UKG Pro WFM Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
UKG Pro WFM Scheduling still has some complications for the end user. It is hard to see all of the...
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Product
UKG Pro WFM Scheduling is a good product with a lot of functionalities, some of which we have not used....
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Operations
I would love to see more education be made available when the vendor does updates.
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Loyalty
I'm excited to see how the new product will evolve.
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Culture
There is always going to be a discrepancy between what the sales and presales folks sell customers...
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Product
UKG Pro WFM Scheduling does very well with lots of data points that we can integrate into the solution....
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Product
There are a lot of small things that UKG could do to improve the functionality in the solution. The...
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Relationship
UKG has done a dramatic and oppressive promotion of agentic AI tools that don't have a clear value...
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Value
UKG Pro WFM Scheduling’s new AI features are still in development, but we are seeing that UKG is...
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Loyalty
There are several enhancements to UKG Pro WFM Scheduling that have been released that are fantastic,...
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Operations, Product
UKG Pro WFM Scheduling is easy to use for folks who are technologically savvy. However, it is hard...
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Value
UKG deployed lots of tools this past year that are generally available free to deploy and implement....
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Operations
We have enough to train our new hires who don't know anything about the solution. UKG is breaking...
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Product
I would say that UKG Pro WFM Scheduling as a whole is still far and above the most developed product...
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Product
The system is very difficult to use. There is no way for it to just show me what I want to see, like...
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Operations
There isn't very much training for the system, and the training there is consists mostly of reading...
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Product, Value
Some of the enhancements with the mobile functionality in the system have helped us significantly...
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Product
There needs to be flexibility with schedule rules around current and future schedules when we look...
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Product
We need some better visibility from a staffing dashboard perspective in UKG's system and more...
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Loyalty, Product
The functionality in general in UKG's system is a huge win for our organization. We are trying to...
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Loyalty, Product
UKG has a lot of AI stuff coming out, and on the surface, the concept is great. The functionality is...
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Culture
We were sold a product that was supposed to do many things that it simply doesn't do. The system...
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Product
We have asked UKG for things, like a certain report, continually. UKG provided the report we needed...
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Culture
UKG overpromised and underdelivered with the product. They told us that it would include dynamic...
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Relationship, Operations
We have gone through several different UKG project leads. Each new lead came in without any...
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Operations
We did all of the training for the system on our own because UKG wouldn't give us access to anything...
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Product
One of the biggest issues we noticed right away with the system and have been pushing to improve is...
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Loyalty
We are always looking for something to replace UKG's system. We are actively working to find a...
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Relationship, Value
As for workforce management, I get help on questions here and there. If I were to ask UKG to come...
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Operations
A lot of people are nervous and don't like UKG Pro Workforce Management. Some people do like it....
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Product, Value
In terms of integration, things are getting better, but we have had a few hiccups. Parts of UKG Pro...
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Operations, Product
Certain areas don't like to use UKG Pro Workforce Management because of different problems that they...
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Product
Our administrators had more control over the overall look of UKG Pro Workforce Management in the old...
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Relationship
UKG's service support is virtually nonexistent unless we pay for a technical account manager. UKG...
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Culture, Value
Several desirable features require UKG to initially install and configure things for a cost. The...
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Product, Value
Overall, UKG Pro Workforce Management works as designed. The product needs to improve in making...
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Product
I have had some end users say that they shouldn't need a master's degree to operate a scheduling...
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Relationship, Operations
We used another firm as our implementation partner for UKG Pro Workforce Management, and during the...
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Relationship
Working with UKG's support is a slow process, and I don't know whether that is more on our...
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Product
The system is pretty easy for me to use because I am used to it and have been working with it for a...
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Product
There are definitely opportunities for the system to give better reports. I balance our entire acute...
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Operations
If UKG had someone closer to the actual go-live, I would have rated their upgrades more highly....
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Product
There are a number of things that existed in UKG's previous solution and would be nice to have now....
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Relationship, Product, Value
The product is very antiquated and clunky. It is difficult to scale. The product updates have...
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Operations
I was not impressed with the implementation and UKG's effectiveness. The UKG consultant assigned to...
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Relationship, Product
UKG seems to handle doing their upgrades and putting fixes in fairly well. That hasn't been much of...
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Product
There are some things on the more technical side of the system that UKG has probably been very...
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Product
Employees used to do a lot of work with the badge readers, like putting themselves in charge and...
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Operations
The UKG speakers for the in-person, conference-call demonstration were excellent and provided really...
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Product
We have managers who really struggle with UKG Dimensions. Part of building a schedule is the system...
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Product
UKG has no idea what reports are. They have so many reports for the schedule, and there is not even...
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Relationship
Our relationship with UKG is a frustration point for us. We have talked to several different leaders...
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Loyalty
We are in a contract with UKG. Part of the challenge we would encounter if we switched from UKG...
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Relationship, Operations
There was a great deal of promise, but once the go-live happened, the support dropped to a crawl....
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Product
The manager has more ability in UKG Dimensions to do stuff, and that is nice. In Workforce Central,...
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Relationship
UKG didn't realize that certain things weren't working until we actually got them in a room with our...
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Product
There is currently less reporting capability in UKG Dimensions than we had in Workforce Scheduler....
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Loyalty
In my position, the only way for me to see the people that I need to see is to have full access to...
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Loyalty, Product
UKG Dimensions is not yet integrated. There is one aspect we are trying to integrate the system...
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Relationship
When I need help with something, I only have internal avenues of support. There isn’t a phone number...
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Operations, Product
UKG Dimensions is just very hard to use. It isn't intuitive. There is nothing that shows us just...
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Operations
There was not very helpful training with some PowerPoints at the time that the system went live. UKG...
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Product
UKG needs to really improve in areas like delivering better incentive modules or balancing...
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Relationship
When an issue is reported and identified, the turnaround time for delivering a solution or fix could...
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Operations
When we initially brought UKG on to develop our tenant, they were very involved with the first phase...
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Operations
In our initial build with UKG, the cross-reference table could only reference the first hundred or...
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Loyalty, Product
Workforce Dimensions Timekeeping and UKG Dimensions are very interdependent now in the cloud-based...
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Loyalty
With UKG, throughout the production support in sustainability mode after the go-live, if we continue...
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Relationship, Product
Production support has dropped significantly with UKG in the past few years. Break fixes, feature...
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Product
We have put a lot of customizations into the tool, and we are not seeing parity within the feature...
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Loyalty, Product
UKG combined two vendors, and UKG is still going through growing pains. I think about what we will...
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Product
With UKG Dimensions, it is nice to be able to have the managers own their schedules. We didn't have...
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Relationship, Operations
The training and support for UKG Dimensions has not been up to the same standards as that for...
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