Smart Square Commentary

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We have not heavily relied on the symplr training for our end users. We have historically done our...

As symplr modernizes things, they’re nice in that they leave the classic version and the modern...

symplr does an amazing thing that I haven't seen with any other vendors. We have a support person...

symplr has some standard reports that work for the managers, but their custom reporting tool could...

Smart Square really is working for our organization, and we're a fairly big organization with lots...

If something is truly a bug, our symplr support person has to hand it off to another team, and...

When the vendor switched to symplr, we got a new team to work with. We have regular meetings with...

We upload our budget plan files into Smart Square for the dashboards at the end of our budget...

I personally still think Smart Square has the best functionality, but I also know other vendors are...

symplr's saving grace is their education and amazing support teams who genuinely want to help and...

Reporting is fine for the frontline staff and schedulers. But anyone needing data for analysis needs...

The business intelligence dashboards haven't been updated since we went live and are now completely...

Open-shift functionality and incentives are automated, and that is good, but the process lacks...

Smart Square excels at very standardized scheduling. It doesn't work so well for ambulatory or...

The support process for resolving and escalating issues with symplr isn't timely. We have known...

I'm extremely dissatisfied because symplr is not delivering on their Smart Square road map. They...

I want symplr to pay attention to what's going on with Smart Square, but I don't feel like they do....

We work with our symplr customer success manager, and they're phenomenal. Our electronic support...

The issues with Smart Square significantly increase our workload. The bigger issue is that we need...

If our symplr trainer gets into something that isn't working right or doesn't know an answer, that...

I train all of our managers and keep them up-to-date on Smart Square. If we can't trust the program,...

The partnership that we have with symplr is what keeps us with Smart Square. The individuals who...

symplr has monthly release sessions, so they always take the opportunity to do a bit of retraining...

The partnership is fantastic. We have a great relationship; it is ideal for my team. We feel like...

symplr could get a top rating for support if they followed up. We have to reach out to them and ask...

There are some limitations to Smart Square's functionality, and the vendor is working on putting...

We hit a rough spot with ticket resolution. symplr's support people often provide an answer, but...

We used to have a lot more in-person training, but now, symplr relies heavily on a lot of videos and...

Overall, Smart Square's team has always been a wonderful partner. We have a very collaborative...

Smart Square is absolutely part of our long-term plans. Everyone who was using our other platform...

In terms of building a schedule, I have to rate symplr lower this year because we've just converted...

I have been working with symplr on bringing more front-facing reporting that I think would be...

Support is one of the things that I think symplr does better than anyone else. We meet to openly...

symplr purchased Smart Square, and for now, they are transparent about their charges. Our work is...

Right now, we have no support for Smart Square other than running Excel files and plugging and...

With Smart Square, I would love to see a night mode or dark mode. I think that would be well...

symplr has a tendency to roll out new functions on the platform without fully vetting them. They've...

Not all users like Smart Square because there are boundaries built into the system that they...

When it comes to symplr, they're generally fair and transparent. They don't really share a lot of...

Pulling information from Smart Square is a nightmare. symplr has gone through several different...

Our staff members love Smart Square. They love the flexibility. It gives them immediate visibility...

With Smart Square, we have what we call elevated users, meaning anyone who can make edits to...

I have used a different solution before, but it didn't have the same smart logic that Smart Square...

The reports in Smart Square are okay. We work with symplr on customized reports, and then there are...

Sometimes there's a delay in fixing bugs within Smart Square, and symplr can't fix them immediately....

I like symplr. We work with them all the time, and we work well together. They might not always have...

The only thing the Smart Square system seems to be lacking is that it uses a predictive model for...

We do have some outstanding tickets for enhancements or requests with symplr. Some features could be...

symplr came out with an emergent needs feature, and I like it. I am trying to expand it. I am a big...

I like the transparency of the Smart Square system. It functions well. It makes things very easy and...

We did a discovery and looked at other vendors, and for me, there isn’t a solution that allows me to...

When we use Smart Square correctly, it is very easy to use and takes that administrative burden off...

I love our representatives at symplr. They are great. If I ever have any questions, I just email...

There are some things that are going to get fixed over time. I have had to do a lot of workarounds....

I would buy Smart Square again because it was really simple once we got used to using it. It was a...

symplr is saying all these new administrative tools are on the road map to get done at this time,...

The biggest thing that I was upset about was symplr taking away the ability to proxy into their...

The vendor stays in contact with us, and we talk to them regularly. They provide guidance on how our...

We implemented Smart Square during the pandemic, so we weren't able to get very much hands-on help...

symplr can accelerate their road map and think about the fact that, in really busy health systems,...

Our return on investment is positive with Smart Square because of how it has helped us with contract...

I like the predictive model in Smart Square and how accurate it is. At the end of the day, because...

I actually think that Smart Square being acquired by symplr is a really good thing because of...

I have concerns about symplr’s use of AI within Smart Square. Scheduling has patterns, and there is...

Smart Square has become the golden scheduling piece for nursing and some nonclinical areas. There...

Smart Square has felt different since it was acquired by symplr. I understand that goals,...

Other executives decided to go with another software company, but I really enjoyed working with...

As a nurse leader with multiple responsibilities, Smart Square and the symplr team are the best. The...

Smart Square is a highly effective scheduling tool that continues to evolve by keeping pace with...

Smart Square is a very nimble system with many advanced features and is easy to learn and use. It...

Ultimately, my organization decided to move forward with a different solution to transition to a...

Smart Square is fairly easy to use and looks good on the surface, but the guts of it are illogical...

Reporting and business intelligence are lackluster and have not improved in the last several years....

Overall, Smart Square is adequate because there is nothing else that does nursing quite as well yet....

There are some specific functionalities that are probably too specific. Customizing reports has been...

There are a few things that are going well with Smart Square. symplr's pricing model is attractive;...

The developers for the new version of Smart Square's deployment screen are clearly not people who...

I would probably buy Smart Square again because I don't think there is anything else out there right...

We still get decent vendor support, and we have regular meetings with symplr. However, we have been...

We are not getting a lot of good reports from Smart Square right now. We have a dashboard, but not a...

The vendor tries to keep their promises, but we have gone through some development and functionality...

The Smart Square product does not work as promoted right now. The old stuff works like it is...

Smart Square is very intuitive, and it has several good features for nurses, specifically around...

In terms of building schedules, we recently met with someone who wished that the system would...

symplr's system has good reports, and there are a lot of optional dashboards that we can add that...

I have worked with a lot of different vendors, and symplr has been the most engaged. When we were...

symplr's support is excellent. The fact that we have someone assigned to us who is our primary point...

When we submit enhancement requests, they don't always get done, but symplr will listen. We request...

Whenever we submit what symplr calls a project change form, like if we have an interface and we have...

symplr is working hard to implement more training opportunities. I know that they have things that...

The system's interfaces work really well. Smart Square can integrate with our time and attendance...

symplr is really good about getting customers' opinions, and they are constantly looking to move...

We really get good support from symplr. That was one of the areas that was not good in 2020 or 2021,...

I definitely would recommend the product to other sites. After all, we did a recent look-see, and...

Based on a contract renegotiation, I'm extremely satisfied with getting our money’s worth from the...

We get data into other areas and can analyze that data in our data warehouse and things. symplr also...

Based on the market, I would buy Smart Square again. One person felt like Smart Square wasn't giving...