CareFlow EPR (Global) Commentary

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I would buy CareFlow EPR again if I had the choice. One of the main drivers for that is how well it...

For the training from System C, we have in-person specialists who deliver face-to-face training for...

If there were some sort of smart tool that would allow me to look at my utilization of capacity or...

For any interface work we have done with System C in the past, they have charged a ridiculous amount...

CareFlow EPR does the job. We use it to make appointments and print letters and schedules. A...

System C puts barriers up internally for themselves. The product teams are in a hub-and-spoke model,...

The design across System C's products is inconsistent, and they haven't consolidated the UI. The UI...

The product works, but we have had to compromise and do workarounds despite not wanting to. There...

The product only partially works as promoted. What was promised and what we have to do are very...

We do talk to all levels of the senior representatives at System C, and we are invited to their...

The vendor definitely has a vision, but their vision doesn't necessarily align with our vision. It...

We find so many issues that the vendor doesn't seem to be aware of. We have regular meetings with...

The vendor did provide some training days on how to build the systems. But I think that was limited...

Systems C was too late to adopt a cloud-based approach for all their products. There are so many...

The product is fine, but the growing number of things that keep not meeting our expectations, like...

System C has gone through lots of acquisitions, and their internal integrations haven't been...

If we find issues, the vendor's responsiveness is variable. More often than not, our ideas are shut...

We have had discussions with the vendor about partnering on things to improve the product, but...

The product is fairly stable and reliable, and the uptime is quite good.

Basic things about the UI or consistency of the application platforms are a recurring theme that...

CareFlow EPR’s ease of use is somewhere in the middle of the road based on how other EPRs look and...

The vendor delivers a lot, but they are way off target in having everything we need. When I look at...

One time when we had a catastrophic problem, we reached out to a high-level person at System C, and...

Our leaders and clinical teams are the ones who work out how to use the product safely within its...

The EHR isn't vastly different from most other things, but we might not recommend it because of what...

I suspect System C is in a difficult position. They have made some savvy decisions around...

Integration and interoperability are separate things. I could forgive the vendor for poor...

System C does not keep all promises. The deadlines lapse on the things they promise. We have good...

The vendor meets some of our local needs. We have systems that are working, but there are things...

We probably wouldn't buy the product again based on our experience, but I'm not sure things would be...

After we log an issue in the vendor's ticketing system, the first thing they do is downgrade it...

System C could do better if they would listen more. CareFlow EPR is still an immature product. We...

Several years ago, System C was sold to venture capitalists in the United States. All of a sudden,...