Smart Square Commentary

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There may be a little opportunity when it comes to support, but symplr is pretty strong and responsive....

With Smart Square, there is a level of customization that the organization can do in deploying the...

The vendor supplies some canned reporting within the software, and there is a ton of reporting that...

Our organization had used Smart Square, and then we merged with an organization that was using a...

A differentiator for symplr is that they’re one of the few in the market who actually use a...

In terms of whether symplr is part of our long-term plans, there’s a lot to better understand there....

I would strongly agree that Smart Square gives the nurses the flexibility that they desire. The...

symplr has an opportunity in terms of development. It seemed like, for a while, things stalled in...

I can think of a future state where the solution does a lot of the work and takes the workload off...

We chose Smart Square because symplr bought it, and we were using another symplr solution. We also...

We get feedback about Smart Square’s modern scheduler tools. Our clinical teams aren't shy about...

symplr has a lot of things on the road map, and some things are so far out on the road map, but...

I would always give a good recommendation for Smart Square. But people need to make sure it's the...

Smart Square is a much better solution than others we have used. It recently went to a new, modern...

There have been some custom reports that we've had to work with symplr to get built. Obviously, I...

symplr does rely very heavily on virtual training. I like doing self-paced virtual training, but...

Our staff members love the units that have self-scheduling in Smart Square. It's kind of funny...

We do go through our due diligence before we go and do a long-term renewal again. We will reexamine...

Smart Square allows us to make schedule swaps, but we have to work with our manager directly and...

We did have a change in our analysts who support Smart Square recently, and they're still becoming...

Things with the solution aren't getting fixed because the vendor is choosing not to allocate...

symplr is very good at trying to work with us. Our organization is a little unusual compared to...

If another integrated solution isn't an option, there aren't that many players out there that do...

symplr fails at bug fixing. For all the work that they do to help meet our needs, there are too many...

When we last looked at other options, there was at least one system that I liked better than Smart...

symplr modernized the whole administrative set of tools partway. I have the ability to grant myself...

I don’t think much has changed due to the symplr acquisition of the solution. For the most part, the...

I think the one place where I have noticed some differences since the symplr acquisition is that...

Our frontline nurses mostly use the system to view things, but they can’t put in multiple requests...

I would tell others to consider what kind of environment they're using the software for, because...

For me, the system is relatively easy to get acquainted with, and the staffing visualization is...

I don't know what things symplr could do better. Maybe having a real-time data feed and real-time...

symplr has a ticketing system, and we can call for support. We sometimes get adequate response...

symplr is slower than molasses. They make molasses look fast. Nothing ever gets fixed. They wanted...

symplr does a good job on the things they do well. But on the things that they don't, that's why I'm...

There's literally a six-week, one-hour-a-week training, and that's it from symplr. Otherwise,...

Our health system has lots of problems with Smart Square. There has been a lot of downtime lately....

We have a regular call. We talk about all kinds of different things. We usually get what we're...

A lot of times, when we're looking to do something, the vendor doesn't have the ability to do it, or...

The support from symplr varies. Sometimes I get a response that tells me to just look something up....

Our Smart Square Go app has to work with our authenticator, and it does not work well on Android,...

AMN Healthcare was great. We had a really good relationship. It completely changed when symplr took...

There are just a lot of reports from Smart Square. But for nursing utilization, we are supposed to...

In the beginning, I thought the training from symplr was terrible. We were training at the same time...

Smart Square makes selecting shifts easy for the staff.

For minor stuff, symplr’s turnaround time is usually the same day, but for things that are major or...

If I were telling someone about Smart Square, I’d tell them to know where they want to go with the...

It's been so long since we've had any training for Smart Square. We need more ongoing training.

We understand where symplr and their technology are, and for the money that we're being charged,...

The limited reporting and analytics in Smart Square are why I wouldn’t buy it again. Also, the tool...

We've really tried to work with symplr in a partnership, but they've changed hands multiple times...

We usually identify issues, and symplr does their due diligence to research them, come back with a...

We have rounding rules that are based on the scheduled time for timekeeping. If someone clocks in...

We have not heavily relied on the symplr training for our end users. We have historically done our...

As symplr modernizes things, they’re nice in that they leave the classic version and the modern...

symplr does an amazing thing that I haven't seen with any other vendors. We have a support person...

symplr has some standard reports that work for the managers, but their custom reporting tool could...

Smart Square really is working for our organization, and we're a fairly big organization with lots...

If something is truly a bug, our symplr support person has to hand it off to another team, and...

When the vendor switched to symplr, we got a new team to work with. We have regular meetings with...

We upload our budget plan files into Smart Square for the dashboards at the end of our budget...

I personally still think Smart Square has the best functionality, but I also know other vendors are...

symplr's saving grace is their education and amazing support teams who genuinely want to help and...

Reporting is fine for the frontline staff and schedulers. But anyone needing data for analysis needs...

The business intelligence dashboards haven't been updated since we went live and are now completely...

Open-shift functionality and incentives are automated, and that is good, but the process lacks...

