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RCM Transformation & DOCTRIX
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KLAS Research Director - Mark Allphin
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Mark Allphin

Research Director

mark.allphin@klasresearch.com

801-734-6506

 
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User Commentary

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CFO

The way things are currently structured, we wouldn't work with SYNERGEN Health. The decision to...

Jul 2021
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CFO

I have good access to the SYNERGEN Health executives.

Jul 2021
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CFO

SYNERGEN Health provides us with a platform, integrations, and automation, but the automations are...

Jul 2021
||
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CFO

My view of the RCM function really reflects everything from the very beginning to the end, but...

Jul 2021
||
(0)
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CFO

Our lead who generally manages our account is very good. They manage their team, and they largely do...

May 2021
||
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CFO

SYNERGEN Health’s strategic ability depends on what we ask them to do. We primarily work on billing....

May 2021
||
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CFO

I would use SYNERGEN Health again for a group that was just starting out. There is a natural...

May 2021
||
(0)
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CFO

I don’t believe that SYNERGEN Health does any sort of nickel-and-diming. At the end of the day, they...

May 2021
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CFO

SYNERGEN Health does a good job. The last 12 months is a hard sample set just because the world was...

May 2021
||
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Director

I have a great relationship with SYNERGEN Health, so I wouldn’t think they would nickel-and-dime me,...

May 2021
||
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Director

SYNERGEN Health does the billing and the metrics for the health of the practice, and that is huge...

May 2021
||
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Director

Fear of billing changes is why lousy billing companies can keep people's business. That is part of...

May 2021
||
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Director

To say that a firm consistently exceeds our expectations is to set a very high bar. I don't wake up...

May 2021
||
(0)
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Director

We had a trial run using SYNERGEN Health's services for appeals, and that went well, so we moved the...

May 2021
||
(0)
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Director

SYNERGEN Health increased our production through efficiencies. They could get to everything, whereas...

May 2021
||
(0)
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Director

SYNERGEN Health charges for any sort of changes in scope. I just received a separate statement of...

May 2021
||
(0)
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Director

We really only have two operations folks that are client facing with us, and I find that we are...

May 2021
||
(0)
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Director

When we identify opportunity, usually it is our teams driving the change. With our other billing...

May 2021
||
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Director

SYNERGEN Health is very good at driving outcomes for us. The firm is meeting expectations in terms...

May 2021
||
(0)
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Director

I would recommend SYNERGEN Health. I would be a referenceable client with a very transparent...

May 2021
||
(0)
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Director

SYNERGEN Health could be more patient facing and support our team. Maybe the issue is just the time...

May 2021
||
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CEO/President

We have recurring meetings with SYNERGEN Health. They don't provide excuses. They hold their team...

May 2021
||
(0)
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CEO/President

SYNERGEN Health had some implementation struggles, but they corrected them. I don't think that the...

May 2021
||
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CEO/President

I am very pleased with the amount of reporting that SYNERGEN Health has brought us. They do reports...

May 2021
||
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CEO/President

SYNERGEN Health does our revenue cycle management. They have also gone well beyond the mark in...

May 2021
||
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Manager

Initially, vendors usually try to do a good job. But once their initial contract with a customer is...

May 2021
||
(0)
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Manager

If I have any issues with the system, I can call the vendor. Their higher-ups will call me back and...

May 2021
||
(0)
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Manager

SYNERGEN Health's in-house training is pretty decent. Their manuals are so detailed that a person...

May 2021
||
(0)
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Manager

The system has a bunch of rules. That makes it hard to make changes. Sometimes, we have to go as far...

May 2021
||
(0)
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Manager

We can see the intelligence of the vendor's people when we talk to them. They hire well-educated people....

May 2021
||
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CEO/President

We considered a couple of other vendors, but then I heard about SYNERGEN Health from a peer. That...

May 2021
||
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