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Tegria EHR Revenue Cycle Optimization Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
One of the reasons we went with Tegria was that we changed EHRs, and we had some difficulties with...
Tegria had some turnover, and that worked against them a little. Since then, they have gotten in a...
Tegria did everything that we asked them to. Sometimes we had some miscommunications between us, but...
We have been with Tegria for a few years, and it has taken us a long time to get some of the...
The one thing that I have liked about Tegria, and this is a big deal to me, is that we can be very...
Tegria is always available. They respond to emails even outside of business hours. They have a...
Tegria fully audited the entire revenue cycle to look for opportunities. They found some things we...
If I had one critique of Tegria, and this is a completely personal perspective, they seem to be...
Tegria laser-focused very quickly on areas of opportunity, and then they came to the table with...
The ROI was so fast with Tegria, and we were able to drop the A/R days. That's almost a hindsight...
We selected Tegria because of their competency with our EHR's configuration. It's one thing to hire...
Tegria's services are super expensive. In this tight margin area where we have HR breathing down our...
We went from one EHR to another, and we had a pretty poor installation when working directly with...
Tegria was just very familiar with the software and had great knowledge of how to set things up to...
In order to exceed expectations, the vendor has to have done enough, trained enough, and set the...
We basically turned our revenue cycle upside down, shook it around, and put it back together. Our...
We have had a couple of kerfuffles with one of Tegria's consultants. There were a couple of times...
I think that the vendor has been very good with setting up meetings to let us know where we are and...
The firm did make a lot of changes to our system, and I want those all documented to let us know the...
The firm is very much setting us up to be successful. I think at this point, if we fail, it's at our...
I think that the long-term outcomes of our work with the firm are going to be phenomenal. I think a...
Tegria is so good and knowledgeable about our EHR. Once they saw something happen, they could get...
We considered other firms, but we needed a model that was going to be flexible, and a lot of models...
There is a difference between a vendor and a partner, and Tegria is definitely a partner. They don't...
The highlights of working with Tegria are the experience of the staff and their dedication to...
I'm worried about Tegria becoming a victim of their own success and outstripping their ability to...
Tegria has recently gone through another partnership. They have a new owner, but they've been able...
It has been helpful to have Tegria because of their extensive knowledge of our system. They...
Tegria could have a portal where we could go and view their high-level analytics, and it would also...
Tegria is very effective. The consultant we work with knows everything about everything. They get...
Commentary Summary
Comment Type Breakout