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symplr Physician Scheduling Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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VP/Other Executive

It's been a while since we were actually trained. symplr provided us with information and tutorials....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

symplr used to be SpinFusion. When they were SpinFusion, they were definitely smaller, but our...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We just stopped using symplr Physician Scheduling. We went to a different scheduling program. I...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Physician

We have a bulletin board where we put up shifts that people have dropped, and there is an issue with...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Physician

I haven't been able to get someone on the phone for months. The phone just rings. That is an...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

The vendor doesn't really make promises. They just say that they will work on things. I don't think...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

It would be helpful if we could integrate symplr's system with our payroll system rather than having...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

There are bugs in the system that take a long time to get fixed. We have talked as a department...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

symplr’s customer support team has been good. They have always been able to meet all of our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The biggest thing that could use work is symplr's turnaround time and communication for tickets....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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