State Collection Service Debt Collection Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Services
State Collection Service does nothing strategic or innovative. They aren't bad, but our other...
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Relationship
We don't get a lot of complaints, so that is good. The firm seems to be able to handle difficult...
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Loyalty, Relationship, Value
We are growing very quickly. State Collection Service has been a long-term partner, and they have...
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Services, Value
We have used State Collection Service for other things in addition to bad debt, but those things...
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Relationship
We have a collection goal with State Collection Service, and they are collecting 75% of our goal....
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Relationship, Operations, Services
State Collection Service has a really good culture that they bring to the table. Debt collection is...
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Services
We have accounts where patients are provided several statements for a certain period of time, after...
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Relationship, Services, Value
State Collection Service is collecting pretty well. They are outdoing other agencies for sure. They...
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Operations
What I like about State Collection Service is their quick responses as we deal with them on a...
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Relationship, Services
State Collection Service is innovative mainly in outreach with our patients. They launched a...
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Relationship, Services
I like the fact that State Collection Service comes to the table with suggestions about strategies...
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Relationship
State Collection Service is very easy to partner with if there is a question or an implementation....
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Relationship, Value
State Collection Service is fairly reasonable to work with when it comes to charges, and the firm’s...
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Loyalty, Relationship, Value
State Collection Service’s collection rates could be better. They are on the line for us right now,...
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Relationship
We have had a rough time recently with State Collection Service. We had a shift in oversight of...
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Relationship, Operations
State Collection Service does great work with patients. They record calls and have a lot of...
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Relationship
State Collection Service was hired based on their expertise in collecting on bad debt. They make the...
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Relationship, Services, Value
I wouldn't work with State Collection Service's debt collection service again. I would also be...
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Relationship
From a customer service standpoint, State Collection Service has been excellent. They are very...
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Relationship
We have been using State Collection Service for a long time. They may not be the very top...
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Relationship, Services, Value
State Collection Service takes the patient experience very seriously. They make sure they understand...
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Services, Value
State Collection Service uses an application from CallMiner called Eureka, which is a workflow...
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Relationship
The firm doesn’t have as high of a turnover rate as our other collections vendor, and the firm’s...
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Relationship, Operations
We do a lot of training with State Collection Service, and we have been working with them for many...
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Operations, Services
We have issues with implementing some things. The issues are not necessarily strategic, but I would...
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Loyalty
The firm is rolling out State Echo, which is basically an additional tool for insurance discovery....
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Value
I think I would buy the service again. State Collection Service obviously can do the services, but...
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Relationship
State Collection Service’s senior leadership is very open to discussions. We never have a hurdle in...
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Relationship
We have had a little turnover with our direct point of contact at State Collection Service. They...
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Relationship, Services
State Collection Service’s customer service has some of the easiest people to work with. They are...
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Services, Value
When we are talking about bad debt collections, we outsource to a collection agency because we don't...
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Loyalty, Value
I have always been impressed with State Collection Service. We continue to be satisfied with their...
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Relationship, Operations, Value
State Collection Service has been a good partner. They do fairly well with maintaining a positive...
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Operations, Services, Value
State Collection Service does drive outcomes. That may not be at my expected levels based on other...
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Relationship, Services
State Collection Service could improve by stepping up on the collections side and by being readily...
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Value
I don't know whether I would say that State Collection Service exceeds our expectations. I set...
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Relationship, Operations
State Collection Service is very patient-centric. They utilize a lot of technology, like score...
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Services
If I call State Collection Service in the evening, I usually have a phone call back within an hour....
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Relationship
I don't see State Collection Service’s executives too often. We meet regularly with our customer...
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Relationship, Value
We have a long-term relationship with State Collection Service. I have done several referrals for...
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Relationship, Services
State Collection Service is using texting and emails. They also do a lot of analytics in terms of...
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Relationship, Services
The firm's president is involved at a national level with litigation regarding hospitals' ability to...
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Relationship, Services
State Collection Service has very knowledgeable staff members, and they have great follow-up. They...
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Relationship, Operations
State Collection Service does a great job with their monthly reporting. We meet with them on a...
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Commentary Summary
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