UKG Pro WFM Timekeeping Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
UKG Pro WFM Timekeeping is a solid product. However, it could be improved with more visibility into...
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Relationship, Product
UKG Pro WFM Timekeeping is great for our business.
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Operations
I would love to see more education be made available when the vendor does updates.
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Relationship
UKG's account team is great.
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Product
There aren't as many opportunities for timekeeping as there are for scheduling.
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Product
When it comes to ease of use for UKG Pro WFM Timekeeping, there is going to be a mixed bag of...
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Relationship, Product
I think UKG does keep all promises regarding timekeeping, and the solution works, as illustrated by...
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Culture, Value
My opinions on whether we have received our money's worth are mixed. I think that there have been...
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Product
The system holds all of our calculations, like our overtime, retros, and things like that. In our...
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Operations
In the beginning, working with the system was a nightmare because our implementation team received a...
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Relationship
In the beginning, UKG's support was lacking in terms of responses. We always had to follow up...
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Relationship
UKG has a scheduled meeting with our staff members where they go over any issues the staff members...
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Product
The largest item on my wish list for the solution would be to have an effective dating capability...
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Product
We used to have a way to enforce comments in the previous version of the solution. We could make a...
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Product
We would like the ability to edit time-off requests in the solution and select multiple days in a...
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Relationship
UKG needs to get some stabilization in their product. They need to be consistent with their release...
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Value
UKG does not avoid charging for every little thing. There was an instance where UKG wanted to charge...
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Loyalty, Relationship, Operations
UKG Pro WFM is probably part of our long-term plans, but only because I don't know if our...
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Loyalty
Our clinical team would be very interested in looking at alternatives to UKG's solution for...
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Relationship
UKG's support is still pretty good. There are certain things that we can call into what they call...
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Loyalty, Product, Value
The outcomes with the system are kind of a trade-off. We get rid of some pain points, and we get...
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Operations
Our implementation of the system went very poorly because we dealt with a different group of people...
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Operations, Product
In a lot of ways, the system is pretty easy to use, but in a few ways, it is kind of hokey. It can...
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Value
We are paying UKG more than we really want to pay. In fairness, the system isn't the most expensive,...
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Relationship, Product
As with any application, there is always room for improvement. UKG's product is solid and delivers...
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Product
We need the ability to add a comment to the accrual resets; at this time, we do not know who is...
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Product
When someone is entering a leave of absence, we would like the PTO accruals to automatically be...
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Product
Despite the vendor's efforts to streamline the system, it has been widely criticized by nurses,...
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Product
Workforce Dimensions Timekeeping has been able to flex with our ever-changing configuration needs....
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Relationship
We had a project where we were changing some things and doing some updates, and everything was...
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Operations
The transitions have been seamless. We really don't have to rely on the vendor much for our...
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Operations, Product
The ease of use of Workforce Dimensions Timekeeping depends on the end user. We have people who are...
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Relationship
UKG does not do a good job of being proactive. I don't see that at all. I have no idea what UKG's...
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Loyalty
I would never recommend the Workforce Dimensions Timekeeping product. I have a colleague at another...
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Loyalty, Product
Workforce Dimensions Timekeeping seems to work fairly well. Some of the reports that nursing is...
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Product, Value
In Workforce Dimensions Timekeeping, people are having a very hard time understanding what the...
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Operations
When UKG was showing us how to work in the time-card aspect of Workforce Dimensions Timekeeping, we...
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Relationship
When UKG is aware of a big problem, they don't proactively alert their customers. Also, they should...
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Loyalty, Product
UKG is known as the powerhouse in the industry. Their product is great and very strong. But I will...
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Operations
Lately, with UKG, we have not had an implementation that was on schedule and under budget while...
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Relationship, Value
After the merger between Kronos and Ultimate Software that created UKG, we noticed that production...
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Relationship
There was a lull during the COVID-19 pandemic with UKG’s product development, so we didn't see new...
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Relationship, Product
With UKG, we have had four or five separate occasions over the past couple of years where there is...
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Product
UKG’s latest major version release caused a lot of issues, including tools going offline,...
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Value
We are being nickel-and-dimed for every small change we make to keep up with major version releases,...
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Product
The cloud-based version of Workforce Dimensions Timekeeping is still the Cadillac of workforce...
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Operations
The caregivers really didn't have a difficult transition to Workforce Dimensions Timekeeping. It was...
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Operations
Our training from UKG was bad. We are bringing more facilities later next year, and I am desperately...
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Product
People find requesting PTO and deciding what type of PTO to request confusing with Workforce...
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