Smart Square excels at very standardized scheduling. It doesn't work so well for ambulatory or...

The support process for resolving and escalating issues with symplr isn't timely. We have known...

I'm extremely dissatisfied because symplr is not delivering on their Smart Square road map. They...

I want symplr to pay attention to what's going on with Smart Square, but I don't feel like they do....

We work with our symplr customer success manager, and they're phenomenal. Our electronic support...

The issues with Smart Square significantly increase our workload. The bigger issue is that we need...

If our symplr trainer gets into something that isn't working right or doesn't know an answer, that...

I train all of our managers and keep them up-to-date on Smart Square. If we can't trust the program,...

The partnership that we have with symplr is what keeps us with Smart Square. The individuals who...

symplr has monthly release sessions, so they always take the opportunity to do a bit of retraining...

The partnership is fantastic. We have a great relationship; it is ideal for my team. We feel like...

symplr could get a top rating for support if they followed up. We have to reach out to them and ask...

There are some limitations to Smart Square's functionality, and the vendor is working on putting...

We hit a rough spot with ticket resolution. symplr's support people often provide an answer, but...

We used to have a lot more in-person training, but now, symplr relies heavily on a lot of videos and...

Overall, Smart Square's team has always been a wonderful partner. We have a very collaborative...

Smart Square is absolutely part of our long-term plans. Everyone who was using our other platform...

In terms of building a schedule, I have to rate symplr lower this year because we've just converted...

I have been working with symplr on bringing more front-facing reporting that I think would be...

Support is one of the things that I think symplr does better than anyone else. We meet to openly...

symplr purchased Smart Square, and for now, they are transparent about their charges. Our work is...

Right now, we have no support for Smart Square other than running Excel files and plugging and...

With Smart Square, I would love to see a night mode or dark mode. I think that would be well...

symplr has a tendency to roll out new functions on the platform without fully vetting them. They've...

Not all users like Smart Square because there are boundaries built into the system that they...

When it comes to symplr, they're generally fair and transparent. They don't really share a lot of...

Pulling information from Smart Square is a nightmare. symplr has gone through several different...

Our staff members love Smart Square. They love the flexibility. It gives them immediate visibility...

With Smart Square, we have what we call elevated users, meaning anyone who can make edits to...

I have used a different solution before, but it didn't have the same smart logic that Smart Square...

The reports in Smart Square are okay. We work with symplr on customized reports, and then there are...

Sometimes there's a delay in fixing bugs within Smart Square, and symplr can't fix them immediately....

I like symplr. We work with them all the time, and we work well together. They might not always have...

The only thing the Smart Square system seems to be lacking is that it uses a predictive model for...

We do have some outstanding tickets for enhancements or requests with symplr. Some features could be...

symplr came out with an emergent needs feature, and I like it. I am trying to expand it. I am a big...

I like the transparency of the Smart Square system. It functions well. It makes things very easy and...

We did a discovery and looked at other vendors, and for me, there isn’t a solution that allows me to...

When we use Smart Square correctly, it is very easy to use and takes that administrative burden off...

I love our representatives at symplr. They are great. If I ever have any questions, I just email...

There are some things that are going to get fixed over time. I have had to do a lot of workarounds....

I would buy Smart Square again because it was really simple once we got used to using it. It was a...

symplr is saying all these new administrative tools are on the road map to get done at this time,...

The biggest thing that I was upset about was symplr taking away the ability to proxy into their...

The vendor stays in contact with us, and we talk to them regularly. They provide guidance on how our...

We implemented Smart Square during the pandemic, so we weren't able to get very much hands-on help...

symplr can accelerate their road map and think about the fact that, in really busy health systems,...

Our return on investment is positive with Smart Square because of how it has helped us with contract...

I like the predictive model in Smart Square and how accurate it is. At the end of the day, because...

I actually think that Smart Square being acquired by symplr is a really good thing because of...

I have concerns about symplr’s use of AI within Smart Square. Scheduling has patterns, and there is...

Smart Square has become the golden scheduling piece for nursing and some nonclinical areas. There...

Smart Square has felt different since it was acquired by symplr. I understand that goals,...

Other executives decided to go with another software company, but I really enjoyed working with...

As a nurse leader with multiple responsibilities, Smart Square and the symplr team are the best. The...

Smart Square is a highly effective scheduling tool that continues to evolve by keeping pace with...

Smart Square is a very nimble system with many advanced features and is easy to learn and use. It...

Ultimately, my organization decided to move forward with a different solution to transition to a...

Smart Square is fairly easy to use and looks good on the surface, but the guts of it are illogical...

Reporting and business intelligence are lackluster and have not improved in the last several years....

Overall, Smart Square is adequate because there is nothing else that does nursing quite as well yet....

Smart Square's support team members have been wonderful to partner with. There are some...

There are some specific functionalities that are probably too specific. Customizing reports has been...

There are a few things that are going well with Smart Square. symplr's pricing model is attractive;...

The developers for the new version of Smart Square's deployment screen are clearly not people who...