pCare Commentary

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I'm just not happy with the fact that everything is a charge with pCare. Every time we need the...

We are leaving Uniguest because their integration with Epic's systems isn't as robust as we expected...

I haven't personally seen a road map or a clear plan from Uniguest about where they're going....

Uniguest's ability to customize their solution is really advantageous. They're super flexible and...

Uniguest is very collaborative. They're willing to customize. They are willing to be on-site and...

One of the challenges with pCare is that it handles some telehealth use cases really well, but not...

pCare has done a good job of supporting what they do. pCare also has an analyst who helps train the...

I think pCare should continue down the path they are on with their strategic vision of increasing...

As a whole, pCare does a good job. It is good value for the money. The vendor has been instrumental...

Our integration team works with the vendor to do billing. We pull all the information for billing...

pCare has tons of functionalities. We don’t use them all, but the solution definitely meets our...

Our contract ended with the vendor, so we are doing a month-to-month model right now because we had...

We have an employee who is our main connection with the vendor. This employee has a very good...

I appreciate the vendor's personalized service. They are very good about keeping in touch, and if I...

I recognize that paying more typically yields more with pCare, so if our organization were willing...

We have received great service from pCare. Their customer service team was the primary factor in our...

pCare is a great product, and the vendor is also great. They are very innovative and always willing...

There is a little opportunity around availability for scheduling on-site services and partnering in...

pCare was extremely responsive, and responsiveness from a vendor partner is probably the number-one...

I'm hard-pressed to find anything that I would improve for pCare’s overall product quality. Right...

pCare is very responsive. They are quick to find or recommend solutions. When we have requests, they...

The platform adds value to the experience in a multifaceted sense. It not only allows our patients...

I have thought this for a while, and it is not so much on pCare’s end, but the integration with the...

Specifically, we look at what education things are being accessed. pCare sends a weekly report to us...

pCare has great service managers and on-site staff members. Our clinical team and patients have...

pCare is getting better at getting us data through Power BI and that sort of thing. We have gotten...

Every once in a while, there is a bit of a disconnect with the ticketing and metrics around...

We get to deploy really good products and services, and we continue to update pCare. I think the...

We are on the cloud and do regularly scheduled updates with pCare. We have some infrastructure work...

We use pCare's system primarily for educational content, relaxation, and entertainment. There is...

From a patient experience perspective, navigating the menus in pCare is fine, but there is room for...

pCare's response time in solving problems and their involvement with my colleagues and me are...

Overall, pCare does a good job. One thing we hear is that some of the video content is not specific...

Sometimes pCare’s response time with their after-hours support is limited. Their call center only...

I would absolutely buy pCare again. The vendor has a new version called pCare Plus, and that is why...

There is no preventive maintenance on the physical hardware. We always have to call the vendor;...

We implemented a night mode that dims lights and lowers tones after 9 p.m., and patients say it has...

We are trying to determine whether we will continue with pCare or switch to another product. We have...

pCare is responsive and comes on-site quite often. They talk through what some of our focuses are...

I don't really have much measurement per se from pCare's solution. We get some reports, but I think...

We know pCare is capable of integrating with Epic. We haven't pulled the trigger on that yet,...

pCare's training has always been very strong, and their support is really, really responsive.

We still sometimes have issues with the system's audio. When those issues happen, we have to call IT...

Some of the big reasons we are considering leaving pCare's system are utilization and the...

In the beginning, we struggled with timelines. We recently had an experience when the vendor...

We haven't had any new features or services added to our existing pCare contract. The last thing we...

With pCare, our ongoing training is supported by an on-site technician. That person serves as a...

pCare integrates with our EHR system. That integration allows patients to view their assigned...

pCare does what it is supposed to do. When we need to push notifications and communications out, we...

The vendor's communication is always great. We can always reach our lead contact. We have had a...

When we talk about expanding and adding additional resources, it really comes down to staying ahead...

If we need something from the product, pCare is very willing to build upon what they have. Because...

When we implemented pCare's solution at our new facility, pCare was there regularly to support our...

Because we had all of the technology in place, it was easy to integrate pCare's solution. On our...

We have a few sites where our technology is not up to date, and pCare has done a fantastic job at...

pCare is very responsive. If something is not urgent, I send an email. If it is urgent, I call. I...

When I call pCare, it is hard for me to know what level I'm speaking with, but there have been times...

Our regularly scheduled meetings are very intentional and really helpful. pCare’s guidance on how we...

We haven't maximized the use of this product. We probably could be doing a lot more with it. I just...

I am very comfortable with pCare's service and team.

We love pCare's system. I would be sad if we had to get rid of it. I would 100% buy it again. The...

I'm not too sure what our long-term plan is, but I would like to keep pCare's system because it has...

Every time we implement something new or a new service, the vendor is very involved in providing...

Sometimes we have issues with patients' TVs. I get no complaints, but the vendor calls me. They find...

We have regular meetings where we can tell pCare a lot of our input on features that we would like...

pCare is one of the best vendors that I have had the privilege to work with. Their team is...

pCare is a good product that meets the facility's needs. The vendor provides excellent customer service....