UKG Pro WFM Scheduling Commentary

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UKG is a little slow in developing innovation. What healthcare considers important typically doesn't...

From an administrative standpoint, UKG could improve the ability to log in as a user to UKG Pro WFM...

We have some requests from our administration and upper leadership, and to demonstrate those...

UKG could improve the solution's dashboards. It's very difficult to cross-reference scheduling and...

The UKG Pro WFM Scheduling mobile app is extremely easy to use for employees who self-schedule or...

I've been working with UKG for a long time. Originally, I could create a case or ticket, and within...

There are little tweaks I would make related to building the schedule in UKG Pro WFM Scheduling....

We're able to get access and upgrades to the system easier in the UKG Pro WFM Timekeeping product.

With the solution capabilities for scheduling, there are a lot of nuances. Right now, the shift swap...

With UKG Pro WFM Scheduling, I feel like we learn about something coming out, but then I never see...

No system can really give nurses what they want. As far as flexibility goes, UKG Pro WFM Scheduling...

The people we've recently brought live on UKG Pro WFM Scheduling are the ones actually using it. The...

We have asked UKG to fix several items in the system to make it easier for us to schedule things,...

We have overlays to do the things we want UKG Pro WFM Scheduling to do that it can't. We can work...

UKG gave the training their best shot, but it was pretty bad. UKG said they could train us during a...

We've had to create our own internal reporting so that we can trust it because UKG Pro WFM...

UKG Pro WFM Scheduling has some good things, but the overall product doesn't meet our needs. UKG...

We've had to escalate so many things all the way up UKG's chain of command that I think they respond...

We kind of felt like UKG pulled a bait-and-switch. They said UKG Pro WFM Scheduling could do certain...

I think UKG is still learning how to be a cloud provider, and they need to keep perfecting that....

UKG’s support process is that we put in a ticket, and depending on the priority, they respond to it....

In healthcare, UKG has the best scheduling product. So I would probably recommend it. UKG is working...

I have no visibility into UKG’s road map, if one even exists. I have no idea what they are planning...

UKG has a very difficult time routing cases to knowledgeable resources, and response times often...

UKG has made UI changes to their case management system, and while I am not a fan of UI changes for...

We have uncovered issues where UKG Pro WFM Scheduling has cost us significant money, including...

The platform requires the same level of training rigor as an EMR, yet unlike our EMR vendor, UKG...

In UKG Pro WFM Scheduling, some tabs display very valuable information, but there is no way to...

For most of our organization, building a schedule is fairly straightforward, but I have serious...

I do not feel that UKG is a partner at all. Given that we are still relatively new to the product, I...

UKG handled their portion of the implementation, but when I look at the training they required...

We cannot get rid of one UKG system without the other because they are tightly linked. If we had...

We have not been able to configure UKG Pro WFM Scheduling to provide the level of self-service...

The vendor's support team responded to issues but couldn’t fix them. I don't even know how to reach...

The training was pretty much nonexistent. We downloaded a few modules with some basics, but that was...

One of the frustrations for me is that we use a lot of staff members from other organizations. The...

UKG ties in with the pay process and causes issues. If I don't do something right on a schedule that...

We very seldom use the reports. Maybe that is a matter of knowledge. Maybe it is a matter of the...

I don't do scheduling much. With day-to-day stuff, I fix, change, and add people. But I don’t do the...

The thing my nursing leaders are super missing from our last system is the ability to color the...

Our doctors miss having colors on the schedule. If I were to give UKG advice on an opportunity from...

When we send a problem to UKG, we usually get an email back saying they understand, but that takes a...

We went with UKG for scheduling because UKG's timekeeping system infrastructure is more robust than...

Before we went to UKG, we were doing scheduling in one system and timekeeping in another system. At...

In UKG Pro WFM Scheduling, there is good documentation for end users.

We get better responses from the vendor for UKG Pro WFM Scheduling compared to some of the other UKG...

We have had much more direct engagement with UKG, and the partnership feels stronger. We are pushing...

UKG Pro WFM Scheduling still has some complications for the end user. It is hard to see all of the...

UKG Pro WFM Scheduling is a good product with a lot of functionalities, some of which we have not used....

I would love to see more education be made available when the vendor does updates.

I'm excited to see how the new product will evolve.

There is always going to be a discrepancy between what the sales and presales folks sell customers...

UKG Pro WFM Scheduling does very well with lots of data points that we can integrate into the solution....

There are a lot of small things that UKG could do to improve the functionality in the solution. The...

UKG has done a dramatic and oppressive promotion of agentic AI tools that don't have a clear value...

UKG Pro WFM Scheduling’s new AI features are still in development, but we are seeing that UKG is...

There are several enhancements to UKG Pro WFM Scheduling that have been released that are fantastic,...

UKG Pro WFM Scheduling is easy to use for folks who are technologically savvy. However, it is hard...

UKG deployed lots of tools this past year that are generally available free to deploy and implement....

We have enough to train our new hires who don't know anything about the solution. UKG is breaking...

I would say that UKG Pro WFM Scheduling as a whole is still far and above the most developed product...

The system is very difficult to use. There is no way for it to just show me what I want to see, like...

There isn't very much training for the system, and the training there is consists mostly of reading...

Some of the enhancements with the mobile functionality in the system have helped us significantly...

There needs to be flexibility with schedule rules around current and future schedules when we look...

We need some better visibility from a staffing dashboard perspective in UKG's system and more...

The functionality in general in UKG's system is a huge win for our organization. We are trying to...

UKG has a lot of AI stuff coming out, and on the surface, the concept is great. The functionality is...