Telehealth Performance 2022
07 July 22
| Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
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Manager
Product
On the text messages in Updox Telehealth, we were only allowed so many...
Manager
Loyalty
We are going to replace Updox Telehealth so that everything will be...
Manager
Relationship
Updox’s support was not good. I tried to reach out to schedule an...
Physician
Value
The initial pricing model we received was concomitant, and the cost...
Physician
Relationship
We don't have an account logon with Updox. We have to go through the...
Manager
Product
When Updox Telehealth works, the quality is good, and the system is...
CEO/President
Product
It really bothers me that invitations go out to birth names rather...
CEO/President
Product
Our patients struggle with the text messages that we send out from...
CEO/President
Relationship
A big problem with Updox Telehealth is with the summary of sessions....
CEO/President
Product
The system is pretty stable. I have seen people have more problems...