works more directly with State...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

State Collection Service is kind to our patients and works with them for all the options that exist...

Oct 2023
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VP/Other Executive

Relationship, Relationship

We have ongoing meetings with State Collection Service and are working to continue to improve...

Oct 2023
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VP/Other Executive

Relationship, Relationship

State Collection Service has been a long-term partner with us, and we really feel like they work...

Oct 2023
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VP/Other Executive

Services, Services, Value, Value

We would like to see State Collection Service evolve more. Their results aren’t always as great as...

Oct 2023
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VP/Other Executive

Relationship, Relationship

We would recommend State Collection Service. We enjoy working with them as partners. They are really...

Oct 2023
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Manager

Relationship, Relationship

I have built a relationship with my point person at State Collection Service. They always respond,...

Sep 2023
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Manager

Services, Services, Value, Value

State Collection Service’s commission rate for third-party bad debt is a little high. The only...

Sep 2023
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Manager

Relationship, Relationship, Services, Services

For the pieces I'm involved in, State Collection Service has been helpful in getting information....

Sep 2023
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Manager

Services, Services

The firm is very forward thinking. They are very up on the happenings with the health insurance and...

Sep 2023
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Manager

Relationship, Relationship

I can reach out to the firm’s top executives at any time, and they are willing to have a conversation....

Sep 2023
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Director

Value

Unless there are self-pay collections, I don't think that there is anything State Collection Service...

Sep 2023
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Director

Relationship

The firm exceeds expectations because of their timely and prompt communications and recurring...

Sep 2023
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Manager

Loyalty, Relationship

We like the communication and technical acumen of the firm. The firm has strong communication...

Sep 2023
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Director

Relationship

State Collection Service has been struggling as of late. When I look at the firm and their history...

Sep 2023
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Director

Loyalty, Relationship, Value

State Collection Service was competing against another one of my agencies, and the firm consistently...

Sep 2023
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Director

Relationship

State Collection Service is very communicative with me. The partnership is very good. The firm has...

Sep 2023
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Director

Services, Value

State Collection Service is a smaller bad-debt-collection company, and I think that there is a lot...

Aug 2023
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Director

Value

The fee that we are charged by State Collection Service has been pretty high compared to what we...

Aug 2023
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Director

Relationship, Relationship

I am pleased with State Collection Service and their level of customer service on the client side....

Aug 2023
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Director

Relationship, Relationship, Services, Services

I like the software State Collection Service has in place to help monitor patients that call in, and...

Aug 2023
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Director

Relationship, Relationship, Services, Services

I think State Collection Service has the knowledge, but I don't always think it is tailored to us....

Aug 2023
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Director

Loyalty, Loyalty

One of the selling points for State Collection Service that continues to be an advantage for them is...

Aug 2023
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Director

Relationship, Relationship, Services, Services

We are in a tough market, so some things are beyond State Collection Service’s control in terms of...

Aug 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

As far as the patient experience goes, there is still some opportunity for the firm to understand...

Aug 2023
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Director

Relationship, Relationship, Relationship, Value, Value, Value

We set our expectations pretty high, so I don't know whether the firm exceeds them. But I know they...

Aug 2023
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Director

Relationship, Relationship, Relationship

In terms of how the firm executes, there have been a few snags but nothing over the top. We provided...

Aug 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

State Collection Service is in touch with the industry and with their employees. They have multiple...

Jul 2023
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Director

Services, Value

We would like to have more collections brought in, but the firm is innovative in that they are...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm is always there for anything that we need. When we reach out, State Collection Service is...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services

I would like some additional compliance on the State Collection Service's end with regard to the...

Jul 2023
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Manager

Services

I would like the firm to improve our capability to screen for patients' federal poverty level with...

Jul 2023
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VP/Other Executive

Relationship

State Collection Service is a family-owned business, and while they have grown to be something...

Jul 2023
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VP/Other Executive

Relationship

If there is a company in the community that lays off employees, State Collection Service offers to...

Jul 2023
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VP/Other Executive

Relationship

State Collection Service has been a good partner. In the time we have been with them, there hasn't...

Jul 2023
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VP/Other Executive

Loyalty

We chose to use State Collection Service because with the collection laws changing, the other...

Jul 2023
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VP/Other Executive

Relationship, Services

Some of our state regulations are changing, and while State Collection Service has learned very...

Jul 2023
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VP/Other Executive

Services

State Collection Service is extremely embedded with a certain vendor. The implementation time frame...

Jul 2023
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VP/Other Executive

Relationship, Services

If the State Collection Service staff members that are assigned to our account are taking a...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

The performance of State Collection Service has not exceeded our expectations. For example, we were...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We have gone through multiple people with State Collection Service. And we have a new manager-level...

Jul 2023
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Manager

Relationship, Relationship, Relationship

The firm’s consultants and staff provide excellent service. Our contact from the firm is always...

Jul 2023
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Manager

Relationship, Relationship, Relationship

State Collection Service’s biggest strength is their ability to conform to new requests that we...

Jul 2023
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Manager

Relationship, Relationship, Services, Services, Services

The firm should provide more for reporting needs. The report they give us is great, and it goes back...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

Typically, we get patient complaints funneled up to us, but I haven't gotten a single complaint...

Jul 2023
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Director

Relationship, Relationship, Relationship

We have a great client service manager. State Collection Service just has great customer service,...

Jul 2023
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Director

Relationship, Relationship, Relationship

State Collection Service is consistently collecting for us, and I would always like to see the...

Jul 2023
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Director

Relationship, Relationship, Relationship

I would tell a peer looking into this service that as long as they are transparent about what their...

Jul 2023
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