State Collection Service Debt Collection Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Loyalty, Operations
State Collection Service has missed our expectations, strictly with the collection rate. That's why...
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Operations
A few years ago, I would have said State Collection Service did things to be innovative or strategic...
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Relationship, Operations
State Collections Service is very conservative when it comes to the collection model for their...
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Relationship, Services
I think State Collection Service is in the right place with partnership, but we probably aren't a...
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Relationship, Operations
We've dealt with good people at State Collection Service, but things could improve if we felt like...
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Relationship, Operations
State Collection Service does a very good job of maintaining a positive patient experience, but when...
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Loyalty, Relationship, Value
We're now really starting to see the full picture of what State Collection Service is truly...
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Relationship, Operations
Just from our dealings with State Collection Service, they put together a very good team from the...
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Relationship, Operations
When our team was handed the bad-debt population, we were learning as we went, and State Collection...
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Relationship
Everybody at State Collection Service has been very accommodating and willing to work with us on...
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Operations
One thing I can say is that State Collection Service is very accommodating with our requests. When...
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Relationship, Services
State Collection Service maintains a positive patient experience because we normally do not hear...
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Relationship
All the outcomes State Collection Service delivered were the desired outcomes. There were a couple...
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Services
State Collection Service is more beneficial than not, but there are components of State Collection...
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Loyalty, Relationship
We've really struggled with State Collection Service's account management. We've had to go back and...
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Relationship
Our main representative's level of understanding of the reports the firm produces doesn't lend...
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Operations, Services
State Collection Service has started outsourcing. They have started pulling in call center...
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Loyalty, Operations
We are considering leaving State Collection Service because of challenges around the reconciliation...
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Relationship, Operations, Services
State Collection Service is meeting expectations consistently. We have a good relationship with...
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Relationship, Operations
The staff members at State Collection Service are good at what they do. I think where they have an...
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Relationship, Operations
We have been with State Collection Service for a long time now, and it took years to get to this...
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Loyalty, Operations
State Collection Service's technology is very innovative and technology driven. They do not try to...
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Loyalty, Relationship, Operations
State Collection Service is on track to meet our expected outcomes in terms of recovery, but they...
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Loyalty
We are going out to RFP for our primary agencies, and we will see whether State Collection Service...
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Relationship, Services, Value
State Collection Service is effective at collecting patient payments. They reach out through SMS,...
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Operations
To maintain a positive patient experience, State Collection Service has excellent training in their...
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Relationship
State Collection Service’s staff is very accessible and knowledgeable. They typically have answers...
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Loyalty, Relationship
State Collection Service is innovative. They are now working with a nearshore vendor for call center...
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Relationship, Value
State Collection Service is a great company to work with. They are very responsive. They have...
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Relationship, Operations, Services
The firm’s reporting is decent. Their interfaces with Epic are good. When we see something we want...
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Relationship, Services
State Collection Service is invisible, and that is what we want for a third party. I couldn't even...
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Services
State Collection Service does nothing strategic or innovative. They aren't bad, but our other...
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Relationship
We don't get a lot of complaints, so that is good. The firm seems to be able to handle difficult...
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Loyalty, Relationship, Value
We are growing very quickly. State Collection Service has been a long-term partner, and they have...
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Services, Value
We have used State Collection Service for other things in addition to bad debt, but those things...
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Relationship
We have a collection goal with State Collection Service, and they are collecting 75% of our goal....
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Relationship, Operations, Services
State Collection Service has a really good culture that they bring to the table. Debt collection is...
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Services
We have accounts where patients are provided several statements for a certain period of time, after...
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Relationship, Services, Value
State Collection Service is collecting pretty well. They are outdoing other agencies for sure. They...
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Operations
What I like about State Collection Service is their quick responses as we deal with them on a...
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Relationship, Services
State Collection Service is innovative mainly in outreach with our patients. They launched a...
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Relationship, Services
I like the fact that State Collection Service comes to the table with suggestions about strategies...
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Relationship
State Collection Service is very easy to partner with if there is a question or an implementation....
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Relationship, Value
State Collection Service is fairly reasonable to work with when it comes to charges, and the firm’s...
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Loyalty, Relationship, Value
State Collection Service’s collection rates could be better. They are on the line for us right now,...
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Relationship
We have had a rough time recently with State Collection Service. We had a shift in oversight of...
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Relationship, Operations
State Collection Service does great work with patients. They record calls and have a lot of...
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Relationship
State Collection Service was hired based on their expertise in collecting on bad debt. They make the...
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Relationship, Services, Value
I wouldn't work with State Collection Service's debt collection service again. I would also be...
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Relationship
From a customer service standpoint, State Collection Service has been excellent. They are very...
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Relationship
We have been using State Collection Service for a long time. They may not be the very top...
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Relationship, Services, Value
State Collection Service takes the patient experience very seriously. They make sure they understand...
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Services, Value
State Collection Service uses an application from CallMiner called Eureka, which is a workflow...
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Relationship
The firm doesn’t have as high of a turnover rate as our other collections vendor, and the firm’s...
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Relationship, Operations
We do a lot of training with State Collection Service, and we have been working with them for many...
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Operations, Services
We have issues with implementing some things. The issues are not necessarily strategic, but I would...
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Loyalty
The firm is rolling out State Echo, which is basically an additional tool for insurance discovery....
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Value
I think I would buy the service again. State Collection Service obviously can do the services, but...
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Commentary Summary
Comment Type Breakout