Telehealth 2023
18 April 23
| Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
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Manager
Relationship, Product
To improve our experience as a customer, GE HealthCare could improve...
Manager
Product
The biggest opportunity for product improvement is the design. I would...
Manager
Relationship
The vendor's main strengths are their support, responsiveness,...
Analyst/Coordinator
Relationship
GE HealthCare definitely has vision, and they have explained it to us....
Analyst/Coordinator
Operations
With the initial training, the vendor had on-site resources, and all...
Analyst/Coordinator
Culture, Operations
The vendor oversold what they were going to do and when they were...
Analyst/Coordinator
Product
There is scope for the system to be easier to use; the search criteria...
Analyst/Coordinator
Product
When we have had to get the PACS integrated with other things, that...
Analyst/Coordinator
Product
Stability and reliability are a problem. At one point, we had a PACS...
Analyst/Coordinator
Relationship
The vendor's responsiveness is pretty good. Once we log a ticket, they...