Workforce Scheduler Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
UKG says that Workforce Scheduler is a robust, advanced scheduler tool, but it is not robust. It...
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Relationship
When we escalate with UKG’s customer support people, they take care of us. However, I haven’t talked...
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Loyalty, Product
Workforce Scheduler is fine; it is simple. We can do forever schedules and patterns, or we can add...
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Product
Our end users aren’t happy with Workforce Scheduler because they don’t get what they need from...
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Relationship, Product
The reports in our current platform are weak. With UKG's new platform, things are better. The only...
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Product
Workforce Scheduler is nice. We can build a schedule in it pretty easily.
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Relationship
UKG is restructuring and reorganizing, but when clients have confidence in an executive team and the...
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Product
Workforce Scheduler is a powerful scheduling solution with a lot of options. Workforce Scheduler was...
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Product
Some of the limitations with Workforce Scheduler are because of the old payroll system we have. Some...
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Relationship
UKG’s support is mostly through an online ticket system. The way UKG builds their projects is...
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Loyalty
We are going live with UKG Pro WFM in the future. I think UKG is trying to get everybody off...
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Operations
There are still some tweaks UKG needs to make. There are some things that I don't like about the...
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Product
I like that we can make schedule patterns. It is helpful to set up an employee so that I can just...
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Product
The system's delivered reports are really bad. We had to bring over a lot of our custom reports for...
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Relationship
There have been too many times when we have received notifications from our users that the system...
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Operations, Product
There were some pain points when we moved from the Kronos version to the UKG version. When we...
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Relationship
UKG works with major hospitals to try to figure out the best direction to go in. They really do try.
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Product
When building a schedule, we are looking at the older, Excel versions of things. However, I can't...
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Value
Workforce Scheduler is an expensive product compared to similar products in market.
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Value
We recently upgraded to UKG’s latest version of Workforce Scheduler, and the latest version is...
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Product
We have an integration from Workforce Scheduler to our payroll system, and it is hit or miss on...
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Product, Value
The vendor keeps their promises because we have seen hardly any downtime if any at all. We have been...
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Relationship
We have the ticket and the support lines, but we also have an individual who is our customer support...
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Operations, Product
What I would like to see improved with Workforce Scheduler is education and understanding of what is...
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Product
If I had to make the choice today, I probably wouldn't buy Workforce Scheduler again. There are a...
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Product
Workforce Scheduler does what it was designed to do, but it is not a good program. It doesn't...
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Product
In our state, we have certain laws, and UKG is supposed to have special codes to help us comply with...
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Product
Workforce Scheduler isn't user friendly when it comes to putting schedules out. We actually have to...
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Product
With Workforce Scheduler, our staff members like that they can see their schedules on their phones....
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Product
If I were in a situation where all of my employees worked from eight to five and there were no...
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Relationship
We don't know who to call for support for Workforce Scheduler. We can talk with some other provider...
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Loyalty
We moved to Workforce Scheduler because it was what corporate chose, but I liked our previous...
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