Smart Square Commentary
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Subject Expert
Mark Allphin
VP of Engagement
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User Commentary
Relationship
symplr's saving grace is their education and amazing support teams who genuinely want to help and...
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Product
Reporting is fine for the frontline staff and schedulers. But anyone needing data for analysis needs...
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Relationship, Product
The business intelligence dashboards haven't been updated since we went live and are now completely...
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Product
Open-shift functionality and incentives are automated, and that is good, but the process lacks...
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Product
Smart Square excels at very standardized scheduling. It doesn't work so well for ambulatory or...
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Culture, Loyalty, Relationship
The support process for resolving and escalating issues with symplr isn't timely. We have known...
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Relationship
I'm extremely dissatisfied because symplr is not delivering on their Smart Square road map. They...
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Relationship
I want symplr to pay attention to what's going on with Smart Square, but I don't feel like they do....
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Relationship
We work with our symplr customer success manager, and they're phenomenal. Our electronic support...
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Value
The issues with Smart Square significantly increase our workload. The bigger issue is that we need...
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Operations
If our symplr trainer gets into something that isn't working right or doesn't know an answer, that...
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Loyalty, Operations
I train all of our managers and keep them up-to-date on Smart Square. If we can't trust the program,...
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Relationship
The partnership that we have with symplr is what keeps us with Smart Square. The individuals who...
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Operations
symplr has monthly release sessions, so they always take the opportunity to do a bit of retraining...
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Relationship
The partnership is fantastic. We have a great relationship; it is ideal for my team. We feel like...
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Relationship
symplr could get a top rating for support if they followed up. We have to reach out to them and ask...
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Loyalty, Relationship
There are some limitations to Smart Square's functionality, and the vendor is working on putting...
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Relationship
We hit a rough spot with ticket resolution. symplr's support people often provide an answer, but...
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Operations
We used to have a lot more in-person training, but now, symplr relies heavily on a lot of videos and...
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Relationship
Overall, Smart Square's team has always been a wonderful partner. We have a very collaborative...
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Loyalty
Smart Square is absolutely part of our long-term plans. Everyone who was using our other platform...
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Product
In terms of building a schedule, I have to rate symplr lower this year because we've just converted...
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Loyalty, Product, Value
I have been working with symplr on bringing more front-facing reporting that I think would be...
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Relationship
Support is one of the things that I think symplr does better than anyone else. We meet to openly...
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Loyalty, Value
symplr purchased Smart Square, and for now, they are transparent about their charges. Our work is...
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Product
Right now, we have no support for Smart Square other than running Excel files and plugging and...
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Relationship, Product
With Smart Square, I would love to see a night mode or dark mode. I think that would be well...
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Operations, Product
symplr has a tendency to roll out new functions on the platform without fully vetting them. They've...
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Product
Not all users like Smart Square because there are boundaries built into the system that they...
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Culture, Value
When it comes to symplr, they're generally fair and transparent. They don't really share a lot of...
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Product
Pulling information from Smart Square is a nightmare. symplr has gone through several different...
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Product
Our staff members love Smart Square. They love the flexibility. It gives them immediate visibility...
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Loyalty, Product
With Smart Square, we have what we call elevated users, meaning anyone who can make edits to...
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Product
I have used a different solution before, but it didn't have the same smart logic that Smart Square...
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Product
The reports in Smart Square are okay. We work with symplr on customized reports, and then there are...
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Relationship
Sometimes there's a delay in fixing bugs within Smart Square, and symplr can't fix them immediately....
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Relationship
I like symplr. We work with them all the time, and we work well together. They might not always have...
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Product
The only thing the Smart Square system seems to be lacking is that it uses a predictive model for...
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Relationship
We do have some outstanding tickets for enhancements or requests with symplr. Some features could be...
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Loyalty
symplr came out with an emergent needs feature, and I like it. I am trying to expand it. I am a big...
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Product
I like the transparency of the Smart Square system. It functions well. It makes things very easy and...
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Loyalty
We did a discovery and looked at other vendors, and for me, there isn’t a solution that allows me to...
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Product
When we use Smart Square correctly, it is very easy to use and takes that administrative burden off...
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Relationship
I love our representatives at symplr. They are great. If I ever have any questions, I just email...
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Value
There are some things that are going to get fixed over time. I have had to do a lot of workarounds....
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Loyalty, Operations, Product, Value
I would buy Smart Square again because it was really simple once we got used to using it. It was a...
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Relationship, Operations, Product
symplr is saying all these new administrative tools are on the road map to get done at this time,...
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Relationship
The biggest thing that I was upset about was symplr taking away the ability to proxy into their...
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Relationship, Operations
The vendor stays in contact with us, and we talk to them regularly. They provide guidance on how our...
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Relationship, Operations
We implemented Smart Square during the pandemic, so we weren't able to get very much hands-on help...
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Loyalty
symplr can accelerate their road map and think about the fact that, in really busy health systems,...
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Value
Our return on investment is positive with Smart Square because of how it has helped us with contract...
