UKG Pro WFM Scheduling Commentary

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I think UKG is still learning how to be a cloud provider, and they need to keep perfecting that....

UKG’s support process is that we put in a ticket, and depending on the priority, they respond to it....

In healthcare, UKG has the best scheduling product. So I would probably recommend it. UKG is working...

The vendor's support team responded to issues but couldn’t fix them. I don't even know how to reach...

The training was pretty much nonexistent. We downloaded a few modules with some basics, but that was...

One of the frustrations for me is that we use a lot of staff members from other organizations. The...

UKG ties in with the pay process and causes issues. If I don't do something right on a schedule that...

We very seldom use the reports. Maybe that is a matter of knowledge. Maybe it is a matter of the...

I don't do scheduling much. With day-to-day stuff, I fix, change, and add people. But I don’t do the...

The thing my nursing leaders are super missing from our last system is the ability to color the...

Our doctors miss having colors on the schedule. If I were to give UKG advice on an opportunity from...

When we send a problem to UKG, we usually get an email back saying they understand, but that takes a...

We went with UKG for scheduling because UKG's timekeeping system infrastructure is more robust than...

Before we went to UKG, we were doing scheduling in one system and timekeeping in another system. At...

In UKG Pro WFM Scheduling, there is good documentation for end users.

We get better responses from the vendor for UKG Pro WFM Scheduling compared to some of the other UKG...

We have had much more direct engagement with UKG, and the partnership feels stronger. We are pushing...

UKG Pro WFM Scheduling still has some complications for the end user. It is hard to see all of the...

UKG Pro WFM Scheduling is a good product with a lot of functionalities, some of which we have not used....

I would love to see more education be made available when the vendor does updates.

I'm excited to see how the new product will evolve.

There is always going to be a discrepancy between what the sales and presales folks sell customers...

UKG Pro WFM Scheduling does very well with lots of data points that we can integrate into the solution....

There are a lot of small things that UKG could do to improve the functionality in the solution. The...

UKG has done a dramatic and oppressive promotion of agentic AI tools that don't have a clear value...

UKG Pro WFM Scheduling’s new AI features are still in development, but we are seeing that UKG is...

There are several enhancements to UKG Pro WFM Scheduling that have been released that are fantastic,...

UKG Pro WFM Scheduling is easy to use for folks who are technologically savvy. However, it is hard...

UKG deployed lots of tools this past year that are generally available free to deploy and implement....

We have enough to train our new hires who don't know anything about the solution. UKG is breaking...

I would say that UKG Pro WFM Scheduling as a whole is still far and above the most developed product...

The system is very difficult to use. There is no way for it to just show me what I want to see, like...

There isn't very much training for the system, and the training there is consists mostly of reading...

Some of the enhancements with the mobile functionality in the system have helped us significantly...

There needs to be flexibility with schedule rules around current and future schedules when we look...

We need some better visibility from a staffing dashboard perspective in UKG's system and more...

The functionality in general in UKG's system is a huge win for our organization. We are trying to...

UKG has a lot of AI stuff coming out, and on the surface, the concept is great. The functionality is...

We were sold a product that was supposed to do many things that it simply doesn't do. The system...

We have asked UKG for things, like a certain report, continually. UKG provided the report we needed...

UKG overpromised and underdelivered with the product. They told us that it would include dynamic...

We have gone through several different UKG project leads. Each new lead came in without any...

We did all of the training for the system on our own because UKG wouldn't give us access to anything...

One of the biggest issues we noticed right away with the system and have been pushing to improve is...

We are always looking for something to replace UKG's system. We are actively working to find a...

As for workforce management, I get help on questions here and there. If I were to ask UKG to come...

A lot of people are nervous and don't like UKG Pro Workforce Management. Some people do like it....

In terms of integration, things are getting better, but we have had a few hiccups. Parts of UKG Pro...

Certain areas don't like to use UKG Pro Workforce Management because of different problems that they...

Our administrators had more control over the overall look of UKG Pro Workforce Management in the old...

UKG's service support is virtually nonexistent unless we pay for a technical account manager. UKG...

Several desirable features require UKG to initially install and configure things for a cost. The...

Overall, UKG Pro Workforce Management works as designed. The product needs to improve in making...

I have had some end users say that they shouldn't need a master's degree to operate a scheduling...

We used another firm as our implementation partner for UKG Pro Workforce Management, and during the...

Working with UKG's support is a slow process, and I don't know whether that is more on our...

The system is pretty easy for me to use because I am used to it and have been working with it for a...

There are definitely opportunities for the system to give better reports. I balance our entire acute...

If UKG had someone closer to the actual go-live, I would have rated their upgrades more highly....

There are a number of things that existed in UKG's previous solution and would be nice to have now....