UKG Pro WFM Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
I have no visibility into UKG’s road map, if one even exists. I have no idea what they are planning...
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Relationship
UKG has a very difficult time routing cases to knowledgeable resources, and response times often...
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Relationship, Product
UKG has made UI changes to their case management system, and while I am not a fan of UI changes for...
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Product, Value
We have uncovered issues where UKG Pro WFM Scheduling has cost us significant money, including...
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Operations
The platform requires the same level of training rigor as an EMR, yet unlike our EMR vendor, UKG...
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Product
In UKG Pro WFM Scheduling, some tabs display very valuable information, but there is no way to...
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Product
For most of our organization, building a schedule is fairly straightforward, but I have serious...
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Relationship, Operations
I do not feel that UKG is a partner at all. Given that we are still relatively new to the product, I...
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Operations
UKG handled their portion of the implementation, but when I look at the training they required...
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Loyalty
We cannot get rid of one UKG system without the other because they are tightly linked. If we had...
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Product
We have not been able to configure UKG Pro WFM Scheduling to provide the level of self-service...
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Relationship
The vendor's support team responded to issues but couldn’t fix them. I don't even know how to reach...
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Operations
The training was pretty much nonexistent. We downloaded a few modules with some basics, but that was...
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Relationship, Product
One of the frustrations for me is that we use a lot of staff members from other organizations. The...
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Product
UKG ties in with the pay process and causes issues. If I don't do something right on a schedule that...
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Operations
We very seldom use the reports. Maybe that is a matter of knowledge. Maybe it is a matter of the...
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Product
I don't do scheduling much. With day-to-day stuff, I fix, change, and add people. But I don’t do the...
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Product
The thing my nursing leaders are super missing from our last system is the ability to color the...
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Product
Our doctors miss having colors on the schedule. If I were to give UKG advice on an opportunity from...
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Culture, Value
When we send a problem to UKG, we usually get an email back saying they understand, but that takes a...
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Loyalty
We went with UKG for scheduling because UKG's timekeeping system infrastructure is more robust than...
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Product
Before we went to UKG, we were doing scheduling in one system and timekeeping in another system. At...
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Product
In UKG Pro WFM Scheduling, there is good documentation for end users.
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Relationship, Product
We get better responses from the vendor for UKG Pro WFM Scheduling compared to some of the other UKG...
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Loyalty, Relationship, Product
We have had much more direct engagement with UKG, and the partnership feels stronger. We are pushing...
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Product
UKG Pro WFM Scheduling still has some complications for the end user. It is hard to see all of the...
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Product
UKG Pro WFM Scheduling is a good product with a lot of functionalities, some of which we have not used....
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Operations
I would love to see more education be made available when the vendor does updates.
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Loyalty
I'm excited to see how the new product will evolve.
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Culture
There is always going to be a discrepancy between what the sales and presales folks sell customers...
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Product
UKG Pro WFM Scheduling does very well with lots of data points that we can integrate into the solution....
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Product
There are a lot of small things that UKG could do to improve the functionality in the solution. The...
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Relationship
UKG has done a dramatic and oppressive promotion of agentic AI tools that don't have a clear value...
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Value
UKG Pro WFM Scheduling’s new AI features are still in development, but we are seeing that UKG is...
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Loyalty
There are several enhancements to UKG Pro WFM Scheduling that have been released that are fantastic,...
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Operations, Product
UKG Pro WFM Scheduling is easy to use for folks who are technologically savvy. However, it is hard...
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Value
UKG deployed lots of tools this past year that are generally available free to deploy and implement....
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Operations
We have enough to train our new hires who don't know anything about the solution. UKG is breaking...
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Product
I would say that UKG Pro WFM Scheduling as a whole is still far and above the most developed product...
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Product
The system is very difficult to use. There is no way for it to just show me what I want to see, like...
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Operations
There isn't very much training for the system, and the training there is consists mostly of reading...
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Product, Value
Some of the enhancements with the mobile functionality in the system have helped us significantly...
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Product
There needs to be flexibility with schedule rules around current and future schedules when we look...
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Product
We need some better visibility from a staffing dashboard perspective in UKG's system and more...
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Loyalty, Product
The functionality in general in UKG's system is a huge win for our organization. We are trying to...
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Loyalty, Product
UKG has a lot of AI stuff coming out, and on the surface, the concept is great. The functionality is...
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Culture
We were sold a product that was supposed to do many things that it simply doesn't do. The system...
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Product
We have asked UKG for things, like a certain report, continually. UKG provided the report we needed...
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Culture
UKG overpromised and underdelivered with the product. They told us that it would include dynamic...
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Relationship, Operations
We have gone through several different UKG project leads. Each new lead came in without any...
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Operations
We did all of the training for the system on our own because UKG wouldn't give us access to anything...
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Product
One of the biggest issues we noticed right away with the system and have been pushing to improve is...
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Loyalty
We are always looking for something to replace UKG's system. We are actively working to find a...
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Relationship, Value
As for workforce management, I get help on questions here and there. If I were to ask UKG to come...
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Operations
A lot of people are nervous and don't like UKG Pro Workforce Management. Some people do like it....
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Product, Value
In terms of integration, things are getting better, but we have had a few hiccups. Parts of UKG Pro...
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Operations, Product
Certain areas don't like to use UKG Pro Workforce Management because of different problems that they...
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Product
Our administrators had more control over the overall look of UKG Pro Workforce Management in the old...
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Relationship
UKG's service support is virtually nonexistent unless we pay for a technical account manager. UKG...
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Culture, Value
Several desirable features require UKG to initially install and configure things for a cost. The...
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Product, Value
Overall, UKG Pro Workforce Management works as designed. The product needs to improve in making...
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Product
I have had some end users say that they shouldn't need a master's degree to operate a scheduling...
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Relationship, Operations
We used another firm as our implementation partner for UKG Pro Workforce Management, and during the...
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Relationship
Working with UKG's support is a slow process, and I don't know whether that is more on our...
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Product
The system is pretty easy for me to use because I am used to it and have been working with it for a...
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Product
There are definitely opportunities for the system to give better reports. I balance our entire acute...
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Operations
If UKG had someone closer to the actual go-live, I would have rated their upgrades more highly....
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Product
There are a number of things that existed in UKG's previous solution and would be nice to have now....
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Relationship, Product, Value
The product is very antiquated and clunky. It is difficult to scale. The product updates have...
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Operations
I was not impressed with the implementation and UKG's effectiveness. The UKG consultant assigned to...
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Relationship, Product
UKG seems to handle doing their upgrades and putting fixes in fairly well. That hasn't been much of...
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Product
There are some things on the more technical side of the system that UKG has probably been very...
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Product
Employees used to do a lot of work with the badge readers, like putting themselves in charge and...
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Operations
The UKG speakers for the in-person, conference-call demonstration were excellent and provided really...
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Product
We have managers who really struggle with UKG Dimensions. Part of building a schedule is the system...
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Product
UKG has no idea what reports are. They have so many reports for the schedule, and there is not even...
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