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Loyalty, Product
I like the predictive model in Smart Square and how accurate it is. At the end of the day, because...
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Culture, Loyalty, Relationship
I actually think that Smart Square being acquired by symplr is a really good thing because of...
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Product
I have concerns about symplr’s use of AI within Smart Square. Scheduling has patterns, and there is...
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Product
Smart Square has become the golden scheduling piece for nursing and some nonclinical areas. There...
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Loyalty
Smart Square has felt different since it was acquired by symplr. I understand that goals,...
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Loyalty, Relationship
Other executives decided to go with another software company, but I really enjoyed working with...
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Relationship, Operations, Product
As a nurse leader with multiple responsibilities, Smart Square and the symplr team are the best. The...
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Product
Smart Square is a highly effective scheduling tool that continues to evolve by keeping pace with...
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Product
Smart Square is a very nimble system with many advanced features and is easy to learn and use. It...
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Loyalty
Ultimately, my organization decided to move forward with a different solution to transition to a...
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Product
Smart Square is fairly easy to use and looks good on the surface, but the guts of it are illogical...
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Product
Reporting and business intelligence are lackluster and have not improved in the last several years....
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Relationship
Overall, Smart Square is adequate because there is nothing else that does nursing quite as well yet....
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Operations, Product
There are some specific functionalities that are probably too specific. Customizing reports has been...
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Culture, Value
There are a few things that are going well with Smart Square. symplr's pricing model is attractive;...
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Product
The developers for the new version of Smart Square's deployment screen are clearly not people who...
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Loyalty
I would probably buy Smart Square again because I don't think there is anything else out there right...
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Relationship, Operations
We still get decent vendor support, and we have regular meetings with symplr. However, we have been...
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Product
We are not getting a lot of good reports from Smart Square right now. We have a dashboard, but not a...
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Culture, Relationship, Product
The vendor tries to keep their promises, but we have gone through some development and functionality...
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Culture, Product
The Smart Square product does not work as promoted right now. The old stuff works like it is...
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Product
Smart Square is very intuitive, and it has several good features for nurses, specifically around...
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Operations, Product
In terms of building schedules, we recently met with someone who wished that the system would...
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Product
symplr's system has good reports, and there are a lot of optional dashboards that we can add that...
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Loyalty, Relationship, Operations
I have worked with a lot of different vendors, and symplr has been the most engaged. When we were...
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Relationship
symplr's support is excellent. The fact that we have someone assigned to us who is our primary point...
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Relationship
When we submit enhancement requests, they don't always get done, but symplr will listen. We request...
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Relationship, Value
Whenever we submit what symplr calls a project change form, like if we have an interface and we have...
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Loyalty, Operations
symplr is working hard to implement more training opportunities. I know that they have things that...
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Product, Value
The system's interfaces work really well. Smart Square can integrate with our time and attendance...
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Loyalty, Relationship
symplr is really good about getting customers' opinions, and they are constantly looking to move...
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Relationship, Operations
We really get good support from symplr. That was one of the areas that was not good in 2020 or 2021,...
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Loyalty, Relationship
I definitely would recommend the product to other sites. After all, we did a recent look-see, and...
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Culture, Value
Based on a contract renegotiation, I'm extremely satisfied with getting our money’s worth from the...
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Product
We get data into other areas and can analyze that data in our data warehouse and things. symplr also...
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Loyalty, Relationship
Based on the market, I would buy Smart Square again. One person felt like Smart Square wasn't giving...
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Product
We would like to see a lot more than what is on symplr’s road map for technology improvements to...
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Loyalty
Years ago, Smart Square was great for us, and it provided us with what we needed. symplr changed...
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Relationship
The only issue that we have with the support at symplr is availability because the support people...
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Product
The hospital-based part of Smart Square does really well and gives the managers the ability to set...
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Operations
symplr was extremely good in terms of implementations. The vendor had a dedicated team for our...
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Loyalty, Product
Reporting is not Smart Square's strong suit. symplr has worked on improving it, and they actually...
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Operations
We don't use symplr’s training because we have our own, but symplr is definitely pushing out...
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Loyalty, Product, Value
I don't know much about the vendor's competitors, but I am accustomed to Smart Square, and I love...
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Product
Our clinics wanted physicians scheduled through Smart Square, but the system wouldn't load the...
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Product, Value
Smart Square is a really good program that does some amazing things. With the way it is designed, we...
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Operations, Product
Smart Square is a very complex system, but it is doable, and the things users have to learn about it...
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Loyalty, Value
As employees, we could proxy into the Smart Square schedule until last year. However, the vendor...
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Relationship
The vendor's executives are really nice people, but they aren't solving our problems. We have a...
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Culture, Value
Smart Square is extremely expensive, and we pay a lot for it. If we have to do anything extra that...
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Relationship
Other than our individual contact, the vendor's tech support people are really bad about not reading...
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Product
The system's reports are lacking. We aren't running reports to decide where we are going to use our...
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Loyalty, Relationship, Product
For a long time, Smart Square was considered to be the best product out there, but it has taken a...
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Commentary Summary
Comment Type Breakout