Workforce Central Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
Workforce Central is a flexible, easy-to-use system.
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Product, Value
I would buy Workforce Timekeeper again, with the caveat that I would also want to look at what else...
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Relationship
UKG doesn't reach out to us to say that they have something new that we are going to love. There was...
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Relationship
The thing that I like about Workforce Timekeeper is that I can generally figure out what I need to...
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Operations
There really isn't much training available for Workforce Timekeeper. I find that we know more about...
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Relationship, Operations
I would recommend Workforce Timekeeper because of my past experience. We get what we want, and we...
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Relationship
UKG outsourced all of their technical services people, so when they have a major issue or a major...
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Value
Workforce Timekeeper was crazy expensive. It does support our integration goals; it is just very clunky....
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Relationship, Value
One of my biggest gripes with UKG is that if we are not paying as much as other clients, we don’t...
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Loyalty, Operations
I don't love how UKG does projects. The training for Workforce Timekeeper is not very good, but the...
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Product, Value
Our staff members don't understand the logistics of how their time cards print out. We get paid...
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Operations
The vendor didn't keep all of their promises. That might not be their fault though. We weren't...
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Operations, Product, Value
There are a lot of aspects where I am happy with the vendor. When we went live with Kronos' system...
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Operations
We use the vendor’s training, and we encourage our employee base to use it for new managers and...
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Product
To me, integration means users can get the data out of the system, and we have to use UKG’s data...
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Culture, Relationship
We have been pretty happy with those we have specifically worked with at UKG. We have a great...
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Product
Workforce Timekeeper is a very cumbersome system. It probably does a fantastic job of managing...
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Product
It would be unfair for me to just bury Workforce Timekeeper. I have talked to other organizations...
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Relationship, Operations, Product
At the department level, the system's reports are not stable. I don't know whether that is an...
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Product
Staff members can punch in and out from their phones on Workforce Timekeeper. There are some...
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Operations, Product
Workforce Timekeeper is reliable until it isn't. There was one time it went down for several months....
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Loyalty, Product, Value
Workforce Timekeeper isn't a bad product, but I probably would not buy it again with the way the...
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Product
I like that the Kronos scheduler talks to Workforce Timekeeper. It tells a story, and I like that....
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Relationship
I haven’t heard from UKG. It may be that they communicate with a different team, but the people who...
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Product
I do not like the way Workforce Timekeeper was created with all these special work rules. It is...
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Product
There are parts of Workforce Timekeeper that work well. I don’t have any problems with the stuff...
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Product
What I liked about the old Kronos Timekeeper piece was that it was very limited in terms of who...
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Operations
We have had no ongoing training for Workforce Timekeeper, and the initial training was pretty poor...
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Operations
We didn’t get a good initial training or orientation of how Workforce Timekeeper is supposed to...
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Product
My interactions with Workforce Timekeeper are at the time clock and in reviewing payroll and...
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Value
UKG is charging us for additional environments. We wanted them to do a review of a configuration,...
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Operations
UKG’s training probably has room for improvement. UKG doesn't have a whole lot of flexibility. Their...
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Loyalty
Workforce Timekeeper is easy to integrate with other solutions. The solution is also pretty...
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Relationship, Product
UKG doesn't do a whole lot around position control and management. It would be nice if they did, but...
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Product
The system is always the same thing. It hasn't changed in eons.
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Product
I would buy the product again. It is not horrible. It is not great. We limit some of the options...
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Operations
UKG doesn’t really do any training. We don't have to have any training. We like that people can use...
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Operations
One of the recommendations from UKG that I highly recommend for anybody who is going to any of the...
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Product
With Workforce Timekeeper, the reports are amazing. We can basically customize them however we want....
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Operations
UKG approached the implementation of Workforce Timekeeper the right way. We vamped up our...
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Relationship
UKG does customer service and support well. When I have support calls, I usually get a call back...
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