UKG Pro WFM Timekeeping Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Loyalty, Product
There are a few potential improvements that we have found so far. There are some simple things. A...
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Relationship
The support tends to be a little more of a challenge. We have been with either Kronos or UKG for...
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Relationship, Product
If someone submits PTO under their current manager and then transitions to a new manager before they...
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Product
The vendor definitely delivers on their road map. The difference between the old system and this one...
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Product
As an end user, I really like the system. When I get in to approve PTO or do anything, I really like...
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Operations
The training is as expected. It is very much designed to look at the system agnostically, and users...
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Product
There are little things where I would have preferred to see the vendor really put the time in on the...
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Product
Although UKG Pro WFM Timekeeping is not perfect and there are some minor limitations, the crucial...
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Operations, Product
The front-end UI is definitely very aesthetically pleasing; the system is very useful, and...
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Loyalty, Product
We could have more reporting capabilities in terms of checking on things. There are some things that...
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Product
UKG's system is pretty simple, and it does what it needs to do. UKG Pro WFM Timekeeping is the...
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Operations
The vendor's training was very basic. We had to learn most things on the job. I think UKG needs...
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Operations, Product
The jury is still out with UKG Pro WFM Timekeeping. We have spent so much time and effort on it, and...
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Relationship
For the first six months that we had the solution, the vendor was available to us. However, we don't...
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Product
UKG isn't my favorite. I wouldn't recommend them because there are too many working pieces that...
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Product
UKG's timekeeper solution is simpler than their scheduling solution. The timekeeper system is easier...
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Product
We did not anticipate that using the same vendor's solutions for both scheduling and timekeeping...
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Product
UKG Pro WFM Timekeeping is excellent. It is very accurate. It works and does exactly what it needs...
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Relationship, Operations
We use Ascend as an intermediary UKG service partner. Ascend is doing the building and helping us do...
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Relationship
I feel like we have gotten some more traction with support for UKG Pro WFM Timekeeping. UKG has been...
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Loyalty, Product
UKG Pro WFM Timekeeping is solid. The biggest opportunity for improvement would be to have more...
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Relationship, Product
At the end of the day, we don't have as many issues with UKG Pro WFM Timekeeping as we do with other...
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Loyalty, Relationship, Product
Previously, system changes to UKG Pro WFM Timekeeping were often a surprise, but the vendor has been...
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Product
There are certain notifications and dashboards that we were told we would have access to and would...
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Product
In terms of timekeeping dynamics, UKG has a bunch of modules that we are trying to implement....
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Culture, Product
The system requires a lot more clicks than we would like. UKG doesn't really change the system...
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Relationship, Product
UKG is responsive when we have emergencies. As much as we don't like some of the system's...
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Relationship
UKG's challenge is that the system isn't that customizable. Users have to take what they get with...
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Loyalty, Operations
The implementation of UKG Pro WFM Timekeeping was very rocky. We are still early on in our live use...
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Product
UKG Pro WFM Timekeeping is a solid product. However, it could be improved with more visibility into...
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Relationship, Product
UKG Pro WFM Timekeeping is great for our business.
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Operations
I would love to see more education be made available when the vendor does updates.
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Relationship
UKG's account team is great.
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Product
There aren't as many opportunities for timekeeping as there are for scheduling.
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Product
When it comes to ease of use for UKG Pro WFM Timekeeping, there is going to be a mixed bag of...
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Relationship, Product
I think UKG does keep all promises regarding timekeeping, and the solution works, as illustrated by...
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Culture, Value
My opinions on whether we have received our money's worth are mixed. I think that there have been...
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Product
The system holds all of our calculations, like our overtime, retros, and things like that. In our...
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Operations
In the beginning, working with the system was a nightmare because our implementation team received a...
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Relationship
In the beginning, UKG's support was lacking in terms of responses. We always had to follow up...
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Relationship
UKG has a scheduled meeting with our staff members where they go over any issues the staff members...
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Product
The largest item on my wish list for the solution would be to have an effective dating capability...
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Product
We used to have a way to enforce comments in the previous version of the solution. We could make a...
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Product
We would like the ability to edit time-off requests in the solution and select multiple days in a...
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Relationship
UKG needs to get some stabilization in their product. They need to be consistent with their release...
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Value
UKG does not avoid charging for every little thing. There was an instance where UKG wanted to charge...
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Loyalty, Relationship, Operations
UKG Pro WFM is probably part of our long-term plans, but only because I don't know if our...
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Loyalty
Our clinical team would be very interested in looking at alternatives to UKG's solution for...
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Relationship
UKG's support is still pretty good. There are certain things that we can call into what they call...
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Loyalty, Product, Value
The outcomes with the system are kind of a trade-off. We get rid of some pain points, and we get...
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Operations
Our implementation of the system went very poorly because we dealt with a different group of people...
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Operations, Product
In a lot of ways, the system is pretty easy to use, but in a few ways, it is kind of hokey. It can...
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Value
We are paying UKG more than we really want to pay. In fairness, the system isn't the most expensive,...
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Relationship, Product
As with any application, there is always room for improvement. UKG's product is solid and delivers...
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Product
We need the ability to add a comment to the accrual resets; at this time, we do not know who is...
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Product
When someone is entering a leave of absence, we would like the PTO accruals to automatically be...
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Product
Despite the vendor's efforts to streamline the system, it has been widely criticized by nurses,...
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Commentary Summary
Comment Type Breakout