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TruBridge Patient Management Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

With TruBridge, there are just more back-end costs. We have to spend thousands of dollars to create...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I'm in IT, and I'm always fixing things. TruBridge will respond and say that they want to help, but...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

TruBridge Patient Management is bad. It's just not very feasible. We've been on the first step for...

Comment Tone Negative
Pillars Loyalty, Product, Value
Evaluation Unrated

 or  to see details.

Director

TruBridge has some updates, but there's no real training. The vendor releases notes, and they are...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

TruBridge lets us know the pricing up front, and anything that's added on is broken down into how...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

In TruBridge Patient Management, when we're registering a patient, I want the system to tell me the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

In TruBridge Patient Management, there's a demographics function, and I can tag patients who have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

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