UST HealthProof BPaaS Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Relationship, Services
There is a continued lack of insight and transparency into what UST HealthProof is doing, and that...
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Relationship, Operations
My internal team that does development work moves at a slower pace, so it was very difficult for us...
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Relationship
I really appreciate that UST HealthProof is very solution oriented. There are integrations between...
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Loyalty, Relationship
We expect to have robust configuration support and adjudication support from UST HealthProof. As we...
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Loyalty
We found UST HealthProof through the sales team at another vendor we were considering. That team...
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Relationship
Someone considering UST HealthProof should just be clear on their own internal business rules. The...
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Relationship
UST HealthProof is highly skilled, and once they are engaged in a project, they are quick to...
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Loyalty, Value
Some of UST HealthProof’s existing homegrown technology could be better engineered. We are moving...
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Relationship, Operations, Value
When we implemented a certain thing with UST HealthProof, they whiffed it a little on some of the...
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Relationship
We have had really good relationships at both the executive level and the account-management level...
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Operations
Our implementation with UST HealthProof was amazing. It was one of the best I have seen in my...
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Value
There are standard services that the UST HealthProof system should be doing, but we need to add or...
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Relationship
UST HealthProof’s implementation methodology approach has several flaws, and there is a lack of...
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Operations
With UST HealthProof, we were expecting a vendor-led implementation, but we found out it only to...
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Operations, Value
Even though we have been live with UST HealthProof for over a year, we continue to find systematic,...
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Relationship
There are a few people at UST HealthProof who are empowered, are quick, and get some efficiencies,...
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Relationship, Services
UST HealthProof’s playbooks and standard operating procedures (SOPs) are out of date. When we have...
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Services
I have a great automatic adjudication rate with UST HealthProof. I don't know if it is accurate.
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Relationship, Services
If we have a mastery of our data and can change the modeling of our data to fit any type of...
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Services
With UST HealthProof, there are no templates to start with. The Excel spreadsheet that UST...
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Loyalty
One of the reasons we chose UST HealthProof’s product was that it had a core administrative...
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Relationship
During meetings when we were giving UST HealthProof requirements for things, it became clear that...
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Loyalty, Services
There are systems in our ecosystem that don’t talk to each other, so the data can’t go back and...
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Value
We use UST HealthProof’s customer relations management platform, Engagement Plus; it is a scalable...
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Relationship, Services
When there are changes, UST HealthProof is slower to adopt them in terms of disrupting their...
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Operations
On the implementation side, UST HealthProof has gotten pretty good. One of the key things is working...
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Operations, Value
UST HealthProof executes the implementations; we have had really good implementations with them....
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Relationship
UST HealthProof’s key strengths are the ecosystem that they have built and the knowledge that they...
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Relationship
UST HealthProof could improve their support model. I don't think we have the A team on some things....
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Relationship
We have a really great UST HealthProof account manager, but the account manager cannot be all things...
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Loyalty
We are optimistic that we are going to see outcomes with UST HealthProof, but we have not seen the...
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Loyalty, Relationship
UST HealthProof was selected because of the skin they were able to put in the game. They want to see...
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Relationship
I would tell a customer engaging with UST HealthProof to really look at them from a perspective of...
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Loyalty, Operations
When I joined my organization, we were in the middle of a migration, and it did not go very well....
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Value
We are paying UST HealthProof a huge fee for integrating things with us, and we are still getting...
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Loyalty
We decided to move off our previous vendor's solution and move to a platform that we would get more...
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Relationship, Services
UST HealthProof is our outsourced vendor of choice for our core admin system, HealthRules Payer, the...
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Loyalty, Relationship
UST HealthProof has our long-term interests at heart. We are using them to get to the HealthEdge...
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Operations
Our implementation out of the gate was a little fraught with issues. UST HealthProof was a little...
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Relationship
The decision to go with an outsourced vendor after having done a lot of the core admin processes...
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Relationship, Services
UST HealthProof does not own the platform we are operating on. There is an intermediary, and that is...
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Relationship, Value
With UST HealthProof, we have a threshold related to cost, and if something is below a certain...
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Relationship, Operations
UST HealthProof knows HealthRules Payer, but what has been particularly insightful and helpful is...
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Operations
UST HealthProof is doing performance automation. They are leveraging different utilities to automate...
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Commentary Summary
Comment Type Breakout