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WellSky Rehabilitation (IRF) Commentary
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Subject Expert
Boyd Stewart
Chief Insights Officer
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
It would be helpful to have some better shortcuts within WellSky Rehabilitation, especially when it...
WellSky communicates their road map with other platforms. There's not a whole lot of development...
WellSky Rehabilitation updates in real time, so that's a nice feature. It has a lot of...
There are no training videos within the WellSky Rehabilitation software or on the site. When I run...
We have a contact person from WellSky, so if we run into any issues, we contact that person. The...
When it comes to customization, there’s a little delay with WellSky. Sometimes we are paying for...
We probably should have recorded the training sessions we had with WellSky. That was something we...
The quality of WellSky's support depends. If we submit a ticket in the morning, we are going to hear...
I love the scheduling piece in WellSky Rehabilitation. It's just very direct with the documentation...
I don't know that there has been any additional technology within the system that has been any...
There are no regular check-ins from WellSky to address issues that they know of. I know that they do...
We had some issues recently. There was a problem with WellSky Rehabilitation, and in the process of...
Currently, WellSky doesn't offer any training. I would like to have either videos or step-by-step...
Commentary Summary
Comment Type Breakout