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Workday ERP Implementation Leadership Commentary
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Subject Expert
Mitch Morris
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
This is probably the best experience I have had with an implementation partner. We have leveraged...
We did not consider any other firms for this project. We already had experience with Workday, and...
Obviously, our expected outcome is going live right on time and on budget. I would say that our...
There was a big discrepancy between the sales cycle for Workday and the actual people doing the...
Workday’s project management resources have been very weak. Our project managers are carrying out...
Once we started with Workday, we realized they don’t help with people change management. They really...
We went live with the initial implementation, but we had to keep the implementation project open...
In our supply chain, hospitals use punchouts for catalogs when they are doing supply chain ordering....
I wouldn't buy Workday's service again. If anybody were considering buying it again, I would advise...
I would describe the implementation project with Workday as a series of unfortunate surprises. We...
We wanted the system to be a magical ERP system that was capable of being easily managed with a...
Workday has expertise in finance, but translating that into industry-specific things was quite a...
We had access to a really good employee from Workday. They were absolutely fabulous. This person...
In some ways, the Workday implementation was done in the standard approach, but we are finding out...
Workday was very interested in our success. Workday was very focused on the unique points of our...
A lot of the challenges we've seen are not related to what Workday did. It's either Workday...
Workday has gone through rounds of layoffs this year, and their ability to deliver is being...
Workday’s supply chain module is a dud due to their technology.
One of our consultants from Workday was much better than the others. We brought them on for a...
We brought in a couple of consultants from Workday that helped with the payroll. In the end,...
Workday’s implementation is a nice service. We have the comfort knowing that Workday is watching...
The Workday person we have for the implementation is very knowledgeable. Also, Workday is very quick...
Commentary Summary
Comment Type Breakout