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Workforce HR/Payroll Commentary
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Subject Expert
Mark Allphin
Senior Vice President of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
UKG has helped us with configurations and making changes to configurations, best practices, and so...
UKG's system is kind of pricey, although it was not the priciest one out there. I still like UKG’s...
UKG offers a lot for training. They send us stuff all the time about updates and upgrades, like that...
We wanted UKG's system to streamline things and make things more efficient. However, when someone...
Workforce HR/Payroll is a very good product. I have used it at several organizations. I’m very happy...
Commentary Summary
Comment Type Breakout