SyntraNet Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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Commentary Summary

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User Commentary

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CIO

Culture, Relationship

Our relationship with the vendor has recently changed. There has been a change in their leadership....

Mar 2023
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CIO

Operations, Value

A few months ago, the vendor avoided charging for every little thing, but now their revenue is...

Mar 2023
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CIO

Relationship

We are in conversations with the vendor, but it is readily apparent that their intent has changed...

Mar 2023
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CIO

Operations, Product

The upgrades haven't been perfect, but they haven't been horrible either. I still find issues with...

Mar 2023
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CIO

Operations

The vendor did a train-the-trainer model. Recently, we received a new system features guide....

Mar 2023
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CIO

Culture, Product

The product was promoted as being highly configurable. However, while it is certainly configurable,...

Mar 2023
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CIO

Product

We have a PostgreSQL problem that we should never have had to begin with. We have a bunch of data...

Mar 2023
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CIO

Product

Our overall downtime is minimal. The system runs every day, and that is good. We get continual...

Mar 2023
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CIO

Operations, Product

The product is not easy to use. It is not nice, seamless, easy, or intuitive. Our ability for...

Mar 2023
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CIO

Relationship

The support team responded to us a lot before, but they don't respond quite as much now. A few of...

Mar 2023
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CIO

Relationship

The vendor notifies us of potential downtime. If we have a problem, the vendor notifies us that the...

Mar 2023
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CIO

Loyalty

SyntraNet was attractive because of its high level of configurability. We liked the idea that we...

Mar 2023
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