UST HealthProof BPaaS Commentary
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Subject Expert
Mac Boyter
VP of Engagement
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User Commentary
Loyalty
We went with UST HealthProof because they understand what a payer should do.
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Relationship
Up until three months ago, I would've given UST HealthProof the lowest score for their quality of...
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Relationship, Value
UST HealthProof has been a true partner. I have had experience outsourcing claims adjudication to...
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Relationship
Our account manager from UST HealthProof is overwhelmed at times. I asked for a dedicated account...
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Relationship, Services
There is a continued lack of insight and transparency into what UST HealthProof is doing, and that...
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Relationship, Operations
My internal team that does development work moves at a slower pace, so it was very difficult for us...
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Relationship
I really appreciate that UST HealthProof is very solution oriented. There are integrations between...
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Loyalty, Relationship
We expect to have robust configuration support and adjudication support from UST HealthProof. As we...
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Loyalty
We found UST HealthProof through the sales team at another vendor we were considering. That team...
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Relationship
Someone considering UST HealthProof should just be clear on their own internal business rules. The...
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Relationship
UST HealthProof is highly skilled, and once they are engaged in a project, they are quick to...
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Loyalty, Value
Some of UST HealthProof’s existing homegrown technology could be better engineered. We are moving...
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Relationship, Operations, Value
When we implemented a certain thing with UST HealthProof, they whiffed it a little on some of the...
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Relationship
We have had really good relationships at both the executive level and the account-management level...
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Operations
Our implementation with UST HealthProof was amazing. It was one of the best I have seen in my...
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Value
There are standard services that the UST HealthProof system should be doing, but we need to add or...
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Relationship
UST HealthProof’s implementation methodology approach has several flaws, and there is a lack of...
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Operations
With UST HealthProof, we were expecting a vendor-led implementation, but we found out it only to...
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Operations, Value
Even though we have been live with UST HealthProof for over a year, we continue to find systematic,...
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Relationship
There are a few people at UST HealthProof who are empowered, are quick, and get some efficiencies,...
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Relationship, Services
UST HealthProof’s playbooks and standard operating procedures (SOPs) are out of date. When we have...
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Services
I have a great automatic adjudication rate with UST HealthProof. I don't know if it is accurate.
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Relationship, Services
If we have a mastery of our data and can change the modeling of our data to fit any type of...
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Services
With UST HealthProof, there are no templates to start with. The Excel spreadsheet that UST...
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Loyalty
One of the reasons we chose UST HealthProof’s product was that it had a core administrative...
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Relationship
During meetings when we were giving UST HealthProof requirements for things, it became clear that...
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Loyalty, Services
There are systems in our ecosystem that don’t talk to each other, so the data can’t go back and...
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Commentary Summary
Comment Type Breakout