State Collection Service Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty
When we were going through the process of selecting our collection agencies, we selected a couple of...
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Relationship
When I compare the firms we have, they are neck and neck in terms of performance. I don't have any...
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Operations
For the implementation process, State Collection Service basically has a very organized checklist....
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Relationship
State Collection Service absolutely demonstrates that they have our long-term interests at heart. I...
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Relationship, Value
State Collection Service was willing to negotiate rates when we were contracting with them, and they...
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Relationship, Services
State Collection Service will often bring to the table different features they have learned about...
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Relationship, Services
State Collection Service is always very responsive, and they check in with lots of project...
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Relationship
With the firm, the important thing is just a matter of the working relationship. Working with State...
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Relationship, Value
The firm is cordial when they handle their calls and talk to patients. They are not traditional debt...
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Relationship
The subject matter expert really stands out from the people who are empowered to solve my problems....
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Operations, Value
The firm could improve my satisfaction with how they maintain a positive patient experience by more...
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Relationship
We have used other collection agencies, but State Collection Service has far exceeded them from a...
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Relationship
State Collection Service could probably have more regular executive check-ins. We would like their...
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Relationship, Value
State Collection Service was hired to recover our outstanding patient debt in a respectful, timely,...
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Relationship
There were some challenges when State Collection Service migrated their system. There was an issue...
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Relationship
On a positive level, we really like the partnership, collaboration, and knowledge sharing from State...
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Loyalty, Relationship
State Collection Service is very responsive, but other firms have a quicker turnaround time than...
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Relationship
State Collection Service has been with us as a collections firm for many years now. Overall, we are...
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Relationship
State Collection Service has had a change in personnel. They are not as strong as they were, but it...
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Relationship, Value
State Collection Service’s data analysts and strategists are very good at communicating the current...
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Relationship
We would like transparency when pushing through new initiatives, and I don't know whether that is...
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Relationship, Services
State Collection Service was helpful during the cyberattack outage that many of us were impacted by....
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Relationship
Things are going pretty well with State Collection Service. We get regular reports from them on...
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Loyalty, Relationship
We hired State Collection Service mainly because they have a national presence. We did do an actual...
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Services
State Collection Service executes well, but some things take longer than I would like. A lot of it...
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Relationship
We have had a good partnership with the leaders that we work with at State Collection Service. We...
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Services, Value
I would like to see a little more cash generation from the volume we have sourced to State...
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Relationship, Value
We get an ROI report out with the State Collection Service, but I don't know that we really talk...
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Relationship
The firm is a bad-debt collection agency, but their knowledge of all types of services is...
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Relationship, Services
I want to give State Collection Service a great reference. I have worked with them for a long time,...
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Relationship, Services
I want to call out the firm's multistate regulation expertise. We have unique laws in our state, and...
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Relationship
State Collection Service understands the medical part of the business. They also understand our...
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Relationship
Many organizations slipped during COVID-19, but State Collection Service did not. They were very...
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Relationship, Services, Value
When it comes to state and federal regulations, Tim, the owner of State Collection Service is very...
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Relationship
If there is a fault on the firm's side, they are very forthcoming. They have a defined action plan...
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Relationship
We challenged the other claims firm we use to improve, and they stepped up to the plate and...
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Relationship, Services
I don't hear any concerns from patients about the firm. State Collection Service is a good partner...
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Relationship, Services
A thing that sticks out is the robust reporting. It is useful. It provides visibility into what is...
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Value
As a business owner, I'm looking clearly at what is cost effective. Every business owner wants to do...
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Value
There is pretty much a 50-50 split between State Collection Service and other firms from a...
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Value
Before we brought in State Collection Service, we did not have a secondary agency, so any money they...
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Relationship
State Collection Service has had a significant leadership change, but they have done a good job of...
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Relationship, Services
When we rack and stack, State Collection Service is regularly at the top, but sometimes they are...
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Relationship, Services
State Collection Service is constantly looking for ways to do better segmentation and help us...
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Relationship, Services
State Collection Service tries to find solutions for a patient. Sometimes patients decide they don't...
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Relationship
State Collection Service is a great partner. They continue to perform very well for our collections....
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Value
State Collection Service’s charges are purely contingency based. They are a little more expensive...
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Services
State Collection Service is very invisible. But what is going well with them is that their...
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Relationship
Overall, we are satisfied with State Collection Service. I haven’t heard of any patient complaints....
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Services, Value
The level of collections from State Collection Service is on par with other agencies we have used in...
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Relationship, Value
We don't get complaints about State Collection Service’s work, and their service, accountability,...
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Relationship
State Collection Service has a good history of communication with me and my team, and they try to...
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Relationship
I don't really see the invoices, but our leadership team that works more directly with State...
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