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Tegria EHR Revenue Cycle Optimization Commentary
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Subject Expert
Mitch Morris
Engagement Partner
KLAS Engagement Partner - Mitch Morris
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CEO/President

One of the reasons we went with Tegria was that we changed EHRs, and we had some difficulties with...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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CEO/President

Tegria had some turnover, and that worked against them a little. Since then, they have gotten in a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Tegria did everything that we asked them to. Sometimes we had some miscommunications between us, but...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

We have been with Tegria for a few years, and it has taken us a long time to get some of the...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

CEO/President

The one thing that I have liked about Tegria, and this is a big deal to me, is that we can be very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Tegria is always available. They respond to emails even outside of business hours. They have a...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CEO/President

Tegria fully audited the entire revenue cycle to look for opportunities. They found some things we...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

CEO/President

If I had one critique of Tegria, and this is a completely personal perspective, they seem to be...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

CEO/President

Tegria laser-focused very quickly on areas of opportunity, and then they came to the table with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CEO/President

The ROI was so fast with Tegria, and we were able to drop the A/R days. That's almost a hindsight...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

CEO/President

We selected Tegria because of their competency with our EHR's configuration. It's one thing to hire...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

CEO/President

Tegria's services are super expensive. In this tight margin area where we have HR breathing down our...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

CEO/President

We went from one EHR to another, and we had a pretty poor installation when working directly with...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Tegria was just very familiar with the software and had great knowledge of how to set things up to...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

In order to exceed expectations, the vendor has to have done enough, trained enough, and set the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

We basically turned our revenue cycle upside down, shook it around, and put it back together. Our...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

We have had a couple of kerfuffles with one of Tegria's consultants. There were a couple of times...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I think that the vendor has been very good with setting up meetings to let us know where we are and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

The firm did make a lot of changes to our system, and I want those all documented to let us know the...

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

Director

The firm is very much setting us up to be successful. I think at this point, if we fail, it's at our...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

I think that the long-term outcomes of our work with the firm are going to be phenomenal. I think a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

CEO/President

Tegria is so good and knowledgeable about our EHR. Once they saw something happen, they could get...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

 or  to see details.

CEO/President

We considered other firms, but we needed a model that was going to be flexible, and a lot of models...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CEO/President

There is a difference between a vendor and a partner, and Tegria is definitely a partner. They don't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

The highlights of working with Tegria are the experience of the staff and their dedication to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CEO/President

I'm worried about Tegria becoming a victim of their own success and outstripping their ability to...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CEO/President

Tegria has recently gone through another partnership. They have a new owner, but they've been able...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

It has been helpful to have Tegria because of their extensive knowledge of our system. They...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Tegria could have a portal where we could go and view their high-level analytics, and it would also...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Tegria is very effective. The consultant we work with knows everything about everything. They get...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

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