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Workforce Scheduler Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Our adoption of Workforce Scheduler is a concern. We haven't found the right mix of people getting...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

UKG says that Workforce Scheduler is a robust, advanced scheduler tool, but it is not robust. It...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

When we escalate with UKG’s customer support people, they take care of us. However, I haven’t talked...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Workforce Scheduler is fine; it is simple. We can do forever schedules and patterns, or we can add...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Our end users aren’t happy with Workforce Scheduler because they don’t get what they need from...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The reports in our current platform are weak. With UKG's new platform, things are better. The only...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Workforce Scheduler is nice. We can build a schedule in it pretty easily.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

UKG is restructuring and reorganizing, but when clients have confidence in an executive team and the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Workforce Scheduler is a powerful scheduling solution with a lot of options. Workforce Scheduler was...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Some of the limitations with Workforce Scheduler are because of the old payroll system we have. Some...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

UKG’s support is mostly through an online ticket system. The way UKG builds their projects is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We are going live with UKG Pro WFM in the future. I think UKG is trying to get everybody off...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

There are still some tweaks UKG needs to make. There are some things that I don't like about the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I like that we can make schedule patterns. It is helpful to set up an employee so that I can just...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The system's delivered reports are really bad. We had to bring over a lot of our custom reports for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

There have been too many times when we have received notifications from our users that the system...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There were some pain points when we moved from the Kronos version to the UKG version. When we...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

UKG works with major hospitals to try to figure out the best direction to go in. They really do try.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

When building a schedule, we are looking at the older, Excel versions of things. However, I can't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Workforce Scheduler is an expensive product compared to similar products in market.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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