Workforce HR/Payroll Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
Workforce HR/Payroll is a very good product. I have used it at several organizations. I’m very happy...
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Relationship
I like UKG’s customer service. They are available. They respond timely. Most often, they have gotten...
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Relationship, Product
UKG has partnered with us well to get us to the outcomes we were hoping for. We have discussed this...
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Culture
The payroll solution is not what UKG said it was going to be. I know there were a lot of promises...
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Relationship
Sometimes UKG is spectacular at ongoing phone and web support, and sometimes they fail miserably.
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Relationship
UKG is always letting us know if something is down or if some users are having trouble, but that...
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Loyalty
In terms of where we expect to be a year from now, there will always be something new that pops up...
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Culture, Operations
During the introduction of the software solution, we were deciding which tool we wanted, and we were...
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Operations
The implementation was extremely aggressive and fast. There were problems. The workforce management...
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Loyalty, Relationship, Product
I think overall, I really like UKG. I like their focus on the technology. It has been phenomenal....
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Relationship, Value
I think UKG is good at keeping their promises. It may take longer than expected, but they do...
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Loyalty, Product
A big thing with healthcare, of course, is that we are highly regulated, and the majority of our...
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Loyalty, Product
Overall, the product is good. But if we change something, like the history, in one spot, that...
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Operations
The implementation took a lot longer than it was supposed to, and UKG used a lot of consultants....
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Operations
UKG went through a long implementation process with us, and they pay our paychecks and do different...
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Value
Workforce HR/Payroll is not cheap. We pay for the product for sure, but it includes a lot of things...
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