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Workforce HR/Payroll Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

UKG has helped us with configurations and making changes to configurations, best practices, and so...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

UKG's system is kind of pricey, although it was not the priciest one out there. I still like UKG’s...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

UKG offers a lot for training. They send us stuff all the time about updates and upgrades, like that...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We wanted UKG's system to streamline things and make things more efficient. However, when someone...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Workforce HR/Payroll is a very good product. I have used it at several organizations. I’m very happy...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I like UKG’s customer service. They are available. They respond timely. Most often, they have gotten...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

UKG has partnered with us well to get us to the outcomes we were hoping for. We have discussed this...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The payroll solution is not what UKG said it was going to be. I know there were a lot of promises...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

Sometimes UKG is spectacular at ongoing phone and web support, and sometimes they fail miserably.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

UKG is always letting us know if something is down or if some users are having trouble, but that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

In terms of where we expect to be a year from now, there will always be something new that pops up...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

During the introduction of the software solution, we were deciding which tool we wanted, and we were...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Analyst/Coordinator

The implementation was extremely aggressive and fast. There were problems. The workforce management...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I think overall, I really like UKG. I like their focus on the technology. It has been phenomenal....

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I think UKG is good at keeping their promises. It may take longer than expected, but they do...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

A big thing with healthcare, of course, is that we are highly regulated, and the majority of our...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Overall, the product is good. But if we change something, like the history, in one spot, that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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