Filters
UKG EZCall Commentary
Filtered view: All
Subject Expert
Mark Allphin
Senior Vice President of Engagement
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I always tell people that UKG EZCall is a good product for the right situation. It has its place....
For UKG EZCall, there are still some things we want it to do that it can't, but it's very functional....
I felt like the training for the transition to UKG EZCall went very smoothly. Our team builds and...
UKG has good support for the product. When we did the implementation, we had a dedicated...
UKG recently changed things, so now any custom work in UKG EZCall incurs an additional charge....
UKG EZCall is highly customizable, with a wide range of functionalities that can meet the needs of...
Much of the support from UKG is hands-on during implementation, and that is great. They provide...
It is easy to get in touch with UKG and open a ticket, but getting a resolution can be challenging,...
We have a list of functions that we believe would significantly improve UKG EZCall. When we met with...
We aren't sure of our go-forward strategy with UKG. They have basically ghosted us, so we aren't...
I would love to see more education be made available when the vendor does updates.
UKG doesn't have much in the way of training.
Commentary Summary
Comment Type Breakout