State Collection Service Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Value
State Collection Service is fairly reasonable to work with when it comes to charges, and the firm’s...
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Loyalty, Relationship, Value
State Collection Service’s collection rates could be better. They are on the line for us right now,...
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Relationship
We have had a rough time recently with State Collection Service. We had a shift in oversight of...
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Relationship, Operations
State Collection Service does great work with patients. They record calls and have a lot of...
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Relationship
State Collection Service was hired based on their expertise in collecting on bad debt. They make the...
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Relationship, Services, Value
I wouldn't work with State Collection Service's debt collection service again. I would also be...
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Relationship
From a customer service standpoint, State Collection Service has been excellent. They are very...
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Relationship
We have been using State Collection Service for a long time. They may not be the very top...
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Relationship, Services, Value
State Collection Service takes the patient experience very seriously. They make sure they understand...
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Services, Value
State Collection Service uses an application from CallMiner called Eureka, which is a workflow...
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Relationship
The firm doesn’t have as high of a turnover rate as our other collections vendor, and the firm’s...
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Relationship, Operations
We do a lot of training with State Collection Service, and we have been working with them for many...
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Operations, Services
We have issues with implementing some things. The issues are not necessarily strategic, but I would...
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Loyalty
The firm is rolling out State Echo, which is basically an additional tool for insurance discovery....
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Value
I think I would buy the service again. State Collection Service obviously can do the services, but...
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Relationship
State Collection Service’s senior leadership is very open to discussions. We never have a hurdle in...
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Relationship
We have had a little turnover with our direct point of contact at State Collection Service. They...
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Relationship, Services
State Collection Service’s customer service has some of the easiest people to work with. They are...
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Services, Value
When we are talking about bad debt collections, we outsource to a collection agency because we don't...
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Loyalty, Value
I have always been impressed with State Collection Service. We continue to be satisfied with their...
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Relationship, Operations, Value
State Collection Service has been a good partner. They do fairly well with maintaining a positive...
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Operations, Services, Value
State Collection Service does drive outcomes. That may not be at my expected levels based on other...
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Relationship, Services
State Collection Service could improve by stepping up on the collections side and by being readily...
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Value
I don't know whether I would say that State Collection Service exceeds our expectations. I set...
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Relationship, Operations
State Collection Service is very patient-centric. They utilize a lot of technology, like score...
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Services
If I call State Collection Service in the evening, I usually have a phone call back within an hour....
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Relationship
I don't see State Collection Service’s executives too often. We meet regularly with our customer...
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Relationship, Value
We have a long-term relationship with State Collection Service. I have done several referrals for...
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Relationship, Services
State Collection Service is using texting and emails. They also do a lot of analytics in terms of...
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Relationship, Services
The firm's president is involved at a national level with litigation regarding hospitals' ability to...
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Relationship, Services
State Collection Service has very knowledgeable staff members, and they have great follow-up. They...
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Relationship, Operations
State Collection Service does a great job with their monthly reporting. We meet with them on a...
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Relationship
State Collection Service does a good job, and their people are well-trained. Their leadership is...
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Operations
The firm's people didn’t pivot very well to some additional work we gave them. They weren’t...
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Value
State Collection Service is about the same as other firms we use in terms of cost and investment....
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Relationship, Services, Value
We have multiple bad debt agencies, and the other ones generally produce slightly better results for...
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Value
I would love for State Collection Service to come in and say they have made investments in...
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Relationship, Services
We like State Collection Service’s customer service and the performance on their liquidations. I...
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Relationship
I can't think of anything I would ask or have asked State Collection Service to do differently. They...
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Value
There is a flat rate with State Collection Service, and we have not been charged any extras outside...
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Services
Some data indicated that the way State Collection Service was following up on our accounts was not...
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Value
State Collection Service is honest about where they are with their P&L. We asked them to reduce...
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Relationship
State Collection Service is proactive. They spend time investing in the relationship at all levels...
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Services
We brought on a new firm that is the counterpart to State Collection Service, and second placements...
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Operations, Value
We are seeing an uptick in some of our bad debt, and that is kind of everywhere, but State...
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Relationship, Operations
State Collection Services is all-in. We have regular meetings with them and frequent communications...
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Operations, Services
I expect State Collection Services to make sure that all the documentation is in place. I believe...
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Relationship
We have been with State Collection Service for quite a while, and I'm happy with the performance and...
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Relationship, Operations
State Collection Service has a great team. They understand that they are a reflection of our...
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Loyalty, Operations
I have high expectations when we select firms, so I'm not sure what exceeding my expectations would...
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Relationship
State Collection Service is here because they are good at what they do. They are efficient at...
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Relationship, Services
I would not use State Collection Service for debt collection again because they are more skilled in...
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Services, Value
State Collection Service is very strategic. They execute on everything that we ask for, and they...
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Services
I am very satisfied. I have highly enjoyed the collaboration I have had with State Collection...
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Relationship
State Collection Service just does what they have always done; they are good at what they do, but...
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Relationship, Services
I wouldn’t say that our patients rave about State Collection Service, but we haven’t seen a lot of...
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Relationship, Services
We are very transparent with our agencies, so we regularly share State Collection Service's...
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Relationship, Services
State Collection Service is really good with strategic ability. They just know what is going on in...
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Loyalty, Relationship, Services
State Collection Service is awesome. We just don't get complaints. That is how I look at that. I...
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Loyalty
When we were going through the process of selecting our collection agencies, we selected a couple of...
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Relationship
When I compare the firms we have, they are neck and neck in terms of performance. I don't have any...
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Operations
For the implementation process, State Collection Service basically has a very organized checklist....
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Relationship
State Collection Service absolutely demonstrates that they have our long-term interests at heart. I...
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Relationship, Value
State Collection Service was willing to negotiate rates when we were contracting with them, and they...
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Relationship, Services
State Collection Service will often bring to the table different features they have learned about...
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Relationship, Services
State Collection Service is always very responsive, and they check in with lots of project...
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Relationship
With the firm, the important thing is just a matter of the working relationship. Working with State...
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Relationship, Value
The firm is cordial when they handle their calls and talk to patients. They are not traditional debt...
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