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Updox Telehealth Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We are kind of wondering whether Updox is part of our long-term plans. Things got so different after...
I wish Updox’s forms were smoother. We have tried utilizing them, but they are a bit cumbersome. I'm...
I do like that we get appointment reminders. Yesterday, there was a facilities issue in our building...
We have had to do a lot of training on our own.
With Updox, I can go to the support site, and they have a telehealth chat, but it feels more like a...
There really hasn't been much change. We were able to drop the telehealth part because it wasn't...
Updox Telehealth works really well and is really easy. It integrates with some EHRs, so that is a...
If Updox included an AI component that could record and produce a note from a telehealth visit, that...
If I could get rid of Updox Telehealth today, I would. I have had no issues with the actual product...
Updox as a whole is not reachable for a live support person. The telehealth system has issues often,...
We do virtual visits with patients through Updox's system, but to put in documentation, we have to...
Updox is part of our long-term plans, but right now, we are not really getting reimbursed for...
During the pandemic, we had to have a solution for telehealth. We had been using Updox’s faxing...
Some practices have requests that don't meet the needs of everyone. What we need to do is maybe...
I would like to see transcription added to Updox Telehealth. If the solution could actually...
Updox is fantastic, and having it linked to my EHR makes my life infinitely easier. Also, because it...
Updox's system has an easy-to-use IT interface, and the telehealth solution is great. The vendor...
Commentary Summary
Comment Type Breakout